Petplan has launched this year's Insurance Advisor Award in association with VetNurse.co.uk, and is calling for nominations.

The award is to recognise the hard work and dedication that Petplan Insurance Advisors (PIAs) do to highlight the importance of insurance to pet owners so that they are protected financially.

Petplan says pet owners often look to vet staff to help them better understand veterinary procedures, treatment and medication, but they're also increasingly looking for advice about insurance, and that is why it is important that a formally trained member of staff is available to answer customer queries when it comes to pet insurance.

Petplan works with over 4,000 veterinary practices throughout the UK to promote pet insurance. These are Appointed Representative (AR) practices who receive training and certification to speak about specific insurance policies. The PIA scheme is an extension of this - AR practice staff can train to become a dedicated Pet Insurance Advisor by registering on www.petplan.co.uk/pia

Becoming a PIA allows vet staff to earn valuable CPD points whilst developing transferable skills such as confidently promoting products and handling client objections.

Deputy Veterinary Practice Manager Kelli Vogt, of Polsloe Veterinary Clinic in Exeter, who won the 'Petplan Insurance Advisor Award 2010', said: "The scheme is such a great programme and I recommend it to all my colleagues and anyone that will listen. It's a great link between veterinary practices and insurers and it means that we can really help pet owners have financial security should anything happen. The more pet owners are informed of the importance of pet insurance the more likely it'll become mandatory, which will allow them to always get the best possible treatment for their pet without having to worry about the financial implications."

Director of Petplan, Neil Brettell said: "We are incredibly proud to help recognise the hard work and dedication that Petplan Insurance Advisors give their customers, helping to keep them constantly informed and up-to-date. So please get your nominations in!"

To nominate your dedicated colleague for the Petplan Insurance Advisor Award, please visit www.petplan.co.uk/pia. The PIA of the Year will receive a 16GB Ipad2 with WiFi, worth £399.

Nominations close on 9^th September and the nominees will be judged by industry professionals. The winner will be announced at the annual BVNA Congress, taking place from Friday 7th - Sunday 9th October 2011.

For information on how to become a PIA contact Vetline on 0800 316 8800 or alternatively log onto www.petplanpia.co.uk.

To find out more about Petplan visit http://www.petplan.co.uk/

Hill's Pet Nutrition has announced that it is developing a new webinar series for veterinary nurses.

The three webinars will all be free of charge. Although the topic of the webinars remains a closely guarded secret for now, Hill's says it is promising a sparkling line up of speakers who will help nurses to develop a different mindset about a significant number of their patients, with far reaching consequences for their clinical approach. There will also be tools, models and frameworks provided that can then be used in practice to evolve some of the services most practice offer.

There will be a CPD certificate to download after the event and the webinars will also qualify for CVE points for nurses from Ireland.

Tim Dobbins, Associate Veterinary Affairs Manager said: "The fantastic and enthusiastic response to our feline webinar series has convinced us that this technology meets the needs of veterinary professionals perfectly. The savings in time and energy are very much valued by busy professionals with work and family commitments. We have a long heritage of providing CPD for nurses through our VNA programme and we are keen to continue to support their ongoing professional development by building on those skills in relevant areas."

To be sure of grabbing a place, veterinary nurses, trainees and ANAs can send Hill's a note of interest in attending the webinars by calling 01923 814454 or emailing Jane Quail (Jane_Quail@hillspet.com). They will then be sent priority notification and full details of the webinars, as soon as the booking facility is open.

Antech, a Mars Petcare business, is opening a new veterinary diagnostics laboratory in Warwick on the 15th November.

This adds to the company's existing lab network, which also includes Southfields Veterinary Specialists Diagnostic Laboratory and the Dick White Referrals Diagnostic Laboratory. 

In addition to its lab services, the company also offers in-house diagnostics, imaging and technology solutions, telemedicine services and rapid diagnostics. 

In the UK, the company will offer KeyScreen, a DNA-based GI parasite screening solution, AIS RapidRead, an imaging technology that enables diagnosis in under ten minutes, and coming soon, Nu.Q, a system that measures nucleosomes to screen and monitor for canine cancer.  

Antech will be at the London Vet Show this year, where veterinary teams will have the chance to hear from the company's head of clinical pathology, Dr Butty Villiers and head of anatomic pathology, Dr Rachel Pittaway, about the latest innovations and diagnostics developments.

antechdiagnostics.com

Bayer Animal Health has announced that following the success of its educational TV advertising campaign, which ran earlier this year and promoted the need to worm cats, a second advertising campaign will now run in September.

Bayer (makers of Profender Spot-on solution) says its first campaign, which ran in May, had the principal aim of driving pet owners to their vet to ask about spot-on worming for their cats.

As part of the same campaign, research was conducted on cat behaviour by interviewing cat owners and attaching 'cat cams' and 'cat navs' to nine cats around the country. The results were analysed by cat behaviour expert Roger Tabor and can be found on the website www.spotonwormer4cats.com/, both as a short video documentary and a 24-page report, entitled 'The Secret Lives of Cats'.

A consumer PR campaign was also run in parallel with the TV advertising, which Bayer says was very successful in attracting entrants to a competition to find the cat with the biggest personality. Winners of the Cats with Cat-titude competition have now been announced and profiled on www.spotonwormer4cats.com.

Dan White, Profender product manager, said: "Post campaign market research revealed there was a 5% increase in the awareness of spot-on cat worming.

"The second phase of TV advertising - using the same advert but without the online competition - will start on 4^th September and will build on the success of the previous advertising. And over the following three weeks, it will be broadcast on ITV1, ITV2, Channels 4 and 5, and Sky One, and is expected to reach 7 million of our core target audience."

Veterinary practices can obtain a subtitled version of 'The Secret Lives of Cats' documentary to play in their waiting rooms, and a wide selection of support materials, by contacting their Bayer Territory Manager.

Neil Forbes FRCVS, Specialist in Avian Medicine at Vets Now Referrals, has been dealing with a rather interesting case: an owl that swallowed a sock.

John Dowling, the owner of a falconry business and keeper of the 13 week old Indian eagle owl called Lydon noticed he was not eating properly, and then looked dazed and confused when taking part in the Stonehouse Horticultural Show & Summer Jolly. After the show, Lydon looked like he was trying to vomit but couldn't, so John took him to Vets Now Referrals in Swindon for a consultation.

Neil examined Lydon and found there was a hard swelling in his abdomen. Radiographs confirmed a bloated and very full stomach. The decision was taken to operate on Lydon to remove whatever was inside. Fearing a growth or tumour, Neil was rather surprised to find instead a smelly old sock in Lydon's stomach. With the sock successfully removed, Lydon was able to go home a few hours later, none the worse for his experience.

Lydon's owner, John, said: "Lydon is a hand-reared Indian eagle and is often in and around the house. The sock is a toy he has played with since he was a owlet, and never did I think he would, or could, have eaten it!

"I was obviously surprised when Neil found the sock in Lydon's stomach but more relieved than anything. I feared the worst but was delighted to find out it wasn't something more sinister."

Neil said: "Never in my 28 years of avian medicine experience have I treated an owl that swallowed a sock, it's just unheard of. Thankfully John brought Lydon into our clinic for a consultation upon suspicion something wasn't quite right and we were able to remove the sock preventing further health deterioration.

"We would always advise owners of pets to be careful when leaving items around the house, as you can never predict how mischievous pets can be."

The Forestry Commission, together with other agencies and landowners, is stepping up efforts to find out why some dogs have fallen ill while on countryside walks.

Over 50 cases of so called Seasonal Canine Illness (SCI) occurred during the autumn of 2009 and 2010 in Nottinghamshire, Lincolnshire, East Anglia and Warwickshire, although there have been reports from further afield.

Symptoms include severe vomiting, diarrhoea, shaking / trembling and high temperature, and have generally been displayed by animals within 24 hours of walking in the countryside, especially in woodlands. A small number of dogs have died. The cause of Seasonal Canine Illness remains unknown.

Jo Atkinson, from the Forestry Commission, said:  "Although no cases have yet been reported this year, we are working with our many partners to get a clearer picture of the distribution and reasons behind this upsetting sickness. Both dog owners and vets can play their part too in helping protect cherished pets."

Moves to tackle the illness include:

• Agencies including the Forestry Commission and Notts County Councilhave teamed up to ensure that data collection on incidents is co-ordinated to achieve a much better picture of any outbreaks. It is likely that cases have gone unreported in previous years.
• The Animal Health Trust is asking dog owners who have walked in affected areas to fill in a questionnaire at www.aht.org.uk/seasonal_illness.html even if dogs did not fall ill.
• Nottingham University Veterinary School is to carry out two research projects to try and develop a test for a possible toxin which may be to blame.
• Landowners are seeking to work with vets to learn about cases more rapidly so they can inform people using their sites for dog walking.
• The Veterinary Poisons Information Service will monitor reports for unusual cases which could be SCI.

Veterinary surgeons are asked to:

1. Report suspected cases in Nottinghamshire to enquiries.sherwood@forestry.gsi.gov.uk
2. Report suspected cases from elsewhere in the country to the Veterinary Poisons Information Service
3. Collect and store samples for possible use by Nottingham University.
4. Encourage pet owners to complete the Animal Health Trust questionnaire.
5. Display the questionnaire prominently in surgeries.

Vethelpdirect.com, the website founded by VetSurgeon.org member, Susie Samuel MRCVS, has launched a new system called VetReviews which allows your clients publish a review of your service directly from your own website.

To use the system, you (or perhaps more likely your website person) embed a small form on your website, called a widget, as shown on this example: www.baytreevets.co.uk (bottom right hand side).

Clients then click the link in the widget to submit a review of your practice, or to read existing reviews.

To ensure fair play, each review is checked by a person who removes any spammy or malicious reviews, and looks for any signs of fraudulent multiple reviews being submitted by one person.

In the event of a negative review, the practice is given 5 days to respond before the review is published, which means the review isn't displayed without the practice's side of the story.

However, as Susie points out, a single negative review is not necessarily a bad thing; most people are able to put one bad review into context. Indeed, a small number of negative, or less positive reviews tends to make the glowing ones seem more credible.

VetReviews are optimised for inclusion in Google search results, which should also help your search engine visibility.

For more information about VetReviews (which is a free upgrade for existing customers), email: vets@vethelpdirect.com, or telephone 0845 4961 204.

Elisa Best, a referral practitioner at Rowe Veterinary Referrals in Bristol, has received a 'Vet of the Year' award from the International Fund for Animal Welfare (IFAW) at the House of Lords, for her work getting members of the public to support centres rescuing rhinos and other threatened African wildlife.

Elisa, pictured right next to Bill Oddie, is the founding member of a craft conservation charity called Blankets for Baby Rhinos. In less than three years the group has amassed a Facebook community of around 3,500 members, primarily knitters, crocheters and crafters, to make blankets and other items to supply to wildlife centres taking in orphaned and sick rhinos in Africa, as well as other wildlife threatened by poaching.

Originally from South Africa, Johannesburg-born Elisa had planned to work as a vet treating wildlife but found herself working in small animal practice in Cape Town before moving to the UK.

Still, colleagues and friends often told her of the injuries they saw inflicted on rhinos targeted for the illegal trade in their horns, so she and a friend decided to help. 

After building a following and supplying thousands of blankets for a growing number of wildlife orphanages in Africa, she wanted to harness the enthusiasm of members to help meet the other practical needs of the centres, as well as helping rangers and dogs working in anti-poaching units.

Now a registered charity, members supply all kinds of equipment including animal feed, medicine and veterinary supplies to a wide list of centres, as well as food for anti-poaching dogs while continuing to run appeals which crafters can assist with. Currently they are asking knitters to knit hats, scarves and blankets in black or dark colours for rangers, so they can keep warm at night without being spotted by poachers.

James Sawyer, UK Director of IFAW, said: "Elisa’s pioneering approach to harnessing practical public support to help rhinos and other rescued African wildlife is really impressive and she is a great example of animal welfare in action. We hope her efforts will inspire the next generation of animal welfare and conservation campaigners. She is a very deserving winner of IFAW’s Vet of the Year Award."

Bayer Animal Health is hosting ‘Planning your way out of the crisis’, a free webinar at 7:00pm tonight in which veterinary business guru Alan Robinson will offer support and advice for practices emerging from lockdown. 

Alan, who is MD of the veterinary business consultancy, Vet Dynamics, will be looking at finances, the team, and scoping out a future strategy. The session will provide practical planning tools, strategic advice, and the opportunity to ask questions.

Bayer points to a number of trends which have emerged during lockdown which it says practices must respond to quickly in the post-lockdown recovery.

The company says retailers have reported that internet traffic increased threefold at the start of lockdown and it remains at double the pre-lockdown levels. Direct retail sales of flea and tick products have also increased.

This suggests that owners are becoming more comfortable with buying preventative healthcare products online.

Bayer says there is a business opportunity here for practices. The subscription box market is expected to hit £1 billion by 2022², and one way practices can capitalise on this trend is by offering home-delivered flea, wormer and tick treatments.

Another business opportunity could lie in research by Banfield Pet Hospital among 1,000 US pet owners in which 20% vowed to take their pets ‘more often’ to the vet post-lockdown for preventative care checkups³.

Caroline Braidwood, Regional Business Manager of Bayer Animal Health said: "We know that many veterinary customers have potentially gone elsewhere during the pandemic and vets will need to work hard to win them back. Our webinar will provide tangible insights to ensure that practices can flourish. Whether you’ve worked with Bayer or not, our team of Veterinary Business Managers are here to help. We’re all in this together, and with some planning, we can ensure the veterinary industry continues to grow.”

To book your webinar place, visit: https://event.webinarjam.com/register/46/rk71qav5 

Butternut Box, which makes fresh food for dogs, has launched a new referral scheme for veterinary nurses. 

The company makes personalised, calorie-controlled fresh meals for dogs; 20 million of them since it launched in 2016.

Each recipe is made of human-grade ingredients and contains 60% single-source protein and 40% vegetables and lentils, with added minerals. There are no preservatives, derivatives or byproducts. Recipes such as "Chow Down Chicken," "Gobble Gobble Turkey," and "Swish Fish Dish" contain less than 5% fat content.

The meals are portioned specifically to each dog according to their calorific need. They are then delivered directly to the customer's door (free-of-charge) via a subscription model.

The model has proven so successful that Butternut Box has recently secured £20m in venture capital to grow the business.

The company launched a referral programme in early May, in which over 50 veterinary surgeons and nurses have signed up to become Butternut Box 'ambassadors'. 

Each ambassador is give a unique discount web address which they can give to any client that would benefit from a freshly cooked, calorie-controlled diet for their dog.

If the client redeems the code, a one-time referral fee is credited to the ambassador's account, which can be transferred to a personal account, donated to charity or spent on Butternut Box food for their own use.

Kyle Kennedy from Butternut Box said: "We take great pride in the quality of our food. We think dogs deserve better, and we want to give pet professionals a food they can be proud to recommend."

For more information about being a Butternut Box ambassador, email: kyle@butternutbox.com.

The RCVS Veterinary Nurses Council has approved an alternative assessment method for those awarding organisations and universities who are unable to provide objectively-structured clinical examinations (OSCEs) under the current social distancing guidelines.

VN Council set up a special OSCE Taskforce in April this year to draw up proposals for an alternative to the OSCEs which would allow students and examiners to practise social distancing and remain safe. 

While some awarding organisations and universities have since developed methods of holding their OSCEs within social distancing guidelines, others have had to cancel the OSCEs indefinitely on the grounds it would not be safe or practical to hold them.

In response, the Taskforce developed a new ‘Patient-based Assessment’ (PBA) method, which was approved by VN Council at its meeting last Wednesday, which will allow student veterinary nurses to prove they meet the Day One Competences and Skills, making them eligible to join the Register.

Racheal Marshall, Chair of VN Council (pictured right), said: “After much hard work, deliberation and consideration over a number of different options, we have developed an alternative assessment method for student veterinary nurses that is safe and complies with the social distancing guidelines, while still upholding our standards and ensuring student veterinary nurses are competent to join the Register.

"The alternative, called a Patient-based Assessment, will involve building up a small portfolio of case reports and supporting evidence to prove how those who use this assessment method meet the Day One Competences and Skills. Once this has been signed-off and submitted, students using this assessment method will undertake a detailed and structured discussion about their involvement with the cases they have described.

"There will be two examiners present for the interview, however, students will only have to discuss their cases with one of them. The outcome of the discussion will determine whether students can be awarded their licence to practise qualification and subsequently apply to join the RCVS Register of Veterinary Nurses."

The alternative assessment method may not be relevant to all student veterinary nurses as they may have an awarding body or university that has decided it can safely hold its OSCEs under the current conditions, or they may be training through the apprenticeship route. Those who are unsure whether this assessment method is applicable to them should contact their educational establishment for further advice and clarification.

Racheal added: “We recognise the difficulties student veterinary nurses have faced and that this has been an unsettling time, so we are pleased that the taskforce and VN Council has come together to develop a workable and deliverable alternative.”

A detailed handbook containing further information about the criteria and process for the Patient-based Assessment has been published on the RCVS website at www.rcvs.org.uk/document-library/veterinary-nurse-patient-based-assessment-student-handbook.

It is recommended all student veterinary nurses read this to get a full understanding of how the assessment method will work. The RCVS Veterinary Nursing Department can also be contacted on VNPBA@rcvs.org.uk

Katie Whalley, a veterinary nurse at Chipping Norton Veterinary Hospital, has been awarded the first ever MSD Animal Health Veterinary Nurse Research Bursary.

Katie (pictured right) was awarded £1,000 for her research into the use of an ATP bioluminescence meter to monitor cleaning, with the aim of improving hospital hygiene.

The research is part of her study towards her Certificate in Surgical Nursing.  

Katie said: "While we don’t have a clinical infection problem at our hospital I believe that there is always a need to improve hygiene standards across the industry as a whole. My aim is to prove that there are easily implementable, and affordable, processes that will improve the hygiene levels of the clinical areas in which I will work. I hope that this can then be rolled out further across the hospital and implemented across our branches and the veterinary industry as a whole."

Michelle Townley, veterinary advisor at MSD Animal Health said: "As the first veterinary nurse to receive one of our research bursaries it’s appropriate that this has been awarded for work that can easily support future developments within the industry. We are committed to preserving and improving the health, well-being and performance of animals so this piece of research fits well with this important goal.

MSD Animal Health launched its first Veterinary Nurse Research Bursary last year, adding to its existing vet surgeon and vet student schemes. One £1000 bursary has been made available to the student or qualified veterinary nurse in the UK with the best research project application. It offers an opportunity to win additional prizes of £1,000 and £500 for the best research projects and presentations at the MSD Animal Health’s Research Bursary Day in June 2020.

For further details go to the MSD Animal Health Research Bursary website at www.msdahresearchbursary.co.uk.

Midlands-based Dr Lynn Jo Ann Davies MRCVS has been reprimanded and warned by the RCVS Disciplinary Committee for serious professional misconduct involving drink driving convictions and being under the influence of alcohol whilst on duty as a veterinary surgeon.

The committee heard five charges against Dr Davies at a resumed hearing of an inquiry which was originally adjourned in January and then July 2018. The decision was made, at both the 2018 hearings, to postpone the final decision on the sanction.

The first two charges against Dr Davies related to convictions for drink driving in March 2014 and October 2015 for which she received driving bans of 17 and 45 months.

The third charge related to her breaching a number of undertakings she had entered into as part of the College’s Health Protocol, including her consuming alcohol on four occasions between May 2015 and January 2016 and missing a pre-arranged appointment with a consultant psychiatrist appointed.

The fourth and fifth charges related to being under the influence of alcohol on three occasions while she was on duty as a veterinary surgeon in December 2016 which was also in breach of her undertakings under the Health Protocol.

At Dr Davies' first Disciplinary Committee hearing in January 2018, she admitted all five charges against her and also accepted that her conduct was disgraceful conduct in a professional respect.

The Committee accepted her admissions and found, with the exception of one allegation, that her conduct was disgraceful in a professional respect.

At the conclusion of its hearing on 23 January 2018 the Committee decided to postpone its decision regarding sanction for six months on the basis of Dr Davies’ entering into undertakings, including not to practise veterinary surgery and to remain abstinent from alcohol during the period of postponement and to undergo blood and hair tests for alcohol consumption every two months.

At the resumed hearing on 30 July 2018, Dr Davies’ Counsel submitted on her behalf that she wished to return to practise and the Committee reviewed evidence that she provided to demonstrate she had complied with her undertakings.

However, the Committee retained concerns about Dr Davies' return to practise and therefore required her to identify a veterinary surgeon who would agree to act as her mentor, noting that the mentor would have to be acceptable to the College as someone suitable to act in that capacity.

The Committee also required the continuation of the requirements for abstinence from alcohol and the programme of blood and hair testing.

A further requirement of the Committee was that Dr Davies should make a disclosure to any new employer of her appearances before the Committee in January 2018 and in July 2018 and of the decisions it made.

The final requirement of the Committee was that the respondent should not accept a ‘sole charge position’ at any time during her employment during this next period of postponement of sanction. The Committee then directed that the hearing be postponed for a further 12 months.

The Disciplinary Committee resumed its inquiry on 7th August 2019, when Dr Davies submitted documentary proof and medical records to demonstrate she had complied with all her undertakings given at the last hearing. The Committee also heard from Dr Davies’ appointed veterinary mentor who provided a statement that concluded that she no longer needed monitoring or supervision.

The Committee then considered what sanction to impose on Dr Davies.

Ian Green, chairing the Committee and speaking on its behalf, said: "The view of the Committee is that the respondent has to date overcome her addiction to alcohol and, given that her competence as a practising veterinary surgeon is not disputed, that she should therefore be permitted to return to her chosen profession. However, in the judgment of this Committee the seriousness of the offences to which the Respondent has pleaded guilty means that a sanction of “No Further Action” cannot be justified."

The Committee therefore decided that the most proportionate sanction was for Dr Davies to be reprimanded as to the conduct she admitted at previous hearings and that she be warned as to her future conduct.

Ian added: "The respondent must understand that she has been given an opportunity to prove that, for the remainder of her time in practice, she can meet the high standards expected of all registered veterinary surgeons from both other practitioners and from members of the public who entrust the care and treatment of their animals to members of this profession."