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CPD Solutions and Onswitch have announced that they have joined forces to offer a new online training course for veterinary receptionists called a Mini Series.
Dr Susie Coughlan, Managing Director of CPD-Solutions, said: "Today's competitive pricing between practices means that securing a client's return spending can depend largely on the quality of their early interactions. However, with such a busy schedule, it's almost impossible for most vets and practice managers to provide dedicated in-house training for frontline staff, even though many appreciate how crucial it is. The mini-series allows receptionists to perfect their skills in their own time and in the comfort of their own surroundings, saving the practice valuable time and resources while enhancing the initial customer experience. At the end of the day, this is what every veterinary practice is striving for - contented clients."
The first course commences on the 19th of February 2014 with a full programme planned for the future. More information is available at www.receptionistwebinars.com, or call CPD Solutions on 0151 328 0444.
CPD Solutions has launched a webinar club just for veterinary nurses, available to view at www.veterinarywebinars.com.
Susie Coughlan, Managing Director at CPD Solutions said: "We know that for nurses, CPD can be a big challenge. Time and cost are a real consideration and many nurses are not able to travel to distant venues to study the topics of their choice due to family or work commitments. In winter, travelling alone in cold and dark conditions becomes even less attractive. This webinar club offers a way for nurses to access relevant high quality CPD, safely, easily and cost effectively, to fit with their busy lifestyles."
The nurses club provides a monthly live webinar, in the afternoons or evenings. All webinars are also available for club members to view after the live event at their convenience. Susie said: "We decided to limit the available webinars to one a month during the annual membership period because with the best will in the world, many nurses have only a limited time and money available to spend on CPD and there is very little point in paying for a multitude of webinars that they will never have the time to attend. Part of the appeal of webinars is their low cost and value for money, although we know many nurses put flexibility as to when and where they view as the most exciting attribute of webinar clubs. It's another small but important step towards helping nurses maintain and build upon their professional skills."
CPD Solutions is offering a special launch price of £247 + VAT for veterinary nurses who join before 10th October, which represents a saving of £80 on full price membership. In addition, each membership comes with two log-ins, meaning that two nurses can benefit from the nurse webinar club for the price of one. The launch offer also includes a free CD/DVD which CPD Solutions says is packed with content relevant to the club topic. All members will also have access to four webinars from the recent archive.
For more details or to join a webinar club visit http://www.veterinarywebinars.com/ or call 0151 328 0444.
Nurses now have their own dedicated online CPD service. Keysteps Online for Veterinary Nurses was launched by CPD Solutions on the 7th July.
Vets have had access to their version of the programme, for the past four years, which enables them to complete their CPD hours at a time and place of their choosing.
The new site has been developed in response to demand for high quality, easily accessible CPD that is specifically designed for veterinary nurses working with small animals.
‘Nurses have been looking at the vets' version of Keysteps Online and asking us for their own programme' said Susie Coughlan, Managing Director of CPD Solutions. ‘They want the complete flexibility that the site offers, together with tuition on essential nursing topics in video form. Now we've made it available for all veterinary nurses, and Keysteps Online will provide sufficient material for nurses to complete their required 15 hours of CPD each year.'
Keysteps Online provides video programmes by expert speakers in a range of essential subject areas, and combines these with self assessment quizzes to test the viewer's understanding. Additional downloadable and online resources provide support for each topic. New programmes are added on a regular basis, and build into a library of valuable resources that can be accessed at any time by subscribers.
Other features of the new service for nurses include their personal secure CPD diary that automatically logs CPD completed and the option to learn in small or large chunks of time from any convenient location.
For a free 14 day trial nurses can visit http://www.keysteps.net/
CPD Solutions has announced the winners of the competition held on vetnurse.co.uk to find the best nursing stories.
The overall winner was Alison Devonshire from the Orwell Veterinary Group, who wins a free place on CPD Solutions' Nursing Exotic Animals course. The runners up were Carrie Apps from South Beech Veterinary Surgery, and Donna Lewis from Pet Care Veterinary Surgery. Both win a luxury champagne and chocolate gift box.
The stories were:
Winner: Alison Devonshire. "Superpug, Superpug!" It was only a few weeks ago that during a particularly hectic morning surgery me and my colleagues were in the prep room, gasping for a cuppa, after a morning of dentals, dematts and dog castrates, that a flustered receptionist called through to say that a client had phoned in on her way to the practice, with her dog who had just fallen from a second floor window.
Cups of tea were put on hold and the crash box was positioned ready, with trainee nurses squabbling over who would get to use the case for a fist aid procedure in their portfolio.
The duty vet and I waited at the reception to help the client in. She arrived soon after and appeared to be hysterical with concern over the bundle in her arms (who was proudly wagging his curled tail and trying to get down to check out the waiting room!) It was only at this point did myself and the vet notice, that the Dog, a large fawn pug, was wearing a lycra "Superman" suit! After gleaning some history from the client (yes, he had fallen from a second floor window and she found him lying on the lawn, motionless) we took the dog through to the prep room for a full clinical examination leaving the client with a sympathetic receptionist and a box of tissues.
Once in the prep room, realising that the poor pug was certainly in no imminent danger, did we allow ourselves a fit of giggles! Altogether now: "Superpug, superpug, does whatever a superpug does. Can he fly through the air? No he can't, he's a pug!"
I removed the offending costume and after a full clinical exam, superpug was evidently fit as a flea, infact he appeared to be quite excited by the whole debacle. We opted to keep him in for observation for a few hours to be safe and let him and his owner calm down.
Of course superpug was sent home and seen the next morning for a recheck, again he was absolutely fine. Again he was wearing his superpug outfit!
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Runner Up: Donna Lewis My story takes us back to winter almost two years ago now. It was a busy morning surgery, the same as most and I was duty nurse. Our receptionist came through to the cattery carrying a cat basket and plonked it on the table in front of me and said the Cats Protection League would like a normal cremation!!
I picked up the basket and carried it through to another room, opened the basked and had a look at what appeared to be a dead black and white cat. I removed it from the basket and my goodness it was frozen, absolutely never in all my years (almost 25 of them) have I seen a frozen body (well not one that hasn't been in the cold storage). The poor thing I thought, as I looked a little closer, I saw the slightest chest movement!! I couldn't feel a heart beat he really did appear to be frozen solid, then I thought I saw another very slight movement. I called for backup, this frozen cat that laid before me wasn't dead......well not yet anyway.
I then proceeded to defrost him. I wasn't really 100% sure if I should do it fast or slowly, so I warmed heat pads and got reflector beds and with the help of a hairdryer that I use to circulate warm air around the kennel, this cat started to defrost. By 5pm that very same day he was sitting up and eating.
This is one of the most amazing things I have ever seen. This cat stayed with us for a while and was taken home to live with my boss and his family. His name is very suitably "Frosty".
Runner Up: Carrie Apps I always knew there would be exotic patients at South Beech. I often sat in the waiting room with my own animals and figured that one out. Parrots and lizards were quite normal and I was expecting a few on my first day. I wasn't expecting Elvis.
Elvis was fairly small, about the size of a small dog, he was skinny and had gone bald. His owner had bought him in at the weekend, as Elvis was diabetic and had collapsed. Over the weekend Elvis was stabilised and was much stronger and, although he was still very weak from muscle wastage, he was still strong enough to need two nurses to pin him down, with another to hold an arm and a vet to take a blood sample, to measure his glucose.
Halfway through my first day the head nurse Rachel, asked me ‘have you seen Elvis yet?' I had no idea who she was talking about. ‘Elvis?' I replied. ‘He's in Consulting Room 1'. Rachel and Linda, another nurse, started telling the horror stories; ‘Elvis was nearly dead at the weekend but has perked up a lot now, he's very strong, it takes two of us to hold him, he bit his owners finger off and he had to have a blood test they have horrible diseases'. ‘Yeah' finished Rachel, ‘you can help us soon, we need to take blood for a glucose test. You can hold the arm.' After this, I was thinking, me? I have been here for 4 hours, I've never even seen blood being taken and you want me to help you get a raving Elvis out of his cage and hold an arm while you take blood. Well I suppose they wanted to see what I was made of, and I wanted to help them.
The two nurses prepared me well, explaining exactly what would happen. I was nervous when Linda and Rachel took him out. We were all done up to the eye balls in PPE (I was thinking, people keep these as pets?!? Rachel and Linda held Elvis down, wrapped in a towel, the vet pulled me out an arm and showed me where to raise the vein. He took the blood and I applied pressure to the injection site, to prevent haemorrhage. Safely back in his cage Elvis was being all sweet again, taking food from us and chatting.
It was definitely a first day to remember and 2 years on Elvis is doing well and still visits us, although he is much stronger now (we can't remove him from his carrier, it would probably take 4 nurses) and he is much hairier (we occasionally shave his arm through the cage so the owners can administer the insulin). But 2 years on I am still enjoying my job as a student veterinary nurse. Even though I learn something new every day, I will never ever forget my first day meeting Elvis, the Capuchin monkey.