The company's teleradiology and education services are not affected, and will continue as normal.
VET.CT's CEO, Victoria Johnson said: “We are deeply sorry to have to close our teleconsulting specialist case advice service.
"Despite many loyal clients loving it and using the service to the full, wider adoption of teleconsulting has been variable globally since its launch in 2018.
"We have continued to consult, invest in, iterate and adapt the service over the past 7 years to unlock the demand.
"However, despite our efforts, we now have to take the painful and difficult decision to close our client-facing service.
"There are a multiplicity of factors that contribute to the issue and sadly, the ongoing economic pressures mean that the teleconsulting service is no longer sustainable.
"We want to reassure our clients that our quality-focused radiology reporting and education services are unaffected by these changes and continue to grow.
https://resources.vet-ct.com/statement-about-teleconsulting-service
Generally, veterinary practices may remain open, but there are national variations in what services should be offered and how, including the conditions under which remote prescribing can be used to help support a case.
Wales currently has the tightest ‘firebreak’ restrictions, meaning practices can only provide essential and urgent work until midnight on 8 November 2020, thereafter, returning to usual operations in line with Wales’ standard measures around workplace safety.
England and Northern Ireland are under national restrictions (4 Nov – 2 Dec, and 16 Oct – 12 Nov, respectively), meaning practices can provide treatment essential for maintaining animal health and welfare, along with non-urgent work providing that social distancing measures and safe working can be maintained.
Veterinary surgeons practising in these three countries may also choose to support a case remotely at an earlier stage, for example, through the remote prescribing of POM-Vs without first having conducted a physical examination.
Scotland remains the only country under regional tiered restrictions, meaning practices can continue to provide treatment whilst maintaining social distancing; however, before remote prescribing is offered, veterinary surgeons should first consider whether the animal can be brought under their care.
The full guidance and corresponding flowcharts should be consulted together and are available at www.rcvs.org.uk/covidfaq2and www.rcvs.org.uk/covidfaq4.
The streams for veterinary nurses will include six lectures on topics ranging from neurology to dentistry, along with guest speaker Hannah Donovan from Donovan Veterinary Behaviour to discuss behaviour in practice.
There will also be a speaker from Davies’ charity of the year: Vetlife.
Davies' hospital director Ben Orton said: “This is a high-level CPD and networking event aimed at our colleagues in the veterinary industry with a raft of advice and insight from some of the leading specialists here at Davies.
“Some of the topics covered include internal medicine, with EBVS European specialist in small animal internal medicine Katherine Clarke giving her expert opinion on chronic enteropathies with a focus on antibiotic prescribing.
“Head of anaesthesia Frances Downing will focus on anaesthesia and feline cardiomyopathies while head of physiotherapy Diane Messum will discuss a holistic approach to the osteoarthritis patient, so there will be plenty of stimulating and challenging content.”
The day-long event begins at 8.30am with arrival drinks and pastries before the morning session, which runs from 9am to 1.20pm.'
After an hour’s break for lunch and networking, the afternoon session will run from 2.20pm to 5pm.
That will be followed by a complimentary hog roast.
www.vetspecialists.co.uk/davies-congress-2024
There are four categories of award:
Veterinary practices who feel they have excellence to showcase are invited to submit their nominations via: https://spvs.org.uk/business-excellence-awards, highlighting why they deserve to receive the award against each of the selection criteria.
The deadline for nominations is 5pm on 31st October 2023.
The SPVS Board then will review submissions and shortlist the top 5 nominations in each category.
Shortlisted practices will be contacted by 5pm on the 15th November 2023, and invited to submit a more detailed statement of 750 words or a 90-second video, giving them another opportunity to showcase their accomplishments.
A panel of SPVS members will evaluate the final submissions and vote for a winner in each category.
Category winners will be announced before the end of the year, and will win full day + evening tickets to SPVS Congress 2024 on Thursday 25th January 2024 for three team members, plus overnight accommodation at the Hilton Birmingham Metropole.
The overall winner will be announced at the SPVS Congress 2024 opening ceremony (25th – 27th January 2024).
This takes total investment to £21 million, following a £6 million Seed round in August 2023.
Hello Vet was founded in 2022 by healthcare entrepreneurs, James Lighton and Alessandro Guazzi, and veterinary surgeon Oli Viner.
They opened their first site in London Fields in July 2024.
VetSurgeon.org spoke to Oli, who explained some of the things Hello Vet is doing to offer greater transparency and tangible value whilst remaining affordable:
Oli said: "We're using technology to reduce the amount of time we spend on admin and mundane stuff, so we can concentrate more on those things which deliver better value for our clients.
"For example, our clinicians make clinical notes as normal, but they are translated by AI into treatments plans which, after a once-over by our nursing team, we give to clients both as an aide-memoire and as a tangible presentation of the advice they've bought from us.
"When we used to do this manually, it would take 10 minutes. With AI, that's down to 90 seconds.
"We also use WhatsApp to foster a better connection between clinicians and clients, and to triage cases.
"We don't charge for interactions on WhatsApp, so it saves clients time and money whilst allowing us to focus our efforts where they are most needed and offer greater value.
Hello Vet reckons its WhatApp triage service has saved clients more than £75K in fees alone in the last year.
Another novel side to the practice is that it allows clients into its procedure rooms to hold their pets’ paws as anaesthesia is administered and to be present when their pets wake up.
Oli said: "This reduces stress for both pets and people and there are studies1 which have shown it improves outcomes and speeds recovery.
"As importantly, it shows tangible value to the client when they can see all the equipment we've invested in.
"Allowing clients to be there at the start of a procedure strengthens relationships with the team and builds trust."
Hello Vet now plans to launch clinics across the UK and hire a team of 200 vets and vet nurses over the next two years.
James Lighton, co-founder and CEO, said: “We know that most veterinary professionals come into this industry because they love working with animals.
"But too many good people are leaving this vocation.
"We want to become Britain’s best place to work, to ensure working in a vet clinic feels like the dream job it should be.
https://www.hellovet.co.uk
Reference
The company is also working with the UK charity to call for the creation of international standards in the training and deployment of sniffer dogs.
Earlier this week, Medical Detection Dogs announced the findings of its research on scenting COVID-19, confirming that dogs can play a major role in public safety through their ability to detect the virus’ odour.
Researchers will now move to trial the dogs at sites such as ports of entry and public spaces, where dogs can screen individuals rather than samples and contribute to the fight against the virus by detecting COVID-19 carriers.
Sniffer dog schemes are currently being piloted in countries including Finland, Russia, Italy and France, but there is currently no centralised best practice process for such programmes.
Medical Detection Dogs and Purina are calling for:
Medical Detection Dogs founder and CEO Dr Claire Guest said: “Sniffer dogs have the potential to make an important contribution to the fight against COVID-19 and future pandemics. Researchers around the world are urgently working to meet that need, but it is vital that we collaborate, share the knowledge we have gained on the incredible abilities of our dogs and formalise best practice in training and deployment.
"Along with Purina we want to call for international collaboration between organisations around the world on the implementation of disease detection and research. Our vision is to guarantee that dogs are well-treated and consistent in their performance, and support the reliable, safe creation of similar schemes in developing countries, where dogs could play a huge role in halting the spread of this disease and future pandemics.”
Jeff Hamilton, CEO at Nestlé Purina PetCare EMENA, said: “Purina and Medical Detection Dogs share a belief in the positive role and impact of dogs in society. These dogs could provide fast, effective and non-invasive diagnosis and help to create safer spaces for us all, but we should ensure that each of them is trained safely, humanely and able to effectively perform their important role in detecting COVID-19."
Francisco says he decided to launch the podcast after watching how the bond between society and veterinary professionals has been eroded in recent years, with vets increasingly being portrayed as money-grabbers and uncaring in the press.
The aim of the podcast is to show the human behind the surgical mask; that veterinary professionals have the same feelings, motivations, worries and passions as anyone else.
Francisco said: "For those who aren’t part of the veterinary community, I hope to open a window into who we are, so they can better understand what drives our behaviours, decisions and compassion. And for those who are, I hope to make them feel that they’re not alone."
More Than Just a Vet is open for everyone to listen to directly from the website morethanjustavet.net, where you can subscribe to be alerted when there's a new release. The podcast is also available on all major podcast providers.
The award categories are:
Nominations are welcome from both BSAVA members and non-members.
Nominations close on 30th October 2024 and the winners will be announced on 16th January 2025.
The BSAVA awards ceremony will take place at the reinvented Congress and Expo 2025, taking place at Manchester Central in March.
https://www.bsava.com/awards.
This, says the company, highlights the need for increased awareness of MCTs, which, accounting for up to 21% of skin cancer cases2 in dogs, are the most common form of canine cutaneous neoplasia.
The incidence of MCTs is highest in dogs aged 6 to 10 years old3,4 with predisposition in some of the UK’s most popular breeds such as Labradors, French Bulldogs, Staffordshire Bull Terriers and Golden Retrievers.
Virbac says that until the launch of Stelfonta, surgical removal of tumours was the standard of care, but surgery can pose challenges for the veterinary surgeon, such as the accessibility of the tumour in order to obtain sufficient margins and anaesthetic risks, particularly in senior and brachycephalic pets.
Apparently, however, 77% of delegates at London Vet Show said they were either likely or very likely to use Stelfonta on their next mast cell tumour case.
To help veterinary professionals and pet owners identify skin masses, Virbac has created a range of resources available at: vet-uk.virbac.com/stelfonta/education.
References
Data for 2023 from UK Pet Food research found that around 5% of UK households own a reptile, up from 3.4% in 2022.
The new leaflets have been created using information from the BSAVA Manual of Reptiles and reviewed by Simon Girling, reptile specialist at The Royal Zoological Society of Scotland.
They cover things like housing, feeding, handling, medication and spotting health concerns, and are now available for veterinary nurses to download and print out for clients thinking about getting a reptile.
There are currently leaflets for the following species:
BSAVA members can download the leaflets free from the BSAVA library.
Subscription access for 12 months to BSAVA’s collection of over 170 client information leaflets is available to non-members for £40+VAT here.vet
The 'Tea-Time Training' webinar will be led by Animalcare’s Senior Veterinary Manager, Felicity Caddick.
Tea-Time Training was launched by Animalcare in April to support veterinary surgeons and nurses keep up their CPD. The webinars are short, free, refresher-style training sessions, designed to be enjoyed over a cup of tea.
Animalcare Product Manager James Beaumont said: “A missing microchipped pet is much more likely to be reunited with its owner than an animal which has not been microchipped. National Microchipping Month is a great opportunity for practices to remind clients of the benefits of microchipping and, in doing so, to strengthen their relationships with clients – relationships which are even more important given the difficult times we’re living through.”
To register for ‘4 Essentials for Successful Microchipping’, visit https://mailchi.mp/animalcare/tea-time-training.
Each event is designed to help attendees with:
Each attendee will be given a complimentary annual Veterinary Osteoarthritis Alliance (VOA) membership.
Kai Crawshaw, Animalcare Brand Manager said: "We had excellent feedback from our first workshops, so we’re pleased to be able to reach veterinary practices in more locations around the UK.
"We also have plans to run more across the rest of the year.
"We hope that these events will lead to veterinary staff becoming more confident in dealing with OA in dogs and helping owners understand the options open to them."
All events start at 7:30pm (arrival from 7pm) and will finish approximately at 9:30pm.
Hot food and drinks will be provided.
https://www.animalcare.co.uk/oa-workshops
Movoflex contains eggshell membrane, hyaluronic acid, Astaxanthin, Boswellia serrata and krill meal, formulated to support joint health and help increase quality of life.
Virbac says that eggshell membrane, which has been shown to have an effect on mobility in dogs and humans1, contains a number of naturally occurring elements involved in joint structure and function, including collagen, glucosamine and chondroitin sulphate.
The company claims that one palatable Movoflex Soft Chew per day can lead to a perceived increase in mobility in 7 days 2, regardless of the activity levels or age of the dog.
This, the company says, compared to other supplements which can require multiple daily tablets to be given for up to six weeks before you start to see an effect.
Dan Johnson, Product Manager at Virbac said: ‘Movoflex Soft Chews offer pet owners an easy to give and reliable joint supplement, and as with all of Virbac’s joint health and mobility solutions, they are of the highest quality and developed based on science.’
Movoflex Soft Chews are available in Small (<15kg), Medium (15kg- 35kg) and Large Dog (35kg) packs, each containing 30 chews and are available to order from your usual veterinary wholesaler.
1CPD was launched in 2020 with the aim of providing an easy-to-use platform for veterinary nurses to use to plan, record and reflect on their continuing professional development (CPD).
The workshops, which are taking place on Wednesday 9th December 2020, are designed to help those who are not yet familiar with the platform, or have some limited experience of it but would like some additional guidance.
The first workshop takes place at midday and is for those members of the profession who haven’t yet used the platform. The session will give an overview of how 1CPD works and the benefits of using it for planning, recording and reflecting on CPD. No prior knowledge is assumed, and complete beginners are especially welcome. There'll be an opportunity to ask questions.
The second workshop takes place at 7pm and is for those who have some experience of using 1CPD but may have further questions, for example, about how to use some of its features such as the planning module and how to best make use of the reflective notes and comments feature.
Both of the workshops will last for approximately an hour each.
Susan Paterson, Chair of the RCVS Education Committee, said: “We’ve seen fantastic take up of the 1CPD platform in less than a year – with around 65% of UK-practising veterinary surgeons and an amazing 80% of veterinary nurses using it to plan, record and reflect on their professional development. The feedback that we receive has been overwhelmingly positive, with the even the more technically-challenged amongst us finding 1CPD intuitive.
"Although the numbers are very encouraging, there is a cohort of people who have not yet actively engaged with the platform and maybe are unsure about using it or are put off by the thought of having to learn how to use a brand new online system. The aim of these workshops is to guide and reassure those who are hesitant that the 1CPD system is very simple and easy-to-use with lots of useful features. In the long run, it will save you a lot of time and effort when it comes to recording your CPD because it’s there on your phone or tablet, ready to update as-and-when you need to."
Richard Burley, Chief Technology Officer for the RCVS, added: “We are very glad that the 1CPD platform developed by our team here has been so well received. We are continuing to improve and update the platform based on user feedback to improve its design and usability and would welcome any further constructive comments that members of the professions have about it. We do hope you those who are both unfamiliar with the system, and those who have used it but need further advice, can join us for these sessions to find out both how to use 1CPD and how to get the best out of it.”
To sign up to one of the workshops, visit: www.rcvs.org.uk/news-and-views/events/1cpd-online-workshop.
For those who aren’t able to make it on the day, recorded versions of all of the workshops will be made available to watch again after the event.
To download 1CPD as an app for use on iOS (Apple) or Android devices, or to access the web version, visit: www.rcvs.org.uk/1CPD
Remember, you can record time spend helping each other on VetNurse.co.uk towards your annual CPD requirement. See: https://www.youtube.com/watch?v=bNia_du3PYw
In addition to its Helpline service, Vetlife continued to provide mental health care through its Health Support service.
In 2023, the service facilitated 198 referrals, connecting individuals with mental health care resources.
The charity also provided over £100,000 of financial support to members of the profession who were facing financial hardship.
Trustee Danny Chambers MRCVS said: "Within the veterinary community, there is a profound sense that Vetlife belongs to all of us.
"With over 4000 of our friends and colleagues reaching out for support within just 12 months, we urgently need your assistance to ensure this invaluable service continues.
"By becoming a 'Friend of Vetlife' with a monthly contribution from just £2.10—less than the cost of a cup of coffee—you provide us with a steady, predictable income, enabling us to plan and deliver long-term, consistent support to our veterinary community."
https://www.vetlife.org.uk/become-a-vetlife-member
Vetlife's campaign included talks at various veterinary events, an awareness video, a series of lived experience blogs, and a downloadable resource for individuals and workplaces, all made possible by grant funding from the Zoetis Foundation.
Kirstie Pickles, Vetlife Trustee and project lead for the neurodiversity campaign said: “To be shortlisted was an honour, but to win this award is just incredible and is a testament to the dedication and passion that the team put into the campaign.
"It has been a pleasure and a privilege to lead this project and share this much needed information with the veterinary community.
"It is our hope that this campaign and its resources will enable and initiate discussions within teams to ensure that all within our wonderful veterinary professions can thrive."
https://www.vetlife.org.uk
Reasonable adjustments can include changing working arrangements and providing equipment, services and support.
The campaign will address common myths and misconceptions surrounding reasonable adjustments and highlight the legal obligations of leaders and managers around implementation.
The campaign, which will run until the end of July, is being launched after an RCVS/British Veterinary Chronic Illness Support (BCVIS) survey concluded there is a need to increase awareness about reasonable adjustments, promote wider discussion and equip organisations with the information they need to implement them.
The research also indicated that improved knowledge of legislation is needed, with communication also being raised as an important issue, so that individuals feel empowered to ask for the support they need.
MMI Lead, Rapinder Newton, said: “Our ‘Let’s talk adjustments’ campaign will support people to have these important conversations by sharing information, educational resources and guidance on good practice.
"It will also provide examples of different types of adjustments, including examples that are specific to the veterinary context.
“We know that physical and mental health are deeply interconnected.
"Reasonable adjustments can support both physical and mental health but also helps to safeguard mental health through allowing individuals with disabilities to thrive.
“We will be keeping people updated on the campaign, which has its own dedicated section on the RCVS website, via the RCVS social media channels, as well as providing information in RCVS newsletters, so do keep an eye out for this over the coming months.”
https://www.rcvs.org.uk/lifelong-learning/leadership-diversity-and-inclusion/reasonable-adjustments-campaign/
Photo courtesy: https://depositphotos.com
For its research, the company surveyed 700 veterinary veterinary professionals.
The subsequent report, "Digital Adoption in Veterinary Medicine", provides up-to-date data on the levels of digital adoption by vets in the UK.
It also explores their attitudes to technology and digital communications tools, and the barriers to adoption. At the Zoom meeting, Scott Goodsir-Smyth, Provet Cloud’s VP of Growth for the UK & US will share and discuss some of the main findings of the report. He will also be answering questions about how practices can go digital, what the pitfalls are, how you can get the most value out of practice management software, and whether you should switch to the cloud. With the RCVS currently in the process of changing the rules regarding telemedicine, and only 23% of veterinary practices currently using telemedicine, this meeting could not be more timely. VetSurgeon.org/VetNurse.co.uk and Provet are now inviting questions from vet nurses about adopting digital technology, including online booking, integrated payments, pet owner apps, telemedicine, referral portals and digital whiteboards. The people who submit the best ten questions will be able to ask them before anyone else on the night and the best of the lot will get a bottle of champagne in time for Christmas.
To download the report, visit: https://www.provet.cloud/provet-cloud-digital-adoption-report To submit your question, email it to editor@vetnurse.co.uk by Wednesday 9th November at 11:00am.
To register to join the Zoom meeting, visit: https://us06web.zoom.us/meeting/register/tZIsdOugpzMoGd0mrFcC_cyz1kNrGcwpMULV
In the webinar, which is sponsored by Horiba, Ian will present an update on new exotic parasite infections and distribution across the UK and Europe, and what this means for pets, livestock and the people that care for them.
“New Exotic Parasites – Worming Their Way In?” is suitable for vets, nurses, students and veterinary care assistants.
https://horiba.link/4h2.
Typically, diagnosis of endocrine disease is based on a thorough history and physical examination, followed by laboratory tests.
However clinical signs vary substantially across animals with endocrine disorders, so this new app uses AI and big data from millions of dogs in the RVC VetCompass database to improve the chances of an accurate diagnosis.
Dr Dan O’Neill, Associate Professor for Companion Animal Epidemiology at the RVC, said: "By applying the latest AI technology, the app is designed to assist primary care veterinary surgeons to better detect and diagnose Cushing’s Syndrome.
"The app provides a guide to the probability of Cushing’s syndrome as an explanation in patients showing both typical and atypical clinical signs for Cushing’s"
The app is free to download on both Apple and Android devices in the UK and EU countries by searching for 'the endocrinology app".
In 2022, Winchester published the results of a study led by Professor Andrew Knight, which claimed the headline: "Vegan diets may be the healthiest to feed pet dogs, say researchers"1,2.
For the study, 2,639 dog owners were invited to report their own opinion of seven indicators of their dog's health.
The researchers also looked at the prevalence of 22 specific health disorders, reported as being based on 'predictions by vet assessments', finding 49% prevalence in traditional meat diets, 43% for raw meat diets and 36% for vegan diets.
However, it was not clear in the report what "predictions by vet assessments" actually means. Whose predictions? The vets'? Or the owners'?
Closer examination of the original study reveals it was "owners' predictions of vet assessments".
Owner-reported opinion, otherwise known as anecdote, is of course notoriously unreliable, and if there is one thing more unreliable than owner-reported opinion, it would surely be owner-reported opinion of their vet's opinion.
Furthermore, the original study was of an observational design, and therefore could only suggest correlation, not causation.
Lastly, the original analysis only looked at the relationship between diet and owner observations/opinion, without considering the impact of other factors assessed by the study, such as the age of the dog and whether the owner was a vegan.
For the new study3, therefore, researchers at the University of Liverpool led by Professor Alex German re-analysed the data used for the original study, in particular correcting the data for confounding variables.
When analysed in this way, significant illness in dogs correlated most strongly with the age of the dog, whether it was on medication, and the frequency of visit to the vet.
Compared to these, the association between owner opinions of health and feeding vegan dog food was minimal.
Co-author of the second study, Richard Barrett-Jolley, Professor of Neuropharmacology, said: “We know how seriously owners take their pet’s health.
"By revisiting and further interrogating these data, we have been able to draw more nuanced insights.“Crucially, we cannot draw a firm conclusion as to what diet type is actually best for dogs; this was never possible given the nature of the original dataset and study design.
"However, we can conclude that variables other than dog diet are more strongly associated with owner opinions about the health of their dog.”
The Big Pain Survey is designed to identifying opportunities to help veterinary professionals improve their patient pain management and take a zero tolerance approach to pain in their patients.
Last year's survey revealed that only 18% of veterinary professionals use pain scoring for chronic pain, 78% of practices don't offer pain clinics, only 23% of vets always prescribe analgesia for acute otitis externa, 70% of vets don't do epidural anaesthesia at their practice, and most veterinary professionals agreed that clients' understanding of pain is low.
The organisers say that last year's survey results also suggest that awareness around educational information such as the WSAVA pain management guidelines needs further promotion, particularly when it comes to the use of local anaesthesia.
For example, 39% of practices don’t use local anaesthesia during bitch spays.
Lack of experience was commonly cited as the reason that local anaesthetic was not used for a variety of procedures that would benefit from it, including dental extractions.
For those vets that do use local anaesthesia more regularly, many said they feel they still need further education about it.
Survey: https://forms.gle/ogQmQsCKupW83u7FA
The course is comprised of five modules, four of which are online and one taught in person. The syllabus includes:
To enter the competition, nurses are invited to write to tracey.jones@vahl-academy.com and explain why you believe you should be considered and what difference it would make to you and the practice you work at.
The closing date for entries is 14th May and the winner will be announced by email 14 days later.
All entries will also receive a 10% discount on any e-learning courses at www.vahl.vet.
CVS says it believes the phone-based resource is a first in the profession.
It contains the ‘kennel side’ veterinary guidelines, notes and charts that clinicians would need to refer to in day-to-day companion animal practice.
It also includes clinical guidelines, anaesthesia, diagnostic imaging, dentistry and toxicology sections, along with an antibiotic guide.
CVS says it hopes the breadth of information in the MiGuide will improve and speed clinical decision-making, making recommendations to clients easier - and ultimately improving patient outcomes.
The hub is the brainchild of Alan Johnson, Regional Clinical Lead at CVS.
He said: “Every day in practice is different.
"You regularly have to do things you have not done for a while.
"So you either have to recall how to do them or spend time looking them up.
"This can be especially difficult when you are looking for very specific information which is buried in a textbook.
“I wanted to consolidate the key clinical information that every colleague needs every day - all in one location.
"I wanted to make information easy to find at a few clicks.
"And I wanted vets and nurses to have this information in their pocket – to refer to if the need arose.
“We hope our new portal is helpful and supportive – and makes daily practice smoother for our vets and nurses.
"And we hope that it improves and speeds up clinical decision-making to provide the best care for our patients.”
The guides have been developed for vet teams to share with their clients and work through together, so that both sides are on the same page about owner values, pet welfare and behaviour, and diagnosis and treatment options.
A member of the veterinary team and the client can then work together to make decisions and provide quality care.
One of the pet owners who helped develop the guides said: “I always get so worked up with vet consultations that I forget half of what they say, or feel like I didn’t tell them enough about my pet’s history.
"If the vet used these guides at my next consult, they would make me feel very at ease indeed!”
Pam Mosedale, Clinical Lead at RCVS Knowledge, said: “These guides offer a simple, actionable way to help deliver contextualised care in practice.
"To get started, run through the questions in the guide with a client, and see how this can help you devise a treatment plan with the information you’ve discovered.
"This helps you gain a fuller understanding of your patient’s care and wellbeing needs and your client’s circumstances and expectations.
"Ultimately, this will assist you in delivering quality care that aligns with the needs and expectations of your clients.”
There are three contextualised care discussion guides:
RCVS Knowledge is encouraging veterinary teams to adapt the guides to meet their individual needs.
https://rcvsknowledge.org/contextualisedcare
COMMENT
Anything which helps clear communication between the owner and vet is surely to be applauded, and if owners are prepared to spend the time completing the pre-consultation guide, it would surely leave less room for error.
However, arguably the greatest cause of friction between owners and vets is cost, and that is something only mentioned fleetingly, in the context of: 'Are there any other factors that may impact on the care of your pet? e.g planned holidays or financial concerns'.
Isn't it time to stop beating around the bush?
Isn't there an opportunity here for greater clarity over the level of spending a client is happy with?
Is there an acceptable form of words here to ascertain whether - regardless of whether they have financial concerns or not - the client is one of those who wants the cheapest solution to the problem, one for whom money is no object, or someone who sits somewhere in the middle?
Wouldn't that be more instructive than almost anything else?