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VetNurse.co.uk publishes a curated feed of veterinary nursing news for registered veterinary nurses (RVNs), students (SVNs) and veterinary nursing assistants, with a primary focus on the UK profession.
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We report across all areas of practice, including companion animal, referral and specialist settings, with a focus on issues affecting veterinary nurses in clinical and professional roles.
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Phacoemulsification uses ultrasonic energy to emulsify and remove the cataract through small incisions on the eye, instead of requiring ophthalmologists to open 180 degrees of the eye.
It also allows for the placement of an artificial intraocular lens for the best possible visual outcome for patients.
This, says Chestergates, significantly reduces recovery time and complication rates compared to traditional methods.
Chestergates has invested over £130,000 in human-grade ophthalmic technology for its phacoemulsification patients, including an Alcon Centurion Vision System with Active Sentry Handpiece, a next-generation operating microscope, portable electroretinography (ReteVet), a Chromatic Pupillary Light Reflex (CPLR) tester and high-frequency ultrasound probes for ocular imaging.
Endika said: “Chestergates is one of the few specialist veterinary hospitals in the region to offer this new technique.
"It allows for safer, more precise removal of cataracts and placement of artificial intraocular lenses - restoring vision with minimal recovery time.
"We hope it will be of great benefit to pets suffering from cataracts across the region.”
Chestergates is offering fixed pricing for its new cataract surgery service using phacoemulsification.
The cost is £4,550 for one eye and £5,550 for both eyes, including all preoperative tests (electroretinography, gonioscopy, ultrasound, blood work), surgery, 24-hour hospitalisation, take-home medications, and 8 weeks of postoperative care.
Ms Hickman was charged with leaving three dogs, two of which had undergone surgery the day before and one of which was in for monitoring, unattended for more than three hours on 8th November 2022, after falling asleep.
She was then charged with falsifying clinical records to suggest she had made the relevant clinical checks and offered them water when in fact, she'd been asleep.
The final charge was that her actions in falsifying the records were dishonest and misleading.
At the start of the hearing, Ms Hickman admitted all of the charges.
As the charges had been admitted, the Committee considered whether they amounted to serious professional misconduct.
In doing so it noted sections of the Code of Professional Conduct for Veterinary Nurses that relate to making animal health and welfare a veterinary nurse’s primary concern, the need to provide veterinary nursing care that is appropriate and adequate, and the need to keep clear, accurate and detailed clinical and client records.
Dr Kathryn Peaty MRCVS, chairing the Committee and speaking on its behalf, said: “The Committee was in no doubt that the respondent’s failure to monitor properly three patients in an overnight ward in a hospital and the subsequent creation of false records to suggest that appropriate monitoring had taken place amounts to disgraceful conduct in a professional respect.”
Having found serious professional misconduct, the Committee then went on to consider the most appropriate sanction, taking into account both aggravating and mitigating factors.
The Committee found that an adverse health condition had influenced the conduct that had led to the disciplinary hearing – including that she had unintentionally fallen asleep while she should have been monitoring the animals – and so considered this a mitigating factor.
Also, by way of mitigation, the Committee considered that Miss Hickman had fully appreciated the implications of her conduct and expressed remorse at the impact it could have on the public’s trust for the veterinary nursing profession.
It also took into account positive testimonials from current and previous employers, her hitherto unblemished career, and the fact that there was no longer any risk of repetition.
However, in terms of aggravating factors, the Committee took into account that it was a case involving dishonesty, and dishonesty which had not been admitted to the RCVS at an early stage.
In addition, it noted that the conduct involved a risk of injury to animals and a breach of trust towards the owners of those animals.
Dr Peaty added: “The Committee was satisfied that a significant period of suspension would properly reflect the gravity of the respondent’s disgraceful conduct, serve to maintain the reputation of the profession and promote and maintain proper standards of conduct.
"The Committee considered that a period of suspension of six months was sufficient to satisfy this public interest.”
Miss Hickman has 28 days from the sanction being announced to appeal the Committee’s decision.
www.rcvs.org.uk/disciplinary
CharcoPet is a ready-to-use oral gel formulated with 50% activated charcoal and marine-derived polysaccharides.
Forte says Charcopet has a high concentration of activated charcoal per ml, which reduces the volume needed and minimises handling stress.
It's supplied in a 2 x 30ml dial-dose syringes, with each syringe suitable for up to 15 kg bodyweight, used at 2 ml/kg bodyweight orally, repeatable every 4–6 hours if clinically required.
Dr Lucy Chadwick MVB ACIM CMktr MRCVS, Global Partnerships Manager & Head of Technical Services at Forte Healthcare said: “CharcoPet represents a major step forward in veterinary care, offering practitioners a fast, precise, and reliable solution when faced with suspected or confirmed cases of toxin or medication ingestion."
https://fortehealthcare.com/product/charcopet/
Topics include:
Merel Taal, MRCVS DVM CHPV, Founder and Director at Dignipets, said: “Veterinary receptionists are often the unsung heroes of practice life.
"They are the first voice clients hear and often the last person they see when saying goodbye to a beloved pet.
"That emotional weight can be immense, which is why we believe in equipping them with training, resources and support to carry out their role with confidence and compassion.”
https://www.dignipets.co.uk/login
A 2001 graduate of University College Dublin School of Veterinary Medicine with an RCVS Certificate in Small Animal Surgery, Rob has worked for many years in general and referral practice and as clinical director of a large hospital in York.
He is also a qualified HR professional and holds an MBA from York Business School.
Since 2016, Rob has worked with VetPartners in management roles, with a focus on graduate programmes management, colleague engagement and career development.
In a career spanning almost 25 years, Dr Williams has also been actively involved with veterinary and academic organisations in various voluntary roles, including as a member of BVA’s Member Benefits Committee for five years; board member for the Society of Practicing Veterinary Surgeons; member of the RCVS VetGDP sub-committee; and member of the University of York Animal Welfare and Ethical Review Body.
He is currently a member of the advisory board at York Business School.
With contributions from 26 leading lights edited by Tanya Stephens, Eddie Clutton, Polly Taylor and Kathy L. Murphy, 'Veterinary Controversies and Ethical Dilemmas - Provocative Reflections on Clinical Practice' is pitched as being designed to 'stimulate undergraduate thought and discussion', and as a reference for practitioners coming to terms with life in a post-truth era.
That, however, is a massive undersell of the importance and value of this book, which should be required reading for everyone in the profession; not just veterinary surgeons, but nurses, regulators and RCVS Councillors, teachers, pharma companies, practice managers (including corporates) and veterinary receptionists, all of whom would benefit from an informed understanding of the most important issues facing the profession today.
There are too many subject areas in the book to list here, but some of the most eye-catching include the questions of:
It would be wrong to say that the veterinary profession is at a turning point. It has already turned. The question is whether it's heading in the right direction. This book provides a timely opportunity for everyone to reflect on that.
More practically, general practitioners should find this book hugely helpful in informing and shaping their own ethical positions on a variety of subjects, and to be able to express them to clients with more confidence, potentially with a real benefit to animal welfare.
The book is available direct from the publisher: https://www.routledge.com/Veterinary-Controversies-and-Ethical-Dilemmas-Provocative-Reflections-/Clutton-Murphy-Stephens-Taylor/p/book/9781032579863
Or from Amazon and all good bookstores: https://amzn.to/3LdCkbX
Photo: A gripping read.
The book covers things like the functions of various nutrients, nutrition for different life stages, proactive nutrition strategies and effective communication techniques for discussing nutrition with pet owners.
Natalia Wagemans, the global head of the Purina Institute, said: “Nutritional science has evolved significantly, and there are many facets to consider in a well-pet diet, not just from the pet’s perspective, such as life stage, activity level and body condition, but also the owner’s perspective – their lifestyle, budget and preferences.
“This resource simplifies the process of making informed recommendations and can be a vital tool for veterinary professionals to both facilitate nutrition conversations with their clients and provide informed responses to questions.”
https://www.purinainstitute.com
The 4D heart model, which can be viewed at: https://static.imascono.com/heartViewer, was designed in conjunction with Alejandro Suarez Bonnet, senior lecturer in comparative pathology at the RVC and consultant pathologist at The Francis Crick Institute.
The model demonstrates the structural changes in the mitral valve and associated heart chambers across stages A to D — from dogs at risk (stage A), through preclinical disease (stages B1 & B2), to symptomatic heart failure (stages C & D).
It has been designed to help pet owners understand the condition’s progression and support clearer communication of monitoring and treatment options.
Callum Watkins, brand manager at Dechra, said: “MMVD often catches dog owners unawares due to the silent early signs and the slow progressive nature of the condition.
“Our new 4D heart model will enable vets to clearly demonstrate the different stages of the disease, including the structural changes in the mitral valve and associated heart chambers, to aid discussions on the monitoring and treatment options.”
https://www.dechra.co.uk/companion-animal/internal-medicine/cardiovascular-disease.
The review will consider whether the UK Veterinary Medicines Regulations 2013, which were were originally derived from EU legislation, protect animal and public health without adding unnecessary regulatory burden.
Anyone is able to share their views and experiences of the regulations, but the VMD is especially interested in hearing from vets, vet nurses, SQPs, marketing authorisation holders, farmers and pet owners.
Responses must be submitted before 23:59 on 26th September 2025
https://consult.defra.gov.uk/vmd-policy-development-and-delivery-office/mmd-act-2021-stakeholder-survey
Once again, there are awards for both individual receptionists and reception teams
The winners will receive trophies and Amazon vouchers.
Emma Coole, Account Manager for the South West of the UK at KRKA UK said: "Reception teams are the glue that holds a busy practice together.
"They’re juggling phone calls, managing appointments, supporting worried pet owners at the front desk - and doing it all with empathy and professionalism.
"I regularly see and hear first-hand how much the wider vet practice depends on their calm, capable presence.
"These awards are a chance to recognise the people who make that happen every single day.”
Practices are encouraged to nominate receptionists or teams who make a real difference – whether through kindness, a cool head under pressure or simply keeping everything running smoothly.
Nominations are now open and will close on Friday 26th September 2025.
Winners and runners-up will be announced on Wednesday 1st October 2025.
To submit a nomination or learn more about the awards, visit https://bit.ly/receptionist-team-hero-awards-2025
The College says the course breaks down the supporting guidance to the Code of Professional Conduct into clear, practical advice that can be easily applied in daily practice.
It covers areas such as advertising, endorsing products and services, and using social media in a way that upholds professional standards, including:
The course begins with a short test to assess your current understanding of the topic, followed by three bite-sized modules and a final reflection section.
The course takes about an hour to complete and counts towards your CPD requirements.
academy.rcvs.org.uk
ParaProtect offers bitesize interactive learning modules, each taking 20 to 30 minutes to complete.
The programme is open to all practice staff, from vets and nurses to client care teams, and aims to advance parasitology expertise and build further confidence in risk-based parasite protection.
Elanco says each module includes expert insights, real-world case studies and practical advice that can be applied immediately in practice.
The first module: ‘Parasite Control in a One Health World’, explores the wider implications of parasite control, including risks to public health from parasites, and consideration for the environment when selecting and using parasiticides.
Later modules will cover topics such as the impact of climate and travel on parasite spread, myth-busting, emerging risks, and how to improve client communication and compliance.
Jacqui Skelly, Head of Veterinary Technical Services, UK & Ireland at Elanco, said: “Parasitology is a field of medicine that most vets are practicing many times a day, yet it’s easy to neglect when it comes to CPD.
“As parasite risks evolve alongside climate and behavioural change, there’s growing demand for CPD that reflects current science and supports evidence-based decision making in practice.
"With ParaProtect, we aim to service that need with a different kind of programme.
"It’s short, practical, relevant and designed to be used straight away in the consulting room.
"It has principles of responsible use of parasiticides built into the core of the learning, and helps teams move beyond routine treatment to deliver advice that protects pets and their families, especially as summer travel increases parasite risks.”
https://my.elanco.com/en_gb/campaign/pet/paraprotect
Photo: www.depositphotos.com
The guide covers the importance of nutrition and nutritional assessment, diet types, feeding for different life stages, feeding for specific situations and feeding for specific diseases.
There are a number of online resources to accompany the guide, including client handouts and videos, available in the BSAVA Library.
Julian Hoad, BSAVA President, said: “The guide has been put together by a panel who are very competent in their field and wish for the reader to become confident and competent as well.
"What really stands out to me is the level of detail included in the guide.
"There is ample explanation of the underlying principles of nutrition, as well as formulae for specific nutritional plans.
"Where there may be confusion, or potential errors in calculating nutritional requirements, there are practical hints and tips for avoiding those pitfalls.”
The BSAVA Guide to Nutrition in Small Animal Practice costs £32.50 for BSAVA members and £50 for everyone else.
www.bsava.com/store
In a survey conducted for the company last year, 31% of pet owners said they would wait 3 days or more before going to a vet if their pet's eye condition hadn’t improved.
The awareness week is designed to make owners more aware of their animals’ eye health, to help understand the signs and when to take action.
The campaign also offers support for veterinary practices to engage with their communities with educational displays and digital outreach.
Dr Emma Hancox, Technical Vet at Dômes Pharma said: “We know that pets often suffer in silence when it comes to eye issues, and it’s often hard for owners to recognise the signs.
“Through this campaign, we aim to equip veterinary professionals with the tools they need to educate pet owners and ultimately help to improve pet eye health across the country.”
Participating clinics can request display materials and shareable content for social media to drive engagement throughout the awareness week.
There is also a prize draw to win an ophthalmoscope for your practice.
https://domespharma.co.uk/national-pet-eye-health-awareness-week
The DC heard how, in December 2022, a labrador called Bella had been stolen from its owner.
That same month, someone who was involved in the theft presented Bella to Dr Kashiv, according to news reports telling him they'd taken the animal because it had been abused.
Dr Kashiv performed surgery to remove her microchip, so she could be re-homed without being traced.
Although there was no suggestion that Dr Khashiv had been involved in the theft, it was alleged that he knew the animal had been stolen.
In January 2024, after pleading guilty, Dr Kashiv was convicted of removing the microchip, contrary to section 5(3) of the Animal Welfare Act 2006, at Stevenage Magistrates’ Court.
He was sentenced to a community order with an unpaid work requirement of 50 hours to be completed within 12 months, and ordered to pay a surcharge to fund victim services of £114 and costs of £85.
Dr Khashiv faced four charges at the RCVS disciplinary hearing, the first being that his conviction rendered him unfit to practise as a veterinary surgeon.
The second charge was that in July 2024, at Stevenage Magistrates’ Court, Dr Kashiv had been made subject to a 5-year Criminal Behaviour Order (CBO) for failing to keep dogs he owned under control and failing to comply with previous orders.
The third charge was that Dr Kashiv’s conduct with regard to the microchip was dishonest, in that he removed it to conceal the labrador’s identity.
The final charge was that Dr Kashiv failed to keep adequate clinical records for the labrador and his conduct was thereby i) misleading and/or ii) dishonest.
From the outset, Dr Kashiv admitted charges one and two and some aspects of charge four.
However, he initially denied that his conduct was at any stage misleading or dishonest and did not accept that his conviction rendered him unfit to practise as a veterinary surgeon or that the admitted charges amount to serious professional misconduct.
In a later submission, Dr Kashiv no longer disputed that his conviction rendered him unfit to practise, or that his behaviour in charges two, three and four amounted to serious professional misconduct.
The Committee considered that in respect of his conviction, Dr Kashiv had breached paragraphs 1.1, 1.3, 6.1, 6.4 and 6.5 of the Code of Professional Conduct for Veterinary Surgeons.
It then took into account mitigating and aggravating factors.
The Committee found no mitigating factors but found the following aggravating factors:
The Committee was satisfied that this conduct fell far below the standard expected of a registered veterinary surgeon and that this rendered him unfit to practise.
In deciding on whether his conduct amounted to serious professional misconduct, the Committee again took into account submissions made both by representatives for the College and for Dr Kashiv, as well as the fact that Dr Kashiv no longer disputed the assertion that his conduct amounted to serious professional misconduct.
The Committee found that Dr Kashiv had breached paragraphs 2.4, 2.5, 6.1, 6.4 and 6.5 of the Code in relation to charges two, three and four.
The Committee again did not find any mitigating factors but found the following aggravating factors:
With regards to charges three and four, Dr Kashiv performed a prohibited procedure on a labrador which was unjustified and resulted in a criminal conviction.
The Committee found that in carrying out the procedure he had acted dishonestly – he had removed the chip in order to conceal the identity of a pet that he knew had been taken from its home.
The dishonesty with regards to not completing any formal clinical records also related directly to his practice as a veterinary surgeon, as part of a cover-up so that nobody would know what had happened to the labrador at the practice.
The Committee was satisfied that Dr Kashiv’s conduct in relation to the labrador amounted to serious professional misconduct.
On deciding on a sanction, the Committee took into account all evidence and documents provided as well as testimonials together with submissions made on behalf of Dr Kashiv and matters of personal mitigation.
In terms of aggravating factors, it found all those already listed in findings for fitness to practise and serious professional misconduct, as well as previous convictions and adverse findings of the College and the fact that Dr Kashiv showed limited insight into his actions.
In terms of mitigating factors, it considered:
Paul Morris, chairing the Committee and speaking on its behalf, said: “The Committee was of the view that the nature and seriousness of Dr Kashiv’s behaviour, which led to the conviction, was fundamentally incompatible with being registered as a veterinary surgeon.”
He added: “In light of these conclusions, the Committee decided that the only appropriate and proportionate sanction in this case was removal from the Register.
"This would not be the case if the Committee were considering the CBO matter alone, when a lesser sanction would have been appropriate.
"However, his actions with regard to the labrador, his limited insight and the fear that he could repeat such behaviour meant that removal was necessary in this case.
“In reaching this decision the Committee recognised the negative impact this would have on Dr Kashiv.
"The Committee had considered with great care all the mitigating factors and the positive statements made about him in the testimonials provided.
"However, the need to protect animal welfare, the reputation of the profession and thus the wider public interest, outweighed Dr Kashiv’s interests and the Committee concluded that removal was the only appropriate and proportionate sanction in this case.”
https://www.dailymail.co.uk/news/article-15069309/Vegan-vet-Animal-Rebellion-activist-steal-pet-dog.html
Published in Frontiers in Veterinary Science, the model is a "hybrid causal Bayesian network" designed to enhance existing tools by analysing complex relationships between risk factors1.
It combines data from electronic health records, owner questionnaires, previous studies and veterinarian expertise.
Waltham says the model confirms the importance of risk factors including breed and size, age, head shape and quality of home dental care, and quantifies the probability of a dog having periodontal disease based on the presence of these factors.
Dr Stephen Makin, Vice President Waltham Petcare Science Institute, said: "This breakthrough is more than just a scientific achievement; it's a potential game-changer for canine oral health.
"Supported by AI, we are moving from detection to prediction, empowering veterinarians and owners with the ability to provide proactive and personalised oral care.
"This could fundamentally change the health and wellbeing of our canine companions."
The new model is now being used within the Linnaeus group to flag risk for newly-registered clients.
It has also been deployed on a risk checker at: https://www.uk.pedigree.com/gum-disease-risk-checker.
In both cases, Linnaeus says the objective is to get information to pet owners earlier, particularly for breeds where risk is substantially higher, to help drive early preventive care.
However, the company says this is only a fraction of what this kind of foundational model can do, and that it is exploring a range of further applications — including how it might work in combination with other clinical tools and diagnostics to support decision-making more directly at the point of care.
Reference
Cellular haemoglobin concentration mean gives clinicians a direct measurement of the average haemoglobin concentration within individually analysed red blood cells.
Unlike mean corpuscular haemoglobin concentration, which is a calculated value, cellular haemoglobin concentration mean is measured optically, which Zoetis says provides a more reliable indicator needed when a patient is anaemic and when endogenous interferents, such as haemolysis, are present.
The expansion also includes plateletcrit (PCT) measurement.
Plateletcrit provides the volume percentage of blood occupied by platelets – functionally similar to how haematocrit (HCT) reflects the red blood cell fraction.
Zoetis says PCT helps clinicians better assess platelet production, consumption, and evidence of destruction.
Both new parameters are expected to be available to Vetscan OptiCell users in 2026.
https://www.zoetisdiagnostics.com/uk
Fifteen candidates stood in the 2026 election and 6,289 veterinary surgeons (15.8% of those eligible) cast a vote.
Voter turnout compares with 19% in 2025, 19.7% in 2024, 16.7% in 2023 and 18.6% in 2022.
The winning candidates were: Ian Battersby FRCVS with 2,205 votes, Neil Smith FRCVS with 1,620 votes and Lara Wilson MRCVS with 1,598 votes.
Their four-year terms will start at the RCVS Annual General Meeting on Friday, 3 July.
Clare Paget, RCVS Registrar and Returning Officer for the election, said: "Thank you to all of this year's candidates for taking the time and effort to put themselves forward for the election, and to all those who voted as well."
"We look forward to welcoming our three new Council members later this year."
www.rcvs.org.uk/vetvote26
The series, titled "Under pressure: management of feline hypertension and concurrent disease", is available on the Ceva Academy website and consists of eight short videos offering 1.5 hours CPD.
It's presented by Rosanne Jepson BVSc MVetMed PhD DipACVIM DipECVIM PGCertVetEd FHEA MRCVS, professor of small animal internal medicine and nephrology at the Royal Veterinary College (pictured).
The series is designed to help delegates recognise feline hypertension, understand its relationship with conditions including chronic kidney disease and hyperthyroidism, and apply practical, evidence-led management strategies.
It also offers practical guidance on complex case management and an overview of diagnosis and treatment pathways for CKD and hyperthyroidism.
https://ceva.vbms-training.co.uk
The study, published in Veterinary Record, compared observations made during unloading with those carried out later in lairage holding pens1.
Over the course of the study, thousands of animals, including cattle, sheep and pigs, were observed at a UK abattoir.
The research was led by the RVC team including final-year veterinary student Sayaka Mochizuki and Senior Lecturer in Veterinary Public Health Kurt Arden, with assistance from Declan Arden from the University of Plymouth.
They found that observing animals during unloading significantly increased the detection of welfare issues such as lameness, slipping and falling.
Across all species, welfare problems were far more likely to be identified at this stage, with detection rates increasing more than tenfold in some cases.
This, say the researchers, is largely because issues become much easier to spot while the animals are in motion, rather than while they are stationary.
As a result, the research team propose a new, practical inspection approach called Animal-Based Measurement (ABMs), which implements simple visual checks during unloading to identify potential health issues.
Incorporating this strategy could enable vets to identify problems earlier, provide more effective feedback to farmers and transporters and take action to reduce suffering.
It also offers a straightforward, evidence-based way to improve food safety standards.
Importantly, this method can be implemented in real-world settings without disrupting abattoir operations.
Sayaka Mochizuki said: "Animal transport ultimately serves the human economic and commodity interests.
"While the experience is relatively brief, it defines the final moments of the lives of production animals and the nature of their death.
"We have a moral obligation to undertake this process as ethically as possible, and our proposal provides a simple but effective way toward a more improved norm."
Kurt Arden said: "Improving animal welfare does not always require complex solutions, sometimes all it requires is a new perspective.
"This study demonstrates how simple, practical changes can reduce suffering, and underscores the important role veterinary students play in producing research that delivers real-world impact."
The guidance reflects the latest Home Office rules on the Skilled Worker Visa pathway and sets out the visa process and sponsorship requirements for veterinary businesses looking to sponsor a vet from overseas and for qualified vets looking to move to the UK.
The FAQs cover salary thresholds, visa costs, timelines and the application process.
They also address questions including how to obtain a Certificate of Sponsorship, who qualifies for a salary threshold discount, and what happens if you lose or change jobs.
BVA Senior Vice President Dr. Elizabeth Mullineaux said: "The veterinary profession in the UK heavily relies on overseas vets, who play a crucial role in our workforce.
"However, we've been contacted by many members with questions and concerns around navigating the recent changes to the skilled worker visa rules.
"In response, with this resource we're bringing clarity, by answering the most pressing questions and simply outlining the visa process as well as sponsorship requirements."
https://mybva.bva.co.uk/skilled-worker-visa-guidance-for-vets.html
In particular, the event will highlight how the veterinary profession can shift from a model focused on reactive treatment to one centred on proactive, preventive care, strengthening the human–animal bond, improving vet–client partnerships, and supporting longer, healthier lives for pets.
Speakers at the summit include:
Daniel Rodes, Innovation and Renovation Lead at Purina Europe, said: "Pet owners increasingly expect personalised, preventive care shaped around the human-animal bond.
"The Purina Institute Global Summit will equip veterinary teams with practical communication strategies and emerging tools to improve client adherence and ultimately deliver better long-term patient outcomes."
All presentations will be available free for veterinary professionals to view later on demand, and provide up to 8.5 hours of CPD.
Live translations will also be available.
https://globalsummit2026.purinainstitute.com
The survey of 2,000 UK consumers, which was carried out by OnePoll in March 2026, found that 40% of pet owners were very concerned about the rising cost of veterinary treatment and 42% were fairly concerned.
It also found that 43% of pet owners currently do not have pet insurance, a figure which is broadly consistent with findings from a recent peer-reviewed study published in the Veterinary Record, which found that 48.5% of UK pet owners surveyed did not have insurance and that affordability was a major factor affecting uptake.
The research also found that 23% of pet owners have cancelled a pet insurance policy within the last two years.
Among those, 11% said premiums had become too expensive and 7% said the policy no longer offered good value.
Insurance status differed by species, with 33% of dog owners uninsured compared with 44% of cat owners.
The findings also showed that 62% of policyholders said they had never made a claim, while 36% had claimed on their policy, including 22% who had made one claim and 13% who had made multiple claims.
The earlier study in the Veterinary Record also identified a strong link between household income and insurance uptake in the UK, with owners in lower-income households significantly less likely to insure their pets.
https://www.bestinsurance.co.uk
This takes total investment to £21 million, following a £6 million Seed round in August 2023.
Hello Vet was founded in 2022 by healthcare entrepreneurs, James Lighton and Alessandro Guazzi, and veterinary surgeon Oli Viner.
They opened their first site in London Fields in July 2024.
VetSurgeon.org spoke to Oli, who explained some of the things Hello Vet is doing to offer greater transparency and tangible value whilst remaining affordable:
Oli said: "We're using technology to reduce the amount of time we spend on admin and mundane stuff, so we can concentrate more on those things which deliver better value for our clients.
"For example, our clinicians make clinical notes as normal, but they are translated by AI into treatments plans which, after a once-over by our nursing team, we give to clients both as an aide-memoire and as a tangible presentation of the advice they've bought from us.
"When we used to do this manually, it would take 10 minutes. With AI, that's down to 90 seconds.
"We also use WhatsApp to foster a better connection between clinicians and clients, and to triage cases.
"We don't charge for interactions on WhatsApp, so it saves clients time and money whilst allowing us to focus our efforts where they are most needed and offer greater value.
Hello Vet reckons its WhatApp triage service has saved clients more than £75K in fees alone in the last year.
Another novel side to the practice is that it allows clients into its procedure rooms to hold their pets’ paws as anaesthesia is administered and to be present when their pets wake up.
Oli said: "This reduces stress for both pets and people and there are studies1 which have shown it improves outcomes and speeds recovery.
"As importantly, it shows tangible value to the client when they can see all the equipment we've invested in.
"Allowing clients to be there at the start of a procedure strengthens relationships with the team and builds trust."
Hello Vet now plans to launch clinics across the UK and hire a team of 200 vets and vet nurses over the next two years.
James Lighton, co-founder and CEO, said: “We know that most veterinary professionals come into this industry because they love working with animals.
"But too many good people are leaving this vocation.
"We want to become Britain’s best place to work, to ensure working in a vet clinic feels like the dream job it should be.
https://www.hellovet.co.uk
The new online resources have been compiled by BEVA in collaboration with the RSPCA, World Horse Welfare, the SSPCA and the National Equine Crime Group, together with national Police and Local Authority representatives.
BEVA President Imogen Burrows said: “It can be an intimidating process when visiting an equid without an owner, but our new resources aim to address the potential stress factor and make the rules around the provision of care very clearcut.
“We have produced all the documents the attending vet should need, no matter their location or circumstances.
"Most importantly, if they are attending alone, they will know how to access the right help at the right time, secure in the knowledge that they are following appropriate, validated procedures.”
The resources include a decision tree for quick checking correct procedures, an overview of stakeholder roles and responsibilities, a ‘what if’ section for troubleshooting and an essential contacts registry.
There are also examination and treatment worksheets, and euthanasia certification forms.
Imogen added: “We have put significant thought and effort into producing these new resources, especially from an ambulatory veterinary perspective.
“It should make all the difference for vets, knowing that they have the all the information they need, to hand, In the unlikely event of a callout to an equid of unknown ownership.”
https://www.beva.org.uk/Resources/Clinical-resources/Welfare-toolkit/Managing-equids-of-unknown-ownership