The British Veterinary Receptionist Association has announced the results of its second salary survey, which found that 50.3% of veterinary receptionists are being paid less than the voluntary Real Living Wage of £9.30 per hour (or £10.75 in London).

505 people took part in the survey in August 2019, of which 85% were receptionists. The remainder were RVNs, VCAs or practice managers with some front desk responsibility.

The survey found that 45% were paid between £8 and £9 per hour, with 9% more falling into this salary bracket than in 2018. 5.32% were paid £8 or less per hour.

The Real Living Wage is a figure calculated from the costs of a basket of household goods and services by the Living Wage Foundation, and voluntarily paid by its 6000-odd member companies in the UK. The Living Wage Foundation argues it is a better measure of what people need to get by on than the Minimum Wage (£7.70 for those aged between 21 and 25) or the National Living Wage (£8.21 for those over 25).

63% of veterinary receptionists said they were unsatisfied with their pay. However, it was not the biggest cause of dissatisfaction uncovered by the survey. 67% were dissatisfied with the recognition of the value of their role, and 69% with the career progression options open to them. 

70% of respondents said they would like to do more CPD and that the main benefit would be to clients and patients. However, 43% of receptionists said there is no time allowance set aside for them to complete CPD.

Co-founder of BVRA and Honorary Associate Professor In Veterinary Business, Nottingham University, Brian Faulkner (pictured right) said: "A large part of the client experience is centred around the waiting room and receptionist area and our members work hard to ensure that experience is positive.

"We have an increasing number looking to upskill and the appetite for CPD is clearly there. If we can envisage a scenario where the minimum wage is set at £10.50 an hour, that would mean that around 65% of veterinary receptionists would need a pay increase.

"I don't think any of us believe that veterinary receptionists are currently doing an unskilled job and a key mission of BVRA is to achieve greater recognition of the value they bring to practices, both as colleagues and commercially."

The RCVS Practice Standards Group (PSG) has published the results of its five-year review of the Practice Standards Scheme (PSS), with major changes surrounding the role of nurses, clinical governance and staff health and wellbeing.  

From now on, accredited General Practices will need to employ at least one Registered Veterinary Nurse (RVN), whilst at Veterinary Hospitals all patients should now have a nursing plan in place, and an RVN will need to be on duty at all times. 

Other changes to the PSS requirements include:

• General Practices will need to demonstrate the use of clinical audit, significant event audits and the development of guidelines and protocols around clinical governance. 
• At all accreditation levels there are new requirements on the provision of infection control, including risk-based deep cleaning and the minimisation of cross-infection.
• Animal owners will have to provide signed consent to demonstrate they understand the level of overnight care that will be provided for their animals as in-patients. Core Standards practices will need to have provisions to ensure the welfare of patients if left unattended overnight, whilst Veterinary Hospitals, now need protocols and checklists for handovers between day and night teams.
• General Practices will now need to have a computerised Practice Management System, with records being accessible from and transferable between all branches. They will need to provide written discharge instructions and show regular recording of bodyweight and Body Condition Score.
• There are several changes to the requirements for surgical facilities and protocols, including the need to avoid any outdoor clothing or footwear in the operating theatre for practices accredited at General Practice level. There are further requirements for the investigation of surgical site infections, including the use of bacteriology for General Practice and Veterinary Hospital accredited practices. Surgical lighting is required for Core Standards practices, and must be directable for General Practice level.

The full list of changes to the Practice Standards Scheme, together with the new module and award documents, can be found at: www.rcvs.org.uk/PSSreview.

David Ashcroft leads the team of PSS Assessors responsible for undertaking practice visits and assessing if they meet the required standards. He said: “The changes will come into force later in the year, at the same time as we are planning to return to in-person assessments, and so timings will be subject to government guidance on coronavirus and the easing of lockdown restrictions.

“As the PSS returns to in-person assessments, practices will have the usual three-month period between booking the assessment and the assessment taking place with which to familiarise themselves with the changes and the modules documents relevant to their accreditation.

“If anyone has any questions about the changes then please make sure to contact the Practice Standards Team on pss@rcvs.org.uk and we will be happy to help in any way we can.”

The RCVS Disciplinary Committee has suspended Aberdeenshire-based James Gracey from the Register for six months after he was found guilty of conduct that risked undermining procedures designed to promote  public health and animal welfare.

At the beginning of the hearing legal applications were made to rule that the whole proceedings should be stopped as an abuse of process on various grounds including the delay that had occurred in the matters being referred to the RCVS, and that there had been flaws in the original investigatory process.

There was also application that the evidence of one of the College’s witnesses should be excluded on the grounds that the witness had been convicted of bribery.

The Committee decided that the proceedings should continue but ruled that the statement and evidence of one witness should be excluded from the hearing based upon their conviction.

Mr Gracey faced five charges, all of which he was found guilty of. They were:

• that he signed a Food Chain Information form in relation to a cow without declaring that there was a conflict of interest because the cow belonged to his father and without including his and his practice’s contact details with his signature
• that he signed a Food Chain Information form in relation to a cow, also without declaring a conflict of interest or leaving sufficient contact details;
• that he signed an Emergency Slaughter form for a cow without declaring a conflict of interest as above, and that he stated that he hadn’t not administered any treatment to the cow within the previous seven days of signing the form when he himself had
• that he signed a Food Chain Information form stating that a cow was fit for travel when it was not;
• that his conduct in relation to the proven charges risked undermining public health and animal welfare, and in relation to the Emergency Slaughter Form his conduct was dishonest and misleading. 

Three other charges were found not proven and one allegation was withdrawn by the RCVS.

The Committee then considered if the proven charges amounted to serious professional misconduct.

In doing so it made reference to the Code of Professional Conduct and its supporting guidance, particularly in relation to the 10 Principles of Certification.

Dr Hazel Bentall MRCVS, chairing the Committee and speaking on its behalf, said: “The Committee considered individually and cumulatively all matters it had found proved.

"It concluded that the public relies on veterinary surgeons to be honest and transparent when completing and signing forms.

"There is a public interest in being able to trust the profession to uphold high standards of probity because veterinary surgeons are trusted to play an important role in the promotion of animal health and welfare and associated human health.

"The Committee therefore concluded that cumulatively Charges 1, 2, 3 and 4 amounted to serious professional misconduct because the respondent had failed to meet the necessary high standards of honesty and transparency.

"In particular the fact that there were four separate events relating to animal welfare and public health was significant when considering what sanction to impose.”

“The Committee is satisfied that such conduct, when taken together, would be considered deplorable by other members of the profession.

"The respondent’s conduct on four occasions in respect of four animals and three conflicts of interest called into question his competence in relation to completing such forms.”

In considering the appropriate sanction for Mr Gracey, the Committee took into account both mitigating and aggravating circumstances, as well as a number of character witnesses for the respondent who highlighted his positive personal and professional qualities.

In mitigation, the Committee considered that Mr Gracey has hitherto been of good character with no previous disciplinary findings, that he had admitted some parts of the charges against him at the outset of the hearing, that he had made efforts to avoid repeating the misconduct and remediate it – this included making alternative certification arrangements for his father’s farm and taking more appropriate care with record keeping.

The Committee also acknowledged the significant lapse of time between the date of the misconduct and the hearing and the stress that had caused to Mr Gracey, as well as the insight he had shown into his misconduct.

Taking into account all the factors, the Committee decided that imposing a period of six months suspension from the Register of Veterinary Surgeons was the appropriate sanction for Mr Gracey.

Dr Bentall added: “The Committee concluded that suspension of the respondent’s registration for a period of six months was proportionate.

"The Committee considered whether a shorter period was appropriate bearing in mind the mitigating factors it had found applied in this case.

"It decided that a period of six months was proportionate and the minimum length necessary to meet the public interest balancing the seriousness of the misconduct and the mitigation.

"It decided that a shorter period of suspension would be insufficient to uphold proper standards within the profession, or to have a deterrent effect.

“The Committee was satisfied that the respondent had shown sufficient insight and efforts to remediate his misconduct and it concluded that at the end of this period of suspension he would not pose a further risk to animal welfare or public health.

"The Committee considered that the respondent was a valued veterinary surgeon with extensive farm animal experience and that a more severe sanction such as removal from the RCVS Register would not properly reflect the Committee’s findings on the scale of dishonesty and would not take account of the respondent’s mitigation.”

www.rcvs.org.uk/disciplinary  

Battersea has launched a new campaign, 'Rescue is Our Favourite Breed', to encourage animal lovers to always think rescue first when it comes to finding their new pet, even if it may mean waiting a little longer to find the perfect match.

According to the charity, every year, 250,000 animals are brought to rescue centres around the UK¹. Most are much loved pets that through no fault of their own find themselves without a home. They may be an odd mix of breeds, they may not look perfect, but they have so much to give.

Battersea’s research shows that whilst 92% of people say they believe rescue is the right thing to do², when the time comes to get a new pet, many choose to go online and search for a specific breed instead. In the last 12 months there have been on average 165,000 monthly searches online for ‘French Bulldogs’³. A fifth of people who say they wouldn’t consider rescue say they can’t get the type of breed they want from a rescue centre⁴ and over half (52%) say the animals in rescue centres often have health or behavioural problems, and you don’t know their full history⁵.

Claire Horton, Battersea’s Chief Executive, said: "Even though one in four dogs and cats are rescues⁶, you’re still more likely to hear about French Bulldogs, or Labradors being the nation’s favourite pets. Our preoccupation with breed is fuelling a ruthless pet trade based on looks alone – one that can sadly put profit before animal welfare."

"Battersea is setting out to increase the visibility of rescue animals, to show they’re more common than you think, and are in homes across the nation. They’re the most rewarding, responsible choice for a pet, and we’re hoping to bring them front of mind – to get all generations of animal lovers to think rescue first."

To encourage potential pet owners to be more open to rescue pets and look beyond certain breeds, Battersea has removed breed filters from its own online animal galleries. Initial tests have shown that when visitors to the site were not given the option to filter by breed, they viewed more animal profiles, and a higher percentage of them went on to apply to rehome a dog or cat.

Rob Young, Battersea’s Head of Operations, said: "We know that misconceptions and pre-conceived notions about the traits and behaviours of certain dog and cat breeds can heavily influence people’s rehoming choices. By removing the option to search by breed we’re hoping that visitors to our website will be more open-minded to finding the right match. If someone is looking for an affectionate lap dog, or an energetic, playful pet, then they will find a perfect match regardless of breed. When you go to Battersea, you won’t just get a Ragdoll, or a Labrador, or even a Mongrel. Most importantly, you’ll be getting a Rescue."

Last year Battersea rehomed 2,301 dogs and 2,140 cats. The charity says it has seen a notable reduction in rehoming over recent years as more people search online for fashionable breeds and are influenced by what they see on social media. The charity believes ‘Rescue Is Our Favourite Breed’ will help break down some of the misconceptions people have about rescue animals, encouraging them to see rescue as desirable and a badge of honour.

Rob added: "People think rescue dogs or cats will be harder to train than a puppy or kitten, or that it’s just not as prestigious to own a pet that hasn’t come from a breeder. Well, nothing could be further from the truth. Ask any proud rescue owner and they will tell you that rescue pets are the best pets. They may not be perfect, but they’re worth it."

For more information on the campaign, visit Battersea.org.uk and join the growing community of rescue lovers at #RescueIsMyFavouriteBreed.

Bayer Animal Health has announced it'll be running the 'Be Lungworm Aware' campaign in April 2011. The campaign is targeted at dog owners to raise awareness of the risks associated with the lungworm Angiostrongylus vasorum. 

A Bayer spokesman said: "Over the past years, the spread of A. vasorum has been cited by independent experts, and disease caused by this parasite is increasingly diagnosed. Previous lungworm awareness campaigns have been successful in increasing dog owner awareness of A. vasorum and how their dogs can become infected. However, there is still a lack of recognition as to the signs associated with this infection, so the continuing education of dog owners is extremely important."

The national 'Be Lungworm Aware' activity for April includes TV, radio and print advertising in the form of an educational 'public information' style feature. A national awareness day is also planned for 6 April, which will include radio broadcast and web chat TV, and feature veterinary surgeon Luke Gamble and TV presenter Jenni Falconer.

Bayer has produced a package of veterinary support materials to allow practices to take part in the campaign and raise awareness at a local level. Materials include: an educational waiting room wall display and DVD, and client leaflets. A PR pack has also been produced which contains useful images and information which can be used on websites and in newsletters, as well as a press release for issuing to the local media and radio stations. To order these support materials, practices should contact their local Bayer representative or ring 0845 2574798 quoting 'Be Lungworm Aware'.

The BSAVA has announced that comic Michael McIntyre has joined the line up for Congress Party Night.

McIntyre will be joining comedian Fred MacAulay and ventriloquist Paul Zerdin 

To register for BSAVA, click here.

A new study carried out by academics at the University of Bristol's Animal Welfare and Behaviour research group has revealed that chickens empathise. So, if you've wondered why the chicken crossed the road, it was probably to help a friend.

More specifically, the research - funded by the BBSRC Animal Welfare Initiative and published online in the Proceedings of the Royal Society B. - demonstrated that domestic hens show a clear physiological and behavioural response when their chicks are mildly distressed.

Researchers say the study is the first to demonstrate that birds possess one of the important attributes that underpins empathy, and the first study to use both behavioural and physiological methods to measure these traits in birds.

During one of the controlled procedures, when the chicks were exposed to a puff of air, the hens' heart rate increased and eye temperature decreased. The hens also changed their behaviour, and reacted with increased alertness, decreased preening and increased vocalisations directed to their chicks.

Some of these responses have previously been used as indicators of an emotional response in animals. In domestic chickens, time spent standing alert is associated with higher levels of fear.  Previous research carried out by the same group has shown that hens also selectively avoid surroundings associated with high levels of standing and low levels of preening.

Jo Edgar, PhD student in the School of Veterinary Sciences, said: "The extent to which animals are affected by the distress of others is of high relevance to the welfare of farm and laboratory animals.

"Our research has addressed the fundamental question of whether birds have the capacity to show empathic responses.

"We found that adult female birds possess at least one of the essential underpinning attributes of 'empathy'; the ability to be affected by, and share, the emotional state of another."

The researchers say they used chickens as a model species because, under commercial conditions, chickens will regularly encounter other chickens showing signs of pain or distress due to routine husbandry practices or because of the high levels of conditions such as bone fractures or leg disorders.

Reference:
'Avian maternal response to chick distress', J L Edgar, J C Lowe, E S Paul, C J Nicol, published online ahead of print Proceedings of the Royal Society B, 9 March 2011.

Picture:
Gemma Richards, University of Bristol

The Blue Cross and National Veterinary Services (NVS) are celebrating the success of a new initiative to generate additional saleable items for the charity, with the help of vet practices across the UK.  

Earlier this year, The Blue Cross teamed up with NVS to launch a campaign to sign up vet practices who use NVS services to encourage their staff and clients to donate bags of unwanted clothes and bric-a-brac for the charity to sell and raise funds. This week saw the arrival of the 5,000^th bag of donated items arrive at The Blue Cross warehouse

Jonathan Chambers Blue Cross spokesperson said: "We are extremely grateful to NVS, the vet practices taking part in the scheme and their clients. We are overwhelmed at the response so far and looking forward to receiving many more bags of goods in the future. Although the donated items may be unwanted possessions to some, each bag generates about £20 of income for us. This means the scheme has so far provided an amazing £100,000 worth of income towards helping sick and homeless animals in the care of The Blue Cross."

Caitrina Harrison, Sales & Marketing Director for NVS said: "We are delighted to be supporting The Blue Cross with this worthwhile initiative. We have an experienced and flexible logistics team, who have been able to help with the delivery and collection of the clothing bags throughout the UK.  We have had excellent feedback from many veterinary practices who have got involved and the requests for clothing bags keep coming in."

Veterinary practices who receive their stock and drugs from NVS that are not yet part of The Blue Cross donation scheme can sign up now by contacting julie.godwin@nvs-ltd.co.uk or Jonathan Chambers at The Blue Cross: trading@bluecross.org.uk.

The BSAVA has launched a series of client information sheets for drugs commonly used off-label.

The information sheets were the brainchild of Professor Ian Ramsey, Editor-in-Chief of the BSAVA Small Animal Formulary. He said: "As a referral vet I write a lot of letters to owners and vets that include instructions about the drugs that I am prescribing or dispensing for a patient. Often these drugs are unusual or cytotoxic, and are very commonly only authorized for human patients. As Editor of the Formulary I am acutely aware of the responsibility that I have for making sure owners understand what these drugs are for and what the side effects might be."

The BSAVA says it hopes the leaflets will overcome the challenge veterinary surgeons have in remembering all the drug information that needs to be related to clients, and the problem of clients forgetting what they have been told verbally by the clinician during a consultation.

In addition to a basic introduction to the Prescribing Cascade, each of the client leaflets provides the following information:

• What is the drug?
• Why has my pet been prescribed the drug?
• How should I store the drug?
• How do I give the drug to my pet?
• How long will my pet need to take the drug?
• What should I do if I run out of tablets?
• What should I do if I miss a dose?
• What should I do if my pet is accidentally given too many doses?
• Can my pet take this drug if I am already giving them other drugs?
• What are the possible side effects of the drug for my pet?
• What should I do if my pet is unwell while taking the drug?
• What should I do if a person accidentally takes this drug?
• Whom do I contact if I want to know more?

The first batch of client information leaflets, which relate to the following medications prescribed for dogs and cats, is now available for members to download from the BSAVA website (http://www.bsava.com/):

• Allopurinol
• Amitriptyline
• Amlodipine
• Aspirin
• Atenolol
• Colchicine
• Diazepam
• Digoxin
• Erythromycin
• Famotidine
• Fludrocortisone
• Gabapentin
• Ketoconazole
• Lactulose
• Levetiracetam
• Misoprostol
• Mitotane
• Omeprazole
• Pentoxifylline
• Phenoxybenzamine
• Piroxicam
• Pyridostigmine
• Ranitidine
• Sotalol
• Ursodeoxycholic acid
• Vitamin K1

Each of the leaflets has a space for veterinary practices to add their details before distributing them to their clients, and the BSAVA says more may be added during 2011.

A three and a half year old white German shepherd dog from Dorchester, Dorset, has become the first in the world to have an ankle amputation prosthesis.

Mitzi Davis was trampled by a horse which crushed her foot, tearing off all blood and nerve supply, back in October 2010.

In a pioneering procedure, Dr. Noel Fitzpatrick from Fitzpatrick Referrals fitted a titanium implant to the bone below her joint - the first time a prosthesis has been put in a fully articulating bone of a dog.

The ITAP implant (which stands for Intraosseous Transcutaneous Amputation Prosthesis) is a new way of attaching prosthetic limbs. It involves implanting a titanium rod in the bone, onto which skin can attach just like a deer's antler, leaving a "peg" sticking out of the skin which can't get infected because of the resilient seal. The technology was developed for dogs by Professor Gordon Blunn at University College London (UCL) in association with Dr. Fitzpatrick.

The "exo-prosthesis" or foot is then screwed onto the peg and can be changed and modified as necessary. First Mitzi's gait had to be modelled on a computer, much like in a CGI movie. Then a foot was made using computer finite element analysis, designed so that the material of the foot would absorb shock from the ground and, most importantly, snap and break before the implant in the bone or the bone itself.

Dr. Noel Fitzpatrick said: "Today of course has implications not only for animals but for human amputees in the future and I will continue to work closely with Professor Blunn and the Stanmore Implants team to advance this technology to improve the quality of life for animals and eventually, for humans."

The ITAP technology is being tested in humans and has already been used to create a prosthetic for a woman who lost her arm in the July 2005 London bombings.

Professor Blunn said: "Humans and other animals share a large number of degenerative musculo-skeletal conditions. The repair process of the musculoskeletal system is essentially the same whether in a dog, cat or human being.  Reconstruction of the musculoskeletal system share common problems and the interchange of information between both veterinary and human orthopaedics is very important. Therefore treating animals is not only ethical in its own right but is a useful paradigm for human orthopaedics.

"Treating Mitzi with an ITAP device has proved to be beneficial and the information learned from this case has been directly applied to human surgery.  Mitzi's ITAP is made from titanium alloy which is attached to the residual bone. The surface of the implant is coated with hydroxyapatite which enhances bone attachment, securing the implant in place. Part of the implant just underlying the skin has a surface which encourages dermal and epidermal attachment. This ties the skin into the implant and produces a seal preventing infection. This implant has been adopted for human use."

Medichem International has produced an A4 sized laminated poster which illustrates the correct way to wash and disinfect hands thoroughly.

The poster has a sticky back enabling it to be placed near to hand washing facilities in the practice.

If you would like copies of the poster, they are available free of charge by emailing info@medichem.co.uk and stating your name, practice, address and postcode.

The RSPCA has reported a dramatic increase in the number of cats being abandoned.

The number of abandonments reported to the RSPCA was 10,610 in 2010, a 28% increase on the number reported in 2009 (8,310), and a 40% increase on the number in 2008 (7,609).

The charity received 205 reports of cats being shot in 2010, more or less the same as the year before. However, the charity says anecdotal reports suggest the number of cats being attacked (including being set upon by dogs or thrown from buildings) is increasing.   

RSPCA chief veterinary officer, Alastair Macmillan, said: "The news of massive rises in abandonments and other attacks is alarming and shows a frightening trend in cat abuse and neglect. We don't know why we are seeing such increases and hope that people are not starting to see cats as worthless things which can be targeted with weapons or just dumped when people don't want to care for them anymore".