Lab Suppliers

RE: Lab Suppliers

Teh Fluffeh — Tue, 08 Dec 2015 00:44:05 GMT

I used to be the lab nurse at my hospital and receiving small quantities would drive me crazy, so I set up a monthly order which I would tweak in busier or quieter months and that way we always had enough stock that wasn't about to expire. If you need large amounts of heparin tubes, you will need to order them separately every three months though (we get 1000 at a time) for some reason.

RE: Lab Suppliers

Simon Wootton — Mon, 07 Dec 2015 14:49:20 GMT

Emily, have you spoken with Customer Support because if you are receiving this letter the chances are the stocks are not there - have you considered setting up a monthly standing order?

RE: Lab Suppliers

Emily Grinnell — Mon, 07 Dec 2015 14:20:34 GMT

I've just taken on the same responsibility at my practice too. I have the same problem, any order I place I only get a 1/4 of what I wanted. It normally comes with a letter saying basically they are sorry but they don't have everything I wanted in stock and to re-order them later.

RE: Lab Suppliers

Simon Wootton — Mon, 07 Dec 2015 14:17:27 GMT

Can you contact our Customer Support team 00800 12343399 Option 1 and raise this as an issue. Rather than post all your details on this site, ask that our Customer Support team pass / escalate to our Customer Relations Team (CRT) and log that I have asked for this to occur - If you can message me / or post a thread back and I will then follow-up with our CRT team.

RE: Lab Suppliers

Sal the 1st — Fri, 04 Dec 2015 13:46:54 GMT

I have had this problem before but ? not Idexx - in the finish I just said well if we can't have what we need I may as well look around for another lab. Have you tried speaking to your rep about this?