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It is the first time BVRA has recognised an external veterinary group’s own receptionist training programme as adequate enough to award AVR status.
The AVR status is normally only awarded after the completion of the BVRA’s Level 3 Certificate for Veterinary Receptionists and other approved BVRA training - usually completed over a 1-2 year training period.
CVS’ Level 4 Endorsed Certificate in Veterinary Client Care is for its experienced receptionists with at least one year’s experience.
The training covers a wide range of skills and knowledge including; client care, finance, preventative healthcare, bereavement support, self-leadership and working with others.
Philip Webb, Learning Partner at CVS who helped to design its Level 4 Endorsed Certificate in Veterinary Client Care, said: “We value our receptionists highly.
"Being eligible for Associate Veterinary Receptionist will be of huge benefit to them. It will give them the status and recognition they deserve and will give them access to many AVR benefits - including ongoing access to additional CPD and professional and industry developments."
Anyone completing the BVRA Foundation Course will receive a joint BVRA/iPET Network Certificate of Achievement.
BVRA is also working on creating an Ofqual Regulated qualification in the sector, which will be available in the autumn 2023.
BVRA CEO, Kay Watson-Bray (pictured) said: “We have been listening to our members and their employers and identified the quality assurance that comes with regulation is a really important aspect of accredited CPD.
"This initiative will give veterinary receptionists the opportunity to gain an official qualification with transferable credits that they can use as a stepping stone to higher education and will provide a defined career path.”
The BVRA has also relaunched what was the Registered Veterinary Receptionist (RVR) as the new BVRA Associate Veterinary Receptionist (AVR).
Being an AVR gives BVRA members further membership benefits, training and status.
Kay added: “It’s an exciting time for veterinary receptionists who have previously had limited career path opportunities. BVRA is committed to provide the most up to date, relevant CPD created by industry experts.”
www.bvra.co.uk
The Association had over 100 entries for the awards from both veterinary staff and clients. The two runners-up were Laurie Williams from Vets4Pets, Hereford in second place and Kristin Hardin from Maven Vets, North Cheam in third place.
The winners were chosen by an independent judging panel who, despite the high standard of entries, all chose the same top three finalists. Each received an award, certificate and vouchers.
Kendall Clee said: "It’s absolutely amazing to win. Everyone at my practice is a joy to work with, so they’ve played a part in this too, as they make my job easier."
Kay Watson-Bray, who founded the BVRHA with Brian Faulkner, said: "We’ve had such a fantastic response from colleagues and clients wanting to recognise the efforts of their veterinary receptionists.
"The stories they shared were really heart-warming and it was clear that not only are veterinary receptionists appreciated, they make a considerable contribution to practice success.
"We’ll be sending everyone nominated a certificate to mark their achievements and would like to extend our thanks to anyone who took the time to nominate their favourite veterinary receptionist.”
For more information, visit: www.bvra.co.uk.
Photo: Left to right, Kendall Clee, Brian Faulkner, Kay Watson-Bray
All members of the practice team are invited to nominate their receptionist, as are members of the public. Nominations should highlight the dedication and effort the nominee demonstrates, and entries need to be in by the 31st January 2019.
BVRA founder Brian Faulkner MRCVS said: "Veterinary receptionists are as crucial to the success of a veterinary practice as any other role. They are first and last impression a client has of a veterinary practice and the association is keen to recognise and reward their unique contribution to the industry.
We’ve been astounded by how popular the BVRA has been since its launch one year ago with receptionists at every level of experience, reporting appreciation as well as the benefits of Accredited Veterinary Receptionist Award. It’s entirely appropriate that BVRA champions ‘best practice’ and therefore the BVRA’s Veterinary Receptionist of the Year Award will recognise their hard work."
Brian added: "We’re so grateful to all of our corporate sponsors in helping us get BVRA off the ground and grow. We are especially grateful to Feliway and Adaptil, sponsors of The Veterinary Receptionist of the Year Award. A motivated and inspired veterinary receptionist can be the difference between whether a client registers with your practice or not. So why not log onto the www.bvra.co.uk right now and nominate that receptionist who deserves to be acknowledged and celebrated?"
Three finalists will be chosen and invited to attend BVRA’s 2nd Annual congress on 16th March 2019 in Sutton Coldfield, where the winner will be announced.
To nominate your receptionist, visit: https://www.bvra.co.uk/Home/CPD.