Data protection

RE: Data protection

Tania Ford — Wed, 04 Jul 2018 13:27:41 GMT

We have to get clients to sign a 'Third Party' consent form before allowing ANY details to be sent to ANYONE - even if they need a specialist referral or need to be transferred to an OOH surgery! Thankfully we have the consent form on file, so can be printed pre loaded with the clients details. We then have to write on the form who the information is allowed to be sent to (we do put 'any' in the headings such as what vet, what lab etc, meaning we can use the same consent over and over again). Having a standard pre filled form on the computer system does help a little, as you can email it to the client to sign and send back to you - therefore negating the need for them to attend the surgery to sign it. The stupid thing is though that GDPR rules do not apply to the animal or any clinical treatment details - only client personal details are covered, therefore histories could be sent to ANYONE so long as the clients personal details are not on them - just patient name, breed, age etc etc!

RE: Data protection

Sal the 1st — Wed, 04 Jul 2018 08:29:17 GMT

Anybody else or is it just me struggling to get clinical history from other practices now? One of our nearest practices is asking that the client contacts them in writing before they will send on histories to another practice - the problem comes when the client in question is using not two practices but four, and then moans like hell when we haven't got a clue what may or may not have been done and where. It would seem that permission to transfer history although given is needed to be repeated after each visit?

Bar one request for history from one of the other practices nobody has asked us for any history - or perhaps they have just given up trying to keep track on where the client has been since they last saw them, but it is getting a lot harder to keep histories up to date on our nomadic clients

RE: Data protection

Alison Clare Hickman — Wed, 13 Jun 2018 13:28:08 GMT

[quote user="Lyndsay Kennedy"]I wrote a personal reference for a former colleague who was using them.[/quote]

… so they'll have your information on record as a result of the reference you wrote and need to tell you about your rights regarding the data they hold...

GDPR is a big pain in the ar*e but it has been quite illuminating to me just how far my personal details have travelled - I'm unsubscribing from loads of things and I am finding it VERY satisfying to do so. (It's just a bit cumbersome at the mo!) …

RE: Data protection

Lyndsay Kennedy — Wed, 13 Jun 2018 11:40:46 GMT

[quote user="Selena "]

nope still a full inbox, especially bloody recruitment agencies! that don't seem to offer an opt out or unsubscribe link!

[/quote]

Yes! Recruitment agencies I never passed my own details on to (even at Congress), ones I've never heard of, and one I can't unsubscribe from, because I never subscribed, I wrote a personal reference for a former colleague who was using them.

RE: Data protection

Selena Carnell — Wed, 13 Jun 2018 10:39:31 GMT

nope still a full inbox, especially bloody recruitment agencies! that don't seem to offer an opt out or unsubscribe link!

RE: Data protection

Sal the 1st — Fri, 08 Jun 2018 14:29:54 GMT

so has the amount of scam/spam altered on a professional or personal level since GDPR went live? So far I am saying no on both counts - maybe its early days , but I would say its increased not decreased

RE: Data protection

enigmaticat-uk — Fri, 25 May 2018 18:25:30 GMT

[quote user="Sal the 1st"]

something else I thought of last night - if you have a debtor that has had no contact with the practice since they incurred the debt let alone signed a GDPR - does this mean that you can no longer send them bills or pass their details on for debt collection? - if so I can think a lot of people up and down the country will get away with not paying bills (not just vet practice)

[/quote]

I'm not 100% sure, but my understanding of GDPR is that if you already have an agreed relationship ie client has provided contacts for the purposes of your business then they have consented to you using their details for this purpose. If they owe money for services provided then you should be able to contact them about it & pass on details to a collection agency as long as you have agreement from them not to breach the privacy of that information. Most companies such as ourselves are basically going way overboard as a precaution as we don't want to take the risk of being fined for breaching these new laws!

RE: Data protection

Sal the 1st — Fri, 25 May 2018 08:03:42 GMT

RE: Data protection

Sal the 1st — Thu, 24 May 2018 21:07:03 GMT

bit off topic but has anybody else been plagued (and I am not exaggerating) for the last few days with spam? I have had no less than 7 spam calls to mobile today and no idea how these jokers have got my number. yes I get the odd spammy call but 7 - I have had prepaid funeral plan from Dignity, 2 ppi, 1 bingo site, double glazing, how to maximise my investment portfolio (would be nice if I had one) and the importance of making a will. If GDPR works can I look forward to an empty spam folder and the end of all this crap?

RE: Data protection

FINNIGAN — Sat, 19 May 2018 21:41:53 GMT

That’s wat we are doing

RE: Data protection

FINNIGAN — Sat, 19 May 2018 21:41:28 GMT

I know just how u feel

RE: Data protection

Sal the 1st — Sat, 19 May 2018 12:15:30 GMT

[quote user="FINNIGAN"]

What are u guys having to do with tge new data protection laws, we are having to ask all clients to sign form ok to use thier details for recalls, insurance forms, client histories and referrals?? Any one else having to do this?

[/quote]

yes and its driving me nuts. In between dispensing, answering the phone, walk in queries, discharging animals, running bloods,booking out/booking in, doing the order, taking payments and still trying to smile and be pleasant every night. I'm getting too old for this job.

RE: Data protection

Tania Ford — Sat, 19 May 2018 11:07:12 GMT

[quote user="FINNIGAN"]Nope all by hand[/quote]

Unfortunately in that case you will have to post a consent form out for every client to sign and return then :( [quote user="FINNIGAN"]Nope all by hand[/quote]

RE: Data protection

FINNIGAN — Fri, 18 May 2018 21:04:13 GMT

Nope all by hand

RE: Data protection

Tania Ford — Fri, 18 May 2018 13:25:52 GMT

Most computer systems are being updated with a tick box to ask clients if they will allow direct marketing and im assuming Head office will be sending out a standard email asking people to update their preferences if they wish to. I personally have been inundated with emails from different companies asking me to either update preferences or do nothing if im happy with how things are already set. If you work for a corporate, it should all be being done for you. If you are independent, you may need to your software suppliers to update your system.