Most practices will provide a uniform for their reception staff, and if there is no uniform there will almost certainly be a dress code. A client will have serious doubts about the practice's capability to look after their beloved pets if the staff look like they are unable to take care of themselves, let alone anything else. Protocol will vary from practice to practice, but here are some guidelines:

• Wear flat, non-slip shoes that are clean and in a good state of repair.
   
• Make sure your clothes are clean, ironed, in a good state of repair and well-fitting.
   
• If a uniform is not supplied, clothes should be smart and appropriate for the job.
   
• If you are issued with a name badge - wear it.
   
• Wear your St Francis badge if you are a qualified VN.
   
• Tie up long hair.
   
• Keep jewellery to a minimum.
   
• Do not wear sweaters tied around your waist.
   
• Nails should be short, clean and well manicured.
   
• Maintain a good standard of personal hygiene.
   
• Ensure that you can quickly locate a protective apron and gloves ready to deal with any "accidents" in the waiting room.