The Canadian company highlights research which showed that the biggest challenge UK veterinary clinics face is the volume of pets (57%), followed by being overbooked (50%) and unable to take on new patients1.
In addition, earlier research has shown that 37%2 of vets are “actively” thinking about quitting, with 80%3 of the UK profession leaving to get a better work-life balance.
Hence the company offers a service through which UK practices can divert non-urgent calls to Vetster, to relieve some of the pressure.
Vetster says the most common cases treated by its veterinary surgeons are dermatology, gastrointestinal, respiratory, urinary tract, ophthalmology and musculoskeletal issues.
By diverting these cases to UK-licensed vets online, Vetster says it aims to relieve the pressure on clinics so that they can better serve pets in need of surgery, immunisations, bloodwork and other clinical treatments.
Mark Bordo, CEO and coFounder of Vetster said: “We are experiencing a global crisis in pet care exacerbated by the pandemic.
“Veterinarians are facing tremendous pressure to provide services to millions of pet owners.
"Vetster’s virtual care platform connects pet owners with licensed UK veterinarians to provide support when their clinic is closed, to answer a non-urgent question, and to improve the health outcomes of their pet and help ensure owners can care for their animals.”
Veterinary surgeons in search of a better work life balance can also join Vetster to create a virtual care practice that provides teletriage and addresses non-urgent issues.
Mark added: “Veterinarians are able to incorporate a new modality of practice to improve their work-life-balance, serve pet owners outside of a clinic environment, and hopefully practice for longer avoiding burnout and stress associated with this much-needed profession.”
Vetster is not available as a white label service at this time, and VetSurgeon.org understands that when it is clear an online consultation requires hands-on care, the owner is referred to the local practice on the platform, which may or may not be their normal practice.
Vets interested in offering consultations through Vetster can visit: https://vetster.com/en-gb/for-vets
Veterinary practices that are interested in having Vetster provide OOH support to clients, can visit: https://vetster.com/en-ca/for-vet-clinics
References
VETNAPP offers a replacement to paper records and allows entry of drugs administered, physiological parameters (for example heart rate, respiratory rate and blood pressure) and complications occurring during an anaesthetic. The final anaesthetic chart can be converted to a PDF and attached to patient records.
Alastair said: "My motivation for creating the app was born of my frustration while working in Australia about how many handwritten anaesthetic records were incomplete and poorly filled in.
"I developed the app in partnership with an IT graduate at the University of Sydney. It is a replacement for paper records, with features such as you cannot move on to the next page until all data fields are complete. It also allows storage of thousands of records, therefore, allows easy retrieval of records, and prevents lost records which is common with paper records.
"I also would like to eventually have a cloud-based storage of data to allow anaesthesia studies such as drugs used, morbidity/mortality studies, to be carried out on a large scale basis, rather than single centre studies."
VETNAPP has been designed to meet the needs of both general practitioner veterinary surgeons and veterinary specialists in anaesthesia and analgesia.
At present, VETNAPP is only available for the iPad, priced at £59.99.
To download VETNAPP, go to: https://itunes.apple.com/gb/app/vetnapp/id980918731?mt=8.
In the past, few employers in the veterinary profession have chosen to advertise salary details, perhaps because they don't want to open a negotiation with their cards on the table, or perhaps they've been fearful of their existing employees finding out what they're prepared to offer a new candidate.
However, all the indications are that job advertisements which include salary details generate more, better qualified responses. Reed carried out a survey of 1000 jobseekers in 2016, 2/3rds of whom said they would be more likely to apply when a salary is displayed on the advert. Another company, Smart Recruit Online, found back in 2013 that job adverts which included a salary generated 30% more responses that those that didn't.
In the VetNurse forums, many veterinary nurses have expressed their frustration at the lack of transparency, and the wasted time and effort when they attend an interview to find that the 'competitive salary' on offer was anything but.
There are also indications that in the future, Google may start to prioritise jobs advertised with salary information in its search results.
To try and strike a balance between some employers' reluctance to display what they might be prepared to pay and the need for greater transparency, advertisers can now display a 'Minimum Offer' on VetNurse Jobs, described to the potential applicant as: "The minimum this employer is prepared to offer someone with the skills and experience needed to fulfil the job requirements. They may or may not be prepared to offer more. They may also be prepared to accept someone with a lower level of qualification or experience for an amount less than displayed."
Alternatively, employers can advertise a 'Pay Range', described to potential applicants as: "The employer expects to pay something within the displayed range, depending on their assessment of the value of the applicant's skills and experience to the practice."
In addition, employers can also display other benefits which are likely to be of more or less value to individual applicants, such as a RCVS fees, association subscriptions, health insurance and CPD allowances.
VetNurse.co.uk Editor Arlo Guthrie said: "This is entirely optional, but I do hope as many employers as possible will make good use of this new feature, because all the research and anecdotal evidence suggests it’s what candidates want to hear, and it should lead to a better response. Not to mention how time-saving it is for two people to come to the table with realistic expectations."
This pilot was originally launched in February 2017 to trial proposed changes to CPD, which would concentrate less on hours logged and more on interactive, reflective learning and measuring the impact that CPD has on the individual’s practice and patient health outcomes.
Some 115 veterinary surgeons and veterinary nurses volunteered, with 60 attending an induction days at the College’s office last year.
The College says the response to its proposals was largely positive, and at its meeting on 2 November 2017 RCVS Council agreed to an extension of the pilot for a further six-to-nine months, in order to increase the breadth of views on the changes and gather further evidence on its impact.
The proposed model for CPD has four key components: planning, doing, recording and reflecting. While an overall majority of the 3,357 people who responded to the College’s 2016 consultation agreed with the proposed changes to the CPD requirement, certain elements received less support than others.
The lowest amount of support was received for the ‘reflection’ component with 35% of respondents disagreeing with it.
Shona McIntyre MRCVS, a teaching fellow in small animal medicine at the University of Surrey and the practitioner representative on the CPD Pilot Working Group, said: "As a general practitioner involved in the initial phase of the CPD pilot I was thrilled that we had so many from the profession engage with the consultation, and later with the pilot.
"By extending the pilot further we are looking to get an even wider range of views on board and fine-tune how we will be asking members of the profession to engage with the reflection element of the proposals. We are looking for a mix of those who support the proposals and those who have a ‘healthy scepticism’ about them and I can only encourage those not yet involved to consider signing up for the extended pilot and make their voice heard."
If you are interested in volunteering, contact Naila Hassanali, RCVS CPD Officer, via cpd@rcvs.org.uk or 020 7202 0701.
Volunteers will be supported by RCVS staff throughout the trial.
Further information, including the CPD Policy Working Party’s response to the consultation, is available on the College website: www.rcvs.org.uk/cpdconsultation/.
Having listened to the recording, it strikes me that the Veterinary Record has misinterpreted Mr Innes, and the danger is that his perfectly valid point will now get drowned in a sea of outrage.
What Mr Innes actually said was: "I think it is time to start creating a more fulfilling, more rewarding career for our nurses, and I think that the Americans are showing us the way. They have vet techs and I think that we can do that; I think that isn't the, necessarily the answer, but one it will create a much more rewarding career for veterinary nurses and also some of the reason that vets leave is because they don't like the mundane stuff, so let's give the mundane stuff to nurses.
Considering the overall context of what he said, it is glaringly obvious Mr Innes champions the idea of giving nurses a more rewarding role. So the idea that he was saying: 'Let's give the shit jobs to nurses' is frankly ludicrous.
It is obvious that what he actually meant was 'Let's give some of the stuff that vets find mundane to nurses.' He just didn't express it as well as he might have done.
Mundanity is subjective. What is mundane for a vet is not necessarily mundane for a veterinary nurse, particularly one who has been relegated to sweeping floors for any length of time.
Mr Innes has come in for quite a lot of flack for some of his comments recently. I'm not sure about the other stuff, but on this, he is clearly not guilty.
You can agree or disagree with his view that nurses could be given greater responsibility and vets could delegate some of the tasks they find mundane.
But it would be a great shame if his point got drowned in a sea of outrage over semantics.
What do you think? Come and discuss the issue in the VetNurse Forums ...
I had hoped that the increasing absurdity of the reasons given for the rise might have tipped everyone off to the fact that the story was a spoof.
The idea that the College would ask veterinary nurses to fund some glitzy, showy, award-winning designer headquarters along the lines of London’s City Hall? C’mon. London City Hall employs 1000 staff, whilst the Royal College employs less than 100. And let's face it, the RCVS has no record of having showy offices. On the contrary, it has managed to operate out of a sardine can now for a great many years. Have you ever been in the lift at Horseferry Road? You need to breathe in.
Or that the College had set aside £6M to recruit and pay 20 veterinary surgeons as short term contracted OVs to help in the event of a no-deal Brexit. Let’s say a flight from Delhi to London costs £500, give or take. Twenty vets. That’s £10,000 to get them here. Let's say they’re here for 6 months. That’s £299,500 per vet. You really think the College is going to ask you to pay more than a quarter of a million pounds to fly in a single vet for 6 months? Or that 20 recruits would solve the predicted OV shortage?
Lastly, the quote, supposedly from an Indian vet, but one with a name that doesn’t really sound like a name (still less an Indian one), but does sound strangely like it may be an anagram of April Fool.
There have been a small number of reports of people being really upset by this story. I guess they must have skim read, or only read the headline.
To them I want to say sorry, I genuinely didn’t mean to upset anyone.
In fact, I thought it might cause some reflection on what good value the RCVS really offers. It maintains the register and thereby your ability to hold the title of RVN, it runs the disciplinary process (an essential component of maintaining public trust), it oversees and sets educational standards, it awards Fellowships, Diplomas and Certificates, it runs the Practice Standards Scheme.
All that, and more for £67 per annum?
Honestly? I think it would be cheap at half the price.
Photo: Truth is that the RCVS has operated out of a sardine can for years.By Rl - Own work, CC BY-SA 3.0, Link
It’s very significant because it’s the first time the College has produced material for practices that highlights the responsibilities of pet owners, as well as those of veterinary surgeons and nurses.
As such, it should be a really useful tool to support the advice given by veterinary surgeons and nurses in practice.
In other words, don’t just stick it on the wall in some hidden part of the waiting room. Display it prominently by the reception desk, and point to it when explaining why owners need to make their own arrangements to bring the animal into the practice in emergency, for example. Or why you can’t prescribe drugs when you haven’t seen the animal for 8 years.
The idea for the poster was first mooted by Jonathan Wray MRCVS in the forum on VetSurgeon.org, after he’d seen a similar thing produced by the French regulator for veterinary practices in France.
VetSurgeon.org decided to produce an English version with input from vets as to what they would like a UK version of the poster to say.
On reflection, however, it was always something which would carry so much more clout if it came from the regulator, so we turned the idea over to the RCVS.
To its great credit, the College ran with the idea and had the poster designed and put through its Standards Committee. The result has now been posted to all practices in the UK, with a pdf version available to download from www.rcvs.org.uk/poster.
The RCVS is now inviting feedback about the poster at communications@rcvs.org.uk.
If you like the poster, I really do urge you drop the College a quick line at that email address and say so. Better still - and I will probably be put on the naughty step for saying this - cc L.Lockett@rcvs.org.uk and i.holloway@rcvs.org.uk. It was they who took the idea forward and made it happen. I think they deserve a round of applause.
Louise had achieved great things in her all-too-short life. Born in February 1974, she qualified as a veterinary nurse in 1999. She gained the DipAVN (Surgical) in 2004 and the DipAVN (Medical) in 2007. She then qualified as a Veterinary Technician Specialist (Emergency and Critical Care) in 2011 and as a Veterinary Technician Specialist (Anesthesia) in 2014.
Along the way, she was widely published, contributing to over 35 publications and lectures worldwide on all aspects of anaesthesia, emergency and critical care, surgery and infection control.
In 2016 Louise received the inaugural Bruce Vivash Jones Veterinary Nurse Award, presented by the BSAVA as the primary recognition for outstanding contributions to the advancement of small animal veterinary nursing. It is the highest award the Association can bestow on a veterinary nurse. That year, she also received the The Veterinary Nursing Golden Jubilee Award for her leadership role in the profession as a clinical director for a veterinary group, her advocacy on behalf on the profession and her research work into antimicrobial resistance.
At the time of her death, Louise was the Clinical Support Manager at Vets Now.
We all live on in the hearts and minds of the people we knew in life and from the moving tributes that have appeared in such large numbers online, it is clear that Louise was one of those rare individuals whose ripples will keep spreading for years to come:
Along with many many others i feel absolutely shell shocked to hear the news that Louise O'Dwyer is no longer with us. I've had the privilege of working with her and only ever in her shadow. The world will not be the same without her. A terrible loss to the profession. If there was anything she would have wanted it would be that the Veterinary Nurses in this world could realise their potential. I am sure that no-one will disappoint her. Good night beautiful lady - you were not a star but a supernova. Georgie Hollis.
I feel greatly honoured to be able to call Louise my head nurse and then my Clinical Director, but most importantly a friend. She was an inspiration to nurses up and down the country. It has been said what Louise didn’t know wasn’t worth knowing. Nick Shackleton RVN.
Louise had a natural ability to inspire and foster talent in others; her passion and dedication to emergency and critical nursing led her to become a leading veterinary nurse, mentor, author and teacher respected throughout the international ECC community. We were privileged to be able to call Louise a colleague as well as a much loved friend and she will be sorely missed, not just by the Vets Now team, but by everyone across the veterinary profession. Amanda Boag MRCVS
I feel honoured to have known her and share the deep sadness, expressed by hundreds of her friends and colleagues at her untimely passing. Sue Paterson MRCVS
Pets’n’Vets has announced that it is burying a veterinary time capsule under its new Roundhouse Veterinary Hospital being built on the southside of Glasgow.
Brainchild of Pets’n’Vets partner Ross Allan, the idea is that the capsule will reveal to future generations how the cutting edge veterinary facility in Glasgow looked in 2015 and help show just how far veterinary science has developed when it is opened in 2115.
Ross said: "The aim of the time capsule is to document the memories, hopes and dreams of our staff at this exciting point in our story, and preserve them as best we can for discovery in 100 years."
The capsule, which was curated with help from The Veterinary History Society and the British Library, contains:
Ross said: "As an orthopaedic surgeon, I’m used to dealing with cutting edge metal plates, screws and pins when fixing fractured legs, but helping develop this capsule was an entirely new challenge for me. It is very rewarding to use great science to preserve these memories as best we can.
"The time capsule has been designed with this in mind: maintaining optimal humidity, zero oxygen and steady temperature. It will be welded shut before being flushed with argon gas, all measures to help preserve the photos, letters and other contents for those that are lucky enough to open it."
In order preserve the contents as best as possible, Ross sought the advice of Glasgow Museums, which advised including archive quality paper and ink to prevent fading of writing and images, as well as the use of corrosion bags to contain the metallic surgical implants.
"I thought it would be fun to include the implants we currently use for cruciate surgery," said Ross. "This is one aspect of veterinary surgery that has especially progressed over the last 30 years and will doubtlessly continue to progress in the years ahead."
David Thomson, Preventative Conservation Officer, Glasgow Museums, added: "Sending things safely into the future is very like preserving the collections we have in the Museum. The Veterinary Time Capsule meets the highest standards for slowing down the normal ageing effects of our environment and we wish it well on its journey through time."
The time capsule has been registered with the International Time Capsule Society (ITCS) at Oglethorpe University, Atlanta, USA.
Ross said: "This will ensure the capsule is followed up and not, like the majority, lost forever," said Ross. "When opened, the contents should offer a snapshot into Scottish 21st Century veterinary medicine and perhaps it can offer a small legacy to the future of veterinary medicine too.
"Veterinary medicine is going through a huge transition at present – the scope of what is available today is poles apart from what was possible even 10 years ago – and we are delighted to help document its development in Glasgow to this point. Just what might be possible when the capsule is opened in 2115 is mind boggling!"
Greater collaboration between disciplines to promote the 'One Health' approach for people and pets could save the NHS 2.5 billion a year, according to Danny Mills, Professor of Veterinary Behavioural Medicine at the University of Lincoln.
Professor Mills, an authority on companion animal behaviour, cognition and welfare, made the claim at Purina’s 'Better with Pets' European Forum in Brussels, where experts in the animal and human relationship gathered recently to discuss the benefits that pets can have to public health.
Professor Mills highlighted how animal assisted activities and therapy (AAT), where animals are used to improve social, emotional and cognitive functioning, supporting recovery and rehabilitation, can play an important role in the cost saving. He also noted how pets have been shown to reduce anxiety in those with autism, while also easing the stress levels of parents and carers.
Attendees at the event heard an example of AAT in practice at the Sant Joan de Déu-Barcelona hospital in Spain where a functional unit has been in operation for the past six years. Here, sick children receive AAT on the advice of a doctor, both in the emergency room and on an inpatient basis. The hospital reports that the dogs help the children to have a better life and cope more effectively with their illnesses. Purina called on the public health community to recognise the advantages of AAT and to play an active part in supporting this vital element of public health care.
The panel – which also included Andrea Meisser, Vice-President of the Institute for Interdisciplinary Research on the Human-Animal Relationship, Ruud Tombrock, Director for the Europe Region of World Animal Protection, and Andrea Gavinelli, Head of Unit at the European Commission’s Health and food safety Directorate General – noted that while the benefits of the bond between people and pets are widely felt, they are sometimes hard to quantify empirically.
Professor Mills noted that it can be challenging for researchers to have papers accepted by journals or funding bodies, making it difficult for policymakers to promote the benefits of pets for public health. The panel agreed that greater partnership between all disciplines – from researchers to veterinarians and policymakers – was crucial to advancing the understanding of the public health benefits of pets and people.
Discussing how policymakers could play a part in promoting the One Health approach, Mr Gavanelli called on the pet care community to work together to provide scientific examples and data highlighting economic and social benefits. He also noted that policymakers in Europe had an important part to play by taking a holistic approach to the issue.
Professor Mills said: "The benefits of responsible pet ownership are clear. I’ve seen pets have dramatic effects on autistic children. Understanding the subtleties and nuances of how people and pets work together is vitally important for the well-being of both, and has the potential to make a massive difference to public health. But it is crucial that the industry is given an opportunity to analyse this further. Ignoring the evidence is a far greater problem than dismissing the research as being at an early stage."
Voter turnout was more or less the same this year as last: 10.9% (or 1,435) of those eligible to vote. The average over the past 10 years is an 8.8% turnout.
The two places available on VN Council will be taken by new members Matthew Rendle and Racheal Marshall who gained 547 votes and 537 votes respectively.
Eleanor Ferguson, RCVS Acting Registrar, said: "I’d like to congratulate all those who were successfully elected, and re-elected, to Council, and thank all those who took part in this year’s elections – whether by standing as a candidate, casting a vote or submitting questions for the candidates to answer."
Liz Cox, Chair of VN Council, added: "Many congratulations to the two brand new members of VN Council – I look forward to working with them over the coming years and seeing what they can bring to help drive the profession forward."
All the successful candidates will take up their positions at RCVS Day – the College’s Annual General Meeting and Awards Day – on Friday 15 July 2016 at the Royal Institute of British Architects.
Each candidate in the elections was invited to produce a short video in which they answered questions put to them by fellow members of the professions and which appeared on the RCVS YouTube channel. The videos provided by the RCVS Council candidates received 1,169 views while those provided by the VN Council candidates received 779 views.
The elections were run on behalf of the College by Electoral Reform Services.
VetNurse.co.uk has today launched 'Claim CPD', a new feature which allows members to claim time spent on the site towards the annual requirement for 35 hours documented Continuing Professional Development.
The system has been designed to make recording CPD-qualifying activity, both reading or viewing content and participating in forum discussions, as quick and easy as possible.
Clicking the 'Claim CPD' button towards the top right of a content page on VetNurse.co.uk reveals a drop down box into which you tap in the time you've spent on the subject, together with optional notes to remind you what you learned and how you plan to put it into practice.
In your VetNurse.co.uk profile, there's a new tab marked 'CPD', visible only to you. Click that to reveal a list of all the time you've accrued, with links back to the content you've recorded towards your CPD. You can also produce a certificate covering the time you've logged in a given period, and upload it to your RCVS PDR.
Claim CPD can be used in various sections of VetNurse.co.uk:
FORUMSNow there's more reason than ever before to join forum discussions, ask questions and help each other, because when you learn something in the process, you can record it towards your CPD allowance.
NEWSYou may not think it's worth recording the short period of time you spent reading a news story on VetNurse.co.uk as CPD. But if the story prompted you to spend time finding out more information, it probably is. For example, say you read about a new POM. You spend a couple of minutes reading about it on VetNurse.co.uk. But then you visit the manufacturer's website to learn more about it and discuss it with the Territory Manager. Now it has become a worthwhile amount of time to record.
CPDClaim CPD can also be used to record and claim time spent at any event listed in our CPD and Events Diary. So now you can RSVP to the event AND claim a certificate afterwards. Of course, most of the providers supply their own certificates, but useful for when they don't and if you should misplace your certificate.
Arlo Guthrie, VetNurse.co.uk Editor said: "Sharing knowledge amongst yourselves in forums has always been a great way to learn, recognised by the RCVS. But now, we've made it really easy to document what you've learned, so as to meet the RCVS requirements.
"We launched 'Claim CPD' for veterinary surgeons at the end of last year and they've already claimed 200 hours of free CPD. I hope VetNurse members will find it equally helpful, and that it'll help stimulate some really valuable forum discussions from which everyone can learn something."
In its statement, the company blamed the situation on the poor performance of 24 practices it bought in the Netherlands, and its new farm and equine divisions.
CVS says that another important factor has been employment costs, in particular the increase in market rates for locum veterinary surgeons and nurses on which it remains heavily reliant.
The company also blames its financial performance on the poor support of pharmaceutical companies, which it says it is continuing to push for transparent and 'appropriate' pricing.
Aside from trying to drive down the costs of drugs, the company says it has introduced 'additional procedures' designed to reduce the cost of employing locums, although it didn't specify what these are.
The group is also reevaluating its pipeline of acquisitions, in particular the multiples it is prepared to pay.
At the time of writing, the CVS share price had dropped over 28% to 465p overnight and 70% since the share price peaked at 1477p in November 2017.
In the game of acquisitions musical chairs, did the music just stop?
Full trading statement.
Furthermore, the research found that among female dogs that had problems giving birth, French bulldog bitches are then 2.4 times more likely to undergo invasive caesarean sections than crossbred dogs.
This compared to brachycephalic bitches in general, which the RVC researchers found are 1.54 times more likely to need a caesarean compared with their longer-nosed pure breed or crossbred counterparts.
As part of the research, academics studied 20,000 bitches that required emergency treatment at 50 Vets Now veterinary clinics between 2012 and 2014.
Their findings, published in two papers in The Veterinary Record, highlight the substantial risks that bitches and their puppies face during the birthing process.
According to the first paper1, 3.7% of female dogs suffer from dystocia. Alongside French bulldogs, other pure breeds such as Boston terriers, chihuahuas and pugs, are also particularly at risk of birthing problems. Compared to crossbred bitches, Boston terriers are 12.9 times more likely to face birthing issues, pugs 11.3 times more likely and chihuahuas 10.4 times more likely.
The second paper2, which is available open access, examines the effects of difficult births more closely. It found that on average, 25% of puppies and 1.7% of the bitches do not survive problem births. Apart from the risk of death, problem births also mean that many bitches have to undergo painful and invasive surgery, with 48.6% of problem births needing caesarean surgery.
Bulldogs (also known as British Bulldogs), border terriers and golden retrievers were the top three breeds at risk of caesarean section once they have difficulty giving birth. Bulldogs are 7.6 times more likely, border terriers are 4.9 times more likely and golden retrievers are 4.1 times more likely to need the procedure compared with crossbreeds.
RVC veterinary epidemiologist and VetCompass researcher Dr Dan O’Neill said: "This new research is another piece of evidence suggesting that mankind may have gone too far in modifying dog breed shapes towards extreme conformation that can interfere with basic biological functions. We all need to fall back in love with dog-shaped dogs and move away from the current fascination with extreme-shaped dogs."
O’Neill, DG., O’Sullivan, AM., Manson, EA., Church, DB., McGreevy, PD., Boag, AK., Brodbelt, DC.(2019) Canine dystocia in 50 UK first-opinion emergency care veterinary practices: clinical management and outcomes Veterinary Record Published Online First:04 February 2019. doi: 10.1136/vr.104944.
505 people took part in the survey in August 2019, of which 85% were receptionists. The remainder were RVNs, VCAs or practice managers with some front desk responsibility.
The survey found that 45% were paid between £8 and £9 per hour, with 9% more falling into this salary bracket than in 2018. 5.32% were paid £8 or less per hour.
The Real Living Wage is a figure calculated from the costs of a basket of household goods and services by the Living Wage Foundation, and voluntarily paid by its 6000-odd member companies in the UK. The Living Wage Foundation argues it is a better measure of what people need to get by on than the Minimum Wage (£7.70 for those aged between 21 and 25) or the National Living Wage (£8.21 for those over 25).
63% of veterinary receptionists said they were unsatisfied with their pay. However, it was not the biggest cause of dissatisfaction uncovered by the survey. 67% were dissatisfied with the recognition of the value of their role, and 69% with the career progression options open to them.
70% of respondents said they would like to do more CPD and that the main benefit would be to clients and patients. However, 43% of receptionists said there is no time allowance set aside for them to complete CPD.
Co-founder of BVRA and Honorary Associate Professor In Veterinary Business, Nottingham University, Brian Faulkner (pictured right) said: "A large part of the client experience is centred around the waiting room and receptionist area and our members work hard to ensure that experience is positive.
"We have an increasing number looking to upskill and the appetite for CPD is clearly there. If we can envisage a scenario where the minimum wage is set at £10.50 an hour, that would mean that around 65% of veterinary receptionists would need a pay increase.
"I don't think any of us believe that veterinary receptionists are currently doing an unskilled job and a key mission of BVRA is to achieve greater recognition of the value they bring to practices, both as colleagues and commercially."
The gilets, which normally cost $170, have three heating zones: one around the neck, one across the back of the shoulders and one which heats the pockets, all powered by a small battery.
VetNurse.co.uk Editor Arlo Guthrie (pictured right) said: "As some members will know, I have a sideline reviewing gadgets and consumer tech on YouTube. Having reviewed the Ororo gilet, I bought a number of them for myself and my family, but thanks to a mix up by Amazon, I ended up with a spare men's XL size gilet (45-48 inch chest, 40-43 inch waist and 46-49 inch hip) .
"I'd like it to go to a good home, and I thought maybe a veterinary nurse or surgeon who now has to attend to clients in a frosty car park might be very glad of it.
"Of course, there are more women than men in the profession, so I'm going to offer one of the women's vests too."
To win one of the gilets, watch the review here: https://www.youtube.com/watch?v=l84lRgEN1s4, then email: support@vetnurse.co.uk with the answer to the following question:
On the medium heat setting, how long does the Ororo heated gilet stay warm?
First two correct answers out of the hat from those received by close of play next Wednesday (13th January) will get the gilets.
Arlo added: "Good luck, and a very happy New Year to you all. Let's hope we all get the vaccine soon.
"Oh, and if you enjoy the review, do subscribe on YouTube!"
The researchers say that urinary incontinence affects around three per cent of bitches in the UK, and whilst the link between urinary incontinence and neutering in bitches has been suspected, this study provides new evidence on the extent of the relationship.
The research was carried out by the RVC’s VetCompass programme, supported by BSAVA Petsavers. Apparently, it was the largest cohort study on incontinence in bitches carried out worldwide to date, using the anonymised veterinary clinical records of 72,971 bitches.
The research indicated that bitches of certain breeds including Irish setters, Dalmatians, Hungarian vizslas, Dobermans and Weimaraners are more prone to early-onset urinary incontinence than other breeds. Special care therefore needs to be taken when deciding whether to neuter these breeds.
The results identified an increased risk of 2.12 times of urinary incontinence in neutered bitches compared with entire bitches. However it also identified an increased risk of 1.82 of urinary incontinence within the first two years of being neutered, in bitches neutered before 6 months of age compared with those neutered from 6 to 12 months.
Other findings included:
The average age at diagnosis of UI was 2.9 years.
The average time from neuter to UI was 1.9 years.
Bitches weighing over 30kg had 2.62 times the risk of UI compared with bitches weighing under 10 kg.
Increasing body weight was also associated with an increased risk of early-onset urinary incontinence.
Camilla Pegram, VetCompass epidemiologist and lead researcher on the study (pictured right), said: "Neutering is something that every owner will need to consider at some stage but there has been limited information on the risks of urinary incontinence following surgery up until now. The decision to neuter a bitch is complicated but the results of this study suggest that early-age neuter should be carefully considered, particularly in high-risk breeds and bitches with larger bodyweights, unless there are major other reasons for performing it."
Reference:
Kate, who has worked in practice for 30 years, said: "Pilates does more than just give you a strong core. By tapping into your mental wellbeing even for a short period, it allows that disconnection from the pressures of the day, and encourages the mind to press that reset button. We draw attention to our breathing, our physical well-being, and our mental health.
"By introducing practice pilates once or twice a week, you will find your staff will feel relaxed, mentally calm and engaged. You will also begin to find that they will suffer less and less with those aches and pains brought on by sitting for long periods, and so will suffer less with, and even eradicate lower back pain."
"By helping you practice pilates together as a team, I aim to nurture friendships, allay any clustering of personalities and provide a stable platform for all to be equal."
Practice Pilates has a network of instructors which are allocated to certain regions around the country, and Kate says the aim is to roll out the service, and cluster visits in each area, to keep costs low.
Sessions typically last 45 minutes to one hour, so they can fit into a lunch break.
The company offers a monthly subscription which provides slightly lower per class rates, or a Pay As You Go option. The service is being launched with reduced rate taster sessions.
For information, telephone Kate on 07780 603534 or email: practicepilates@outlook.com.
The practice makes ecobricks by packing all sorts of plastic waste tightly into plastic bottles which can then be joined together using tyres, silicone, cob or cement and used for a wide range of purposes in gardens, play parks and for making all types of structures with.
The ecobrick initiative was launched by the Global Ecobrick Alliance, which describes itself as an Earth Enterprise focused on solving plastic pollution through the dissemination of the low-tech, educational, open source ecobrick technology. It also operates a website which lists a wide range of organisations throughout the world where newly-made ecobricks can be delivered to.
White Cross Vets operates 19 practices, with four in the local area in Gateacre, West Derby, St Helens and Widnes, and is now exploring how it can roll out the scheme across the group. Other green initiatives White Cross Vets is pioneering include rolling out energy efficient LED lighting across its practices and heavily promoting the Cycle to Work scheme.
Helen Morris, from White Cross Vets, said: "In our industry almost everything comes packed in unrecyclable plastics, from small syringe packets through to large delivery bags and the plastic on the backs of patient labels, which we print hundreds of every day.
"As a result, we decided to look at how we might be able to put it to good use, rather than simply putting it in the bin and came across ecobricks. By taking the time to fill the bottles with plastic, we can significantly reduce the waste we send to landfill, and cut the amount of plastic that ends up littering the planet and ultimately finds its way into the sea. We are now making them every week and the whole team gets involved, which is rewarding for everyone involved."
The wellbeing room is designed to offer staff a comfortable space to relax during breaks, or before or after shifts. It has comfortable seating and a small library of books covering topics such as personal development, mindfulness and stress reduction.
There are also two 'jars of joy' staff can dip into which feature top tips for emotional, mental and physical wellbeing. Employees are also being invited to put forward their own top tips on wellbeing to share with colleagues.
It is hoped that the room will also provide employees with a sanctuary from social media, emails and telephones.
Sounds like a great idea to me, although the library titles look a bit uninspiring for my taste. My ideal wellbeing room would have a few John Grishams on the shelves, limitless music, a Sony playstation, oh, and a minibar.
The survey of 812 veterinary receptionists, which was carried out in the autumn, found that only 50% of veterinary receptionists are paid more than the UK minimum/National Living Wage.
33% said they worked longer than their contracted hours and 37% said they didn’t receive overtime pay.
As a result, 64% of those questioned felt they were not paid fairly for the responsibilities they carry, which include ensuring practice protocols, handling veterinary medicines, promoting ‘sales’ eg of healthcare plans and dealing with often challenging clients.
Discontent with salary levels was exacerbated during the COVID-19 pandemic. 49% of respondents were furloughed and 91% of them received no top-up pay from their practice in addition to the government’s 80% contribution.
The BVRA says it recommends that Registered Veterinary Receptionists (RVRs) are paid at least £10 per hour, irrespective of their age.
A lack of access to CPD was also an issue. 56% of respondents wanted to update and increase their knowledge but the same percentage claimed a lack of time was a barrier. With 80% of practices not allocating time for receptionists to undertake CPD and 44% receiving no budget for it, one respondent from a corporate practice confirmed that they could only undertake CPD in their own time, even that required by the company, such as training on health and safety and compliance.
While participants expressed a high level of satisfaction with their relationships with vets (71% were satisfied or very satisfied) and nurses (74% were satisfied or very satisfied), the same cannot be said for their relationships with practice managers. Fewer than half (46%) were satisfied or very satisfied with their relationship with their practice manager and 51% were satisfied or very satisfied with their relationship with the Clinical Director or Partner.
Only 26% were satisfied with their working relationship with head office (if part of a corporate group). Relationships were further strained during the COVID-19 pandemic with 71% of those furloughed saying communication with their practice boss had been average or poor.
As a final question, participants were asked to express their satisfaction with aspects of their role:
The BVRA and VMG are joining forces to host a free webinar to discuss the issues raised by the survey and potential solutions. Called 'Tackling Receptionist Morale Together', it will take place from 2.00pm-4.00 pm on Wednesday 25 November. For more information, visit: http://www.bvra.co.uk/event/bvra-vmg-tackling-receptionist-morale-together/
Brian Faulkner BSc (Hons), BVM&S, CertGP(SAM), CertGP(BPS), MBA, MSc(Psych), FRCVS, founder of the BRVA (pictured right), said: “BVRA is always working to improve the recognition, respect and job satisfaction of its members. We are delighted to team up with VMG as another way of doing this, alongside developing the status of a Registered Veterinary Receptionist.
Rich Casey is President of the Veterinary Management Group (VMG) said: “This report is sobering reading as it concerns the careers and wellbeing of a group of people who are essential to the success of any veterinary practice. The VMG is particularly interested in this research as a significant proportion of our members are practice managers and likely to be line managers of the reception team.
Leadership is about recognising when things aren’t working and putting them right. We commend the BVRA for highlighting these issues and we ask all veterinary leaders and managers to join our webinar as we discuss what can be done to resolve this crisis now, as well as the longer-term steps that are needed.”
The divestment is expected to be concluded in mid-2020, and Bayer intends to exit its stake in Elanco over time.
Bayer says that combining Elanco and Bayer Animal Health will create the number two animal heath company, with top three positions across a broad range of species and geographies. It also enhances Elanco’s portfolio of leading global brands and bolsters its innovation capabilities and R&D pipeline.
Jeffrey N. Simmons, president and chief executive officer of Elanco, said: "Combining Elanco’s strong relationship with veterinarians and Bayer’s leadership in retail and e-commerce will ultimately benefit all our customers. We look forward to joining our complementary portfolios and capabilities to build a fully focused animal health company, providing a sustained flow of innovation for farmers, veterinarians and pet owners."
The research analysed data from 6,349 rabbits that attended 107 veterinary care clinics across the UK.
The researchers found that the most common causes of death recorded by veterinary surgeons were flystrike (10.9% of pet rabbits), anorexia (4.9%), collapse (4.9%) and gut stasis (4.3%).
The average lifespan of pet rabbits was 4.3 years, although survival up to 14.4 years had been recorded. Male rabbits tend to live longer at 5.2 years on average compared to the 3.7 years females live on average.
The most common medical issues are overgrown nails (16%), overgrown molars (7.6%), dirty bums (4.5%), overgrown incisors (4.3%) and gut stasis (4.2%). Many of these problems are associated with inappropriate housing or feeding. However, the researchers also point out that the fact rabbits evolved as a prey species has not helped owners and vets. Evolution has meant rabbits can disguise external signs of disease so that they are less likely to be targeted by predators but this also makes it harder for owners to spot that their rabbit is ill until it is often too late.
The researchers say that they hope this new study will help owners and vets prioritise what signs of illness need to be monitored.
Male rabbits are more likely than females to have overgrown claws, overgrown molars, overgrown incisors and dental disease.
The average age of pet rabbits presented to vets is 3.2 years in this country.
The average adult bodyweight of rabbits presented to vets is 2.1kg.
Dr Dan O’Neill, VetCompass researcher and Senior Lecturer at the RVC, said: "For years, rabbits were considered as the perfect child’s pet: fluffy, cute, passive and only needing minimal care and handling while being fed muesli-type food in a hutch in the garden where it was generally kept on its own.
"We now know that this level of care is completely unacceptable from a welfare perspective. This new paper can further improve the lives of rabbits by helping owners and vets to recognise the common health problems of rabbits and therefore to prioritise the key management factors that will make our rabbits even healthier. Rabbits don’t exhibit their suffering like other species so it behoves all of us to be prevent and recognise their problems."
Dr Jo Hedley, VetCompass researcher and Lecturer at the RVC, added: "This study definitely highlights some of the most common presentations seen in pet rabbits. Unfortunately, due to the rabbit’s ability to hide disease, signs of a problem are often non-specific and recognised far too late, hence the causes of death recorded are in fact often just end-stage symptoms of underlying disease. Many of the key medical issues are still problems that we should be able to completely prevent by appropriate husbandry, diet and health checks. Better owner education is necessary if we are to improve rabbit health and welfare in future years."
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Danny Chambers MRCVS had a disappointing night after seeing the Liberal Democrat share of the vote in North Cornwall decrease by 5.8%, leaving him trailing 14,752 votes behind the Conservative candidate Scott Mann who scored 30,671.
Meanwhile Ian Fleming MRCVS, who stood as an independent candidate for the Halesowen and Rowley Regis constituency, got 190 votes. The winning Conservative candidate, James Morris, gained 25,607 votes.
Many people will no doubt feel that the overall Conservative majority of 80 seats is a disastrous result; people who simply cannot bear Boris and fear what he'll do with a majority; people who saw a land of milk and honey and free broadband and publicly-owned railways that run on time and an A&E waiting time of less than 30 seconds and guillotines for the rich, only to have their hopes dashed. They must be gutted.
Equally it can be argued that this is the best possible result for the country. A decisive vote. Now, finally, we can all move on from 3 years of interminable debate about whether we're staying or going or having another referendum or cancelling the whole thing and going down the pub instead. Now the government can concentrate on implementing brexit. Perhaps the country can at last unite around that purpose.
Boris may not prove the disaster that some people think. He's not hard right. Quite the reverse. And having won all those safe Labour seats, he'll have to deliver for them. He has a good sense of humour ("Let's get breakfast done."), but that does not make him a fool or a charlatan. On the contrary, wit requires brainpower. And as for the accusations of being a liar, perhaps people will come to understand that flowery use of language does not itself make someone dishonest. Perhaps people will learn to stop interpreting his words so literally.
Time will tell, but there is cause for optimism this morning. Whichever side of the fence you sit, we must all be glad of one thing ... no more arguing about whether or not we're leaving.
The new course is called ‘New staff training course with Post2Pet’, and, as the name suggests, it will look at how to incorporate the home delivery option into a preventative healthcare plan.
Premier Vet Alliance says the course is suitable for any member of the practice team that wants to increase their knowledge about healthcare plans.
The course is 4 modules long with an assessment leading to 1.5 hours of completed CPD. It will launch towards the end of April.
James Tudor, Head of Customer Experience at Premier Vet Alliance, said: "This is a fantastic resource and I am I so proud of the team who’ve developed this and helped practices to train staff efficiently and effectively.
"It’s opening up the future of training and we hope to gain guidance in developing our training provision by working directly with practices, to help keep the training relevant.
"We see real value in CPD accredited courses, especially where they help enable veterinary staff to increase their knowledge on maximising their clients’ compliance. They can also learn how to influence animal health, and drive other aspects of the business through health plans."
"This is just the beginning; we will continue to increase our CPD accreditations and share best practice across Europe and the United States."
For more information contact 0117 370 0300 or email pcp@premiervetalliance.co.uk.