Pet Health Plan Cancellations

RE: Pet Health Plan Cancellations

petsar — Thu, 10 Sep 2020 17:31:19 GMT

Thank you everyone, really helpful xx

RE: Pet Health Plan Cancellations

Sal the 1st — Tue, 08 Sep 2020 22:52:02 GMT

we had a few cancel during lockdown and we do bill for those that have received extra. it is for this reason we try not to give out too much at a time

RE: Pet Health Plan Cancellations

Ryan Wensley — Tue, 08 Sep 2020 21:36:51 GMT

Going on what Carolyn has said I would make sure than any of your colleagues/staff are telling clients that if they cancel early they will either:

A) Have to pay the difference in what they have paid vs what they have taken/had

B) Get a refund if they have taken less than they have paid.

At my practice we had a spate where owners were cancelling very quickly after signing up (no fault of their own/suddenly moved etc.) and had not read the agreement properly. Now it is mentioned every time somebody is filling out the form.

RE: Pet Health Plan Cancellations

petsar — Thu, 03 Sep 2020 06:24:50 GMT

Thanks Carolyn

RE: Pet Health Plan Cancellations

Carolyn Edwards — Wed, 02 Sep 2020 21:47:45 GMT

It usually states in the contract that it's an annual agreement. I used to invoice them, showing the cost of treatments they had already received minus the payments they had made. I then worked out if it was cheaper for them to pay the difference or to pay the remaining installments, either by reinstating the plan for the remainder of the year or by making a one-off payment to us. Contractually we didn't have to do that but it seemed fair, it's how I would like to be treated. We had a few grumbles but generally they paid up. If they were cancelling because their pet had died then we didn't ask them for any additional payments.