To help practices make the most of the week, TVM is providing waiting room displays, client leaflets, social media packs and online information to help educate pet owners on the symptoms of poor eye health.
The company will also be holding an webinar for vets and nurses which will be published during the week.
Will Peel, Product Manager at TVM said: "Eye problems in pets are common and brachycephalic breeds are particularly prone to them due to a number of compounding factors.
"They commonly suffer from corneal ulcers and are nearly four times more likely to develop dry eye than other breeds, so Pet Eye Health Awareness Week is focused on helping pet owners understand the issues, identify eye problems early and seek veterinary advice quickly".
www.tvm-uk.com/eyehealth
To take part in this initiative, members need to do three things
That's it. This month we'll be giving a £50 Amazon voucher to six RVNs, VNAs or SVNs who meet this criteria at the end of the month.
In the future, the number of Amazon vouchers given away each month will tie in directly with the number of recruitment adverts posted on VetNurse.co.uk.
Rather than being picked at random, they may also be tied to the community leaderboards, which display the most active members in order of points scored for posting.
VetNurse Editor Arlo Guthrie said: "VetNurse.co.uk now exists for one very focused reason, which is to be somewhere vet nurses come to help each other.
"In that regard, VetNurse avoids some of the problems that beset other social network platforms, such as the lack of provenance for opinions shared, not to mention the sometimes very unkind posts."
"Taking some of the revenue we earn from recruitment advertising and giving it back to members for helping each other means more people visiting the site and more people seeing the available job opportunities, so it's a bit of a virtuous circle.
"What's more recruitment advertisers on VetNurse can take some pleasure from knowing that they are advertising on the one board which gives something back to vet nurses."
The programme for the day includes a talk by Matt Rendle, an exotics veterinary nurse, about wound healing in reptiles and the work of the Veterinary Wound Library.
There are also talks about current veterinary practice concerning Chelonia (with a focus on egg retention), the Asian turtle crisis, zoo conservation work, reptile rescue work and perceptions of Chelonia in captivity.
Tickets cost £30-£50, and include refreshments, lunch and optional Sunday workshops.
For more details or to reserve your place, email: turtlesurvivaleurope@gmail.com, or visit: https://www.turtlesurvival.eu/
A new study from the University of Surrey, published today in the journal PLOS One, has identified the specific effects of a malformation which affects affects toy breeds.
According to researchers, Chiari malformation has become prevalent as a result of selective breeding and affects many toy dog breeds which have been bred to look more doll-like, including Griffon Bruxellois, Cavalier King Charles Spaniels, Chihuahuas and their crosses.
Researchers took brain, skull and vertebrae measurements of 155 Griffon Bruxellois and compared dogs affected by the condition with normal Griffons. They discovered that Griffons with the disease had taller foreheads and that it had also caused the shape of the brain to change, with severely affected animals having their cerebellum pushed underneath the main part of the brain.
The researchers say that although it can be asymptomatic, in many dogs Chiari malformation can cause headaches, problems with walking or even paralysis.
The condition can also affect humans and the University is working with human geneticists at the University of Montreal, in the hope that better understanding of the condition will lead to improved treatment for both dogs and humans.
Lead author, Dr Clare Rusbridge from the new School of Veterinary Medicine at the University of Surrey, said: "Chiari malformation can be described as trying to fit a big foot into a small shoe. It can be very painful, causing headaches and pressure on the brain and can result in fluid filled cavities in the spinal cord. Our latest discoveries will be significant in driving this research forward and hopefully allow us to identify which genes may be associated with the condition.
"Our next steps will be to apply our technique to other breeds with Chiari malformation and investigate more sophisticated ways of screening, so that risk of disease can be detected more easily, at an earlier age and with a single MRI scan.
"We want to engage breeders and give them practical advice about the condition, but it is also important that the public recognises that breeding dogs in a certain way to influence how they look might not be in the animal's best interest. There are responsible breeders out there, who have invested in screening and who are breeding for health as well as producing attractive puppies, and it is vital that people only look to buy from them."
The annual minimum requirement for veterinary nurses will be reduced from 15 to 11 hours, while that of vets will be reduced from 35 to 26 hours of CPD. The reduction comes into force immediately.
The decision to reduce the hours was made by the new RCVS Council COVID-19 Taskforce, chaired by RCVS President Dr Niall Connell, which was set up in order to make temporary policy decisions related to the pandemic in a quicker and more agile way. The proposal had previously been considered and supported by the RCVS Education Committee, VN Council and CPD Policy Working Group.
Niall said: "A number of veterinary surgeons and veterinary nurses expressed concern that it may be difficult to undertake CPD at present and so, in order to give the professions some breathing space, we decided we would reduce the minimum hours required for 2020. We also recognise that some practices are having to make the difficult decision to reduce their CPD budgets this year in response to falling footfall.
"However, it is worth reiterating that CPD need not be expensive or require physical attendance at lectures, congresses or other events. There are many online providers of CPD and other resources such as articles and webinars, some of which may be free. The key is that the CPD is relevant to you and enhances your professional practice and so we would still encourage all our members to undertake CPD as and when they can."
The policy will be under regular review and may be extended further if the circumstances demand. Those with any questions on the policy change should contact the RCVS Education Department on cpd@rcvs.org.uk
A full range of FAQs on the COVID-19 pandemic and the impact on the veterinary profession are available to view at www.rcvs.org.uk/coronavirus
They say that they've been aware of minor interruptions to the supply of such vaccines throughout 2022.
However, a significant, pan-European logistical problem being experienced by Boehringer Ingelheim has raised the prospect of a further reduction in supplies in the coming months.
BEVA is liaising with the three vaccine manufacturers to quantify the impact of the shortage and to consider solutions, both to minimise the threat to equine health and to prevent disruption to equestrian competition.
Marc Laemmer, equine business head at Boehringer Ingelheim Animal Health, said: “We are currently experiencing a European-wide supply issue relating to our equine influenza and influenza-tetanus vaccines.
"This has been caused by unexpected issues following the implementation of a technology upgrade and is not a product or quality issue.
"This means that some vet practices will have difficulty obtaining sufficient influenza vaccines and there may be a shortage in the UK market.
"We understand the importance of these vaccines to equine welfare, and we are continuing to work tirelessly to find a solution so that we can return to normal supply as soon as possible.”
Amanda Melvin, equine business manager at MSD Animal Health, said: “Based on prior demand, MSD’s equine vaccines Equilis Prequenza and Equilis Prequenza Te are in full supply.
"MSD have taken steps to protect as many horses as possible at this time.
"We will continue to supply existing customers with the available MSD stock on ‘allocation’ and, where possible, to allocate stock to additional customers. Allocations are being made to our veterinary customers based on their historical demand which we believe is the most efficient way to manage the available supplies.”
Rebecca Cabrejas, equine business unit manager at Zoetis, said: “Demand for our vaccines currently exceeds what we can supply.
"Whilst we have adequate stocks to fulfil current customers’ orders unfortunately, we are not in a position to be able to supply new customers at this time.
"We will continue to work with BEVA to limit the impact of the current shortages.”
Using practices developed for human healthcare measurement, NewMetrica developed VetMetrica, which the company says can measure how an animal “feels” about its circumstances from its individual perspective.
Jim Brick, Vice President Commercial Development and Lifecycle and Innovation at Zoetis said: "This novel approach supports a significant shift in veterinary care and animal welfare more generally towards the attainment of good or excellent quality of life in companion animals.
"The benefits of NewMetrica’s digital instruments have been validated through scientific publications and the FDA, and the EMA has confirmed the algorithms that produce the results.”
Jamie Brannan, President International Operations, Zoetis added: "We expect NewMetrica’s tools and algorithms to support earlier detection and treatment of diseases as we gain more insight into the quality of life of our pets and be an important element of future product development.
“NewMetrica’s instruments will give us scientifically validated results for alleviation of OA pain that veterinarians and pet owners will appreciate and value.”
https://www.newmetrica.com
The figures, published as part of the RSPCA's Cancel Out Cruelty campaign, showed that the UK's 12 million dogs are over four times more likely to be the victims of intentional harm compared to cats, about which there were 14,825 incident reports.
There were also 3,226 incidents of deliberate harm to horses and 811 to rabbits.
RSPCA dog welfare expert Dr Samantha Gaines said: “We say we’re a nation of animal-lovers and that dogs are man’s best friend. And yet, every year, we see many dogs coming into our care bearing the physical and mental scars that were inflicted at the hands of the very people who were meant to keep them safe and love them unconditionally.
"Some of the cases I’ve seen have left me in tears and still stay with me today. Every time my own RSPCA rescue dog, Flo, comes to curl up beside me on the sofa I wonder what she suffered at the hands of people before she was found wandering the streets of London with a badly broken leg. Did someone do that to her deliberately? It doesn’t bear thinking about.
"But, tragically, that’s the reality for so many dogs. We’ve seen some of the most unimaginable cruelty inflicted on these gentle, sweet creatures. We’ve seen them beaten, drowned, set on fire, and poisoned. Our officers have been able to save some of them; getting to them just in time and finding them collapsed, bloodied, and hopeless. Others have died at the hands of their tormentors, but none should experience such cruelty.”
For more information, visit: www.rspca.org/stopcruelty.
Virbac says HCA targets specific affected topical areas with negligible systemic absorption, to provide direct and rapid relief from inflammation and pruritus, delivering significant clinical improvement in atopic cases, both lesion and pruritus scores, after 14 days1.
Cortavance can be applied daily for up to 28 days and included within multimodal treatment plans for prolonged use to control atopy.
Cortavance is presented in a new ergonomic-shaped bottle allowing the user to accurately target the problem area at any angle, with its no-hand-contact spray applicators - 31ml and 76ml sizes.
For further information, contact your local Virbac Territory Manager.
Reference
It is estimated that there are more than one million pet ferrets in the UK and a further 500,000 in the United States, but until now little was known about how ferrets are housed and what environmental enrichment they benefit from.
For the study1, RVC researchers analysed 750 responses to an online questionnaire from ferret keepers (82% of whom were pet owners and the remainder were from the laboratory, zoo, rescue and pest control sectors) from 17 countries.
The study found that most ferrets were housed with at least one other ferret, providing social interaction.
The environmental enrichments that ferret keepers believed their ferrets most enjoyed were tunnels (42.5%), digging (27.3%), human interaction (20.8%) and exploration (17.6%).
The items reported as being most problematic included rubber toys, which can cause internal blockages when chewed and swallowed (45.1%) and enrichments which can result in claws or other body parts becoming trapped, such as narrow tunnels and certain fabrics including fleece, towels and loosely woven fabrics (28.6%).
Other main findings included:
Alice Dancer, PhD Student at the RVC, and lead author of the paper, said: “How animals are housed and the environmental enrichment they are given can have a significant impact on their health and wellbeing.
"The finding that large housing and high numbers of enrichment are possible in all ferret-keeping sectors is a really good sign for ferret welfare.
"We hope that these results help inspire ferret caretakers to consider the housing they use, offer ideas for new ferret enrichments, and raise awareness of enrichments which may harm their ferrets.”
The annual renewal fee for veterinary nurses is due for payment on 1 November every year, although you have up to midnight on 31 December to pay before you're removed from the Register. The 409 veterinary nurses who failed to meet this payment deadline for last year were removed from the Register on 1 January 2020.
Of the 409 veterinary nurses who were removed for non-payment this year, 70 or so have subsequently applied for restoration to the Register, paying a £58 restoration fee, in addition to the standard renewal fee of £69.
The 409 removals represent 2.2% of the profession as a whole, which is down from the 2.7% removed last year.
A list of individuals removed from the Register on 1 January 2020, and who hadn’t been restored prior to 2 January at 11.30AM, has been published to help practices check their veterinary nursing staff are still on the Register.
Those with questions about how to restore to the Register should contact the RCVS Registration Department on 020 7202 0707 or registration@rcvs.org.uk.
For questions about paying the annual renewal fee or setting up a Direct Debit contact the RCVS Finance Department on 020 7202 0723 or finance@rcvs.org.uk.
The new guidance, which can be found at www.rcvs.org.uk/coronavirus, will gradually replace the current emergency guidance and aims to help veterinary practices begin a phased return to near-normal operations:
Alongside the College’s guidance, the BVA is also publishing guidance for practices on working safely as lockdown restrictions are eased. [www.bva.co.uk/coronavirus/]
RCVS President Mandisa Greene said: “None of us could have predicted quite what an extraordinary and extraordinarily challenging 12 months this has been for everyone.
"On behalf of the whole of RCVS Council, I would like to thank sincerely once again all our veterinary and veterinary nursing colleagues, and all those in practice teams around the UK, for their awe-inspiring commitment, adaptability, resilience and sheer hard work in continuing to provide essential veterinary services and look after the health and welfare of the nation’s animals, in what have been the most difficult of times.
“Whilst I sincerely hope that we are at last beginning to see light at the end of the tunnel, if there is one thing we have learnt, it is that things can deteriorate rapidly if we don’t all continue to play our part and follow all relevant guidelines.
“I therefore urge my colleagues to continue to use their professional judgement and think very carefully about their gradual return to more normal working patterns over the coming weeks and months, according to their individual circumstances and the best interests of their teams, clients, and the animals they care for.”
RCVS Council has also agreed that the policy and guidance changes made in response to the pandemic over the past 12 months will now be reviewed, and decisions made as to whether to retain, amend or reverse them.
The project is being led by Dr Faye Didymus (pictured) and Dr Jackie Hargreaves from Leeds Beckett University and will culminate in a set of evidence-based recommendations for how mental health education for veterinary students could be enhanced.
Jackie said: “As part of our project we have already explored the curriculum of accredited veterinary nursing courses for mental health content, but we would love to know more about current VN experiences of mental health in the workforce, and how mental health could be integrated into the curriculum of degrees and diplomas.
"This will include an interview, lasting approximately 60 minutes, about confidence in their practical skills, coping with work stress, and discussion about how to prepare students for the workplace.
“We are seeking VNs who are currently working in practice who have thoughts and ideas about how to further integrate mental health into the veterinary nursing curriculum.
"If you fit into this category, we would be very grateful if you could take the time to participate in our study.
"There is currently little research in this area, and we hope that the outcomes of our project will make a real tangible difference to the mental health and wellbeing of veterinary nurses both throughout their studies and in the long term when they enter the workforce.
“Faye and I would like to extend our thanks to everyone who has already supported our research project, and we look forward to hearing about the ideas and experiences of current practising veterinary nurses.”
For further information about the interview, please contact either Dr Hargreaves at j.hargreaves@leedsbeckett.ac.uk, or research assistant Jen Rawson at jennifer.rawson@leedsbeckett.ac.uk.
Recruitment for interviews will close on Saturday 7 September.
Patricia will take up the position at the start of November, replacing Mark Ross who is stepping down.
Patricia originally joined Vets Now in 2009, working in areas of hospital management and then business development.
She became COO in June 2021.
Patricia said today: “Vets Now is made up of fantastic people and it’s the honour of my career to be leading such a talented team.
“Our out-of-hours business model was set up twenty years ago by a vet to support the working practices of vets and vet nurses, helping to improve their work-life balance by providing outstanding animal care at times of greatest need to customers. As leaders in emergency care for small animals, we’ll continue to work steadfastly in supporting the profession.
“Mark has done a tremendous job driving the business forward and I’m excited to be able to continue to build on our success. “
Vets Now says it is working hard to drive diversity and inclusion within the profession, and with 88% of Vets Now staff being female, Patricia will lead a board of directors of whom nine out of ten are women.
That doesn't sound very diverse to me.
Where are the men?
Vets4Pets says research has shown that 28% of cats between 11 and 15 years show at least one clinical sign of cognitive dysfunction, with this figure increasing to 50 per cent in cats over 15 years of age1.
The prevalence in dogs is also reported to be significant, with some estimates indicating that 28% of 11- to 12-year-old dogs and 68% of 15- to 16-year-old dogs are showing clinical signs of the condition2.
A 2010 study, which used data from pet owner questionnaires, also estimated that the prevalence of cognitive dysfunction was 14.2% in dogs over the age of eight years, yet only 1.9% of older dogs were clinically diagnosed with the condition3.
The survey of 2,000 owners, which was conducted for Vets4Pets by market research company OnePoll, found that half would not be confident identifying the early indicators of cognitive dysfunction, namely: confusion, anxiety, restlessness, and a decreased desire to play.
62% said they would put any significant behavioural changes in their pet down to them getting old, and more than three in five admitted they can find it difficult to understand the signs of when they should be taking their pet to visit the vet.
Up to 33% delay taking their pet to the vet as they worry they might get bad news
However, 35% said they have or will increase the number of routine visits to the vets as their pet gets older.
Dr Huw Stacey, Director of Clinical Services at Vets4Pets said: “It is only natural that many pet owners can have apprehensions about bringing their pet along to the vets, which is just a testament to how much they care.
"But this is also why it’s incredibly important that we as an industry have the expertise and training needed to properly support pet owners with this diagnosis."
“Our ultimate goal is to help educate vets and nurses across the nation and empower them in their decision making when diagnosing elderly pets, as well as helping pet owners to care for their pets so they live a longer, healthier and happier life.”
As part of its campaign, Vets4Pets has sponsored a free CPD webinar in which Dr Sarah Heath, RCVS and European Veterinary Specialist in Behavioural Medicine (pictured right), considers ways in which the veterinary profession can improve the detection of this condition, enabling them to offer practical advice and support for senior pets and their owners.
The recording consists of a 45-minute webinar and a 15-minute Q&A session which will be available for anyone to watch for a year.
To watch the webinar, visit: https://vimeo.com/684610594/3d9d258bcb.
References
Tracey, who started working in practice as a trainee in 1986 and qualified in 1989, spent her nursing career in both mixed and small animal practice in her home town of Hinckley, Leicestershire before retiring in 2018.
She says the book is mainly aimed at people thinking of embarking on a career as a veterinary nurse, but she also hopes colleagues in the profession will enjoy it, particularly those who are newer to the profession and have an interest in how things have progressed over the last three decades.
Tracey said: "Having enjoyed a very long career as a veterinary nurse, I wanted to take the opportunity to share some of my experiences, the happy, the sad and the sometimes downright crazy!
"The role of the veterinary nurse has changed so much over the last thirty years and continues to evolve with each passing year. My story is a light-hearted journey from my early years as a fresh-faced trainee to a fully qualified head nurse, will all the highs and lows along the way.
"The book will hopefully appeal to all members of the veterinary profession, past, present and future as well as to animal lovers everywhere. It was written from the heart to celebrate the work that veterinary nurses do, the diversity of their role and the steep learning curves that many of us had to climb."
You can read a sample of the book here.
Confessions of a veterinary nurse is available from all good bookstores, and Amazon, priced at £10.99.
Sarah, who is one of twelve recognised Specialists in feline medicine working in the UK, will advise and explore the tell-tale signs of feline diabetes mellitus and how the condition is best managed.
Royal Canin says diabetes mellitus is estimated to affect around 1 in 200 cats and is the second most common endocrinopathy after hyperthyroidism. Risk factors can include gender and neuter status, lifestyle and medication history and most relevant today, obesity.
Sarah said: "The prevalence of feline diabetes mellitus is thought to be on the increase and diagnosis can be made more challenging by the stress hyperglycaemia phenomenon that cats are vulnerable to.
"By exploring and dissecting successful strategies and ways in which diabetic remission can be achieved, this webinar will hopefully assist veterinary professionals how to diagnose and manage effectively with great end results for both owner and cat."
To register for the webinar, visit: https://vetportal.royalcanin.co.uk/cpd/webinar/
The toolkit contains everything a practice needs to create its own lumps and bumps awareness campaign including social media posts, videos, newsletter content and client literature.
Up to 1 in 4 pets will develop cancer over their lifetimes1 and mast cell tumours account for 1 in 5 cutaneous neoplasms2, so early diagnosis of skin lumps and bumps is of course critical.
Neil Mottram MRCVS, Technical Product Manager at Virbac said: "Making the most of cuddle time with our pets, feeling for lumps and bumps, can make a huge difference to the early detection of skin abnormalities.
"Thanks to innovative new products like Stelfonta, the options available to veterinary surgeons to treat skin tumours in dogs has never been greater, so it’s an ideal time to educate pet owners on the importance of an early diagnosis".
The toolkit is available on the Virbac Resource Library which can be found by creating an account at https://vet-uk.virbac.com/home.html or from your Virbac Territory Manager.
The nominations allow practices to recognise someone at their workplace who has helped to hold up morale during a time when practices are facing unprecedented staffing and financial issues, and have taken it upon themselves to foster a positive work environment.
The Practice Wellbeing Star nominations were originally launched to accompany the Practice Wellbeing Awards, which have been cancelled this year because of the pandemic.
Liz Barton, SPVS representative on the Mind Matters Taskforce (pictured right), said: “With great regret we have had to postpone the Practice Wellbeing Awards as we recognise that practices may neither have the time nor resources right now to go through our comprehensive application process. However, there is still definitely a place for recognising those individuals who are going above-and-beyond to help their colleagues navigate their way through these difficult times.
"Nominating a team member is a great opportunity to discuss with your team and reflect on the positive things that are happening, and to nominate one person who has been particularly invested in contributing to creating positive team culture.
"The Practice Wellbeing Star nominations are open to all veterinary practices, and teams, including those working in universities, industry and business.
“We look forward to receiving your nominations and celebrating exceptional individuals who are committed to improving the mental health and wellbeing of their colleagues.”
Members of the veterinary team who are nominated for as a Practice Wellbeing Star will receive a certificate in recognition of their colleagues’ appreciation of their achievements.
Recipients of the certificate will also be entered into the prize draw for a pair of tickets to attend the joint SPVS and Veterinary Management Group Congress in January 2021.
Further information on how to nominate is on the Vet Wellbeing Award website at: vetwellbeingawards.org.uk/practice-wellbeing-star/
The closing date for Practice Wellbeing Star nominations is Friday 20 November 2020.
The gilets, which normally cost $170, have three heating zones: one around the neck, one across the back of the shoulders and one which heats the pockets, all powered by a small battery.
VetNurse.co.uk Editor Arlo Guthrie (pictured right) said: "As some members will know, I have a sideline reviewing gadgets and consumer tech on YouTube. Having reviewed the Ororo gilet, I bought a number of them for myself and my family, but thanks to a mix up by Amazon, I ended up with a spare men's XL size gilet (45-48 inch chest, 40-43 inch waist and 46-49 inch hip) .
"I'd like it to go to a good home, and I thought maybe a veterinary nurse or surgeon who now has to attend to clients in a frosty car park might be very glad of it.
"Of course, there are more women than men in the profession, so I'm going to offer one of the women's vests too."
To win one of the gilets, watch the review here: https://www.youtube.com/watch?v=l84lRgEN1s4, then email: support@vetnurse.co.uk with the answer to the following question:
On the medium heat setting, how long does the Ororo heated gilet stay warm?
First two correct answers out of the hat from those received by close of play next Wednesday (13th January) will get the gilets.
Arlo added: "Good luck, and a very happy New Year to you all. Let's hope we all get the vaccine soon.
"Oh, and if you enjoy the review, do subscribe on YouTube!"
For the study, 12 month's worth of anonymised data from CVS practices was analysed2.
The study concluded that lower engagement between a practice and its staff or clients, recent parental leave, shorter practice employment tenure, and younger age were all associated with an increased likelihood of support staff resignations.
Lower practice client engagement, which CVS says is a proxy for client satisfaction, was associated with increased odds of support staff resigning3, highlighting the potential impact of client incivility on veterinary colleagues who are typically in customer facing roles.
Reduced employee engagement – measured by a ‘employee net promoter score’ (eNPS), where colleagues rate how likely they would recommend the practice as a good place to work4, also correlated with increased resignations.
Within CVS, eNPS has been demonstrated to be positively correlated with the frequency of line manager discussions.
The current data suggests that consistent measurement of employee engagement in a veterinary setting at regular intervals throughout the year can have benefits for line managers in identifying increases in the risk of resignations and practice attrition, allowing them to take proactive steps to improve engagement.
A recent record of taking parental leave was also associated with greater odds of resigning in the following 12 months than staff who have not taken parental leave in the previous 12 months5.
Qualitative studies in other professions highlight the need for greater flexibility in working hours and focused managerial check-in support.
Therefore ‘return to work’ interventions may present an opportunity to improve retention.
Conversely, the increased length of employment tenure was associated with decreasing odds of support staff resignations6, potentially highlighting the role for long service reward schemes, such as the long service holiday awards CVS introduced a couple of years ago. Whilst employee age was associated with the odds of resignations, with a 1% decrease in the odds of support staff resigning with each additional year of age7.
Imogen Schofield, Director of Clinical Research at CVS, said: “Support staff are integral members of the team.
"These key roles contribute to the efficient and effective functioning of a veterinary practice.
"Despite the important roles of support staff, little research exists on these team members and there is no data describing reasons for their attrition.
“This research was done to help the wider industry to understand how we can reduce support staff resignations.
"It aims to identify demographic, payroll and engagement factors associated with resignations.
"We believe it adds valuable insights to previous survey-based research by organisations such as the British Veterinary Receptionist Association.
“Reflecting on our research from 2021, we have introduced a Zero Tolerance Policy to protect our colleagues against intrusive, offensive, violent or aggressive behaviour from clients.
"We have launched monthly interactive Receptionist Support Sessions, giving receptionists the opportunity to connect with their peer network, share experiences and ideas, and feel supported.
"And we are now focussing on developing our support staff through creating new Receptionist and Patient Care Assistant Career Pathways.”
The extension will triple the size of the hospital's waiting room and nearly double the number of consultation rooms to seven, including one cat-only consult room and a cat-only waiting area.
The work to improve facilities for felines will also enable NWVS to apply for the International Society of Feline Medicine (ISFM) gold award.
Clinical director Prue Neath said: “This work will serve to further enhance the modern facilities we have on offer and add to our wide range of cutting-edge equipment which is all aimed at delivering the very best of care and treatments to our pet patients.
“We are always looking to expand our expert team and recruit new specialists, clinicians and vet nurses, as well as extending our in-house opportunities for residents and interns to fulfil their veterinary ambitions.
“This work will be another piece in the jigsaw which allows us to meet those ambitions, both in terms of the care we deliver to pets and the opportunities we offer to outstanding clinicians.”
www.nwspecialists.com
Photo: Sarah Hardy, client services team leader at NorthWest Veterinary Specialists
Since qualifying as an RVN in 1998, Georgina, aka George, has had a number of veterinary management roles, including Head Nurse, Business Support Manager and Regional Operations Manager.
She is currently Practice Director for Irby and Neston Vets in Cheshire.
George joined the VMG Board in 2016 and takes over as President from Richard Casey, who becomes Senior Vice President of the association.
Stuart Saunders, Practice Manager at Devon-based Selworthy Vets, becomes Junior Vice President.
All will serve a one-year term.
George said: “Becoming a manager or leader has an impact on the individual, but has an even stronger impact on the work and day-to-day experience of those around them.
"These roles therefore bring with them a great responsibility to do them well.
“We know from our members that the support, teaching, coaching and other resources that the VMG offers are making a positive difference and I’m particularly excited to take on the presidency following the recent launch of our Certificate of Veterinary Leadership & Management, an accredited taught qualification.
"I believe rigorous qualifications are the most effectively way to create the 21st century leaders and managers the veterinary sector needs.
“During my presidency, I will continue to focus on extending the range of support and help we offer to leaders and managers."
Every two years, the Plowright Prize will offer £75,000 to recognise an individual working in Europe or the Commonwealth who has made a significant impact on the control, management and eradication of infectious diseases of animals.
Eligible activity must demonstrate animal, humanitarian or economic benefit. The prize money is intended to support the individual’s ongoing work in the field.
Potential recipients of the prize include veterinary surgeons, veterinary nurses and research scientists. Awardees may be working in a research setting, in academia, in practice or in other related sectors. Individuals must be nominated for the award, and the prize is not open to organisations.
Nominations are now invited for the inaugural prize, and must be received by 31st March 2020.
Executive Director of RCVS Knowledge Chris Gush said: "We are honoured to be launching the Plowright Prize in memory of one of the world’s most exceptional veterinary surgeons and scientists, and in celebration of decades of dedication to an area of substantial societal significance.
"It is our belief that this prestigious international prize will help stimulate further research and improvement activities, including supporting the development of expertise in the area of infectious disease within the veterinary profession."
Walter Plowright (1923-2010) was an acclaimed veterinary scientist whose major breakthrough in the battle against rinderpest – the tissue culture rinderpest vaccine (TCRV) – provided the key to eliminating the disease. In the year of Walter’s death, the Food and Agriculture Organization of the United Nations officially announced the complete eradication of the disease, only the second such feat in human history, alongside smallpox.
The story behind the profession’s eradication of rinderpest, commonly known as cattle plague, can be read in RCVS Knowledge’s publication Evidence-Based Veterinary Medicine Matters.
In 2023, the prize will celebrate 100 years since Walter Plowright’s birth with a special award of £100,000 to that year’s winner.
Full criteria for the Plowright Prize can be found on the RCVS Knowledge website: https://knowledge.rcvs.org.uk/grants/available-grants/plowright-prize-2019/.
Photo: Helen Leeds
The internet has brought major changes to the way that people behave towards and communicate with veterinary professionals (and indeed, each other).
The growth in freely available medical information online has, to some degree, devalued professional qualifications, because it has made every Tom, Dick or Harry think they an expert in everything.
The change towards communicating more via the (often hastily) written word than speech has also brought many challenges.
The written word, devoid of human expression, is often stark and uncompromising. It leaves everything to the reader's imagination. It polarises. It inflames.
Combine all this with the ability now for anyone to vent their spleen in front of a big audience on Facebook, and you have a recipe for an increasingly unhealthy relationship between owners and their veterinary team.
VNs FOR VNs has been set up so that veterinary nurses can have a safe place away from other social media to give each other comfort and practical advice when faced with these kinds of difficult situations.
Alasdair Hotston Moore, Clinical Editor of VetNurse.co.uk, said: "I'm so pleased we've come up with this group.
"We can help each other with this problem in several ways. Sometimes simply sharing a problem is enough, but we can also exchange experiences, provide factual information to counter misinformation and gather around to ensure colleagues are not alone."
VetNurse.co.uk will also be adding further support to help veterinary nurses navigate the challenges thrown up by societal changes, including further research into the subject and work to promote a greater understanding of the role of the veterinary nurse by the public.
The new group is only open to veterinary nurses working in practice, and recently retired veterinary nurses (many of whom will have seen it all before, and have useful advice to share).
To join the group, visit: https://www.vetnurse.co.uk/001/vns-for-vns