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As part of the redevelopment, kennel capacity will increase from 107 to 197, there'll be a new emergency and critical care hub, sixteen new consult rooms and a new imaging suite with MRI and CT scanners, two ultrasounds and two X-ray machines.
There will also be a 66-seat seminar room.
Work is expected to be completed early next year, and the practice will be recruiting for around 75 new team members to service the expanded centre.
Simon Tappin, clinical director at DWR, said: “This long-awaited expansion will transform our practice, offering even more space and capacity for referrals, brand-new equipment and a seamless experience for our clients.
“It will also bolster our reputation as a training practice, with the expansion of our intern and residency programmes adding to our already-impressive provision in this area."
The practice is also implementing case management changes, with a single point of contact for every client and individual case managers in every discipline.
The traditional reception area is being replaced with a concierge greeting service for clients, with staff on hand to book them in on iPads.
Client care team manager Deborah Bell said: “This is a USP for us and we think it’s an industry first. The idea came from how medical secretaries work in human health.
“When a referring vet calls us, our client care team takes the basic details and passes them on to the case manager for that discipline. They will contact the client, make appointments and meet the client in person on arrival.
“We have 12 case managers for our disciplines at the moment, with the potential to expand. As well as providing a personalised service for our clients, it provides great career progression opportunities for our client care team.”
www.dickwhitereferrals.com
James says he is sticking his neck out after seeing a significant increase in cases where dogs with diabetes are referred too late to save their sight.
He said: “If we are given the chance to assess a dog with diabetes as soon as cataracts develop then it is usually pretty straightforward to restore vision with a specialist operation.
“Often, diabetic dogs are referred to us too late because vets unwittingly delay referral while they enhance control of the diabetes.
“Unfortunately, this can mean it can become too late to perform sight-saving surgery and the dog may even have to have their eyes removed on welfare grounds.
“When cataract surgery wasn’t commonplace and as successful, maybe 20 years ago, there was more of a justification to delay surgery. But that isn’t necessary now with advances in veterinary care.
“It’s why it’s so important to improve education about this issue and raise more awareness of what can be done to both vets and dog owners alike.”
Academy principal Ali Heywood (pictured right) said: "We’re specifically set up to provide one of the best training facilities in the country and these results are absolutely fantastic.
“We offer excellent levels of support to the learners and teach in smaller class sizes than a lot of other providers.
“All of our team are experienced nurses as well as being trained OSCE examiners, so the students are being taught the most up-to-date methods and trust the fact that they are being tutored by people who truly understand the exam process.
“We also spend a full term preparing students for both their professional discussion and their OSCE examinations with lots of mock exams so hopefully muscle memory takes over when it comes to the real exam.”
Ali added: “We are looking to start an online L5 diploma in general practice nursing but we are also mindful of not diluting the quality of the provision that we already offer.
“The ultimate aim is to grow, though, and be able to regularly generate highly-skilled and resilient vet nurses to help support not just Dick White Referrals, but the wider veterinary profession too.”
For more information visit www.dickwhitereferrals.com
The referral centre has invested in a new heart and lung machine, and an oxygen cage, and is expected to take its first patients in the autumn.
The service will be established and led by head of cardiac surgery Poppy Bristow (pictured right) and head of cardiology Anne Kurosawa, who have already performed this kind of surgery on more than 100 dogs to date.
DWR is also setting up its own blood transfusion service to collect blood from staff and clients’ pets to support the service.
The blood collected will also be used to support the practice’s emergency and critical care service and its planned dialysis programme.
Poppy said: “There are hardly any other centres in the world offering this type of surgery, especially with this level of expertise that comes from the collective team we have gathered at DWR.
“Mitral valve disease is the most common heart condition in dogs and sadly, many dogs die every year as there are very few options for treatment. To be able to offer surgery to more dogs and their owners is really exciting.
“DWR is the perfect environment for this pioneering programme, due to the state-of-the-art equipment and depth of expertise on hand to support this life-saving initiative.”
Rob Foale, clinical director at Dick White Referrals, added: “It’s a hugely significant step for us to be launching this service, drawing on Poppy’s expertise in this field.
“We’re also starting our own blood transfusion service to complement the launch, as the pandemic has led to a huge drop in pet blood donations.
“Any excess blood we collect will be donated to the national Pet Blood Bank charity, which supplies blood to veterinary practices across the UK and does a fantastic job.”
For more information, visit www.dickwhitereferrals.com.
The course is open to all veterinary nursing assistants, not just those associated with Dick White Referrals or working within the county.
During the course, which begins in September, students will work in a virtual classroom for three hours a week with a DWA lecturer leading their studies and guiding their progress.
DWA principal Ali Heywood said: “This apprenticeship is designed for those providing care to animals in a veterinary care environment and combines the skills, knowledge and behaviours that are required to complete the apprenticeship.
“The aim is to provide practical competence and an underpinning of knowledge that’s relevant to the role of a veterinary carer in a modern veterinary practice and it provides a terrific alternative for those students who do not have access to other qualifications.
“This is already a successful course that we moved on-line to support employers and 100 per cent of our apprentices passed with a distinction this year.
“Successful applicants will need to attend online lectures for three hours a week. They will all be led by our team, which is highly-experienced and successful in the delivery of veterinary care training.
“This online delivery is part of the 20% ‘off the job’ training that must be completed on the course, with the remainder of the apprenticeship based on completion of practical assessments and an e-portfolio.”
Subjects covered on the course will be legislation and safe working practice, animal health and welfare, animal environment and accommodation, introduction to patient care, introduction to animal anatomy and physiology and veterinary care support.
A minimum of 600 hours of veterinary experience is expected for a student to gain the required veterinary care experience and develop the practical competence to successfully achieve the award’s outcomes.
As a result, all students must be employed for a minimum of 30 hours per week, although part-time options can be considered on a case-by-case basis. An L1 in English and Maths are expected as a minimum, with the expectation that those holding L1 will work towards L2 during the VCS course.
Anyone interested in finding out more about the course or signing up can email Ali at ali.heywood@dwr.co.uk.
Photo: Jess A’Court, Dick White Academy’s first L2 apprentice to complete and pass the new L2 apprenticeship standard.
The nurses have coordinated a donation of unwanted scrubs, tops and other surgical clothing to Leicester-based charity Inter Care, which supports health clinics in countries such as Ghana, Tanzania, Sierra Leone, Malawi and Zambia.
Harriet said: “It all came about because we were about to dispose of some surgical wear, including scrub tops and trousers.
“We thought it a waste to throw them away so got in touch with Inter Care via email and they were very quick to come back to us.
“They said they frequently ship containers full of medical supplied to Africa and one was being sent this summer so we quickly sent them our supplies to be included in the next shipment.”
Bianca added: “We initially looked at this as just a one-off donation but now we’ve learned all about Inter Care we’ll be looking into sending more things in the future.
“I think it’s a great idea and a great cause because the charity supports more than 100 health units in some of the poorest parts of Africa, sending much-needed medical supplies and aid to rural clinics.”