Who does insurance forms?

RE: Who does insurance forms?

Sal the 1st — Sat, 03 Sep 2016 12:55:52 GMT

I suppose it depends on what the JVP wants you to do - if they would rather that you are nursing than pen pushing theres not a right lot you can do about it, you may be more valuable to them as a nurse have you thought about it like that?

RE: Who does insurance forms?

Yvette Boffey — Fri, 02 Sep 2016 21:20:42 GMT

Thank you all for the advice. I still think that a nurse or vet is best to do them unless a receptionist has previous veterinary experience etc. I worry just with the lack of experience and the way the insurance companies are now that there will be issues if it's swapped from a nurse to reception.

RE: Who does insurance forms?

Robyn — Thu, 01 Sep 2016 17:38:30 GMT

I do, but our vets and ACA can muddle through them quite competently if I'm away. At practices I've worked at in the past they have been handled by receptionists, and I don't have a problem with this as long as they know what treats what condition ect. It does become a little more tricky without that training and knowledge but heck, if they know what they're doing then why not. I'm certainly more than happy to spread the workload sometimes!!

RE: Who does insurance forms?

Sal the 1st — Tue, 30 Aug 2016 22:10:27 GMT

who does our insurance forms? - me and I hate it with a passion, especially RSA ( who are currently right at the very top of my hit list, specifically TESCO) where you get multiple requests for clinical history that has been sent multiple times faxed , posted, emailed - every possibility covered and they still insist they don't have it I think the insurance companies should be paying practices for the amount of time we spend running around after them.

RE: Who does insurance forms?

k.91 — Tue, 30 Aug 2016 21:49:35 GMT

ours are all done by head office, if there are any queries the dept relating to the case will take over the claim. As far as i am aware there has been a few issues but far fewer than when the nurses did them as there just wasn't time for us to get to them promptly

RE: Who does insurance forms?

PJ Zurawel — Tue, 30 Aug 2016 21:22:22 GMT

The vet in charge of the case fills out the form and sorts out the history then pass it on to reception to actually send it off.

RE: Who does insurance forms?

enigmaticat-uk — Tue, 30 Aug 2016 16:37:00 GMT

In my current practice the vets do them, in my previous practice it was vets or senior nursing staff. I would think it should be reasonable for reception staff to do simple ones - eg one-off wounds, abscesses, lumps etc but I think if complex cases with multiple conditions need claiming then I think it's probably best if vets/nurses do them as they can be quite complicated.

RE: Who does insurance forms?

WelshyNurse — Tue, 30 Aug 2016 14:55:46 GMT

If reception have good veterinary experience, I think it's fine.

Our receptionists would never have the time though.

I do ours.

RE: Who does insurance forms?

PHA86 — Tue, 30 Aug 2016 09:11:58 GMT

Our's are completed by head office, but used to be done very competently by reception prior to this!

RE: Who does insurance forms?

karen esquilant — Mon, 29 Aug 2016 21:48:38 GMT

Myself & another vet nurse do ours, I think it should be the nurses or vets responsible for doing them, as you say mistakes happen from misunderstanding otherwise & it's the clients money at risk.

It's difficult enough for me trying to get other staff to pass on any queries to us two who do the claims rather than them trying to deal with it, just causes more confusion sometimes!

RE: Who does insurance forms?

Yvette Boffey — Mon, 29 Aug 2016 20:03:18 GMT

Yeah at the moment I ask reception to call clients for excess payments, more forms needed etc. And it's the same with even myself having to ask the vets about some clients because it's confused me with the claim.

I think getting reception to do the forms will cause massive issues but my JVP is very insistent that I hand it over to them.

RE: Who does insurance forms?

Nicola Smith — Mon, 29 Aug 2016 19:45:21 GMT

I do them all. I think it could be difficult for reception staff as I struggle sometimes with knowing what relates to what with some complicated multi condition ones we have. I also think they are best done by one person as they will have their own system of how they do things. Our receptionist does help me out with calling clients regarding queries or outstanding excess payments etc which is very helpful.