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Each year, the Louise O’Dwyer Bursary recognises a Vets Now nurse who exemplifies a commitment to advancing veterinary nursing and upholding Louise’s passion for shared learning.
The winner gets a £2,000 CPD allowance to further their professional development and inspire others.
During her time as Principal Nurse Manager (Maternity Cover) at Hemel Hempstead, Alice has championed team development, mentoring colleagues and encouraging further qualifications.
She introduced a skills rotation programme to ensure all team members, nurses, vets and animal care assistants alike, remain confident in essential procedures, and has played an important role in supporting new clinicians and fostering a collaborative approach to complex cases.
Alice plans to use the bursary funding to pursue a Post Graduate Certificate in Advanced Veterinary Nursing (Medical Nursing) at the Royal Veterinary College, aiming to bring fresh insights back to both the Hemel Hempstead and Milton Keynes teams.
Alice said: “I’m truly honoured to receive the Louise O’Dwyer Bursary.
"Louise’s dedication to education and her infectious enthusiasm for emergency and critical care have inspired so many of us.
"I hope to use this opportunity to deepen my expertise in medical nursing and share that knowledge with my colleagues, just as Louise did.”
The 2025 programme features 35 speakers from across the globe, delivering content across seven learning streams tailored to all levels of ECC experience—from new graduates to advanced practitioners.
Among the speakers this year are Elle Haskey, ECC specialist and RVN at the Royal Veterinary College, Helen Philp a Critical Care specialist at UC Davis in California, and Matt Rendle an RVN with experience in nursing care for many species from ants to elephants.
Simon Hagley, ECC Specialist and Clinical Director at Vets Now Manchester, who co-led the programme design with Racheal Marshall, RVN and Head of Clinic Nursing Standards, said: “We’ve built this year’s programme around delegate feedback, bringing back favourites like our ‘Controversies’ and ‘Joined Up Thinking’ sessions, while introducing new content that reflects the evolving landscape of ECC such as antimicrobial theory and practice,discussion panels on important consensus statements, and a stream looking at cutting edge medical developments and treatment modalities.
"Whether you’re just starting out or working at an advanced level, there’s something here for you.”
Racheal added: “Our goal is to create a dynamic, interactive learning environment. From practical workshops to non-clinical sessions on wellbeing and communication, we’re equipping delegates with the tools they need to thrive in high-pressure ECC settings.”
ECC Congress 2025 is open to all veterinary professionals, including vets, vet nurses, students, and graduates.
Animal Care Assistants and Veterinary Care Assistants can attend for the same rate as students.
Tickets range from £60+VAT for exhibition-only access to £575+VAT for full two-day attendance.
Gala Dinner tickets are sold separately.
vets-now.com/congress
The bursary gives Louise a £2,000 CPD allowance for having demonstrated her commitment to making a difference and furthering Louise’s legacy of sharing learning.
Louise said: “I'm absolutely over the moon to have been awarded the Louise O'Dwyer bursary - and am incredibly grateful for the support and opportunity provided by Vets Now.
"I have worked in practice for some 26 years now and was lucky enough to attend several of Louise's emergency and critical care nursing lectures at a variety of veterinary conferences over the years.
"Her lectures were inspiring and full of humour.”
“I intend to use the bursary to undertake the Post Graduate Certificate in Advanced Practice in Veterinary Nursing (PgCert APVN) through the University of Glasgow.
"I am incredibly excited to embark on this new learning journey - and hope that I can share these skills with other RVNs, and encourage others to keep following their dreams within the veterinary nursing profession, just as Louise did.”
Applications for next year’s Louise O’Dwyer bursary will open in spring 2025.
Open to all veterinary professionals looking to enhance their knowledge and skills in emergency and critical care, this year's Congress has a lineup of over 30 internationally-renowned speakers and leading clinicians and offers up to 70 hours of CPD.
This year’s keynote speaker is specialist transplant nurse and chair of the UK One Health Coordination Group, Helen Ballantyne, and organisers will also be welcoming veterinary nurse Ken Yagi, formerly program director of the CPR simulation lab at Cornell University, who’ll deliver an update on the new RECOVER (CPR) guidelines being released this year.
Simon Hagley, ECC Specialist and Clinical Director at Vets Now hospital in Manchester said: “We are confident our 2024 programme offers something for everyone, no matter what stage of your ECC career you are at, from students through to specialists and everything in between.
"We listened to delegate feedback from last year’s event, and we have brought back some firm favourites including our ’Controversies’ and ‘Joined Up Thinking sessions’, but we have introduced exciting new streams including 'Catastrophic case conversations'.
“We’ve also we’ve extended the popular nursing streams from last year to span two entire days and lunchtime case presentations from interns across the country are also on the programme.”
https://www.vets-now.com/congress
The event will offer vets and vet nurses six hours of CPD across five streams, covering topics such as initial fracture treatment, stick injury management, post-op orthopaedic patient care, and handling clinical complaints.
Simon Hagley, an Emergency and Critical Care specialist at Vets Now Manchester, has helped develop the program and will run a session on acute kidney injury.
He said: "We have one of the largest emergency caseloads in the country, therefore we’re well placed to share best practice with the profession to enable vets and vet nurses to feel confident when dealing with emergency cases. "
There will be 23 lectures over the course of the day, across five streams: CPR, Vet Stream, Vet Nurses Stream, Client and Colleague Communication, and Pathology.
The sessions will be delivered by experienced Vets Now clinicians, dedicated nurses, communication experts, and VPG experts.
Later in the year, the Vets Now 24/7 hospital in Glasgow will be offering free evening CPD events at the Hilton Doubletree, Westerwood, all focussing on ECC.
The first of these events, on 05 September 2024 will see Lead OOH Veterinary Surgeon John Sheppard from Vets Now, Glasgow run an out-of-hours session on ‘What happens after dark, shouldn’t leave you in the dark’.
The Manchester event is priced at £80+VAT per person, which includes refreshments, lunch, and on-site parking.
https://www.vets-now.com/professionals/vet-cpd-events-courses.
The awards highlight the special bond between pets and their owners, and brave stories from animals across the UK.
This year, Vets Now has partnered with StreetVet for the awards, donating £1 to the charity for each entry received.
The winner will receive a £500 voucher to spend on a pet friendly getaway at PetsPyjamas, a bespoke ‘Pet of the Year’ trophy and a personalised bundle of vet-recommended pet treats.
Owners can nominate their own pets, or members of the veterinary profession can nominate pets they know or have treated.
The awards will be open for nominations until 6th May 2024.
https://www.vets-now.com/pet-of-the-year
The programme is designed to take advantage of the RCVS Under Care review changes, which mean that veterinary nurses can now start the patient's journey of care in certain cases, when before, vets were required to do a hands-on examination before delegating.
Racheal Marshall, Vets Now’s Head of Clinical Nursing said: “So, for example, under the protocols a nurse may offer blood tests prior to vet consultation, and the vet can then continue the consultation with the owner with additional clinical information.”
The 'Enhancing the Nurse Role' training programme is covers three main areas: front of house care, patient procedures and team dynamics.
So far, Vets Now has held 11 training workshops using partial task simulators to provide a realistic experience and safe environment to learn new skills.
Emphasis is placed on hands-on practical skills that can be used back at clinics, including placement of central lines, urinary catheterisation of blocked cats, feeding tube placement, suturing and a two-day ultrasound training.
The third phase of the Enhancing the Nurse role programme, which looks at team dynamics, has been overseen by Zara Kennedy, Head of Veterinary Standards at Vets Now.
She said: “As a vet, the collaboration between the vets and the rest of the team, and maximising everyone’s skills is critical.
“This third phase focuses on teamwork and communication, and we are utilising much of what has been learned in human medicine.
"A focus on these softer skills enhances the way the teams carry out patient care and ultimately result in better patient care.
Using the great skills of our nurses can help take the pressure off those bottlenecks where currently the patients are waiting for the vet.”
Vets Now says the Vets Now programme is designed to make the company an appealing place for veterinary nurses to work.
Racheal said: "Using all their skills provides them with greater job satisfaction, and by mixing with other nurses at the training, as well as being a great opportunity to bring our nurses together, they get to share and learn from each other's experiences.
“It will bring greater benefits for patients and clients and their experience in the clinic.”
Dr Stephen Hearns, a consultant in aeromedical retrieval (human) medicine, who delivers pre-hospital critical care for major trauma patients, will open Congress as the keynote speaker.
He'll also present a limited-seat session where he’ll focus on performance under pressure.
Joining Stephen in the speaker line up are Simon Cook from the RVC, Megan Brashear from Purdue University Veterinary Hospital, Tim Travail, Chloe Fay, Dan Tipney, Jenny Guyat, Ashton Hollworth and Dr Craig Joyce, an educational psychologist who will be offering his insights into dealing with imposter syndrome.
Racheal Marshall, RVN and head of clinical nursing at Vets Now, teamed up with Simon Hagley, ECC specialist at Vets Now hospital in Manchester, to create this year's veterinary and nursing programmes for Congress.
She said: “We have carefully tailored our programme again this year to provide an inclusive learning experience for vets and vet nurses no matter what stage they’re at in their career, from students through to specialists and everything in between.
"The biggest change this year, in our 20th year of running the ECC Congress, is an entire day dedicated to advanced referral nursing, and a very hands on approach during all the CPD and practical workshops.”
This year, participants will have the opportunity to follow a trauma case from arrival to departure on the first day of Congress, gaining real-time insights into the decision-making process and management strategies.
On day two, speakers will delve into lessons learned, allowing attendees to deepen their understanding of emergency and critical care practices
Simon said: “Get ready for a fantastic speaker line-up, an array of workshops and learning experiences, a bustling exhibition hall and more opportunities than ever for veterinary and nursing delegates to reconnect with old friends and make new ones.
"Brace yourselves to absorb knowledge and tips from some of the world’s leading veterinary experts discussing emergency and critical care.”
The ECC Congress programme for 2023 is open to veterinary professionals of all levels, including veterinarian surgeons, vet nurses, students and graduates.
Tickets range in price from £50+ VAT for exhibition-only tickets, up to £520+ VAT for a vet to attend for 2 days plus the Gala dinner.
https://www.vets-now.com/congress/
The new service is being headed by Dr Katia Marioni-Henry.
Katia graduated from the University of Parma in 1995 and went on to do a PhD in Clinical Electrodiagnostic at the University of Turin and Scott-Ritchey Research Center in Auburn, Alabama.
Her early career was spent at various American universities, where she became a Diplomate of the American College of Veterinary Internal Medicine, with a subspecialty in Neurology and finally an Assistant Professor of Neurology and Neurosurgery at the University of Tennessee.
Katia came to the UK to work as a consultant in neurology and neurosurgery for a number of large referral practices, before moving to the University of Edinburgh in 2013, where she started the neurology/neurosurgery service, building it from scratch to a nine-strong team.
Katia said: “This is absolutely the best place to be brought in an emergency, but previously we’d have to refer some cases elsewhere for conditions affecting the brain, peripheral nerves or the spine.
“Now some of these debilitating neurological conditions can be diagnosed and treated rapidly here without having to transport the animal.”
“With our CT scanner, for example, we can diagnose slipped discs quickly, especially in small breeds, and treat them surgically.
“And we can use it for brain scans if there is trauma or if we suspect a tumour or severe inflammation in the brain.
“We can do a lumbar tap to rule out inflammation of the central nervous system either on infectious or immune-mediated basis.”
Patricia will take up the position at the start of November, replacing Mark Ross who is stepping down.
Patricia originally joined Vets Now in 2009, working in areas of hospital management and then business development.
She became COO in June 2021.
Patricia said today: “Vets Now is made up of fantastic people and it’s the honour of my career to be leading such a talented team.
“Our out-of-hours business model was set up twenty years ago by a vet to support the working practices of vets and vet nurses, helping to improve their work-life balance by providing outstanding animal care at times of greatest need to customers. As leaders in emergency care for small animals, we’ll continue to work steadfastly in supporting the profession.
“Mark has done a tremendous job driving the business forward and I’m excited to be able to continue to build on our success. “
Vets Now says it is working hard to drive diversity and inclusion within the profession, and with 88% of Vets Now staff being female, Patricia will lead a board of directors of whom nine out of ten are women.
That doesn't sound very diverse to me.
Where are the men?
Alice and Mariella, who co-authored the book Cracking the Menopause, met with MPs earlier this month to present the goals of their campaign: education for all on the menopause, an end to scaremongering, prescribing women with the correct medication and making HRT affordable and accessible to all.
Vets Now says 88% of its 1800 employees are women, 28% of whom are aged over 40, when they could be perimenopausal, menopausal or postmenopausal.
The company's new app offers its employees video consultations with health experts, health and fitness programmes, and support with mental health and nutrition.
Vet's Now says it's the starting point for a wider menopause support plan being launched later in the year which will include steps to help manage mental wellbeing at work, menopause support hubs and encouraging a culture which talks honestly about menopause.
Laura Black, Head of Health, Safety and Wellbeing, said: “Women over 50 are the fastest growing demographic in the workplace and sadly it’s estimated that almost 900,000 women in the UK have quit their jobs due to the menopause.
“We are committed to creating an understanding workplace for employees going through the perimenopause and menopause and want to make sure they feel supported by us at all times.
“We've launched Peppy to help our colleagues take control of their health and get the answers they need from experts, anytime, anywhere.
"The app is free to access for all employees and their partners.
“We’ve been working hard on formulating a menopause support package for staff over the past couple of years and we’re really proud that we’re one of the first major veterinary businesses to make this step change.
"We’d encourage other businesses in the sector to look at similar plans for their colleagues.”
While the drive to launch Peppy was initially to support the Vets Now Menopause policy, it also provides support for fertility, pregnancy, early parenthood and men’s health.
For more information on Peppy visit www.peppy.health.
The event offers over 80 hours of CPD across seven streams – with everything from hypotension and sepsis to breaking bad news to clients – as well as world-renowned speakers and networking opportunities.
Søren Boysen from the University of Calgary in Canada and Sophie Adamantos from Paragon Referrals in Wakefield, are among several high-profile speakers at this year’s Congress.
Chief Executive for GB Snowsport, Victoria Gosling OBE, will open Congress as keynote speaker where she’ll focus on perseverance, resilience and teamwork.
Also speaking are Prof. John Williams, Richard Casey, executive director at the World Small Animal Veterinary Association and VDS trainer Elly Russell.
Arlene Connor, an RVN and head of clinical operations at Vets Now and IVC Evidensia has planned the programme alongside national ECC lead Dan Lewis (pictured right).
She said: “We’re so excited to be returning to the Royal Armouries for our 19th Vets Now ECC Congress – around a theme which celebrates us all being together again.
"The past two years have been a challenge for all of us in the veterinary professions and we hope to mitigate that with a return to face-to-face learning and networking, as well as the chance to have some fun.
"Events like this can be hugely inspirational — for the organisers as well as the attendees — and we truly can’t wait to welcome everyone through the doors like old times.”
Dan added: “There’s a brilliant line-up of live speakers, workshops, a packed exhibition hall and more opportunities than ever for delegates to meet old friends and make new ones, as well as to learn from some of the world’s leading veterinary experts discussing emergency and critical care.
“Our programme again this year has been carefully tailored to provide an inclusive learning experience for vets and vet nurses no matter what stage they’re at in their career, from students through to specialists.
Tickets range in price from £45 + VAT for exhibition-only tickets, up to £470 + VAT for a vet to attend for 2 days plus the gala dinner.
To book your ticket, go to www.vets-now.com/congress2022
Mandisa qualified from the Royal (Dick) Vet School in Edinburgh in 2008 and has since spent much of her career working in emergency and critical care.
She served as the first black president of the RCVS in 2020/21 and has also worked for Harper Adams University as a lecturer in veterinary sciences.
Mandisa will replace Laura Playforth, who is joining IVC Evidensia as group QI director, on the Vets Now board.
She said: “I’m delighted to be joining the Vets Now family at such an interesting and challenging time for the veterinary professions.
“I look forward to working together through innovative approaches to ensure our teams continue to deliver the highest standards of clinical care and client services.”
2021’s event will see over 70 hours of CPD across eight themes, with speakers including Megan Brashear and Helen Wilson, clinical lead for ECC at Langford Vets, University of Bristol.
RCVS President Mandisa Greene will open Congress with reflections from the past year. She'll be followed by the keynote speaker, Marie Holowaychuk, who will be sharing her knowledge and experience around health and wellbeing.
Dan Lewis – ECC specialist at Vets Now, who planned the veterinary Congress programme, said: “In 2020, the world of live events changed, and in November we delivered our first ECC virtual Congress to great success.
"Not only do we feel it is the right decision for everyone to continue our ECC Congress as a virtual event, but the format brings a huge number of opportunities for delegates, exhibitors and speakers, who joined us from all across the world.
"The interactive platform we’re using is cutting edge and it provides so much more than just webinars. Like last year, there will be live content, an interactive exhibition hall and more opportunities than ever for delegates to network and learn from some of the world’s leading veterinary experts discussing emergency and critical care.
"Our programme again this year has been carefully tailored to provide an inclusive learning experience for vets and vet nurses no matter what stage they’re at in their career, from students through to specialists.
"All being well, we will be back in Leeds for the ECC Congress in November 2022.” Full four-day tickets for delegates will range in price from £60 to £199 and ticket-holders will be able to access all the sessions on-demand for up to a month following the event.
To book your ticket, visit congress.vets-now.com
Under the new policy, introduced this month, women who joined the company more than two years ago are entitled to six month's maternity leave on full pay, while those who have been with the company for less than that are entitled to three months at full pay and three months at half pay.
After six months, statutory rates will be paid.
Meanwhile, new fathers are now entitled to four week's paternity leave on full pay.
Mark Ross (pictured right), CEO of Vets Now, said: “Several staff wrote to me about this issue and I agreed to look into it.
"Our previous maternity policy was six weeks full pay, six weeks half pay, followed by statutory rates, while men received 1.5 weeks of full paternity pay, so this is a huge leap forward. The changes cover maternity leave, shared parental leave, adoption and surrogacy.
"Our business has been tremendously successful in the past few years, thanks to the incredible hard work of our people, and we’re always looking at innovative ways of reinvesting our profits back into the business so it’s our people who benefit most.
"We’re also hoping to put in place other improvements and among the initiatives we’re looking at are providing better support for staff returning to work after a period of leave, better provisions for nursing mums, a dedicated resource for parents who are struggling, and additional leave during the first year of returning to work.
"We want to make Vets Now a great place to work for all of our staff, no matter what stage they’re at in life."
The specialist-led lectures will start on 5th May and run until October 2021, with a session every couple of weeks, alternating between vets and nurses.
RCVS-recognised specialist in ECC, Tobias Grave, and Racheal Marshall RVN, head of clinical nursing at Vets Now, are among the speakers who will be covering topics such as triage as well as nursing the neurological patient and more. You can view the full programme here.
Dan Lewis, ECC specialist at Vets Now, who devised this year’s veterinary CPD programme, said: “Because emergencies don’t only happen out of hours we’re committed to working with general practitioners to deliver the best possible care to pets at the time they need it most. With that in mind, we are also committed to bringing relevant and pioneering CPD and training to veterinary clinicians and vet nurses.
“As emergency and critical care experts, we appreciate the value of flexibility and are always looking to adapt our services. In 2021, with social distancing still expected to be the norm, we’re offering two CPD streams, available live and on-demand.
“We delivered a successful interactive learning experience for virtual delegates through our ECC Congress at the end of last year, so we have a strong foundation from which to build on innovative and expert virtual CPD, and we’ll aim to leave delegates feeling well-informed and assured.
“We will obviously miss seeing everyone in person but gathering together online like this is beneficial as we can reach more vets and vet nurses with valuable CPD. Importantly, the format can fit around busy schedules, with all content available as videos after the events have taken place.”
Dan added: “Delegates from our ECC Congress commented on some added benefits of the virtual format including things like less environmental impact and waste through less travelling, and more flexibility due to being able to look back on the content after the event. Delegates also felt it was easier to ask questions of the speakers without feeling intimidated.”
The event series is priced at £72 for the vet stream (working out at £12 per session) and £60 for the vet nurse stream (£10 per session). You can also attend both for £110 (working out at £9.16 per session).
You can book your place at www.vets-now.com/bitesize.
Vets Now says that the move to holding the 4 day congress online has resulted in a surge in interest from international delegates, with veterinary surgeons and nurses from more than 20 countries, including Kuwait, Hong Kong and Australia, due to attend.
Speakers at the event this year include Dan Fletcher, Megan Brashear and Claire Sharp.
Megan (pictured right), who is a vet tech specialist and small animal veterinary nursing manager at the Purdue University Veterinary Teaching Hospital in Indiana, will talk about how mastering the basics can give veterinary nurses a confidence that can make a real difference in critical moments. She said: "So much of veterinary nursing is about understanding the basics. You have to be able to spot the signs the animal is giving you that they aren’t doing well.
"Don’t think you have to know everything all the time, just being really solid on your basics is going to help you immensely when dealing with critical patients.
"So, I’m trying to teach why it’s important to understand the medicine. If you have a dog in shock and you give it a fluid bolus, don’t just walk back to your vet and ask what they want you to do next.
"I can do that physical exam, give a good update and ask if they want me to repeat it.
"That’s what a great veterinary nurse does. We’re not just there to carry out orders, we’re there to interpret changes and make suggestions as to what we can continue to do to help that patient."
Dan Lewis, Vets Now’s national ECC lead, said: “The interactive platform we’re using is cutting edge and it provides so much more than just webinars. There will be live content, an interactive exhibition hall and more opportunities than ever for delegates to network and learn from some of the world’s leading veterinary experts discussing emergency and critical care.
"Our programme this year has been carefully tailored to provide an inclusive learning experience for vets and vet nurses no matter what stage they’re at in their career, from students through to specialists.
"We’ll obviously miss seeing everyone in person, but we’re very excited that we can gather together online for a one-of-a-kind experience.”
Full four-day tickets for delegates range in price from £60 to £175 and ticket-holders will be able to access all the sessions on-demand for up to a month following the event.
Click here to book your place at Vets Now’s ECC Congress. Registrations close on November 1. To book your place, visit: congress.vets-now.com
The new voice skill offers three main features, a chocolate toxicity calculator for dogs, the nearest emergency vet finder, and answers to Vets Now's commonly asked pet health questions.
Head of clinical intelligence at Vets Now, Dave Leicester said: “With many people reluctant or not able to leave their homes due to the coronavirus pandemic, we're making veterinary advice accessible to everyone, through as many channels as possible including our website, video vet service, and now smart speakers.
"We fast-tracked our plans for the innovative voice skill in response to Covid-19 as we know how much pet owners are relying on remote veterinary advice just now — we’ve seen a huge spike in calls to our emergency contact centre and the uptake of our new video triage consultation service has been exceptional, with more than 500 video calls from worried pet owners since its launch in April.
"Our new voice skill is the next step in helping pets and their owners as much as we can during this incredibly difficult time. It’s a first release of the skill but we will continue to build and add advice to it in the weeks and months ahead.”
More information on the veterinary advice skill and how to access it can be found here www.vets-now.com/smart-speaker.
COMMENTI've just tried the new skill, and my first impression is that vets don't have to fear this is going to put them out of a job any time soon.
As with all things Alexa, there is a sporting chance she'll mishear what you said. But the bigger problem is that it may be a solution to a problem that doesn't exist.
I've had a dog for the last decade, and I could count the number of times I had a question for the vet that could be answered by an app on the fingers of one finger.
In fact, it was the time our dog ate chocolate.
But would I download a voice assistant just to answer the chocolate question?
No, I wouldn't.
Nor would I download a voice assistant to explain veterinary conditions, simply because I don't have questions of that nature more than once a decade. Who does? And if I wanted to know where the nearest emergency vet was, I'd either Google it or I'd ask Alexa herself (as opposed to summoning the Vets Now voice assistant specifically).
The sentiment behind this idea - making advice more accessible - seems sound, but I suspect that unless this assistant becomes truly encyclopaedic, it is never going to be useful enough to warrant installing on a smart speaker. Even then, one has to wonder whether the average pet owner has enough animal-related questions every month to warrant having an assistant to answer them.
The webinars already available cover subjects like cardiopulmonary resuscitation (CPR), emergency diagnostics and traumatic brain injury, presented by experienced emergency vets Aoife Reid, Liron Levy-Hirsch and Jacqueline Seymour.
More content is due to be added to the library in the coming weeks, including guest webinars from TVM UK on rodenticide and seizure management, and from clinical psychologists Dr Jo Becket and Dr Jess Brown on “thrive, not just survive” and “when stress gets too much”. There will also be a session from ECC specialist Tobias Grave (pictured right) on how to deal with some of the most common pet emergencies.
Tobias will also be on hand to help veterinary surgeons and nurses whose practices use Vets Now for their out-of-hours service with both general advice and a second opinion on potentially complex cases via the new support line.
Tobias said: “Covid-19 is bringing fresh challenges to vets and vet nurses every day. With clinicians seeing a caseload which is mainly emergency and often having to triage patients over the phone or by video consult, it’s never been so important to come together as a profession.
"Both our webinars and our specialist support line for practices who use our service will help equip vet professionals with the skills and knowledge needed to deal with challenging emergencies in practice."
You can find Vets Now’s library of free ECC webinars here.
The company says it believes it is the first major veterinary business in the UK to make this promise.
As a result of the pledge, salaries for about a third of the pet emergency firm's 1280 employees, including receptionists and animal care assistants, are set to increase to at least £9.50 an hour from April.
Vets Now says it has made the pledge on the recommendation of the Living Wage Foundation, which offers independent advice to employers and says £9.30 is now the real cost of living, not the Government-set national living wage of £8.72 for people aged 25 and over.
Vets Now’s chief executive Mark Ross said: "Our people are our biggest asset and at the heart of everything we do. We want to properly recognise the vital role each and every one of them plays in the business.
"This move demonstrates our commitment to that. We are confident that by paying all of our staff a competitive hourly rate of at least 20p more than the real living wage we will achieve higher morale and lower turnover."
Animal care assistant, Jody Reynolds, who works in Vets Now out-of-hours clinic in Kirkcaldy, said: “It’s amazing that Vets Now has been able to increase salaries to not only meet but exceed the real living wage. The extra will really help towards the cost of everyday living and even allow a few luxuries."
The programme, which offers six hours of CPD, will cover topics such as damage control resuscitation, the trauma patient and the OOH GDV.
Dan Lewis, Vets Now’s National Clinical ECC Lead (pictured right), who devised this year’s veterinary programme alongside Arlene Connor, Vets Now’s Head of Clinical Operations (Hospitals) and Racheal Marshall, Head of Clinical Nursing said: “At Vets Now, we have the largest emergency caseload in Europe therefore we’re well placed to share best practice with the profession to enable vets and vet nurses to feel confident when dealing with emergency cases. With that in mind, we are committed to bringing relevant and up-to-date CPD and training to veterinary professionals throughout the UK.
“In addition to our internationally-renowned annual ECC UK Congress, which will be held in November 2020, it’s important to be able to make additional CPD available at easily accessible regional locations throughout the UK.”
The 2020 dates and venues are:
The events cost £75+VAT per person if you work for a Vets Now partner practice and £150+VAT if not. Places can be booked at the Vets Now website.
Louise was one of the world’s leading emergency and critical care veterinary nurses and a huge influence on the thousands of vet professionals who encountered her through her lectures, practical guide books and journal papers.
The £2000 award was created to celebrate her life and ensure that her passion for education continued to have a positive impact on the profession. It is awarded to the individual who has best demonstrated a commitment to making a difference in his or her chosen discipline, while continuing Louise's passion for shared learning.
Entries were judged by Vets Now’s clinical director Amanda Boag and senior RVNs Racheal Marshall and Arlene Connor. The winner was announced at the Vets Now ECC Congress in Leeds.
Lesley said: "I was already a little emotional when Amanda announced I’d won.
"I knew Louise and it’s still very hard to come to terms with the fact she isn’t here anymore. I think anyone who was at the gala dinner could see I was a bit overwhelmed when I got to the stage.
"I don’t think there are any nurses out there that didn’t find Louise inspirational. I chaired her at BSAVA a couple of years ago and we were both quite nervous. It was my first time chairing and she put her nerves to one side to make sure I was ok.
"She always spoke with such eloquence. Whenever you had the pleasure of listening to her she had the ability to make you feel like she was talking directly to you. We both also love vintage styling and I was regularly envious of some of her beautiful dresses. We used to speak about that as much as we did about veterinary nursing!"
Lesley plans to spend the bursary on courses in emergency ultrasound scanning and toxicology. She also hopes to use it to fund a postgraduate certificate in veterinary education.
She added: “This will give me the skills to develop my teaching and lecturing abilities so I can continue to help other RVNs who love ECC as much as I do."
Amanda Boag, clinical director at Vets Now, said "Louise was a wonderful colleague, friend and mentor to so many vets and vet nurses and Lesley embodies everything she stood for and held dear. She is a very deserving winner of this award."
Congratulations, Lesley!
Photo shows Lesley Moore talking with Louise O’Dwyer at an event last year.
During June, Vets Now’s 1300 employees up and down the country will focus on activities which make them feel happy and supported at work including; Feelgood Friday which inspires lunchtime yoga sessions and taking time to unwind, Workout Wednesday which will see teams across the country taking 10,000 steps, and encouraging colleague picnics outside on National Picnic Day (18th June).
The company has also enlisted the help of nutritionist Lily Soutter (pictured right), a regular on ITV’s This Morning, to devise healthy and quick recipes for busy shift-working vets and vet nurses.
Laura Black, Vets Now’s head of health, safety and wellbeing said: "The issue of mental health is more prevalent than ever in the veterinary profession and we recognise that out-of-hours work, in particular, can present its challenges.
"That’s why, as an organisation, health and wellbeing is one of our key priorities. So whilst our Wellness Month has some fun elements, the overall goal is to make sure our teams feel they are supported at work."
Vets Now has announced that it is accepting applications for it's Nursing Edge Programme, starting in August.
The eight week training programme, which was set up by Vets Now’s Head of Clinical Nursing, Rachael Marshall, provides a full induction leading to a permanent full time position with Vets Now. It combines two weeks of lectures and interactive sessions in the company's support office with six weeks practical training. Vets Now says the course content has been designed to give nurses the confidence and skills for emergency work, providing valuable training and a salary from day one.
Vets Now says it has already welcomed 17 new nurses on board, with the potential to place many more into its small animal out of hours’ clinics across the England, Wales and Scotland.
All successful applicants are supported in practice by an experienced RVN as their mentor throughout their six weeks on the job training in the clinic of their choice.
In addition, nurses are supported with a directed training plan in their first year; incorporating a mix of online and practical courses.
Rachel Plunkett, a nurse who participated in the Nursing Edge Programme, said: “Doing this course has meant I feel well equipped to tackle all kinds of exciting clinical cases despite being newly qualified. The in-house support is incredible and if at any point I was unsure about any little thing, someone was there to help and answer my questions. Taking the Nursing Edge course is the best decision I've ever made."
Veterinary Nurses currently in their final year of study, or those new to emergency work, who wish to secure a place on the August programme or April 2017, should send their CV and a covering letter to laura.collings@vets-now.com
Vets Now has produced a new set of guidelines for pet owners about how to deal with the top 10 emergency situations seen by the out-of-hours care provider.
The guidelines are presented as an infographic - which is free to download from the Vets Now website - which provides some basic steps to help owners deal with the more common emergency situations before being able to get their sick or injured pet to the vet.
Vets Now says it is hoping it will be deemed useful by other vets who are welcome to share the infographic on their social media sites and their websites, or display it in their waiting rooms.
Lisa Maxwell, Head of Client Care said: "Pet owners should always call a vet in an emergency and we promote that in the infographic. As emergency and critical care providers, we're used to dealing with owners who are scared, or in shock when they call us. What we hoped to achieve by creating the infographic, was to reassure pet owners that these situations happen all the time and to give them more sense of control of the situation. If more pet owners were aware of some of the basic actions they could perform at the scene, at the very least it could help owners cope more readily and keep their animals calm and, at best, it could save lives."
Lisa added: "These days, the fastest way to spread an important message seems to be through social media, so we've specifically designed this infographic to be shared on Facebook, Twitter, G+ etc, as well as practice websites.
"Our intention was to create a useful resource for practices across the UK - not just Vets Now clinics. If we all get behind this and make our clients aware, maybe we'll be going that extra mile by educating our clients and helping to save even more lives."
The infographic can be downloaded at www.vets-now.com/infographic