The company says that practices transferring to its pet health plan portal will be able to take greater control of their pet health plans and benefit from a range of innovative services for the same cost. They include the VMD-approved Post2Pet home delivery service, a messaging system to advise clients on applying products, attending appointments or renewing prescriptions, reporting to give practice leaders the insights they need to drive plan performance, the ability for pet owners to sign up online rather than visit the practice, and 24/7 access to a marketing hub and the Premier Vet Alliance Learning Academy.
Premier Vet Alliance’s Business Development Director Andy Taylor said: "We are excited to be offering our high performing Premier Pet Care Plan to the many new practices joining us following our acquisition of Simplyhealth’s animal health business.
"We are working to make the transition seamless and believe that our new customers will be delighted at the expanded range of functionality our portal offers them, together with the reduced administrative burden. We will continue to invest in its development to ensure that all of our customers can be sure that their pet health plan offers the most powerful set of tools and services available to help them drive up the profitability of their practice, while offering gold standard care to their patients and peace of mind to their clients."
For more information, visit: https://premiervetalliance.com/uk/
The event is merging with the new northern VETcpd Congress to give attendees a broader range of CPD subjects.
In the wound management streams, Shelly Jefferies (pictured right) will run a series of workshops on: ‘Wound preparation for optimum healing’, ‘Wound dressing selection’ and ‘Building a better bandage’.
On the first day of the lecture programme, Samantha Bell will be looking at various different aspects and considerations for wound management through all stages, from initial presentation and assessment of the traumatic wound patient, including lavage and debridement techniques, to selection of dressings for open wound management, to surgical closure.
Other speakers in the wound management stream will cover topics such as acute wound management in rabbits and other exotic species, coping with eye problems and what to do and what not to do after oral surgery to allow healing.
Alongside the wound management programme will be two streams for veterinary surgeons – open to nurses as well – with Dr David Williams (ophthalmology), Dr Bob Partridge (dentistry), Dr Molly Varga (rabbits and exotics), Dr Fergus Allerton (antibiotics and immune-mediated diseases), Professor John Innes (orthopaedics), Professor Jon Hall (small animal surgery), Dr Joanne Harris (cardiology), Dr Alison Hayes (oncology), Dr Samantha Lane small animal surgery), Dr Anita Patel (dermatology) and Angie Lloyd-Jones (ultrasound).
On day two, David Williams will conduct an interactive session on ethics in which he will present a series of cases and ask the audience to discuss what they would do in each.
There will also be a series of workshops on ultrasound, covering basic system controls and image optimisation, abdominal ultrasound assessment techniques, and other aspects.
Lastly, there will be a stream specifically for equine practitioners featuring Professor Michael Schramme of the University of Lyon, Dr Alison Talbot of the University of Liverpool, Dr Lesley Young from Newmarket, Dr Gemma Pearson from Edinburgh, David Green from the VDS and Philip Cramo of Hambleton Equine Clinic.
Accommodation is available in the Hilton Garden Inn on-site at £105 per night or £125 per night for double occupancy. This rate is available by emailing HGIreservations@doncaster-racecourse.co.uk, quoting VETcpd.
Early bird two day passes cost £195+VAT for veterinary nurses and £285+VAT for veterinary surgeons, with one day tickets also available.
www.vetcpdcongress.co.uk.
Edited by Matthew Rendle and Jo Hinde-Megarity, the manual covers a wide range of species, including cats, dogs, exotic companion and zoo animals.
The book integrates ethics and theory with quantifiable measurement of welfare and evidence-based practical solutions.
It also takes into consideration the welfare of the veterinary team.
The BSAVA says that the book will be relevant to all veterinary professionals and animal carers, as well as those studying animal welfare and behaviour.
Dr Sean Wensley, Chair of the Animal Welfare Working Group, Federation of Veterinarians of Europe, said: "implementing animal welfare policies and activities in a range of settings … can improve patient welfare, client satisfaction, staff morale, staff health and safety, and professional reputation.
"This valuable book will make a significant contribution to helping ensure all of these benefits are realised".
The BSAVA Manual of Practical Veterinary Welfare is available from the BSAVA store: https://bsavaportal.bsava.com/s/store#/store/browse/detail/a1B8d000000icQ9EAI (£90; £58.50 for BSAVA members).
As part of the package of measures announced by the Chancellor Rishi Sunak in mid-March, businesses in the retail, hospitality, leisure and childcare sectors are eligible for a 100% business rates holiday for a year in England, Scotland and Wales, offering a vital economic lifeline when many may have had to close or operate with reduced turnover and staffing. In Northern Ireland, all businesses are eligible for a three-month business rates holiday covering April, May and June.
However, veterinary practices, many of which have remained open to provide essential care and treatment for pets and production animals, are not eligible for business rates relief, despite the fact that many are high street businesses and a significant proportion of their income comes from retailing medicines, treatments and other pet products.
The BVA says it has heard directly from hundreds of members who now fear for their future, and a recent survey released by the RCVS indicates that a quarter of practices have seen their weekly turnover reduced by 75%, and about 66% have seen it halved.
The Association has written to the Treasury and devolved government departments to ask why the veterinary profession has so far been overlooked for financial support, while other high street businesses that remain open including food retailers, hardware stores and pet shops are eligible for rates relief.
It has also mobilised its members to contact their local MPs and devolved parliamentarians with their concerns. Several hundred have already downloaded template letters from the BVA website, and parliamentarians representing a wide cross-section of regions and parties have already pledged their support. Ben Lake, MP for Ceredigion, has also tabled a Parliamentary Early Day Motion (#339) recognising the value of vets and pushing for the profession to be given access to business rates relief.
Daniella Dos Santos, BVA President, said: “The Government has repeatedly given thanks to vets for continuing to maintain animal health and welfare and public health and support the food supply chain in these challenging times. But that makes it all the more disappointing that the profession’s pleas for financial support so far seem to have fallen on deaf ears. Veterinary practices are rightly remaining open to provide 24/7 essential care and fulfilling their duty to maintain animal health and welfare, but many are struggling to stay afloat as they grapple with dramatic reductions in turnover and scaling back their rotas to keep colleagues and clients safe.
"It’s been really heartening to see that parliamentarians across the political spectrum value their local vets’ role in their communities and have offered to put pressure on the Treasury and devolved governments to give practices access to vital financial support. We hope that such a strong and united call will be answered soon, and will continue to urge government to help practices to continue their valuable work in these difficult times."
The company has also carried out research amongst 60 practices which found that despite the fact that over 80% of dogs over the age of three reportedly suffer from dental disease1, only 48% opened discussions about dental care at the earliest opportunity: vaccination time. 16% only discussed dental care if the dog developed a dental problem and 52% also admitted that they did not follow up discussions on dental compliance.²
Eleanor Workman Wright, Product Manager at Animalcare, said: "The key to successful dental care is to start early, both in educating owners and getting puppies and kittens used to brushing or other forms of dental care. If discussions are delayed until the animal is a year old, it is possible that some disease may already be present while the animal may be less receptive to brushing or other efforts to care for their teeth.
"We see the dental sector as important and one that is likely to grow, particularly in the light of the pandemic-induced increase in the number of dogs and cats. We hope that our new Owner Guide will support veterinary teams in initiating early discussions with owners about the importance of dental care, while the addition of an affordable and effective oral gel in Orozyme, to our range will give them a key tool to offer to owners to use as part of their homecare routine."
For more information, contact your Animalcare Territory Manager or visit: www.animalcare.co.uk .
Reference
The aim of the Working Party is to compare options, such as limited licensure, for increasing inclusion, source evidence both from the UK and other countries, and to identify any potential unintended consequences of change.
The College says that it is inviting representatives from the Association of Veterinary Students (AVS), British Veterinary Association (BVA), British Veterinary Chronic Illness Support (BVCIS), the British Veterinary Nurses Association (BVNA) and Veterinary Schools Council (VSC) to join the Working Party.
Sue Paterson will be Chairing the Working Party.
She said: “The formation of this new Working Party is a significant and very welcome step in helping to make the veterinary professions more accessible for people with a disability.
"Fellow members of the Working Party include a broad range of colleagues, students and veterinary bodies, to ensure we take into account as many perspectives as possible when we propose recommendations.
"We recognise that many organisations have already begun to explore what we could do to make the veterinary professions more accessible, and we are keen to work collaboratively with them to ensure we keep up the momentum on this vital work.
"The Working Party will endeavour to find a way that those wishing to undertake a veterinary degree or a veterinary nursing qualification in the UK are not faced with barriers due to disability."
For more information, contact Rosie Greaves, Policy and Public Affairs Officer: r.greaves@rcvs.org.uk
The offer has been made possible due to the generosity of Baker McVeigh, CVS Equine, IVC Evidensia, Newmarket Equine Hospital, Rossdales, VetPartners and XLVets.
Benefits of the free membership include:
Free student membership is one of several equine vet nurse initiatives introduced by BEVA over the past few months.
Earlier this year, the Association published new Schedule 3 Guidelines designed to support equine veterinary professionals and businesses by describing how equine Registered Veterinary Nurses (eRVNs) are permitted to work.
At its Congress in September, BEVA introduced a Vet Nurse Empowerment Award to highlight the skills and versatility of equine nurses.
It has also increased the amount of CPD it offers vet nurses and started a dedicated stream at BEVA Congress.
Vet nurses also have a direct voice within BEVA via the VN committee.
President David Rendle said: “Historically, equine veterinary nurses have been undervalued in practice but thankfully this is now changing."
“Veterinary nurses have invested huge amounts of time and effort to become highly skilled and it’s great that their talents, versatility and commitment are being supported and celebrated in these ways.”
https://www.beva.org.uk/Join-BEVA/vet-student
The multicentre observational study described 382 placements of catheters across 19 different institutions, recording the placement techniques and tracking resulting complications to determine the associated risk factors.
The majority of the data was collected by veterinary nurses across the country.
The risk factors identified included the number of insertion attempts, whether a second subsequent placement was required, the frequency that the catheter was flushed and if the flush solution was compound sodium lactate.
In addition to identifying the risk factors, the study also found that complications occurred in just over one-quarter of placements, with limb swelling and phlebitis being the most common (11.5%).
The second most common complication observed was PIVC dislodgement/patient interference (7.9%).
As a result of these findings, the researchers are calling for more vigilant monitoring of patients with a PIVC in situ, particularly if they have experienced any of the factors that increase their risk of complications.
Eleanor said: “PIVCs are placed every day in almost all veterinary practices, yet there is little evidence to inform how best to place and manage them.
"I am passionate about providing the best care for cats and dogs, and it was fantastic to work with like-minded nurses and vets who wanted to gather the evidence that we can use to improve the care of our patients.
"I look forward to continuing this area of research, and believe veterinary nurses are best placed to undertake this work as it is part our of daily working lives."
Dr Christopher Scudder, Senior Lecturer in Small Animal Internal Medicine at the Royal Veterinary College and senior author in the study, said: “The hope is that this study will stimulate more research about PIVCs, and that sufficient evidence will be developed to help reduce complications associated with these routinely placed devices.”
Mark Bordo, CEO and CoFounder, Vetster.com, said: “Our new mobile app is one more way we can provide veterinary professionals with a flexible platform to connect with pet parents in between appointments, traveling between clients, or from the comfort of home. With just a few taps on their mobile phone, veterinarians connect with pet parents with great video quality, and easy-to-use scheduling and follow-up features.”
So now, at long last, vets can diagnose disease in animals on an even smaller screen than ever before.
What a breakthrough.
The mobile app also means vets can diagnose whilst on the move.
So, no need for anyone to waste any more time reading a book on the 14:25 from Paddington to Bath Spa, instead vets could be consulting pet owners and examining their animal on their two inch mobile phone screens from the comfort of their train seats.
Client confidentiality could be a problem on the 14:25, but if they wear headphones and whisper into the phone, things should be alright.
Tunnels might also cause a bit of a problem, but hey, the pet owner can always call back when the train comes out the other side.
To register to practice on Vetster, visit vetster.com.
Once registered and approved, you can then download and use the app.
The FAQs cover everything within the College’s guidance on veterinary medicines, including questions around controlled drugs, their storage, destruction and prescription, supplying medicines under the cascade, and prescriptions in general including topics such as what written information to provide, broach dates, and repeat prescriptions.
Lisa Price, RCVS Head of Standards, said: “Queries about veterinary medicines are some of the most frequent questions that our Standards & Advice Team deal with and we recognise that this is quite a complex and potentially confusing area of practice, with information being contained in a variety of places including the RCVS Codes of Professional Conduct, the Veterinary Medicines Regulations and the Practice Standards Guidance.
“We felt it would be helpful to try and draw much of this information into one place and provide answers to questions applicable to common scenarios that veterinary surgeons and veterinary nurses encounter within everyday practice.
“The 17 questions and answers have all been approved by the RCVS Standards Committee and we hope members of the professions find them useful.
"We are also open to feedback and suggestions for further questions to be added to the FAQs and you can contact us on advice@rcvs.org.uk if you have any.”
The full FAQs can be found at www.rcvs.org.uk/medicines-faqs
The RCVS Code of Professional Conduct’s chapter of supporting guidance on veterinary medicines can be found at: www.rcvs.org.uk/medicines
First opinion practices can refer dogs and cats for routine echocardiography, ECG analysis and full cardiac work-up. In addition, orthopaedic and neurological cases referred with a pre-existing murmur, arrhythmia or cardiac condition will also benefit from screening at the centre.
Andrew was awarded the ECVIM-CA diploma in Small Animal Cardiology in 2013 and brings with him a wealth of experience from both referral practice and the pharmaceutical industry. He said: "I am delighted to be joining the expanding team at Hamilton Specialist Referrals. The desire for the team to provide patients, clients and staff with the best experience possible is close to my heart and I'm looking forward to being a part of that journey."
Director, orthopaedic surgery specialist Michael Hamilton, said, "We're excited to welcome Andrew to the team. His expertise and experience will be invaluable for providing a comprehensive cardiology service, not only to our referring practices, but also for our existing caseload where a cardiac problem is suspected."
For more information, visit: www.hamiltonspecialists.vet.
In the Horiba-sponsored webinar, Kit will draw on personal experience and case study examples to illustrate how the innovative use of adjunctive tests can support rapid clinical decision-making when triaging patients.
For example, Kit will consider whether inflammation markers such as C-reactive protein (CRP) and serum amyloid A can be used to assess if current signs are likely associated with inflammatory diseases, such as pancreatitis, or whether further investigation is required to determine cause of illness.
Kit will also consider the case of Ollie a 10-year-old German shorthaired pointer presenting as vaguely unwell with reduced appetite.
Is this just a flare-up of his chronic osteoarthritis and likely to respond to pain relief and anti-inflammatory treatment, or something else?
Attendees will be able to questions in a live Q&A session at the end of the webinar.
Horiba's team will also be on hand to answer questions on in-house diagnostics.
For free registration, visit: https://bit.ly/3wGADcm
Anna was nominated by senior vet, Charlotte Botham, and vet, Hayley Stenning, from Pennard Vets.
Charlotte said: “Anna is a rare find, she brightens the lives of all she meets, including our furry and feathered friends!
"For the clients she serves and the team she works with, she is not just a friendly, smiley face when they walk in, she’s a safe place, a friend, a confident and a fabulous sounding board.
"She laughs and smiles with joy during the happy times and she’s a supportive shoulder to lean on during the sad times.
“Anna is not only manning the front desk and answering phones but doing the stock take, ordering food and prescriptions, dealing with insurance queries, keeping the place spick and span, sorting blood and other samples - the list goes on!
"She is also a feisty cat wrangler, a bouncy dog distractor, or is simply there to hold an anxious paw or hand, with treats or a cup of tea at the ready!
“Our clients, staff and suppliers, as well as every pet that walks through the door, is treated like family, any concern big or small is acknowledged with compassion and empathy and she finds an efficient and fair solution to every problem.”
CEO and founder of the British Veterinary Receptionist Association (BVRA), Kay Watson-Bray, said: “Anna's nomination instantly stood out and impressed the judges.
"She is clearly an exceptional receptionist who goes above and beyond for both her colleagues and her clients, and she truly deserves this award.”
Anna said: “I really love what I do, it’s more than a job, it’s a way of life and I find helping my team, our clients and their pets incredibly rewarding.
"As part of the award win, I will now have a place on the BVRA Council for the year, which means I will help shape the training courses and the support veterinary receptionists receive.
"I will also be part of the judging team for next year’s awards so it’s a very exciting role.”
https://www.bvra.co.uk
The two 60-minute interactive sessions are taking place on Wednesday (21st April) at 12.30pm and 6pm, coinciding with the United Nation’s World Creativity and Innovation Day.
Each session will introduce a range of creative techniques that can be used to spur innovation. Different breakout groups will then have various problems to solve and will utilise these techniques to tackle challenges and issues encountered within everyday veterinary practice.
Sophie Rogers, RCVS ViVet Manager, said: "These creativity techniques are a framework for approaching problems, but the key to developing solutions to everyday tasks and problems is learning how to foster and harness the whole team's creative abilities. These workshops will provide the techniques to help you and your team overcome the common barriers to creativity and gain the tools and mindsets needed to break existing patterns and ways of doing things, generate new ideas, and improve creative self-leadership.”
The workshops will be hosted by Gill Stevens (pictured right), the Founding Director of Level Seven, a consultancy that specialises in merging coaching with design thinking methodology as a way to support innovation and team productivity, and Rick Harris, Founder of Customer Faithful, a research-led consultancy, specialising in customer research, proposition design and employee engagement.
Veterinary professionals can sign up to the sessions, which count towards their continuing professional development (CPD) requirement, via the ViVet website at: www.vivet.org.uk/interactive-workshop-on-creative-thinking/
The webinar will be presented by veterinary behaviourist, Sarah Heath BVSc PgCertVE DipECAWBM(BM) CCAB FHEA FRCVS, RCVS and EBVS European Specialist in Behavioural Medicine.
It will cover how to take a cat friendly approach to the microchipping appointment to reduce feline stress and make the process easier for both pet owners and veterinary staff.
A consent-based care approach will be discussed, together with the importance of educating cat owners and veterinary professionals on how to handle cats to minimise feline stress.
The webinar will also advise on the use of adjunctive therapies, such as pheromones and nutraceuticals, as well as the strategic use of pre vet visit medication, and will be followed by a Q&A session.
Tammie O’Leary, commercial lead at identi, said: “The introduction of the new cat microchipping legislation will lead to an increased number of feline patients being seen by veterinary practices.
"Our cat microchipping legislation webinar will help provide cat friendly advice for veterinary professionals and will include hints and tips to make cat microchipping appointments as stress free as possible.”
To register for the webinar, email contact@identichip.co.uk or call 0330 9128077.
Kirsty and Susan scored 995 and 923 votes respectively.
The unsuccessful candidate, Stuart Miller, scored 669 votes.
In total, 1,710 RVNs cast their vote, narrowly beating the previous record low turnout of 7.5% in 2012.
By comparison, the largest turnout was 17.1% in 2020.
Kirsty and Susan will take up their post at the RCVS Annual General Meeting, which is open to all vet nurses to attend on Friday 5th July at the Royal Institute of British Architects.
www.rcvs.org.uk/vnvote24
Vetlife Ambassadors attend veterinary events, deliver talks and promote fundraising activities on behalf of the charity, which equips them with the training and support they need.
Maurice Kelly (pictured), a Vetlife Ambassador, said: “I like to volunteer for events so that I can chat to a wide range of practice personnel and keep abroad of what is happening in the veterinary industry and the current issues.
"Event volunteering is also a great opportunity to meet some of the Vetlife staff and other volunteers.”
www.vetlife.org.uk/become-an-ambassador
The new service is available to any practice, regardless of which practice management system you use, or which healthcare provider you are with. You can specify your product catalogue and are not tied to particular products or manufacturers. You can also decide how you want to manage client delivery charges and how to treat health care plan clients.
OurVet.Shop can also be used to take payment for services, such as telephone or video consultations, and because it allows for one-off ordering, clients aren’t forced to sign up to a 12-month subscription with an unknown third party.
Lastly, the service is tailored to your practice’s brand and personalised to every client and their pets. The company has also produced marketing materials for use in social media, on websites and in client communications.
Jamie Crittall, co-founder of Virtual Recall, said: "As a veterinary practice owner myself, these last few months have been tough – I mean really tough.
"Nine years ago, Charlie Barton and I created Virtual Recall from a desire to communicate with our clients in a personal & timely manner. Not being able to find a solution, we built one and iRecall was born. Since then it has helped over 1,500 practices communicate with over 5 million clients & their pets worldwide.
"Now, here we were again - desperate to ensure that my patients got the healthcare they needed, but no home delivery service that I wanted to put my practice’s name to, I turned to my team at Virtual Recall to create a solution - that was not just right for my practice but every practice.
"So, we did what we do best – we put ourselves in practices’ shoes and created a smart solution that would help them safeguard animals’ health, enhance their relationship with their clients, and provide them with a life-line to help get through this crisis and build a stronger future. It couldn’t come with any compromises."
For more information, visit: www.ourvet.shop
She said: “My theme will be focussed on recruitment and particularly widening participation, as one of the three themes of the RCVS Workforce Action Plan.
"I want to get out during my presidential year and talk to school children and teachers, especially head teachers at their conferences, to make them aware of the opportunities that are available to a veterinary science graduate.
“I want to continue to work with the Veterinary Schools Council’s Widening Participation Vet Schools Network to make school children from all backgrounds aware, whether they are from a large, single-sex private school, or a mixed-faith inner-city comprehensive, that veterinary science is accessible to them.
“A veterinary science degree equips graduates with the appropriate skillset to follow a myriad of different career paths.
"For example, in clinical practice caring for people’s beloved pets or working with farmers to produce high-welfare food in an economical and sustainable way. Not to mention groundbreaking research into human and animal diseases, public health to help safeguard food security, the pharmaceutical industry to develop new and innovative treatments, and the armed forces to maintain the health and welfare of military working animals. I could go on.
“As professions, and this means not just veterinary surgeons but veterinary nurses, we need to get out there and sell ourselves to the wider public.
"We have made a start, but we need to become more inclusive and diverse.
"We need to do some myth-busting about the real requirements needed to be a vet or vet nurse.
"There is no doubt you do need to have good A levels to study veterinary medicine, but, beyond that, bright students from any background can join our professions.
"You can be a veterinary surgeon or veterinary nurse if you are black or white; Muslim or Christian; and from any socioeconomic background.”
Sue's speech is available to read in full at www.rcvs.org.uk/features.
For the study, 21 owners were interviewed and transcripts thematically analysed.
Owners who reported positive experiences with their vets described the value of comprehensive initial explanations of their dog’s condition, seeing the same veterinary surgeon for each consult, and individual attributes of vets, including current knowledge on epilepsy management and good communication skills.
The authors say these factors are likely to contribute to improved two-way vet-owner communication, owner satisfaction and adherence to care instructions.
The implications of a negative relationship were also highlighted by the study.
Owners’ dissatisfaction with perceived insufficient expertise from their general practice vet (resulting in referrals to specialists), and when referred, poor communication between referral specialists and their primary care vet.
Owners’ pre-existing views and values were identified as drivers of negative experiences including strong dog-owner bonds leading to extremely high expectations for veterinary care.
Another factor was pre-existing distrust and perceived biases of the veterinary pharmaceutical industry.
Owners who had a more negative experience with veterinary surgeons were found to be more likely to perform their own personal research, putting them at higher risk of being influenced by the large amount of misinformation online.
The authors say that vets often report that they find epilepsy challenging to manage, particularly as a high proportion of dogs do not respond sufficiently to available medications.
This study aimed to help provide a better understanding of owners’ wants and needs.
Dr Rowena Packer, Primary supervisor on this study and Lecturer in Companion Animal Behaviour and Welfare Science at the Royal Veterinary College, said: “Epilepsy is a challenging condition to manage for dog owners and veterinary surgeons alike.
"Owners’ emotions often run high due to the trauma of witnessing their beloved dog’s seizure, and the ongoing stresses of caregiving for their dog.
"In tandem, vets can feel frustrated at not always being able to reduce seizures as much as they’d hope.
"Combined, the capacity for disappointment and conflict is high.
“Forging strong, trusting partnerships of care between owners and vets is key to maintaining wellbeing for all three members of the ‘treatment triangle’ – affected dogs, owners and vets."
Amy Pergande, Royal Veterinary College Veterinary graduate who conducted this research as part of her Master of Research degree, said: “Improving availability of reliable information sources for epilepsy management could help veterinary teams to confidently prescribe ’information prescriptions’ that boost owner confidence and help them to feel empowered to contribute more actively in decision-making for their dog, in partnership with their vet.”
Dr Zoe Belshaw, EBVS Recognised Specialist in Small Animal Medicine, of EviVet Evidence-based Medicine Research Consultancy and co-author of the study, said: “Our research suggests owners really value vets taking the time, once the initial shock has receded, to share information, answer questions and signpost to external resources, including peer-to-peer support forums.
"Ensuring that owners feel confident and competent about caring for their dog with epilepsy is likely to benefit the dog, its owners and the veterinary team providing their ongoing care”.
Spread over two floors, the 3,300 sq ft flagship practice is unusually large for a London clinic, and has a dedicated dental suite and laboratory, as well as six spacious and bright consulting rooms.
Notably absent from the practice are a reception desk and continuously ringing telephones.
Instead, customers receive a warm welcome in the members’ area, with separate spaces for cats and dogs.
Shades of lilac on the walls have been carefully chosen to keep animals calm, while a pick and mix wall filled with toys and treats helps pets to develop positive associations with vet visits.
Co-founders Russell Welsh MRCVS and online estate agent entrepreneur Daniel Attia say that a large portion of Creature Comforts’ customers have signed up as ‘All Access’ members, paying £20 per month to get unlimited access to expert care from vets and nurses.
This includes as many consultations as they need, annual vaccinations and discounted routine treatments e.g. 50% off microchipping.
The remainder have opted to pay as they go for treatment.
Creature Comforts’ chief veterinary officer, Dr Simon Hayes, says: “One of the biggest problems with UK veterinary care is that, due to the expense of consultations, pet owners are understandably reluctant to book in to see a vet until their animals are really sick.
"With a subscription model that includes unlimited consultations, we’ve removed the cost barriers to accessing expertise easily and quickly, so pets are seen more frequently, and conditions can be identified and treated earlier in the disease process, meaning a vastly better outcome for pets and hopefully greater financial savings over their lifetime, too.”
Simon added: “Many people comment on the peace and quiet.
"The absence of phones ringing or receptionists permanently on calls is unusual.
"But because our customers book in, submit queries and request medications via our app, we don’t need these things.
"While our virtual care team can take calls, they’re not based in the practice.
"This frees up our people to welcome customers and make a fuss of their pets so we can turn what has long been a stressful appointment into a positive experience.
"People have told us their pets, who trembled and cried at their previous vet, are now pulling to come inside because they know they’re going to get a treat and lots of attention.
"We’re still doing all the things vets do, in terms of offering excellent care, expertise and advice, but the entire experience around it has been totally transformed.”
Creature Comforts’ third site, also in London, will open towards the end of this year, and the company is keen to hear from veterinary surgeons, nurses and others who may be interested in upcoming vacancies.
Furosoral contains furosemide and is indicated for the treatment of hydrothorax, hydropericardium, ascites and oedema, particularly in animals where these conditions are associated with cardiac insufficiency and renal dysfunction.
Furosoral replaces Dechra’s previous diuretic treatment, Frusedale.
It is available in both 10 mg and 40 mg double-divisable tablets.
The recommended daily starting dose for cats and dogs is 2.5 mg per kg of body weight.
Dechra says careful weighing is essential to ensure accurate dosing, but that the dosage can be doubled initially for severe or particularly resistant cases and adjusted to the lowest clinically effective dose for maintenance therapy if required.
Dechra companion animal brand manager, Charlotte Hill, said: “Furosoral offers a flexible treatment solution where dosage can be adjusted, depending on the needs of the patient and the underlying causes, to give vets more options for treating cats and dogs with fluid retention.
“To ensure it is as appealing to pet owners as it is to veterinary professionals, Furosoral is available in our innovative Smart Tab format, giving owners confidence that they are giving their dog or cat the right dosage and aiding compliance, leading to better outcomes for the animal.”
Furosoral 10 mg and 40 mg tablets are available in blister packs of 100 tablets for quick and easy dispensing. Divided tablets can be stored in the blister pack for up to three days, ensuring no waste.
https://www.dechra.co.uk/products/dog/prescription#/search=furosoral/.
The Wellbeing Programme, which has been put together in collaboration with British Veterinary Chronic Illness Support, the British Veterinary Ethnicity and Diversity Society, British Veterinary Lesbian Gay Bisexual Transgender+, the RCVS Mind Matters Initiative, Vetlife, the BVA and others, aims to help people create workplaces and teams where everyone can feel they belong and problems are dealt with before they become catastrophes.
Several of the sessions will allow participants to practice skills, which the Association hopes will be transformative experiences.
Alison Speakman, BSAVA President said: “This year has continued to provide increasing challenges both within the veterinary workforce and in the world at large.
"This has challenged our physical, mental and financial wellbeing which are inextricably linked.
"Therefore, we will be covering aspects of all three with a wide range of presenters included in these conversations, from both within and outwith the veterinary arena.”
New for this year are four separate sessions looking at our understanding of hormonal health and some of the difficulties hormone variations might cause, including menstrual issues, polycystic ovary syndrome, fertility, menopause, understanding and support for gender transition and non-binary people, and male aging.
There will also be wellbeing sessions looking at self-compassion as an antidote to perfectionism and self-criticism, learning to work with grief, flexible working, and developing human-savvy teamwork.
Alison continued: “Whether you wish to expand your knowledge to improve personal understanding and support of your own wellbeing, that of a colleague or friend, or to improve workplace practices and culture, there really is something for everyone to learn.
"Please come along to our safe and supportive space at Congress to improve the wellbeing of our veterinary profession.”
BSAVA has also created a free collection on mental health and wellbeing, looking at resources on both an individual basis and as a team perspective: https://www.bsavalibrary.com/content/mental-health-and-well-being.
To see the full Wellbeing Programme: https://www.bsavaevents.com/bsavacongress2023/en/page/wellbeing?&view-type~0=date.
BSAVA Congress tickets: https://www.bsavaevents.com/bsavacongress2023/en/page/registration-pricing.
Vet nurses who want to stand as election candidates must submit their nomination forms by 5pm on Wednesday 31st January 2024.
There are places for two elected candidates on VN Council.
This year, the RCVS has put together downloadable information packs for prospective candidates.
The pack explains the role of an RCVS VN Council member and the candidate nomination process, and contains the candidate nomination and candidate information forms.
The RCVS Council pack is available to download from rcvs.org.uk/council24.
Eleanor Ferguson, RCVS Registrar and Returning Officer for the elections, said: “RCVS-registered veterinary nurses of all backgrounds, at all career stages, and with all levels of experience are eligible to stand in the elections.
"So, if you want to help shape the future of veterinary regulation and our Royal College initiatives and activities, please consider standing in next year’s elections.”
Veterinary nurses who are interested in standing for RCVS Council and who have any further queries should contact Annette Amato, VN Council Secretary, on a.amato@rcvs.org.uk.
Launched by the VMG in 2021, the VMG Veterinary Leadership and Management course has three levels, the Award, the Certificate and the Diploma.
There are 151 Award holders, 39 Certificate holders and now one holder of the Diploma.
144 veterinary professionals are currently studying for the CVLM, which is accredited by the Institute of Leadership and Management (ILM).
In addition to the core modules, participants also select an additional topic tailored to their current or future needs, such as practice finance, HR, mental health and leading change.
Gemma said: “I wanted to study for the full qualification because I’m very interested in the whole subject of practice management and I really love learning.
"I experienced a few lightbulb moments, especially early on in the course when I was trying to work out what kind of leader I was.
"This section of the course opened my eyes to different leadership styles and the type of leader I wanted to become.
"I put this into practice over time, so when I came to study the team management section towards the end of my course, I could see my development over the past two years.”
She added: “Overall, I found the course very enjoyable. There is time to really dig into each topic and many different modules to choose from. The support on offer from the tutors is also excellent.”
The deadline for registration for the Winter term is 31st October.
www.vetmg.com/cvlm