Veterinary Nursing Jobs

West Midlands - Dudley

Accounts Manager Blacks Vets Hall St, Dudley DY2 7BT, UK

Practice Type: Small Animal Practice
Job Type: Permanent, Full Time
Funded CPD Discount for own pets Enhanced Paid Sick Leave Pension
Posted on: 4 Jun 2024

Job Description

Job Title: Accounts Manager
Location: Based at the Dudley Hospital, travel across all 5 sites required.
Reporting to: Practice Manager
Job type:  Permanent, full-time (37.5 hours per week over 4 or 5 days)
Salary: £35,000 DOE

Applications will close on 29th May 2024 and interviews to be held mid-June 2024 at the Dudley Hospital

Role and responsibilities:

This role will primarily be focused on managing practice and client debt. However, a solid understanding of budget planning, data analysis and implementation of central projects is essential.

The successful candidate will be both approachable and driven, with outstanding communication skills across all functions and with the ability to remain empathetic during highly emotional conversations.
You will be able to self-motivate to hit targets and deadlines with a proven record of collaborating with senior leadership teams (SLT) to set and deliver business strategies and financial targets.

You will be supported in practice by our Clinical Director and Practice Manager as well as having access to support from the wider Linnaeus operational team.

Responsibilities to also include, but not limited to:

  • Deliver KPI’s, as set by the practice, on debt management and client experience.
  • Proactively maintain and reduce 30,60 and 90-day debt and analyse and identify the root cause of debt.
  • To lead by example, motivate, and develop the insurance and accounts team to achieve outstanding results, supporting the key strategic objectives of the business.
  • Continually strive to improve efficiency, effectiveness, and output of the Claims Recovery and Debt Management functions of the Practice whilst adhering to company protocols.
  • Working within the culture ethos and philosophy of Blacks Vets. Maintain excellent client relationships and a good debt management experience for clients and associates.
  • Follow GDPR protocols.
  • Liaise with external debt management services.


Experience Required:


  • Previous experience in insurance claims, account payment processing, and debt recovery.
  • Strong administration background.
  • Minimum one year of Team Leader experience.
  • Proven ability to produce accurate and timely reports and follow audit processes.
  • IT skills and knowledge of MS Office software packages: Excel, Word, Outlook, PowerPoint


  • Experience within the veterinary industry
  • Knowledge of pet insurance


  • 5 weeks holiday plus bank holidays and Birthday Leave
  • Career progression opportunities
  • Staff discount schemes
  • Life Assurance
  • Enhanced sickness pay
  • Enhanced equal family leave
  • E-car salary sacrifice scheme
  • Employer contribution pension scheme  
  • Recruitment referral reward scheme
  • Wellness program including:
  • ​ Employee assistance program
  • Eyecare voucher scheme
  • Free annual Flu jab
  • Cycle to work scheme

About us

Blacks Vets are a network of five award-winning practices.
With over 50 years experience, our well-equipped practices allow us to provide high-quality primary and referral care. Our passionate and friendly service is what makes such a difference to our clients and the health of their pets.

Our team are just as important as the pets we care for,  and we see ourselves as one big family.
We are passionate and profession in all that we do and love to have fun along the way, with summer picnics, Christmas parties and other social events throughout the year.
We have a wellbeing programme and actively recognise our achievements as individuals and as a team


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