Topic: Folly Vets

Krka has announced that Folly Vets in Pontypool has won its inaugural Veterinary Reception Team of the Year award, and Heidi Bodily from Mounts Bay Vets in Penzance, Veterinary Receptionist of the Year.

The company said Folly Vets stood out for their exemplary approach to customer service, demonstrating a deep care for both their clients and colleagues.

Nicky Hart, Practice Manager at Folly Vets, said: “Our reception team is the heartbeat of the practice.

"They create lasting relationships with clients, often creating a level of trust that means clients ask for them by name.

"And they consistently go above and beyond for everyone they support.

"This award is a well-deserved recognition of their unwavering dedication and exceptional service.”

Heidi Bodily said: “I’m incredibly grateful to receive this award.

"Being a receptionist means playing many roles – from supporting clients through difficult times and sharing their joy during happy moments, to ensuring the practice runs smoothly.

"Knowing that my contributions make a difference to others is the most rewarding part of the job and the Krka award is the icing on the cake.”

Runner-up awards went to Weeley Vets in Clacton-on-Sea, Hafren Veterinary Practice in Newtown, Wales, Rebecca Hadley from Poplar Vets in London and Abbie Deabill from North Park Veterinary in North Tawton.