The RCVS has announced that Dot Creighton has been given its Veterinary Nursing Golden Jubilee Award for her pioneering work to raise awareness of the role that nurses play.

Dot, who was President of the BVNA from 2003 to 2004, devised the concept of VN Awareness Day as a way of making animal owners and local communities more aware of veterinary nurses and what they do. This subsequently developed into an awareness week and now National VN Awareness Month, which takes place every May. This legacy was one of the main reasons Dot, who was also a member of VN Council from 2004 to 2011, was chosen to win the Award.

Kathy Kissick, Chair of VN Council, said: “Dot has worked tirelessly to raise awareness of the veterinary nurse both within the profession and with the general public. She has always supported the student veterinary nurse in training and leads by example at all times inspiring nurses to stay in or return to practice even when life changes their circumstances.

“Dot is an inspiration to many, many nurses and always commits 100% to the welfare of the animals in her care and to her clients. I congratulate her on achieving this award.”

The VN Golden Jubilee Award was launched in 2011 to celebrate the 50^th anniversary of the first RCVS veterinary nurse training scheme and nominees can be veterinary nurses, veterinary surgeons or lay people who have made an outstanding contribution to the profession.

Dot was nominated for the Award by fellow veterinary nurse Lindsey Raven-Emrich who praised her “enthusiasm and input” to the profession, adding that she really “couldn’t think of a better member of the nursing community to receive this award.”

Dot, who is currently working in practice in Essex, said she was delighted to win the Award at such a crucial time for the profession. She said: “It couldn’t be a more exciting time to train to be a veterinary nurse – we have a robust training scheme, we are pushing and advancing the boundaries of veterinary nursing practice, we are seeing veterinary nurses branch out into different fields of clinical practice and, most importantly, the new Royal Charter officially recognises veterinary nursing as a regulated profession.”

The Award will be given to Dot at this year’s RCVS Day – the College’s Annual General Meeting and Awards Day – which takes place on Friday 10 July at One Great George Street in Westminster.

The RCVS Disciplinary Committee has dismissed a charge against Nicholas Robert William Horniman MRCVS, a veterinary surgeon from Cinderford, Gloucestershire, that alleged he was guilty of pet insurance fraud, along with one of his clients, and of dishonestly altering clinical records.

The charge was that, between December 1 2008 and June 30 2014, in relation to Cassy, a Labrador retriever belonging to Jayne Bowkett, Mr Horniman:

• suggested to Mrs Bowkett that she take out an insurance policy for the dog using owner's details that were different from those used for its current insurance policy;
• dishonestly arranged for or allowed practice records for the dog in the name of Bowkett to be discontinued and separate records to be started in the name Griffiths;
• and, dishonestly maintained practice records for the dog as if she were different from the one for which previous practice records had been maintained.

The Committee heard that Cassy, who had previously been diagnosed with hip dysplasia, had been registered with Pets Barn Veterinary Group in Gloucestershire in May 2008 when Mr Horniman was the Principal and owner of the three-practice group. Cassy was treated at the Cinderford branch of the practice where she received regular prescriptions for her condition.

At some point in 2008/2009, Mrs Bowkett had relayed concerns to Mr Horniman that her current pet insurance policy needed to be renewed, that the renewed policy would not cover Cassy's existing hip problems and that she would be unable to pay for any future operations herself. It was alleged that, in response to Mrs Bowkett's concerns, Mr Horniman told her that they could take Cassy off the practice computer and put her back on under a different insurance policy in a different name.

Mrs Bowkett took out a policy with Petplan, beginning on 13 August 2009, using her father's details instead of her own. It was alleged that Mr Horniman then arranged for new practice records to be set up in the name 'Cassy Griffiths'. These new records were first used substantively in May 2010 when Cassy returned to the practice with hip problems, following which two separate records were maintained for the dog under 'Cassy Bowkett' and 'Cassy Griffiths'.

In August 2010 Dariusz Drozdz MRCVS, a vet who had treated Cassy several times, had been told by Mrs Bowkett that the dog had two separate records. He told the Disciplinary Committee that he queried this with Mr Horniman who suggested that it was a mistake and that they 'RIP' the name Cassy Bowkett. Mr Drozdz disagreed on this course of action but was told by Mr Horniman to 'leave it to me' and the records were then changed to say that Cassy Bowkett had died.

Mrs Bowkett alleged that, at some point in 2011, Mr Horniman explained to her that it would no longer be possible to claim for treatment for Cassy's hip dysplasia under the Petplan policy in her father's name. However, the policy remained active, and was transferred into Mrs Bowkett's name upon her father's death.

In July 2011 Cassy Griffiths was seen by Jennifer Jones MRCVS, a part-time locum vet at the Cinderford practice, who told the Committee that she was puzzled about why there were very few clinical records relating to the animal. A receptionist explained to her that there were two sets of records for the same dog and that Mr Horniman had instructed her to mark the original pet as having been euthanased and close its records and create a second new record for the dog. Ms Jones tendered her resignation shortly afterwards citing concerns that a pet had been 'reincarnated to ensure continued income from insurance claims'. In November 2011 Ms Jones submitted a formal complaint to the RCVS.

During the course of the hearing the Committee heard evidence from Mrs Bowkett, Mr Drozdz and Ms Jones, amongst others.

In giving evidence Mrs Bowkett admitted that she had knowingly engaged in fraud but maintained that at all times she had acted with the knowledge and on the advice of Mr Horniman. However, the Committee found that she was unable to remember any relevant material dates and was unclear about the chronology of events. It was suggested on several occasions that she was lying to the Committee, which she denied. However, the Committee believed that she took no responsibility for her own fraudulent actions but merely blamed Mr Horniman and that she had a strong motive to engage in the insurance fraud.

In regards to the evidence given by Mr Drozdz the Committee noted that he did not record his suspicions of possible fraud, that he continued to treat Cassy Griffiths after he raised his concerns, and that he appeared to have accepted Mr Horniman's assurance that he had dealt with the issue.

The Committee found that Ms Jones was correct in her suspicions that there was only one dog. However, it felt she offered no evidence to support her suspicion that this was part of Mr Horniman's 'scheme to maximise income for the practice' as she alleged in her witness statement.

The Committee also heard oral evidence from and on behalf of Mr Horniman who categorically denied suggesting to Mrs Bowkett that she commit insurance fraud and attempting to cover this up through the maintenance of two separate records. He maintained that it was not until Ms Jones voiced her concerns that he realised that Cassy Bowkett and Cassy Griffiths were the same dog.

The Committee voiced a number of concerns about Mr Horniman's actions and behaviour and, at times, found his evidence to be unsatisfactory. For example, the Committee found it difficult to understand why 'alarm bells' did not ring that he was dealing with only one dog when he prescribed medication for two almost identical dogs in May 2010 when only one was presented for examination. It also queried why, when he became aware that the insurance policy for Cassy Griffiths was fraudulent, practice records were not updated and no attempt was made to contact Petplan to inform them of this, as is clearly advised by the RCVS Code of Professional Conduct.

Furthermore, the Committee was concerned that, in his correspondence with the RCVS, he was less than transparent, candid and honest. The Committee considered this to be unacceptable behaviour from a professional in dealings with investigations undertaken by the regulatory body.

In making its judgment, the Committee had to make a decision on whose account it felt to be more reliable in regards to the first element of the charge.

Noreen Burrows, chairing the Committee and speaking on its behalf, said: "In coming to its conclusion ... the Committee is faced with conflicting evidence from Mrs Bowkett, who is an admitted fraudster, admits to acting dishonestly and to lying to Petplan. This is in contrast to the evidence from the Respondent, who is of good character, had an unblemished personal record over 23 years and is supported by impressive character references."

The Committee found the evidence of Mrs Bowkett to be "vague, lacking in clarity and inconsistent with the facts" and therefore rejected her evidence concerning the first element of the charge. In regards to the second element of the charge, the Committee was not satisfied that Mr Horniman had arranged for or allowed the records to be changed as was alleged. In regards to the third element it found that, since it had already rejected the charge that Mr Horniman suggested to Mrs Bowkett that she embark upon insurance fraud, it was unlikely that Mr Horniman would have acted dishonestly in the manner alleged.

Noreen Burrows added: "In the light of the above findings, all charges against the Respondent are dismissed."

The RCVS has issued a reminder that you have just over a week to put forward nominees for the annual VN Golden Jubilee Award.

The Award is given in recognition of an outstanding contribution to the profession, animal welfare and/or patient care and nominees can be veterinary nurses, veterinary surgeons or lay people. It was launched in 2011 to celebrate the 50^th anniversary of the first RCVS veterinary nursing training course.

Nomination forms need to be submitted by 5pm on Friday 24 April. The principal nominator must be a registered veterinary nurse or veterinary surgeon although the two supporting proposers can be lay people.

The winner will be chosen by a panel of VN Council members and will receive the accolade at RCVS Day – the College’s Annual General Meeting and Awards Day – on Friday 10 July.

The nomination form is available to download from www.rcvs.org.uk/goldenjubilee. For further information contact Annette Amato, Deputy Head of Veterinary Nursing, on a.amato@rcvs.org.uk or 020 7202 0713. 

Freda Andrews, the Director of Education at the RCVS, has announced her retirement from the position on 2nd April after nearly 16 years at the College.

Freda joined the RCVS as Head of Education in September 1999 and became Director of Education in 2013, with strategic responsibility for both veterinary and veterinary nursing education.

Nick Stace, RCVS Chief Executive Officer, said: "We will miss Freda for her professionalism, her encyclopaedic knowledge of all things related to veterinary education and her attention to detail, but she leaves behind a team that is stronger-than-ever and a considerable legacy for the profession as a whole.

"Under her watch the Education Department has seen a significant number of achievements. This includes the introduction of the Professional Development Phase which has helped veterinary graduates develop their confidence and competence during the first few years of practice and the accreditation of the University of Nottingham's School of Veterinary Medicine and Science - the first new UK vet school in 50 years."

Freda's responsibilities as Director of Education will now be split between Christine Warman, Head of Education, and Julie Dugmore, Head of Veterinary Nursing.

Freda said: "I have really enjoyed working with such a fascinating profession and I think that through working very closely with our colleagues in the vet schools, as well as with practising vets, veterinary education has made some significant advances. For example, there is more focus now on communication and professional skills and greater alignment of accreditation standards internationally, to name but two things.

"I am sad to leave but I know that the future of veterinary and veterinary nursing education has been left in the very safe hands of Christine and Julie and their respective teams."

Veterinary nursing dominated the event held by the RCVS to celebrate the launch of its new Royal Charter at the House of Commons last week. 

Over 200 guests attended the occasion, which was sponsored by the MPs Neil Parish (Conservative), Angela Smith (Labour) and David Heath (Liberal Democrats).

The new Charter, which came into effect on 17 February, sets out the objects of the College and underpins many of its core functions such as the Practice Standards Scheme. However, the main focus of the event was the impact the Charter has had on veterinary nursing. Specifically how it recognises veterinary nursing as a profession and empowers the VN Council to set standards for training and CPD.

Professor Stuart Reid, RCVS President said: “However, there is one more piece of this jigsaw that is missing. We would like to increase further the confidence of the public in veterinary nurses with formal statutory protection of the title veterinary nurse. It is simply unacceptable that unqualified individuals should be able to use the same title as a well-qualified, properly regulated professional.”

Kathy Kissick, a registered veterinary nurse and Chair of VN Council, commended the hard work it had taken to get a new Charter, adding: “I am so very proud to stand here as a registered veterinary nurse and an associate of the Royal College of Veterinary Surgeons. Registered veterinary nurses should wear their badges with pride.”

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Nick Stace, RCVS CEO, closed the event by outlining how the College was fulfilling its strategy to become a first-rate regulator citing the streamlining of the complaints process, the new alternative dispute resolution (ADR) trial and the Mind Matters Initiative as just some of the ways in which the College is making a positive contribution to the welfare of animals, the public and the profession.

Picture shows (Left to right) RCVS President, Professor Stuart Reid, Neil Parish (Conservative MP for Tiverton and Honiton), Angela Smith (Labour MP for Penistone), Kathy Kissick RVN (Chair of VN Council) and RCVS CEO Nick Stace.

The RCVS has announced the candidates standing in the RCVS Council and Veterinary Nurses Council elections this year and is inviting veterinary surgeons and nurses to put their questions to them directly for a video reply.

There are eleven candidates standing for election to RCVS Council in 2015. Overall there are six men and five women, which include two existing Council members eligible for re-election and nine new candidates. They are:

• Mr Niall Connell MRCVS
• Mrs Joanna Dyer MRCVS
• Professor Tim Greet FRCVS
• Mrs Lynne Hill MRCVS
• Mr Richard Hillman MRCVS
• Dr Heidi Janicke MRCVS
• Miss Hannah Jordan MRCVS
• Mr James Main MRCVS
• Miss Katherine Richards MRCVS
• Mr Peter Robinson MRCVS
• The inevitable Mr Thomas Lonsdale MRCVS

Three veterinary nurses are standing in this year's VN Council elections, including one existing VN Council member eligible for re-election. They are:

• Mrs Lucy Bellwood RVN
• Mrs Elizabeth Cox RVN
• Miss Marie Rippingale RVN

Ballot papers and candidates' details are due to be posted to all veterinary surgeons and veterinary nurses eligible to vote during the week commencing 16th March, and all votes must be cast, either online or by post, by 5pm on Friday, 24 April 2015.

Once again the College is inviting members of both professions to 'Quiz the candidates' by putting their questions directly to all those standing for election. Each candidate will then be invited to choose two questions to answer from all those received, and produce a video or audio recording of their answers. All recordings will be published on the RCVS website on Thursday 19 March.

Vets and nurses should email their question (NB one per person) to vetvote15@rcvs.org.uk or VNvote15@rcvs.org.uk, or post it on twitter using the hashtags #vetvote15 or #VNvote15, respectively, by midday on Monday 9 March.

Gordon Hockey, RCVS Registrar said: "It's important that members of the veterinary professions choose who they want to sit on their governing Councils, so we always try to make the elections as interesting and engaging as possible.

"This year, we hope the provision of short videos, to accompany the usual written information, will encourage people to find out a little more about all those standing for election, and then use their vote."

The RCVS has announced a total of £1 million funding to address mental health and wellbeing within the veterinary profession over the next five years.

The RCVS Operational Board has agreed £100K of funding for the first year of the Mind Matters initiative, with a view to a similar amount per year for the subsequent four years.

Additionally, the College says it intends to contribute approximately £500K over the next five years to the Veterinary Surgeons' Health Support Programme (VSHSP). This is a continuation of previous funding, effectively doubling the College's contribution. The VSHSP, independently run by the Veterinary Benevolent Fund, offers a confidential service that aims to combat problems with alcohol, drugs, eating disorders and other addictive and mental health issues.
 
Neil Smith, Mind Matters' Chair said: "I am delighted that we have £500K of new funding over the next five years to dedicate to improving the mental health and wellbeing of the veterinary team, together with the increase to our support for the VSHSP. It shows the College's commitment in this vital area, and is a substantial amount that will really help change lives."

The funding will be reviewed annually as part of the RCVS budgeting process.

Mind Matters activities will fall into five streams:

• Learning and understanding best practice - research within the veterinary profession, for example, into occupational stress factors; and among other related professions and private and public sector organisations that have successfully tackled similar issues.
• Changing the culture - a programme of communications activities to help generate a positive environment for discussion, reduce stigma, increase awareness and the ability to identify risks, and encourage help-seeking behaviour.
• Intervention: personal level - financial and other support for existing services, such as Vet Helpline and Veterinary Surgeons Health Support Programme, together with an investigation into what more may be required to support those in need.
• Intervention: supporting the supporters - training and guidance for those who may be working or living with someone who needs assistance, in order to help supporters spot and understand signs of stress and mental illness, and help the person seek expert help.
• Making changes - working closely with the joint RCVS/British Veterinary Association Vet Futures project (www.vetfutures.org.uk) to help identify aspects of how the profession is structured and run (from student to retirement) that exacerbate stress and mental health problems - and consider how they may be addressed.

Mind Matters is supported by a taskforce comprising the Veterinary Benevolent Fund, the British Veterinary Association, the British Veterinary Nursing Association, the Veterinary Practice Management Association, the Veterinary Schools Council, the Veterinary Defence Society, the Society of Practising Veterinary Surgeons and the Association of Veterinary Students.

The RCVS has announced that nominations for this year’s VN Golden Jubilee Award, which recognises exceptional contribution to veterinary nursing, are now being accepted.

The award was launched in 2011 to celebrate the 50^th anniversary of the first RCVS veterinary nursing training course and recognises those who have made an outstanding contribution to the profession, animal welfare and/or patient care. Nominees can be registered veterinary nurses, veterinary surgeons or lay people.

Nomination forms need to be submitted by 5pm on Friday 24 April. The principal nominator must be a registered veterinary nurse or veterinary surgeon, although the two supporting proposers can be lay people.

Kathy Kissick, Chair of VN Council, said: “One of the main priorities of VN Council in the coming years is to raise levels of awareness of registered veterinary nurses, and awards which recognise the importance of VNs in the context of the veterinary team and animal welfare are crucial to enhancing the profession’s profile.

“Therefore I would encourage veterinary nurses and veterinary surgeons to think about those VNs who go above and beyond the call of duty for their cause and who would be excellent ambassadors for the profession and nominate them for the Golden Jubilee Award.”

Last year’s winner was Hayley Walters who was recognised for her contribution to animal welfare through her teaching, clinical and international outreach work. Previous recipients were Jean Turner in 2011 and Sue Badger in 2012. No award was made in 2013.

The nomination form for the VN Golden Jubilee Award can be downloaded from www.rcvs.org.uk/goldenjubilee

The winner will be chosen by a panel of VN Council members and will receive the Award at RCVS Day – the College’s Annual General Meeting and Awards Day – on Friday 10 July 2015.

For further information about making a nomination for the award please contact Annette Amato, Deputy Head of Veterinary Nursing, on a.amato@rcvs.org.uk or 020 7202 0713.

Lowestoft vet Frank Eric Ainsworth MRCVS has received a severe reprimand and warning as to future conduct from the RCVS Disciplinary Committee after being found guilty of serious professional misconduct.

The charge against Mr Ainsworth was that in July 2013, he failed to provide adequate care to Ash, a dog presented to him whilst he was working as a locum at Pinebank Veterinary Surgery in Kent.

Specifically, the charge was that having diagnosed Ash with heatstroke, Mr Ainsworth failed to admit the dog to the practice for urgent treatment, failed to transfer the dog to another practice, failed to suggest euthanasia, and failed to offer the owner, Mr McMahon, adequate treatment advice.

On presentation to Mr Ainsworth at Pinebank between 7am and 8am, Ash was collapsed and his symptoms included diarrhoea, vomiting, lethargy and a high temperature.

On being told that Ash had heatstroke and was unlikely to survive, Mr McMahon asked Mr Ainsworth whether anything could be done to save him, but was told the practice did not have the necessary treatment facilities. Mr McMahon was advised to take Ash home and use cold running water, ice packs and fans to reduce his temperature.

After Mr McMahon took Ash home and showered him in cold water, his wife telephoned Pinebank to complain. The practice receptionist, Ms Baldock, confirmed to her that there was nothing they could do.

Mrs McMahon asked if her husband could take Ash to Pinebank's out-of-hours service provider, but was told this was not an option.

Eventually, Mr McMahon took Ash to an alternative practice, Sandhole Vets, where the dog was treated by the practice owner, Mr Johnson. Mr McMahon was told that Ash was unlikely to survive and that, if there was no improvement, he should consider euthanasia. Around 45 minutes after the treatment was started, Ash suffered seizures and died shortly thereafter.

Mr Ainsworth told the Committee that he did not think Pinebank had adequate facilities to treat a dog of Ash's size for heatstroke and was unaware that it had a hosepipe and watering can. In addition, he did not believe it would be practical and effective to reduce Ash's temperature with wet towels and considered that the main priority of reducing the temperature would be best done at home.

Mr Ainsworth told the Committee that he intended to make enquiries about referring Ash to another practice once his temperature had been reduced at home. He was about to search the internet for alternative practices when he overheard his colleague's phone conversation with Mrs McMahon and assumed that Ash had been taken to another practice.

Mr Ainsworth accepted that he did not discuss euthanasia with Mr McMahon, which he said he would have done at a later stage if Ash's condition did not improve. He also accepted that he made no further enquiries of Ms Baldock and did not telephone Mr McMahon to check if Ash had gone to another practice.

Before reaching its decision the Committee considered, in detail, the testimony of a number of witnesses and experts for both the College and Mr Ainsworth. It rejected Mr Ainsworth's evidence that his treatment plan was to follow up his investigations into Ash's case or contact Mr McMahon by telephone. It concluded that, if such a plan had been in place, he would have informed Mr McMahon of his intentions.

The Committee also rejected Mr Ainsworth's evidence that he had overheard the conversation between Ms Baldock and Mrs McMahon. It said it was not credible that, if he had heard the call, that he would not have made further enquiries.

The Committee found the charges proven. For example, it concluded that Mr Ainsworth should have made further enquiries about the treatment facilities available at the practice for cooling Ash and, if he felt that they were inadequate, should have advised Mr McMahon to take the dog to another practice. It also felt it was inappropriate for Mr Ainsworth to have sent Ash home to the care of his owners while in a critical condition without first seeking the option of referral.

Furthermore, the Committee felt that Mr Ainsworth should have given Mr McMahon the full range of treatment options available, including oxygen and fluids as Ash was in a collapsed state, before he left the practice, as well as discussing euthanasia.

However, the Committee did accept, on the basis of Mr Ainsworth's clinical records, that he had given advice to Mr McMahon on how Ash could be cooled down at home, although it felt the advice could have been more detailed.

In deciding its sanction for Mr Ainsworth the Committee accepted that his actions were not motivated by indifference to animal welfare but that, on this occasion, there was a serious lapse of judgment.

The Committee also considered that this was a single incident on Mr Ainsworth's first day at the practice and that he had been confronted with an emergency situation before the practice had opened. It accepted that Mr Ainsworth had an unblemished career over the past 38 years and that he had produced character references from other veterinary surgeons attesting his integrity, skill and conscientiousness.

Judith Webb, chairing the Disciplinary Committee and speaking on its behalf, said: "The Committee has concluded that the sanction proportionate to Mr Ainsworth's conduct is one of severe reprimand and warning as to his future conduct."

She added: "The Committee considers that veterinary surgeons are required to be proactive in their duty of care and refer cases when they do not have the ability to deal with cases appropriately."

The Committee also recommended that Mr Ainsworth should undertake, in the next 12 months, continuing professional development with an emphasis on emergency and critical care and client communication.

The Committee's full findings and decision are available on the RCVS website (www.rcvs.org.uk/disciplinary).

The RCVS has removed 362 registered/listed veterinary nurses from the Register/List following the end of the annual renewal period for veterinary nurses.

This figure, which includes both removals for non-payment and voluntary removals, is down from a total of 492 veterinary nurses who were taken off the Register/List at the start of 2014.

The deadline for payment of the annual fee to remain on the Register/List was 1 November 2014 although payment was accepted up to and including 31 December 2014.

Employers are encouraged to check that the veterinary nurses they employ remain on the Register/List, as those who are neither registered nor listed are not legally permitted to carry out minor surgery or medical treatment as defined under Schedule 3 of the Veterinary Surgeons Act 1966.

A list of those veterinary nurses who have been removed can be downloaded from www.rcvs.org.uk/registration/about-the-vn-register to assist with these checks.

Employers, veterinary nurses and others can also use the online Check the Register/List search tool (www.rcvs.org.uk/registration/check-the-register-list), which is updated daily.

Veterinary nurses that have been removed from the Register/List and who wish to apply for restoration should contact the RCVS Registration Department on 020 7202 0707 or registration@rcvs.org.uk for further information.

The RCVS has launched Mind Matters, a new initiative to help address mental health and wellbeing issues within the veterinary profession.

Neil Smith, RCVS Vice-President and Chair of the Mind Matters Initiative said: “Mental Health is a significant issue for the veterinary profession. Most of us have experience of colleagues or ourselves having problems. The Mind Matters Initiative is a pan-profession project, and I am very pleased that there is active engagement from across the various veterinary associations and stakeholders.”

“The RCVS already contributes through our Health Protocol and support of the Veterinary Benevolent Fund. The Mind Matters Initiative seeks to work more proactively by increasing the accessibility and acceptance of support, encouraging a culture that is better equipped to talk and deal with stress and related mental health issues, and, ultimately, by helping to reduce such triggers within the profession.”

The first Mind Matters Initiative action is providing funding to ensure that callers to Vet Helpline, a completely confidential support service which is part of the Veterinary Benevolent Fund and run by volunteers, are put directly through to a person, rather than having to leave a message.

Rosie Allister, Chair of Vet Helpline said: “We are able to offer confidential, non-judgemental support to many vets, VNs, vet students and members of their families who call us in distress, but we know there are more who are put off by the prospect of leaving a message.

“It takes real courage to reach out for help when you’re struggling, and we know it can be especially tough for vets. Although we respond to calls quickly, callers need to speak to someone immediately, and not a message system, when they are in crisis. Through the Mind Matters Initiative funding we are able to put in place a service that connects a caller directly to a human being, which could make a real difference for people who call.”

The new Vet Helpline system will be in place on 22 December, in time for Christmas, which can be a difficult time for many people. The Vet Helpline number is 07659 811 118 and there is also a confidential email service, accessible via www.vetlife.org.uk. 

The Mind Matters Initiative will be sustained over an initial three-year period, and will include five streams of activity:

• Learning and understanding best practice – research within the veterinary profession, for example, into occupational stress factors; and among other related professions and private and public sector organisations that have successfully tackled similar issues
• Changing the culture – a programme of communications activities to help generate a positive environment for discussion, reduce stigma, increase awareness and the ability to identify risks, and encourage help-seeking behaviour
• Intervention: personal level – financial and other support for existing services, such as Vet Helpline and Veterinary Surgeons Health Support Programme, together with an investigation into what more may be required to support those in need
• Intervention: supporting the supporters – training and guidance for those who may be working or living with someone who needs assistance, in order to help supporters spot and understand signs of stress and mental illness, and help the person seek expert help
• Making changes – working closely with the joint RCVS/British Veterinary Association Vet Futures project (www.vetfutures.org.uk) to help identify aspects of how the profession is structured and run (from student to retirement) that exacerbate stress and mental health problems – and consider how they may be addressed

The Mind Matters Initiative is supported by a group comprising the Veterinary Benevolent Fund, the British Veterinary Association, the British Veterinary Nursing Association, the Veterinary Practice Management Association, the Veterinary Schools Council, the Veterinary Defence Society and the Association of Veterinary Students.

Veterinary nurses who wish to remain on the RCVS Register/List of Veterinary Nurses are reminded that their renewal fees need to be paid to the College by 31 December 2014.

Letters have been sent to 938 registered/listed veterinary nurses whose fees are outstanding, reminding them that the annual renewal fee of £61 needs to be paid – and cleared – by the end of this year.

The renewal fee can be paid online via the ‘My Account’ area (www.rcvs.org.uk/login), using the login details which were sent to all listed/registered veterinary nurses in September.

As well as paying the fee, all veterinary nurses will need to confirm their registration details and correspondence address while registered veterinary nurses will need to declare any convictions, cautions and/or adverse findings and confirm they have complied with the RCVS continuing professional development requirement of 45 hours over a three-year period.

Any veterinary nurses who have not received their login details, or who have misplaced them, should contact the RCVS Registration Department by telephone on 020 7202 0707.

For payments made by cheque, the name of the veterinary nurse and the ID number included in the annual renewal letter needs to be written on the back. Cheques need to be received by the RCVS before Friday 19 December and the payment to have cleared by 31 December.

Veterinary nurses in need of further guidance on paying their annual renewal fee should contact the RCVS Finance Department on finance@rcvs.org.uk or 020 7202 0723.

The RCVS has published new guidance for veterinary surgeons and veterinary nurses on the use of social media and online forums, such as those on VetSurgeon.org and VetNurse.co.uk.

The guidance sets out the professional standards expected of veterinary professionals, as well as providing advice on good practice, how to protect privacy, maintaining client confidentiality and dealing with adverse comments from clients.

The guidance has been developed by the Standards Committee, partly in response to demands from the profession and partly in light of recent decisions by the courts and other regulatory bodies which demonstrate that professionals can be at risk of legal or disciplinary action where their online conduct is unprofessional or inappropriate.

Laura McClintock, RCVS Advisory Solicitor said: "Whilst social media is likely to form part of everyday life for veterinary professionals, who are just as free as anyone else to take advantage of the personal and professional benefits that it can offer, its use is not without risk, so vets and vet nurses should be mindful of the consequences that can arise from its misuse."

The new guidance explains that vets and vet nurses are expected to behave professionally online, whether publishing material as themselves or anonymously. The College highlights the fact that demonstrably inappropriate behaviour on social media may place registration at risk, as the professional standards expected online are no different to those in the 'real world'.

Laura added: "Understanding and applying our new guidance should help vets and nurses to meet their professional responsibilities and reduce the risks of receiving complaints from clients or others, as well as potential civil actions for defamation."

The new guidance can be found on the RCVS website at: www.rcvs.org.uk/socialmedia