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Liberty (pictured) was nominated for her calm and reassuring presence and her ability to make every client feel heard and cared for.
One of her nominators said, “Liberty is the heartbeat of Poplar Vets.
"Her professionalism and empathy set the standard for our whole practice, and her calm, reassuring presence makes every client feel heard, understood and cared for.
"She has an unwavering willingness to go above and beyond, often stepping in without hesitation to keep the practice running smoothly no matter how busy or challenging the day.
"Liberty is the glue that holds our team together and a true hero in every sense of the word.”
Galedin Vets in Galashiels was awarded Reception Team of the Year.
Victoria Cuthbert nominated the reception team at Galedin, describing them as “just phenomenal.”
She explained how, despite some tough times, the team has remained dependable, positive and supportive, always looking after clients and colleagues with a smile.
One team member even gave up her own time to create a beautiful garden space outside the practice where staff can relax and unwind.
Victoria added “They keep everything running smoothly day after day and we’d be lost without them.”
Runners-up for the team award went to the Graylands Cat Clinic team in Horsham and Vets for Pets Chester Caldy.
Runners up for the individual award went to Alicia Armstrong of Vets for Pets Leeds Colton and Sue Gear of Tamar Vets, Bude.
Linda Buckle, Country Brand Manager at KRKA UK said: “Receptionists really are the hub of every practice
“They’re the friendly face clients come to know and trust and the vital link that keeps the whole practice running smoothly. It’s a demanding role that deserves more recognition and these awards are our way of saying thank you for everything they do.”
The winning entries received a trophy for their reception areas and gift vouchers to celebrate their success and hard work.
PS: Whilst you're here, take a moment to see our latest job opportunities for vet nurses.