Dechra Veterinary Products has picked up a major award at the 2011 Veterinary Marketing Awards for a calendar called 'The Horse in History'.
The calendar, designed to promote all of Dechra's equine products but particularly Equipalazone, also won the award for most innovative use of direct mail. The company's website, http://www.dechra.co.uk/, was highly commended in the New Media category.
The John O'Hara Award is made to the VMA category finalist which, in the opinion of the judges, best demonstrates a high level of innovation or adventurousness in an aspect of the advertising mix. Designed to celebrate the unique position of the horse down the ages in culture, art, science and legend, the calendar featured twelve iconic illustrations, from the white horse carved into the chalk hillside in Uffington, Oxfordshire, to Da Vinci's sculpture.
It also included an embedded competition giving practices the opportunity to win practical aids, including wind up torches and water bottles, with the major prize being a trip to Vienna to see the Lipizzaner Stallions at the Spanish Riding School.
Larry King, Senior Brand Manager at Dechra, said: "Horses have had a unique relationship with man for thousands of years and this is what we wanted to celebrate with our calendar. The monthly competition with 100 prizes on offer and the special prize draw at the end of the year gave it a real point of difference and it proved very popular with our customers. It was the first time we'd run such a campaign over twelve months and we believe it to be unique in the animal health sector.
"We were delighted and honoured to win both the award for best use of direct mail and the John O'Hara award for The Horse in History. It will inspire us on our quest to continually set new standards in the way we communicate with our customers."
The Norman Cavalry
Galloping Horse
The Uffington White Horse
The Anatomy of The Horse
Incitatus
Bucephalus
Altamira Cave Painting
Gran Cavallo
Rocinante
American Carousel Horse
Aethenoth
VetSurgeon.org visited a random selection of stands in the commercial exhibition at BSAVA Congress, and asked: "What's new and exciting?"
Here's what they said:
Featured companies:
The British Small Animal Veterinary Association is celebrating a record Congress, attended by more than 8,000 people. That's 16% up on last year and the largest number ever recorded.
There were 5816 delegates (up from 5028 in 2010), including a record-breaking 634 visitors from more than 50 overseas countries. BSAVA says it expects that figure to snowball when the Association hosts the World Congress next year.
There were over 250 exhibitors in the commercial exhibition, where many millions of pounds worth of business was done (one exhibitor alone reported £5M worth of orders). Outside the exhibition hall, delegates amassed more than 100,000 CPD hours presented by more than 100 specialist speakers.
BSAVA President at the event Grant Petrie said: "It has been a tremendous honour to preside over such a truly world-class Congress, particularly to serve as President on the 250th anniversary of the veterinary profession.
"I am immensely proud to see more delegates and more exhibitors than ever before, together with a fantastic social programme and networking opportunities which created a really special buzz around the event.
"It is a really exciting time for veterinary science and Congress continues to be right at the heart of the profession. I believe it has been the best year yet and the figures certainly support this.
"I have always been impressed by Congress - particularly the commitment to supporting the entire veterinary profession and industry. I would like to congratulate and personally thank the dedicated team of volunteers from within our profession who have worked so hard to put this superb event together. That it is created by vets and nurses for their peers is what makes Congress so unique."
Norbrook has launched palatable pork liver flavoured Carprieve tablets to help make dosing dogs a stress-free experience for dog and owner.
Offering Cox-2 preferential pain release, Carprieve Flavoured Tablets are indicated for chronic inflammation, such as degenerative joint disease in dogs, as well as post-operative pain management. According to Norbrook, tests have shown 75 per cent of dogs will take them voluntarily.
Sascha van Helvoort MRCVS, international veterinary adviser for Norbrook Laboratories, said: "Palatability is an important consideration for owners, especially for dogs with chronic inflammation, who often need regular tablets.
"Success is often hit-and-miss, with dogs leaving tablets given in food or spitting them out. This led to us testing pork liver tasting carprofen tablets on dogs who needed treatment, and the vast majority ate them from a bowl. This means vets can prescribe them with all confidence that the dogs will get their medicine.
Sascha added: "Studies undertaken by Norbrook covered a wide range of breeds, and included dogs from one year old to 14. In addition, the majority preferred the Pork liver flavour to top brand 'palatable' tablets.
"Getting the dosage right is also easy. That's why we decided to introduce our Carprieve Flavoured Tablets in blister packs rather than in tubs to aid dosage administration."
For more information, visit: http://www.norbrook.co.uk
Petplan has announced the winners of its 2011 Veterinary Awards.
The awards are to recognise and celebrate staff and practices throughout the country that have delivered an exceptional level of care to the nation's pets and their owners.
Alison Andrew, Petplan's Marketing Manager said: "Britain is known to be an animal-loving nation and with millions of households owning cats and dogs, pets play a central part in family life. The Petplan Veterinary Awards give us the opportunity, on behalf of all pet owners across the UK, to thank the veterinary profession for the outstanding service they provide to our pets.
"This is the 12th year of the awards and this year we received over 2,800 nominations, a record number for the vet awards, which really highlights the high regard that the profession and pet owners have for these awards."
The winners for each category are:
VET OF THE YEARAlison Laurie, Crown Vets - Highlands What really stood out about Alison for the independent panel of judges was her clinical excellence, exceptional ability and compassion towards customers and their pets, all of which were highly praised in her nominations.
VET NURSE OF THE YEARMaria Corcoran, Orwell Veterinary Group - Ipswich Maria's ability to naturally lead by example was a prominent factor for the judges, as well as her ability to always make pet care and comfort her top priority. She also provides great customer service and high clinical standards.
VET SUPPORT STAFF OF THE YEAR Patty Fraser, Loch Leven Equine Practice - KinrossThe independent panel of judges was really impressed by Patty; she is considered to be the 'hub' of the practice and constantly makes a strong contribution to the team in many ways. Her ability to organise and multitask whilst offering excellent customer service is outstanding.
VET PRACTICE OF THE YEAR Emersons Green Veterinary Surgery Ltd - Avon Emersons Green Veterinary Surgery's work to continually educate their customers really stood out for the independent panel of judges. The practice works incredibly hard to provide regular newsletters and updates on their Facebook page, which is run by nurses, whilst maintaining a great level of service for their pets and clients. The practice has also been very successful in helping to re-home dogs.
Ceva Animal Health has launched a National Pet Census to collect information about the UK's domestic dog and cat population.
The Pet Census includes a range of questions on pet ownership including: the number of dogs and cats in a household, where the animals came from and their names, colour and whether they have a passport. Pet owners will also have the opportunity to complete an online 'pet-ition' to campaign for pets to be included in the next Census, earmarked for 2021.
Rachel Levy, communications manager at Ceva Animal Health, said: "The current Household Census states that everyone should be included - but it appears that they have forgotten to include pets, which are valued members of the family! While our National Pet Census is a bit of fun, there is a serious point to it as we will be able to gauge valuable information about pet ownership including where people get their pets from, popularity of breeds and how often a pet goes to the vet."
To fill out Ceva's National Pet Census, visit secrettohappypets.com or the 'That Purple Cat' page on Facebook by 30 April.
Typically, diagnosis of endocrine disease is based on a thorough history and physical examination, followed by laboratory tests.
However clinical signs vary substantially across animals with endocrine disorders, so this new app uses AI and big data from millions of dogs in the RVC VetCompass database to improve the chances of an accurate diagnosis.
Dr Dan O’Neill, Associate Professor for Companion Animal Epidemiology at the RVC, said: "By applying the latest AI technology, the app is designed to assist primary care veterinary surgeons to better detect and diagnose Cushing’s Syndrome.
"The app provides a guide to the probability of Cushing’s syndrome as an explanation in patients showing both typical and atypical clinical signs for Cushing’s"
The app is free to download on both Apple and Android devices in the UK and EU countries by searching for 'the endocrinology app".
Ceva Animal Health has introduced an improved version of Hepatosyl, its liver support supplement for horses.
Hepatosyl Plus for horses contains the same antioxidant ingredients as the original version but now also contains Silybin, the most active isomer of Silybum marianum (milk thistle)1.
According to Ceva, the addition of Silybin gives new Hepatosyl Plus a triple antioxidant approach to liver support to help neutralise free radicals within the liver. Free radicals are produced by hepatocyte mitochondria and cause oxidative damage to cell membranes, protein and DNA.
The company says Hepatosyl Plus's triple approach includes S-adenosylmethionine (SAMe), in a stable, pure and absorbable form, which is converted into the potent liver anti-oxidant glutathione and also helps to maintain bile flow; Vitamin E, which is well-known as a potent liver antioxidant, and Silybin, which works as an antioxidant by increasing cellular superoxide dismutase.
Hepatosyl Plus remains the only liver supplement to contain Vitamin K which is needed by the liver for the production of many essential clotting factors, such as factors II, VII, IX and X, making it ideally suited for pre and post anaesthetic liver support.
Ceva says an independent trial2 on horses with confirmed liver disease has demonstrated the benefits of Hepatosyl. Conducted by European Specialist in equine internal medicine Dr Tim Brazil, the trial involved seven horses of various ages and types. All animals were given Hepatosyl in addition to treatment with antimicrobials, corticosteroids, a low protein diet and vitamin B supplementation. Post SAMe supplementation tests revealed a notable reduction in raised liver enzymes, serum proteins and bile acids and the seven horses showed obvious improvements including better appetite, weight gain and demeanour.
For further product information contact Ceva Animal Health Ltd, 90 The Broadway, Chesham, Bucks, HP5 1EG, telephone 01494 781510 or visit the website at http://www.ceva.uk.com/
References1 Flatland B (2003) Botanicals, Vitamins and Minerals and the Liver2 Brazil T (2007) S-adenosylmethionine liver support supplement trial in horses
Cats Protection is urgently calling for compulsory microchipping of all pet cats.
The feline welfare charity says that two in three cats taken into its care are not microchipped, costing the organisation over £190,000 to microchip them. In addition, the charity says it ends up dealing with around 40 ownership disputes per year - the majority of which involve cats handed in as strays that are not microchipped.
The charity says unchipped animals are a major drain on its resources, which are already stretched looking after over 7,000 unwanted cats at any one time.
Peter Hepburn, Cats Protection's Chief Executive said: "I cannot stress enough how important it is for cats to be microchipped. The heartache and upset that a lost cat can cause is immense, as is the suffering to the cat. It could be so easily solved by a tiny 'chip that is no bigger than a grain of rice.
"When a cat comes into our care, the first thing we do is look for some sort of identification, including scanning for a 'chip. In a lot of cases, there is no 'chip so then we have no option but to trawl lost and found registers and to advertise the cat as missing. However, this is a very time consuming process with no guarantee that we will ever locate the owner, despite the best efforts of our volunteers and staff.
"It is a heartbreaking experience when an owner loses their beloved pet and is never reunited with them. Making sure a cat is easily identifiable is vital to increase the chances of a happy reunion so, if compulsory microchipping was brought in, many of these problems would be solved."
Two vacancies have arisen for veterinary surgeons to join the Royal College of Veterinary Surgeons' Veterinary Nurses Council.
The positions, which are open to veterinary surgeons not currently serving on RCVS Council, would be particularly well suited to those veterinary surgeons who have an interest in the nursing profession and some experience of working with nurses. However, applicants need not necessarily be politically involved with the profession at this point.
VN Council Chairman Liz Branscombe said: "Veterinary nurses play a vital role in the practice team and, with the opening of the non-statutory Register in 2007, the VN profession is now recognising its responsibilities in terms of maintaining professional standards, skills and competence.
"Now, more than ever, it is important that vets from all sectors of the profession take the time to get involved with the regulation and development of the role of the veterinary nurse."
Applications are invited from all veterinary surgeons, although those with some experience of working with veterinary nurses would be most relevant.
The four-year posts will require an annual time commitment of approximately six to ten days.
For an application pack, please contact Annette Amato, Deputy Head of Veterinary Nursing, on 020 7202 0713 or a.amato@rcvs.org.uk. The deadline for the receipt by RCVS of completed application packs is 30 April 2011.
Denise Coston of Castle Veterinary Surgeons in Durham has won The Veterinary Business Journal Practice Manager of the Year 2011, and praised the award for promoting her role.
Denise, who was a manager at Lloyds TSB's lending centre and previously ran her own business, before joining Castle Vets three years ago, said: "I did not find out that I had been nominated until three weeks before the ceremony - it was totally out of the blue. To make it to the final three was brilliant, but to win was just incredible.
Denise also said the Practice Manager of the Year Award plays a vital part in promoting the role of practice managers to the wider industry: "It is so important in recognising and championing the efforts of practice managers. I'm sure there will be many people out there who still don't know what we do or how we could benefit their business and this award highlights our achievements.
"This is an evolving role and it is often a case of matching what each practice needs, but I think the fact that there is an award highlights the point that there is true value in having a practice manager."
Editor of The Veterinary Business Journal Robin Fearon said: "Denise is a deserving winner of the title Practice Manager of the Year because she understands the importance of helping to define business strategy for the practice, and I wish her every success in future."
A survey commissioned by a new Sky TV series, Pets for Life, carried out in association with The Blue Cross, has found that 500,000 (2%) of Britain's 24 million pet owners say they no longer have money for their pet's food and are reduced to feeding the household animal with leftovers.
The survey also found that while two-thirds of pet owners dig deep into their pockets to find an average of £11.04 each week to care for their pets, one in five (21%) say they are dropping essentials such as visits to the vet in a bid to bring the weekly pet bill to under £5.
The poll of 1,200 pet owners indicated that higher insurance premiums, rising vet bills and rocketing pet-food prices have pushed the cost of owning a pet up to £574.08 a year. Nearly half of pet owners (47% or 12.2 million people) now spend an average of £9.40 on their pet each week, with a further 15% (3.9 million people) spending £19.50 a week, and 7% (1.8 million people) forking out more than £60 a week to keep their animals healthy and happy.
This comes as The Blue Cross revealed a 19% increase in stray and abandoned animals taken into its adoption centres in the last year compared to the same period the year before, with a total of 38 rabbits, 979 cats, and 419 dogs left to wander the streets. In addition, over 4,000 animals were given up voluntarily, many for financial reasons such as the owner being made homeless, having to move house or losing their job.
Laura Sleight, head of media relations at The Blue Cross said: "We pride ourselves on being a nation of animal lovers, but the sad reality is that some pet owners can either no longer afford to keep their pets or are unable to provide a suitable home for them. Animals add so much to our lives but it's important that people understand the cost, time and commitment involved before taking one on. Pets for Life aims to tackle these issues and provide real solutions to the everyday problems that can result in animals being given up or abandoned."
Pets for Life is on Sky Showcase (Channel 201, Freesat 403) on Sunday 8th May at 6:00pm and on Tuesdays at 7:30pm (repeated on Sundays) for at least a further seven weeks thereafter.
For the first time BSAVA is running a Case Report Competition to be held at the annual Scottish BSAVA Congress (26-28th August 2011 at the Edinburgh Conference Centre).
Veterinary surgeons, nurses and students are invited to submit abstracts of no more than 400 words detailing a case and interesting discussion points.
Cases will then be selected for a short presentation at the congress
Successful selection will entitle the presenter to free congress registration on that day.
At the end of the session, a BSAVA manual of the winner's choice will be awarded to the case report deemed favourite by the audience.
Abstracts should be submitted via email by the 15 June 2011 and notification of acceptance will be given by the 30 June 2011.
Please send any enquires or submissions to Gerard McLauchlan (g.mclauchlan.1@research.gla.ac.uk) or Yvonne McGrotty (yvonne.mcgrotty@vets-now.com).
A YouGov poll commissioned at the start of this month's National Vaccination Month Campaign by Intervet/Schering-Plough Animal Health has shown that pet vaccination rates nationally have remained stable between 2009 and 2011 despite the recession.
This could suggest that pet owners who do vaccinate generally accept that vaccination is not a discretionary item of spending which can be dropped in financially hard times. This is in contrast to worming, pet insurance and health checks, things which the survey found that between 6% and 9% of owners have cut back on.
Nevertheless, the survey supported industry data which shows that very considerable numbers of Britain's pets are left unvaccinated, with strong regional variations:
According to the YouGov survey, cost is a factor in more than 39% of cases where owners of a cat, dog, rabbit or horse are failing to vaccinate.
However, during National Vaccination Month, pet owners can download a voucher for a discounted vaccination offering savings of around £30 from participating surgeries throughout May. Unvaccinated and eligible dogs, cats, rabbits and horses are all included in the scheme and more than 2000 vet practices are taking part in the campaign nationwide.
Angus Robinson from Intervet/Schering-Plough Animal Health said: "The survey suggests that not only is there a demand for National Vaccination Month - 76% of those not vaccinating said they would take advantage of a scheme like this. But there is also a real need for client education. A staggering 91% of those polled said they would get their pet vaccinated if they were aware that there was disease in their area. Without wishing to scare people, we do need to alert pet owners to the fact that pet disease is out there. It is the kind of thing that they never think is going to happen to their beloved pet but when it does, it is devastating."
Eurovet has launched Relaquine 35 mg/ml Oral Gel for Horses - a licensed acepromazine (ACP) in a gel format.
The company says Relaquine can be used to sedate horses for examination and in stressful situations that some horses find hard to deal with such as farriery, box rest, dentistry and clipping where highly-strung horses can cause problems. Relaquine is administered orally or mixed with food and is available as an adjustable syringe format containing 10 ml of gel.
Relaquine is the fourth product launch this year by Eurovet and the company says there is more in the pipeline for 2011.
Relaquine Oral Gel is expected to be available to order from veterinary wholesalers from Monday 16th May. Eurovet is also offering an introductory promotion: for further details contact Eurovet on 01223 257933.
The British Veterinary Association has expressed disappointment at the Government's decision to introduce a licensing regime rather than impose an outright ban on the use of wild animals in travelling circuses.
Defra Secretary of State Caroline Spelman announced today that a ban on circus animals could not be introduced in the UK now because a ban introduced in Austria is currently being challenged under European law. In a written ministerial statement she said that the Government will now draw up standards for a new licensing regime.
BVA President Harvey Locke said: "The BVA strongly supported a ban because we believe the welfare of these animals is emblematic of the way we treat all animals under the care of humans.
"The welfare needs of non-domesticated, wild animals cannot be met within the environment of a travelling circus; especially in terms of accommodation and the ability to express normal behaviour. A licensing scheme will not address these issues."
Together with the RPSCA, Captive Animals' Protection Society and the Born Free Foundation, the BVA has wholeheartedly supported The Independent's campaign to ban wild animals in circuses. Over 15,000 people have signed The Independent's online petition, which is still open. Mr Locke will be joining representatives from these groups to present the petition to Downing Street next week.
Mr Locke added: "Although it only affects a small number of animals at present there is no guarantee that the number of wild animals in circuses won't increase in the future and, despite the best intentions, the needs of these animals cannot be met adequately by the environmental conditions of a travelling circus.
"As soon as the Austria situation is resolved, we would urge the Government to reconsider and take action to prohibit the exploitation of these majestic animals whose existence in the confines of a circus is solely to entertain people."
The 1CPD homepage now displays two progress bars: one to track the number of CPD hours currently achieved and recorded, and another to show how many hours have been reflected on.
Once the number of required CPD hours has been recorded and reflected on, a message appears to tell the user that they're CPD compliant.
This change will not affect existing CPD records, and all previously inputted activities and reflections will remain in the system.
Jenny Soreskog-Turp, RCVS Lead for Postgraduate Education, said: “We hope that the changes to the 1CPD platform will allow people to track their CPD more easily.
"A key element in outcomes-focused CPD includes reflecting on what you have learned as this is known to have a positive impact on both personal professionalism and patient-health outcomes.
“It should be noted that any CPD you have already undertaken for this year but have not yet reflected on will still remain in the system.
"However, in order to be compliant for 2023, you must reflect on every CPD activity completed.
"If you have completed your hours but have not reflected, this will show as non-compliant.
"In order to make those hours count, you simply need to go back and add your reflections.
"This doesn’t have to be a long and onerous task – uploading audio notes, adding an attachment, or writing a few notes stating what you learnt and how you will use this newly acquired knowledge moving forward will all suffice.”
www.rcvs.org.uk/cpd
The RCVS is calling for comment on a proposed new Case Management Protocol for its Disciplinary Committee.
The new protocol provides additional guidance to all parties, ensuring that evidence is agreed or considered well before the hearing. Its emphasis is on the Committee being able to read skeleton arguments and bundles of evidence from respondents before the hearing takes place, which speeds up the process and enables decisions to be made more quickly. At present, this is not always possible, as the information is not always made available.
Gordon Hockey, Head of Professional Conduct said: "The new protocol formalises the standard procedural direction for cases to be heard by the Committee, with the aim of promoting the timely and efficient preparation of cases and the smooth running of hearings. This is in the interests of all parties."
The Disciplinary Committee hears between ten and 15 cases per year. Under the Veterinary Surgeons Act 1966, the Committee can consider charges of serious professional misconduct, fraudulent registration and criminal convictions that affect a veterinary surgeon's fitness to practise.
A disciplinary system for registered veterinary nurses was set up in April 2011 and the nurses' Disciplinary Committee would follow the new protocol, as and when it is finalised.
The proposed new Case Management Protocol can be downloaded from www.rcvs.org.uk/about-us/consultations. Comments are welcomed from members of the veterinary team and from the public, by Monday, 8 August 2011, and should be sent to Carrie Gage, Clerk to the Disciplinary Committee, on c.gage@rcvs.org.uk.
The entertainer Michael Ball yesterday opened the final phase of Fitzpatrick Referrals' new ultra-hi-tech patient ward, which, according to the practice, will elevate animal care to a whole new level in the UK.
The ward boasts bacterial-resistant wipe-down wall coverings and floor surfaces with underground heating, and air conditioning optimised for high efficiency particulate air to minimise the possibility of infection.
Instead of gates or bars, the kennels have reinforced glass doors which permit a wide field of view for the animals and allow them to feel as much at home as possible. Each kennel has a space for medication and notes, and a "quick reference" daily guide is written on the glass door each morning to ensure continuity of care and ease of visibility for all. Each kennel has a radio and many are equipped with televisions to provide auditory and visual stimulation - creating a home from home experience for patients.
The practice says light is an important part of the "care package" offered in the luxury wards, and numerous windows and night time dimmers provide a diurnal rhythm to help comfort anxious animals and help those with separation anxiety to settle. Webcams are easily connected for remote viewing, and each and every patient is checked hourly by the 24 hour care team of ward assistants, fully qualified veterinary nurses, surgical interns, residents and senior clinicians.
Noel Fitzpatrick said: "I've always felt that people who love animals are generally great people, and they absolutely want to know that when their animal friend is away from home, especially if severely ill, that they are receiving round-the-clock care in the best facility imaginable. This in my head does not involve bars, so I have a "no bars" policy. I want the patient to be super-comfortable and not to feel threatened or "in prison", especially when some of them will have severe physical disability."
Michael Ball said: "I saw the Bionic Vet on television but I never thought I would find myself here. Noel has an extraordinary talent for healing and has built an amazing team who truly do care deeply about each and every one of these patients as if they were their own pets. They really do provide an unparalleled level of care. What Fitzpatrick Referrals has managed to do is truly remarkable. When I look at the level of hands-on care and compassion shown by all of team, I'm overwhelmed. I am hugely honoured to be associated with Fitzpatrick Referrals and what this practice stands for. The work which is happening here is benefitting the veterinary world and the human world - it's incredible."
After cutting the ribbon and declaring the new facility officially open, Michael Ball met with Dr Fitzpatrick for the 'see out consultation' for his dog, Freddie, who has been recovering after a major hip operation at the practice.
Vetoquinol has launched www.epiphenonline.co.uk, to support the veterinary profession and dog owners in the management of epilepsy.
The company says it has developed the online service to complement its existing monitoring aids and booklets, and give the best possible support to vets and patients during the complex process of stabilising and managing seizures.
The online service enables owners to keep a seizure diary, and share it with their veterinary surgeon so that they can prescribe an appropriate medication and management programme.
According to Vetoquinol, approximately three to five per cent of dogs suffer from idiopathic epilepsy, (which accounts for 80 per cent of epileptic seizures). The condition is inherited in some breeds, including Beagles, Dachunds, Keeshonden, German Shepherds and Belgian Tervurens.
Documenting the animal's history and seizure activity is crucial in assessing the progression of epilepsy. It also provides invaluable information for diagnosis and maintenance of effective therapeutic control.
Bicester Vets in North Oxfordshire has become the first to install Improvet, a touch-screen unit through which the practice can gather client feedback.
Improvet is one of a range of services offered by Pfizer as part of Vet Support+. It's designed to help small animal practices gather information, interpret client feedback and ultimately provide targets to drive business improvements. Located in the practice's reception area, the pre-programmed survey takes a few minutes of a pet owner's time to complete and is apparently proving a hit with clients.
The survey covers all aspects of the service the client has received, from booking through to the consultation, payment and administration of their appointment. Client comments are collected into a report assessing the standards of customer service delivered across the practice team.
Jason Williams, veterinary surgeon at Bicester Vets, said: "We have felt for a long time that we needed to make some changes at the practice in order to move forward and be well placed for future challenges and opportunities. With this in mind we undertook a review of our practice with the help of a Pfizer Business Consultant and during this process our staff identified that client communication and gauging client experience was something we were struggling with.
"When our Pfizer Business Consultant explained Improvet it seemed a logical next step. The completely paperless, anonymous nature and automatic report generation means it's taken the hassle out of surveying our pet-owning clients so that now instead of simply talking about the need for a client survey, we actually have one underway. We will use this information to get a clear picture of how we are performing and communicating as a practice before and after improvements are made."
Improvet gives practices a way of surveying clients completely independently of staff. Armed with this data about what clients truly think, a practice can:
Practices that think they would benefit from having an Improvet unit in their reception area should contact their Pfizer Account Manager or call 0845 519 4977.
The five talented winners of the "Vets in your daily life" competition were announced today by DG SANCO, the European Commission's Directorate General for Health and Consumers and the World Organisation for Animal Health (OIE).
DG SANCO launched the worldwide photography competition earlier this year, to coincide with World Vet Year 2011, celebrating the 250th anniversary of the veterinary profession. The five winners are: Somenath Mukhopadhyay (Winner for Asia), Genoveva Kriechbaum (Winner for Middle East), Molly Feltner (Winner for Africa), Ariel Alejandro Corvalán Herrera (Winner for the Americas) and István Konyhás (Winner for Europe). István Konyhás, European winner and leader of the Hungarian Working Group of Cranes said: "The photo I took in Hortobagy's Bird Hospital (a foundation set up for healing injured wild birds) highlights the care put into healing an injured stork. It also reflects the meticulousness of Dr János Déri trying to re-instate the lost parts of the stork's beak with dental treatment. As a volunteer of the foundation I have taken photos of their work for years so I am pleased to be one of the winners and with the prize money, I hope to be able to take even more interesting and striking photos."
István Konyhás' winning photograph highlights the care put into healing an injured stork. © European Commission.Molly Feltner, African winner and Communications Officer for the Mountain Gorilla Veterinary Project (MGVP) commented: "I am delighted to be one of the winners of this photo competition and am particularly proud of what this photos highlights. Working with the MGVP in Rwanda, Uganda and the Democratic Republic of Congo (DRC) we are dedicated to saving the lives of mountain gorillas. This photo beautifully depicts the doctor-patient relationship between MGVP's veterinarians and gorillas."
Molly Feltner's winning photograph depicts the relationship between Mountain Gorilla Veterinary Project veterinarians and gorillas. © European Commission.
Ariel Alejandro Corvalán Herrera's photograph won the Americas category. © European Commission.
The winning image for the Asia Pacific region was taken by Somenath Mukhopadhyay. © European Commission.
Genoveva Kriechbaum was the winner for the Middle East. © European Commission.
This year's Veterinary Week, from Monday 16th to Sunday 22nd May, aims to highlight the contribution of the veterinary profession to society under the slogan "Vets in your daily life." This includes a conference on 'Crisis Management in the Food Chain' (organised by the European Commission) today and tomorrow, during which Commissioner John Dalli will present the prizes to the regional winners of the international photographic competition organised jointly with the World Organisation for Animal Health (OIE). Events to celebrate Vet Week will be taking place across the European Union.
BEVA is giving its members the opportunity to participate in a free practice benchmarking survey, to help them ensure their business is being run as efficiently and profitably as possible. The results of the research will be released at BEVA Congress, 7th-10th September 2011.
The Association has worked with Hazlewoods, chartered accountants and business advisors to the veterinary profession, to develop a detailed benchmarking questionnaire for equine veterinary practices, which allows businesses to compare their practice, anonymously, with other similar practices. The report should identify areas for profit improvement, including practice structure and pricing and may also highlight other potential methods of income generation.
Mark Beaney, partner at Hazlewoods and specialist advisor to the veterinary profession, said: "This is a super opportunity for equine practices to obtain helpful, free advice on how to fine-tune their business for maximum efficiency, delivery and profit. The questionnaire should take no more than half an hour to complete and in return we will provide you with a confidential individual report, with your practice data benchmarked."
Mark will present an overall report on the equine veterinary market at BEVA Congress on Saturday 10th September. All participating practices will remain anonymous. The benchmarking survey can be downloaded from the BEVA website at: http://www.beva.org.uk/news/view/59 and must be completed by 30th June 2011.
BEVA Congress runs from 7th-10th September 2011 at the Liverpool Arena Convention Centre, Liverpool. This year BEVA will be celebrating its 50th anniversary - for further information and to register visit http://www.beva.org.uk/.
Vets Now, the out-of-hours emergency care provider, reports that it has seen the number of veterinary nurses undertaking the Certificate of Veterinary Nursing in Emergency Critical Care nearly triple.
Since it was launched in September 2009, the number of students has increased from 12 for the first six month session to 35 students in the most recent intake.
The course was founded by Vets Now and the City & Guilds NPTC as the first certificated emergency and critical care veterinary nursing qualification designed for veterinary nurses who want to further their knowledge of small animal emergency and critical care. The distance learning qualification which takes approximately 18 months to complete is open to all RCVS listed or registered veterinary nurses under employment.
Organisers are currently accepting applicants for the next intake in September and invite interested parties to find out more about the course at www.vets-now.com/vets/cpd-training
Wendy Busby, Head of Training and Development at Vets Now said: "I've seen how much ECC has evolved in the UK over the years and the increased recognition that nurses have for the vital role they play within an emergency clinical team.
"Vets Now developed this certificate with the awarding body City & Guilds to give veterinary nurses the opportunity to increase their knowledge once they are qualified vet nurses. The qualification will enable candidates to develop their emergency and critical care understanding and skills, and become an invaluable member of any practice team, whether it's a daytime or emergency practice."
Course graduate Valerie Cooke, a veterinary nurse at Moray Coastal Vet Group for three years, was sponsored by Merial Animal Health to take the qualification. She said "I was keen to enrol on a course which would provide me with a more in-depth knowledge of the emergency and critical care field, as this is an area I am regularly faced with in my job. I felt the course covered many of the elements my career development required and now having completed it I feel much more confident when faced with an emergency situation.
"What's more, it was handy that the course was theory based allowing me to continue my full-time employment whilst studying. My employers have also benefitted from me taking the qualification, and have even considered elements of the course for their emergency protocols."
Robin Livingstone from Merial Animal Health said, "We took the decision to sponsor some students on this course because we believe it provides a valuable enhancement to their clinical skills. We have received very positive feedback on the content and delivery of the material and are considering supporting further candidates in the future."
For further information on the course, visit www.vets-now.com/vets/cpd-training or alternatively contact one of the Student Liaison Officers via email on vncertecc@vets-now.com or by phone 01383 628721.
Virbac Animal Health has launched Microbex, a POM-V shampoo for the control of Malassezia proliferation and associated clinical signs.
The arrival of Microbex extends the Virbac shampoo range to eight, providing vets with the most comprehensive specialist options in the management of skin conditions, says the company.
Microbex (POM-V) contains 3% chlorhexidine. Product manager Chris Geddes MRCVS said: "Chlorhexidine at this level provides a complete treatment for Malassezia.
"The shampoo also has a flexible application schedule and simple dosing cap, both of which are designed to help improve client compliance and treatment success rate.
Chris added: "Microbex is available in 200ml bottles making it an attractive purchase option for clients."
Further details can be found in the NOAH compendium http://www.noahcompendium.co.uk/. For details on launch promotion contact your local Virbac territory manager or call Virbac on 01359 243243.