worries about how the public 'see' you?

Re: worries about how the public 'see' you?

Anonymous — Mon, 14 Dec 2009 20:56:53 GMT

That's awful! I can't believe someone would act like that! Even when I am seriously busy and have 10 things to do all at once I never take it out on the client! especially if they are having trouble understanding something, somthing that might be so simple to us can be so complicated to someone else I think its always worth remembering that! then to pull faces at the end thats awful! such bad attitude! doesnt help people learn about vet nurses and actually how valuable our job is!

Re: worries about how the public 'see' you?

Sal the 1st — Mon, 14 Dec 2009 17:19:23 GMT

[quote user="mrs mac"]

Without clients there wouldnt be a practice.

[/quote]

which is the point I made in my letter to the practice

Re: worries about how the public 'see' you?

Mac Feather — Mon, 14 Dec 2009 17:14:57 GMT

I agree it isnt professional and it isnt good for the practice profile.

Without clients there wouldnt be a practice.

Re: worries about how the public 'see' you?

les punton — Mon, 14 Dec 2009 14:55:23 GMT

it will create a bad name for that practice, coz if a bad job/nurse etc is done then approx 20 people will hear about it, it a good job is done only 2-5 people hear about it)

I sometimes worry about what people think. I would be absolutely mortified if anyone thought id rushed or didnt care for the animal as they thought I should. I was once putting down my best friends dog while her boyfriend waiting in the waiting room. The nurse behind the desk was slagging me off. I just so happened I went round to my friends for a chinese and found out. I couldnt care what she said about me but I was gutted that the client heard that and its not professional.

hopefully they have taken action

Re: worries about how the public 'see' you?

Kerry Spain — Mon, 14 Dec 2009 14:50:24 GMT

oooh dear she sounds a bit of a madam!!

I've used the marker tape method for years now for anything with a syringe, people seem to take to it really well.

I got caught once asking another nurse to serve the 'psycho' at reception LOL well she was... (she had been rarther abusive to me in the past so I don't feel too guilty)

I just learn not to open my gob at the wrong time now haha

Re: worries about how the public 'see' you?

Sarah Nicholas — Mon, 14 Dec 2009 10:39:12 GMT

Good for you for saying something. I think we get so flustered and stressed that it's easy to forget that clients can need us as much as their pets do! That said, it is no excuse for rudeness. Hopefully the nurse in question will at least keep her voice down and her face pulling away from reception in future!!!

Re: worries about how the public 'see' you?

Sal the 1st — Sun, 13 Dec 2009 21:16:13 GMT

she just shrugged and went through the back again - the receptionist was the one that seemed embarassed and she did apologise. But the nurse didnt. The whole thing left me feeling very angry. so unnecessary

Re: worries about how the public 'see' you?

Kate Claxton DipAVN(Med)VN — Sun, 13 Dec 2009 21:04:33 GMT

Surely if the client isn't understanding after three 'explanations', that says more than a little about the quality of advice being given! What did she say when you told her you'd be complaining? x

Re: worries about how the public 'see' you?

Jo RVN — Sun, 13 Dec 2009 20:21:20 GMT

I was covering reception one sat morning, where a senior partner was consulting.... He told me he was leaving at 10 and that was that. at 9.59 on the dot a client came in without and appointment but worried about his cat. i told him the vet was still here and i would go and ask him to fit him in.....

This led to a shouting tantrum of expletives which could be clearly heard by the elderly man in the waiting room, who i had to go out to apologise and say the vet would see him. The man looked terrified and i thought he had changed his mind about being seen.... I was mortified...

Re: worries about how the public 'see' you?

hissycat — Sun, 13 Dec 2009 20:07:44 GMT

Oh my. I would have have been horrified enough to have someone overhear a comment like that and to have another client pull me up on it, but then to make faces at you? Incredibly immature and a disgrace to the profession. Thats part of a nurses job isn't it ?to be patient and explain to clients how best to do something. I would rather explain something ten times than have an animal suffer an overdose or similar. I hope your complaint is taken seriously.

Re: worries about how the public 'see' you?

Saskia Quinn — Sun, 13 Dec 2009 19:22:01 GMT

The first bit, I can understand Sal, but to pull faces behind your back was simply not on. Good on you for making a stand and I hope you get a reply back - its only manners after all.

Re: worries about how the public 'see' you?

Vicky RVN — Sun, 13 Dec 2009 19:04:00 GMT

Oh that poor lady. Good on you Sal for saying something, the nurses behaviour was so out of order. I've done what you said re tape on syringe for a client before. Was giving them panacur liquid for their kittens, the daughter understood exactly what i was saying, but the mother (bless her) couldn't understand the dose, so i hope the tape helped her. I got her to dose a kitten after i'd done it before she'd left. The daughter was loosing patience with her mother, and although feeling slightly frustrated at the mother (who i'm not sure was entirely listening) i kept polite with her and did what i could to help.

Re: worries about how the public 'see' you?

Maisy — Sun, 13 Dec 2009 18:09:04 GMT

I have done as Caro did by writing out instructions for medications, especially things like Metacam which isn't always straight forward to some people. It embarrasses me as to how some people behave in practice when clients can easily overhear them. One place I locumed at just had locum staff except for 1 nursing assistant, and one afternoon one of the vets was called in to his next consult and loudly said 'I wish clients would just f*ck off' and the client did, not surprisingly.

Re: worries about how the public 'see' you?

Sal the 1st — Sun, 13 Dec 2009 18:03:26 GMT

yes I usually do the tape bit. This could so easily have been avoided. Have definitely lost me as a client now and ok I didnt bring 'big bucks' into the practice but I was still a customer. The other lady - well who knows? I dont think she was the sort of person to complain and will hopefully never have to have dealings with the practice once the dog has gone home. Its a bit sad tho isnt it having to belittle clients like that?

Re: worries about how the public 'see' you?

Caro Laithwaite VN — Sun, 13 Dec 2009 17:57:05 GMT

When l had a person who had problems l wrote the info out in step by step form and put a bit of tape and a mark on to make it easy, but left it so she could still see into the syringe and the numbers so how much liquid was in it. (ie tape was a bit on the back with a mark on)

Lady seemed to like the setup and appeared to go away happy. Talking it out does not always work if someone has a blank spot.