Veterinary Job

Richmond - Richmond

Customer Experience Nutrition Specialist Richmond, UK

Practice Type: Other (eg. industry or academia)
Job Type: Permanent, Full Time
Discount for own pets
Posted on: 12 Dec 2018

Job Description

We turned dog food upside-down.

But we didn’t stop there. Customer Experience, reinvented

We’re – experts in keeping dogs happy and healthy. We do that by creating the perfect recipe for each and every dog, asking owners a few simple questions – and then delivering straight to the door. It’s radical stuff. Join, and you’ll be right at the heart of a business that’s changing the world of pet food.

The role

Listening closely. Solving problems. Making decisions. Those are the secrets to getting it right every time – hearing what each customer has to say, then working out how we’ll make them utterly delighted. That’s not exaggerating. Our whole business is built around phenomenal service – putting you right at the heart of one of the most successful start-ups around. From logistics to tech, you’ll get to see every part of our business from the customer’s perspective.

We’re now looking for a passionate Customer Experience Nutrition Specialist to join and help us change the world of pet food for good.

Key responsibilities

  • Support our customers by answering their nutritional questions, making recommendations on their dog’s diet and tailoring their dog’s feeding plan to suit their health needs
  • Proactively communicate customer issues and contact trends across teams at, looking for opportunities to continuously improve our products and help drive these changes - always with the customer in mind
  • Support our in-house and remote Customer Experience teams and help grow their nutritional knowledge, participate in ongoing training
  • Continuously update and improve our learning and development tools on nutrition, including internal knowledge base and customer facing help centre
  • Proactively check in with customers who need ongoing nutritional support by phone and email


About you

  • Passionate about nutrition and getting it right for every dog because no two dogs or their owners are the same
  • Methodical, love the detail and never miss a trick when analysing and recommending changes to our tailor-made blends
  • Have superb written and spoken English and can clearly communicate with customers and cross-functionally at  
  • Registered Vet Nurse or hold a degree in Animal Science, Zoology, Applied Biology or similar
  • Thrive in a fast-paced environment and quickly adapt to change
  • Passionate about learning and driven when it comes to your own development
  • Able to communicate clearly and confidently - be it our customers or your colleagues at
  • Salary level - based on experience, plus generous share award

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