How to keep client informed on costs of inpatient care?

RE: How to keep client informed on costs of inpatient care?

JaneRVN — Sat, 17 Oct 2015 12:02:09 GMT

I used to ask the vets to note when they had given a bill update. Our system gave you the bill at the time you write the note. To make it easy to find I asked the, to put %%% before the note so everyone could see if any notes were made about insurance claims or payment plans. Made receptions life easier too. And clients then couldn't say they hadn't been told.

RE: How to keep client informed on costs of inpatient care?

Steph Worsley — Fri, 16 Oct 2015 19:08:21 GMT

In my practice its generally the vets that give the patient updates, but as a general rule items are added to the bill as they happen and the vet in charge is aware of the estimate given to the O.

As the bill approaches the estimated amount the clinician will discuss this with the O, and will address unexpected costs as and when they are required.

RE: How to keep client informed on costs of inpatient care?

PSA-David — Fri, 16 Oct 2015 17:30:25 GMT

also I would advise billing daily. don't leave it till the final day of the patients stay. as if the owner then ask. you wont be say. O we haven't worked that out yet?

RE: How to keep client informed on costs of inpatient care?

Sue Cox — Fri, 16 Oct 2015 17:23:15 GMT

That sounds good, thank you!

RE: How to keep client informed on costs of inpatient care?

enigmaticat-uk — Fri, 16 Oct 2015 16:12:39 GMT

It's not something I generally deal with but have had this discussion at a previous practice and it was decided that once a day when the client has been updated about their pets condition etc, you can then end the call with something along the lines of 'would you like an update of your account balance?'. That way it doesn't feel like you are forcing the bill at them but they can keep up to speed with the costs.