For the research, the medical histories of 188 Basset Hounds and 270 Dachshunds presenting to CVS’ Dovecote Veterinary Hospital and Chestergates Veterinary Specialists, and the University of Ghent were retrospectively assessed.
Information included signalment, whether the dog had received a diagnosis of TL-IVDE, the duration of clinical signs, affected discs and anatomical region and the neurological grading at presentation and discharge.
Basset Hounds and Dachshunds are both chondrodystrophic breeds which are predisposed to IVDE.
However, the study found 77.4% of Dachshunds had presented with IVDE, compared to only 36.2% of Basset Hounds.
Dachshunds also presented earlier (66.5 months) compared to Basset Hounds (median 87.5 months).
Dachshunds had a lower proportion of midlumbar IVDE and were more frequently non-ambulatory at discharge than Basset Hounds.
In addition, Dachshunds were more likely to be paraplegic without sensation at presentation than Basset Hounds (16/154 Dachshunds compared to just one Basset).
The Basset Hound is the largest chondrodystrophic breed and the physical characteristics of this larger body conformation may have benefits, with previous studies suggesting the protective effects of being a larger dog2.
One hypothesis is whether breed conformation and anatomy – the relative height/weight ratio - influences the severity and occurrence of IVD and points to a link between the size of the patient and the space in the vertebral canal.
A smaller spinal cord versus vertebral canal ratio in the Basset Hound may indicate a less compressive lesion.
Sergio Gomes, Head of Neurology and specialist in veterinary neurology at Dovecote Veterinary Hospital, who led the study, said: “This is the first time that IVDE data for Basset Hounds has been directly compared with that for Dachshunds.
“We now need to look closely at the conformation and anatomy of the Basset Hound to see what learnings we can take.
"This could have positive future implications for Dachshund breeding programmes, so that longer term we can try to minimise this painful and common canine condition.”
References
The company says the new addition leverages a combination of image recognition technology, algorithms, and cloud-based deep learning AI to enable accurate, in-clinic sediment analysis of fresh urine, delivering results within minutes.
The system evaluates red and white blood cells, squamous and other epithelial cells (e.g. urothelial and renal tubular epithelial cells), hyaline and non-hyaline casts, struvite and calcium oxalate dihydrate crystals, and cocci and rod bacteria.
Zoetis says its performance is comparable to that of a clinical pathologist.
Richard Goldstein, DVM, DACVIM, DECVIM-CA, Vice President and Chief Medical Officer, Global Diagnostics Medical Affairs at Zoetis said: “Urinalysis is an essential diagnostic test for veterinary surgeons, and often a good indicator of potential wider issues.
"Having the ability to get these results faster will improve the speed and level of care teams can provide their patients, facilitating efficient medical decision-making and helping to ensure smooth workflows.
Containing 3% m/v Chlorhexidine, Pyoderm is designed to support the natural microbial balance of the skin whilst delivering gentle yet effective cleansing.
Along with the rest of Virbac's range of dermatological and everyday care shampoos, Pyoderm is presented in 250ml eco-friendly bottles which are made from 100% recycled plastic and recyclable packaging.
The shampoos themselves are also biodegradable.
https://uk.virbac.com/
It is the first time this Ofqual-regulated qualification has been offered to small animal first opinion practice nurses in the UK.
The new Level 5 qualification is designed for RVNs who have been qualified for at least six months and who have access to working in an emergency and critical care (ECC) environment.
CVS says it will help them to advance their knowledge and skills in ECC to a mastery level.
Students passing the course will gain post nominals and be placed on a register of Advanced Nurse Practitioners.
The course comprised six modules: the fundamentals of emergency and critical care, management of emergency and critical patient presentations, management of the emergency and critical patient, interventions for the emergency and critical patient, transfusion medicine and collaborative practice and wellbeing within the emergency and critical care setting.
The course will be taught online, with live tutor sessions and webinars, supported by an interactive virtual learning platform.
It will last 12-18 months, with enrolment through CVTC.
To apply, visit www.chestervtc.co.uk to complete an application form or email the Centre nursingschool@cvsvets.com .
The first is a new formulation of Sustain, which the company says will be the first UK veterinary product for cats to contain a prebiotic, probiotic and postbiotic.
The company has also launched Gomega for Cats, which contains a purified fish oil source of Omega 3 essential fatty acids which VetPlus says supports cardiovascular health and kidney function.
Jackie Marshall, Technical Advisor at VetPlus, said: “The launch of these two products will help our veterinary partners provide the best care for felines from gastrointestinal support through to aiding with renal and cardiac health.
Sustain for Cats and Gomega for Cats are now in stock and available from veterinary wholesalers.
www.vetplus.co.uk
Data for 2023 from UK Pet Food research found that around 5% of UK households own a reptile, up from 3.4% in 2022.
The new leaflets have been created using information from the BSAVA Manual of Reptiles and reviewed by Simon Girling, reptile specialist at The Royal Zoological Society of Scotland.
They cover things like housing, feeding, handling, medication and spotting health concerns, and are now available for veterinary nurses to download and print out for clients thinking about getting a reptile.
There are currently leaflets for the following species:
BSAVA members can download the leaflets free from the BSAVA library.
Subscription access for 12 months to BSAVA’s collection of over 170 client information leaflets is available to non-members for £40+VAT here.vet
Hosted by industry veteran, Anthony Chadwick MRCVS, there will be five episodes, covering pet life expectancy, sustainability in the vet industry, recruitment, and euthanasia.
The first episode of The Pet Profession Podcast is available now with guest Dan O’Neill, Senior Lecturer in Companion Animal Epidemiology and co-lead of the VetCompass Research Programme at the RVC, discussing pet life expectancy.
The Pet Profession Podcast is available from Spotify, Acast, Apple Podcasts and all main podcast directories.
agriapet.co.uk/vets
The Vet Nurse Merit Award courses are designed for RVNs in primary care practice.
The VNMA in Dentistry offers 30 hours of CPD and will help delegates feel confident in:
The programme consists of 10 recorded webinar sessions and an online resource which includes a discussion forum for delegates to connect.
A practical attendance course will take place at Woodrow House, Gloucester, which will give delegates the chance to meet colleagues who have been studying at the same time and get hands on experience in various practical sessions.
Fees for the VNMA are £570.00 for BSAVA members and £840.00 for non-members.
https://bsavaportal.bsava.com/s/community-event?id=a1mTw000000DrxlIAC
The company says that as soon as it discovered the unauthorised external access to its systems, it took them offline and started working to contain the threat.
Specialist third party consultants have been engaged to investigate the nature and extent of the incident and CVS has also informed the relevant authorities, including the Information Commissioner’s Office, because of the risk of malicious access to personal information.
The company says the majority of IT services for its practices and business functions have now been restored, but due to the increased levels of security and monitoring, some systems are not working as efficiently as before.
CVS also says that as a result of the incident, it is bringing forward plans to migrate its practice management system and related IT infrastructure to the cloud.
Analysis of the incident is ongoing and CVS says it will provide a further update in due course.
Ms Alcock was convicted on 23 December 2022 at the Lincoln Crown Court, following a guilty plea of being the owner/person in charge of a dog dangerously out of control causing injury resulting in death.
The court heard that in March 2022, Ms Alcock and her partner had taken their dogs to Ostler Plantation at around 11pm to pull a racing sledge.
Kyra was in her pram outside the van when one of the dogs named Blizzard escaped and mauled her.
Kyra was pronounced dead at the scene.
Ms Alcock was sentenced to eight months imprisonment, suspended for two years, and ordered to undertake 80 hours of unpaid work.
During the sentencing of Ms Alcock, the Crown Court judge observed that on 7 December 2021, Ms Alcock gave birth to a very much wanted and loved baby.
The judge noted that both Ms Alcock and her partner were experienced dog handlers and was satisfied that there was a tragic set of circumstances.
The judge went on to note that Ms Alcock and her partner were both used to dogs and that the dog in question, Blizzard, was not a dog who had previously caused any concern.
There was nothing to trigger her attack on the baby; but on this occasion she was dangerously out of control as demonstrated by the attack.
Having taken all evidence into account, as well as advice from the Legal Assessor who provides guidance on the law to all parties involved during a hearing, the Veterinary Nurse Disciplinary Committee did not consider the conviction rendered Ms Alcock unfit to practise.
She was not caring for Blizzard in a professional capacity and the incident occurred outside of her practise as a veterinary nurse.
https://www.rcvs.org.uk/concerns/disciplinary-hearings
The 1st Reproduction Control Guidelines of the World Small Animal Veterinary Association (WSAVA) have just been accepted for publication and are expected to recommend a move away from a blanket neutering policy.
Dr Neil Mottram BSc (Hons) BVSc MRCVS Technical Manager at Virbac said: "This webinar will help clinicians understand and navigate the latest evidence-based medicine in regards to neutering.
"The panel of world-leading experts on reproduction will present their guidance on medical and surgical neutering and offer delegates the opportunity to interact with a live Q&A section at the end of the event.
https://app.livestorm.co/virbac-france/1st-reproduction-control-guidelines?type=detailed
The veterinary group is stumping up more than £100,000 for the initiative, which will enable 20 vets and nurses, and 56 new grads from across the group to work with the Worldwide Veterinary Service (WVS) and other overseas animal charities.
The grants are for £1,500 and those taking part will also get up to one week of paid time off work whilst they volunteer.
VetPartners CEO Jo Malone said: “We wanted to support colleagues to have a fantastic experience while improving their skills in a different environment.
"It will give people a chance to use their clinical skills to give back to charities which are doing great work.
“If you’re working in a veterinary practice in Europe, you have support from team members around you and great facilities and equipment compared to the more challenging conditions working for a charity overseas.
"Working in these more challenging environments while they are volunteering will help build resilience, as our team members are unlikely to have experienced anything like this before.
“Charities like the World Veterinary Service are working ethically to help animals that may or may not have ever had veterinary care, and are doing a great job so we are delighted to support them.”
The new, four storey, architecturally-designed clinic is full of natural light and includes calming and spacious staff breakout areas.
By combining a beautiful work environment with seamless technology, the company believes it can transform working conditions and job satisfaction for vet teams.
On the tech side, the Creature Comforts has created a proprietary app which allows triage to be handled online and for staff to work flexibly.
The company says the app also reduces the administrative burden, a contributory factor for staff burnout.
Creature Comforts says most clients subscribe at a cost of £20 per pet per month, giving them unlimited consultations, instant bookings and live chat via the app (as well as annual vaccinations and discounted routine treatments).
This should mean animals are seen more frequently, and conditions can be identified and treated earlier.
Memberships will be capped to control vet team caseload and to ensure a good customer experience.
The company is also addressing Competition and Markets Authority concerns, with prices for routine treatments listed on its website, upfront estimates for procedures, and a business model hinged on unlimited access to expertise (i.e. consultations, instant in-app bookings and live chat) at no extra cost for subscribed members.
Creature Comforts says its vet team benefits from a share of their clinic’s profits, above industry-standard pay, compensated overtime, a well-balanced staffing ratio, manageable working hours and scheduled breaks.
Dr Russell Welsh, COO and co-founder of Creature Comforts, said: “It’s an incredible feeling to see a plan come together in a sector that’s so ripe for transformation.
"We want to bring the passion, joy and fun back to our profession, and this is an opportunity to do things differently and vastly better, with a fresh and carefully-considered business model founded on the principles of health and happiness.
"This is vet care as it should be."
https://www.creaturecomforts.co.uk
The response offers further evidence concerning the CMA’s potential concerns, and says that voluntary measures relating to transparency of fees and ownership could be introduced before the conclusion of a market investigation.
The BVA has formed a working group to develop guidance on transparency, client choice and the value of veterinary care to support companion animal practices.
British Veterinary Association President Anna Judson, said: “We’re keen to see healthy competition and consumer choice and we recognise that some of the areas identified by the CMA would benefit from further scrutiny.
"We are already taking steps to support vet practices by developing guidance for the profession in relation to transparency of fees, transparency of ownership, prescribing and dispensing of veterinary medicines, and contextualised care.
“However, we are extremely disappointed to see the suggestion in the CMA’s report, as well as in subsequent media reporting, that veterinary professionals might prey on owners’ desire to do the best for their pets by using these circumstances as a “strategy” to promote more sophisticated or expensive treatment.
"Vets enter this high-pressure profession out of genuine care for animals and will always prioritise their health and welfare."
“We also have significant concerns about the suggestion that practices might be mandated to provide information to clients about quality or outcome-related measures.
"We do not see primary concerns about the quality of veterinary treatment and we believe such a requirement would not meaningfully support consumer choice.
"Instead, it would be extremely challenging to deliver and could significantly exacerbate many of the complex issues faced by our members, who are already under significant pressure.
There will be a panel discussion about the CMA investigation at BVA Live this year.
https://bvalive.vetshow.com
COMMENT
There are lots of good points made in this latest response to the CMA, if no more than a nod to the real issue here: which is the often eye-watering cost of modern veterinary care.
But it is hugely disappointing to see the BVA (and others) berating the CMA and the media for suggesting that vets might prey on owners' desire to do the best for their pet, rather than asking WHY people think that, and how can the profession regain trust.
That, surely, is the starting point here: for the profession to stop feeling sorry for itself, and instead think how it can change to meet the needs of its customers and dispel their perception of being taken for a ride.
The CMA Investigation is a bit of a red herring: the price of veterinary care is not going to be significantly changed by displaying the prices for a few standard procedures on practice websites, with greater transparency over practice ownership or with slightly cheaper prescriptions, all of which is just tinkering.
The biggest influence on the size of the client's bill is not marketplace competition, it's the vet's recommendation.
Paul Manktelow, Chief Vet at the Blue Cross has already hit the nail square on the head when he called on the profession to practise pragmatic medicine.
The BVA now alludes to this with talk in its response of 'contextualised care' - a concept which allows practitioners to offer pragmatic medicine (aka what people can afford, rather than 'gold standard'), without the judgement that it is inherently associated with).
The benefits of 'contextualised care' are well explained by Ruth Serlin at VDS Training here.
That's great, but will it be enough?
Perhaps not, because whilst someone might be happy to walk out of the car showroom with a Dacia Sandero knowing they cannot afford a Bentley, they may be less happy to accept the Dacia level of care for their beloved pet, when they watched 'Supervet' only the night before.
If that's true, then pragmatic medicine will have to be combined with all sorts of other measures, such as reviewing and reducing the cost of regulation, questioning the value of diagnostics and changing to a less 'referall' (sic) culture.
The authors say that whilst it has long been suspected that adverse drug reactions are under-reported, this study is the first to show the scale of the problem, using real data from veterinary clinical records.
For the study, researchers looked for electronic heath records within the Small Animal Veterinary Surveillance Network (SAVSNET) which contained “adverse drug reactions” and “side effects” in the free-text clinical narratives.
The results were then analysed to determine the suspected product, the seriousness and expectedness of the event, and whether the event had been reported to the Veterinary Medicines Directorate or Marketing Authorisation Holders.
Of the 827 cases of suspected adverse drug reactions identified out of a total of 10,565 records reviewed, approximately 90% were not reported.
74% were related to dogs and 70% were listed as “expected” (i.e. already listed in the product information).
The clinical severity of the reaction didn’t appear to impact whether it was reported.
Dr Heather Davies, lead author of the study, said: “As adverse drug reaction reporting rate is directly linked to the regulators ability to mitigate safety issues, this paper is a call to arms encouraging all veterinary professionals to report suspected adverse drug reactions and regulators to make reporting quicker and easier.
"It also the highlights the promise that big real-world data sets hold in enhancing drug safety monitoring processes.”
https://onlinelibrary.wiley.com/doi/full/10.1111/jsap.13721
The new product, which is for the management of any condition where eye health is supported by providing additional moisture or lubrication, is suitable for dogs, cats, horses, rabbits and other animals.
Oculeze contains glycerine (0.8%), Aloe vera, chamomile and propolis extract, the latter of which contains polyphenols which Millpledge says have been shown to support corneal health by multiple mechanisms of action including modulation of the tear film and a reduction in inflammation, apoptosis and oxidative stress1.
Millpledge says Oculeze lasts longer on the ocular surface than non-lipid lubricants2 because it evaporates more slowly3.
This prolonged action means fewer administrations, which should help client compliance.
Oculeze comes in two sizes - a 10 millilitre bottle and a pack of ten resealable 0.6 millilitre vials, suitable for short term use and travel.
The 10ml bottle includes a filter, preserving sterility for up to three months after opening.
Oculeze is available direct from Millpledge or from your usual wholesaler.
https://millpledge.com/shop/oculeze
sales@millpledge.com
Lisa first helped-out at the Coventry practice as part of her Duke of Edinburgh’s Award whilst still at school and soon realised that working in a vets was what she wanted to do.
She continued volunteering at Broad Lane until she was old enough to gain a place as a student veterinary nurse.
Then, after qualifying as an RVN, she worked her way up to become Head Veterinary Nurse and later Practice Manager, whilst at the same time growing her family with 3 children.
Practice Principal Elly Pittaway said “Lisa began her career here in 1984 when it was a traditional mixed practice, often assisting the vets on farm visits before rushing back to help with the small animal evening surgery, and attending overnight emergencies as needed.
"The practice has changed hugely over the years, but Lisa remains an absolute lynchpin here.
"One of my first memories, when I’d been qualified as a vet for barely 6 months, is of her helping me and a Student Nurse with a GDV on a Guide Dog out-of-hours on a Monday evening, staying really late, keeping us both calm and getting stuck in as needed.
"That work ethic and devotion to the practice has remained unchanged over the years, and is especially remarkable, given she’s had to put up with me and the other Partners’ various demands for all that time!
"There are so many receptionists, nurses and support staff who owe their careers to Lisa, as she recruited, supported and trained them.
"And there are literally thousands of Coventry pet owners who may not realise it, but who have Lisa to thank for keeping the practice running efficiently and effectively over the years, whatever the weather, through staff shortages and pandemics, always working hard in the background so that the Broad Lane team could make their pets better.”
Congratulations Lisa, and here's to the next 40 years!
https://www.broadlanevets.co.uk
Clare won the award for: 'Confidence with CPR within Veterinary Professionals. Would standardised CPR training help confidence within Veterinary Professionals?'
Clare said: “My goal was to present a clinical abstract at BSAVA Congress to try and share our findings with peers in a creative way.
"To receive the Best Poster Award was a shock and huge honour to be recognised for not only the research but RVN's undertaking research.”
In addition, George Smith MRCVS won the Best Medicine Award for: 'Predictors of clinically significant bleeding in dogs with severe thrombocytopenia'.
Kathryn Patel MRCVS won the Best Practitioner Award for: 'Reflecting on first opinion clinical improvement project across 39 UK vet practices to support diagnosis and management of OA.'
Sebastian Wylie MRCVS won the Best Surgery Award for: 'Complications and outcomes following surgical management of Achilles Tendon injury'
The Best Student Award was won by Michelle Demkova for: 'Lifting the flap on otitis externa in dogs under primary veterinary care in the UK – the VetCompass view'.
Submissions for the 2025 Clinical Abstracts will open on 9th September 2024, and will close on 18th October, and those chosen will present their work at BSAVA Congress 2025, in Manchester on 20th – 22nd March.
https://www.bsavacongress.com/register-interest
Vetlife Ambassadors attend veterinary events, deliver talks and promote fundraising activities on behalf of the charity, which equips them with the training and support they need.
Maurice Kelly (pictured), a Vetlife Ambassador, said: “I like to volunteer for events so that I can chat to a wide range of practice personnel and keep abroad of what is happening in the veterinary industry and the current issues.
"Event volunteering is also a great opportunity to meet some of the Vetlife staff and other volunteers.”
www.vetlife.org.uk/become-an-ambassador
The course explains what to expect if you’re a veterinary nurse who has had a concern raised about them.
Clare Stringfellow, Case Manager in the RCVS Professional Conduct Team, said: "We appreciate that concerns can be very worrying, and we hope that, through this course, we can give vets and nurses a better understanding of the process and how to obtain additional support.
“The course will allow participants to understand the different stages involved and the key activities that happen at each point, as well as detailing some of the common concerns we receive and how these are dealt with.”
The CPD course, which includes film and audio content, takes about 30 minutes to complete.
https://academy.rcvs.org.uk
The strike follows a breakdown in negotiations for better pay and conditions earlier in the year.
Valley Vets, which is owned by VetPartners, offered a 7.27% increase to its lowest paid staff, with smaller increases for higher paid staff.
However, the BVU rejected the offer, describing it as a "derisory real terms pay cut".
A postal ballot was held and 94% of members voted for industrial action, with a 93% turnout.
The BVU says it is open to restarting negotiations in the hope that an improved offer will make the strike unnecessary.
Jonathan Hill (UK Country Manager) said: “I’m delighted to announce that TVM UK is changing its name to Dômes Pharma.
"This will align with the other operating companies within the group.
"TVM UK has always been owned by the Dômes Pharma group, and since the start of our journey in the UK market we have been synonymous with expertise and outstanding levels of customer service in selected speciality segments of the animal health market and this won’t change.”
“Under the Dômes Pharma name we will continue to build and grow on this very strong foundation.
"I’m looking forward to working with the entire Dômes Pharma team as we increase our presence as a leading specialty pharmaceutical company, bringing our ethos to new speciality segments with innovative products and solutions for vets in the UK.
"Dômes Pharma remains a family-owned business, and the culture of the company really reflects this and we live by our values of kindness, boldness and responsibility.”https://www.domespharma.com https://www.tvm-uk.com
15.3% said they had received written abuse and 13.4% had received online abuse.
One in ten (9.87%) had cited receiving generally negative grumbles from their clients and a small percentage (0.8%) said they had noticed negativity from usually supportive clients.
17% reported abuse relating to the CMA across more than one platform.
On the other hand, the survey also revealed that 22.4% had received support in person, almost one in twenty (4.5%) had received online support, and 2.4% cited they had received supportive correspondence.
The nursing stream will run all day on Friday 13 September and not only will there be a dedicated lecture and workshop stream but there will also be practical sessions on critical care and bandaging, casting and suturing.
In the critical care session, nurses will be able to problem solve and carry out nursing tasks on a variety of models to simulate treating real life critical care cases.
In the bandaging, casting and suturing practical, nurses will be immersed in a learning experience where they can showcase their existing skills and learn new ones.
The nursing stream also includes a neurodiversity workshop which is open to all.
Marie Rippingale, BEVA’s Equine Veterinary Nurse Committee Chair, said “All in all - this Congress nursing stream is not to be missed!
"It is a perfect balance of theory and practical sessions run by friendly and approachable experts in their field who are keen to share their knowledge and experience for the benefit of the equine nursing profession.”
Tickets are £221 for all three days for BEVA nurse members.
Day tickets and practice passes are also available.
http://www.bevacongress.org
For the study, 12 month's worth of anonymised data from CVS practices was analysed2.
The study concluded that lower engagement between a practice and its staff or clients, recent parental leave, shorter practice employment tenure, and younger age were all associated with an increased likelihood of support staff resignations.
Lower practice client engagement, which CVS says is a proxy for client satisfaction, was associated with increased odds of support staff resigning3, highlighting the potential impact of client incivility on veterinary colleagues who are typically in customer facing roles.
Reduced employee engagement – measured by a ‘employee net promoter score’ (eNPS), where colleagues rate how likely they would recommend the practice as a good place to work4, also correlated with increased resignations.
Within CVS, eNPS has been demonstrated to be positively correlated with the frequency of line manager discussions.
The current data suggests that consistent measurement of employee engagement in a veterinary setting at regular intervals throughout the year can have benefits for line managers in identifying increases in the risk of resignations and practice attrition, allowing them to take proactive steps to improve engagement.
A recent record of taking parental leave was also associated with greater odds of resigning in the following 12 months than staff who have not taken parental leave in the previous 12 months5.
Qualitative studies in other professions highlight the need for greater flexibility in working hours and focused managerial check-in support.
Therefore ‘return to work’ interventions may present an opportunity to improve retention.
Conversely, the increased length of employment tenure was associated with decreasing odds of support staff resignations6, potentially highlighting the role for long service reward schemes, such as the long service holiday awards CVS introduced a couple of years ago. Whilst employee age was associated with the odds of resignations, with a 1% decrease in the odds of support staff resigning with each additional year of age7.
Imogen Schofield, Director of Clinical Research at CVS, said: “Support staff are integral members of the team.
"These key roles contribute to the efficient and effective functioning of a veterinary practice.
"Despite the important roles of support staff, little research exists on these team members and there is no data describing reasons for their attrition.
“This research was done to help the wider industry to understand how we can reduce support staff resignations.
"It aims to identify demographic, payroll and engagement factors associated with resignations.
"We believe it adds valuable insights to previous survey-based research by organisations such as the British Veterinary Receptionist Association.
“Reflecting on our research from 2021, we have introduced a Zero Tolerance Policy to protect our colleagues against intrusive, offensive, violent or aggressive behaviour from clients.
"We have launched monthly interactive Receptionist Support Sessions, giving receptionists the opportunity to connect with their peer network, share experiences and ideas, and feel supported.
"And we are now focussing on developing our support staff through creating new Receptionist and Patient Care Assistant Career Pathways.”