Booking an appointment is not rocket science, but there are certain aspects to bear in mind before you do so:

• Don't give the client too many choices, it will be almost impossible for them to decide. Ask what would be a convenient day of the week and whether a morning, afternoon or evening consultation would be preferred. Once you have established this information, give a choice of 2 times.
   
• Establish if the client has a preferred veterinary surgeon/nurse. If not, try to book with the member of staff who usually sees the pet for continuity.
   
• Establish the problem and ensure that adequate time is allocated. Write the appointment down if the client is with you.
   
• Make sure the client/patient are suitably prepared. For instance, if a dog is suffering from cystitis, it would be helpful if the client could bring along a urine sample.
   
• Make sure new clients know how to get to the surgery and offer a simple printed map with clear directions.
   
• Any history from previous veterinary practices must be forwarded before the appointment.
   
• Always check records when a client comes out of the consulting room - there is nothing worse than asking a client if any more appointments are required, only to find out that the pet has just been euthanased.