Veterinary Job

United Kingdom - United Kingdom

Training Consultant Henry Schein Veterinary Solutions United Kingdom

Practice Type: Other (eg. industry or academia)
Job Type: Permanent, Full Time
Min Offered: £ 28,000 per year GBP
Posted on: 12 Feb 2018

Fancy a change from practice life?

Job Description

Who are Henry Schein Veterinary Solutions?

Henry Schein Veterinary Solutions is a global division of Henry Schein Inc., offering unparalleled excellence in veterinary practice management software solutions.

We provide some of the longest-standing veterinary software systems in the world, including VisionVPM® and RxWorks® in Asia Pacific; RoboVet® and RxWorks® in Europe, the Middle East and Africa; and AVImark®, ImproMed®, and ImproMed® Equine in North America.

We also offer solutions that integrate with our software platforms, including Vetstreet® and Rapport® marketing and communication services, reminder postcards, data backup services, hardware sales and support, and credit card processing.

Working together, we can help veterinarians achieve the freedom that comes from a successful veterinary business.

Fancy a change from practice life?

To strengthen the service we provide and enhance the knowledge of our growing client base, we’re seeking an enthusiastic veterinary experienced individual who is ready to embrace an exciting change & join our team.

The successful candidate will use their knowledge to understand our clients needs, configure our practice management software to meet their requirements and to provide the training required to ensure that they get the most out of their system.


  1. To be responsible for the successful configuration and use of HSVS software in veterinary practices via a combination of training delivery and onboarding consultancy.

  2. To have an innate ability to quickly assess the varying training needs within a practice and to confidently bring the practice onboard in line with this.

  3. To assist the partners and practice management team within a practice to manage the ‘change’ process.
  4. To be responsible for adding value to our new clients by imparting product and business process knowledge to drive the usage and success of our software as they progress through their implementation journey.
  5. To ensure the success of the practice once live with our software by providing a thorough handover to the Support Team.
  6. To provide a post go live review with the practice, 1mth, 3mths and 6mths after go live addressing any identified issues.
  7. To run training schools on a range of pre-defined topics throughout the year.
  8. To create content for, and host live webinars throughout the year, as well as produce training videos.  


  1. Ensure that practices are equipped, onboard and prepared to confidently go live with their practice management software.
  2. Review and assess practice outcomes @ 1 month, 3 months and 6 month intervals post conversion to HSVS software, flagging identified risks and issues – plus preparing and delivering a recovery plan for such risks or issues.  
  3. Identify, create and publish standardised training documentation.



  • Be the engagement point for the practice as they commence their journey with HSVS, representing the function positively and professionally.
  • Be a provider of insightful business direction to practices.
  • Demonstrate excellent communication skills (both written and verbal) and organisational skills to peers and customers.
  • Be naturally engaging and persuasive with an eye for analysis and the ability to offer solutions. 
  • Excellent telephone skills, detail orientated and success driven.
  • Ability to work independently under own initiative with minimal supervision.
  • Build trusted partnerships with customers and peers.
  • Regular travel to clients will be required which on occasion may be extensive with overnight stays required.

 Qualifications / experience

  • Strong understanding of veterinary practice processes and workflows.
  • Strong communication skills – able to work with others and to be success driven.
  • 3 + years of relevant work experience and or equivalent mix of work and software support or customer services/training role.
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