Reception Perfection

Re: Reception Perfection

TammK64 — Wed, 12 Mar 2014 00:21:30 GMT

I went on a really good course for vet receptionists by OnSwitch which was all about call coaching, how to engage clients etc. I found it really useful :)

Re: Reception Perfection

Bekki2511 — Tue, 11 Mar 2014 23:17:31 GMT

Hiya,

I did the reception purrfection course by Nobivac - it covered:

The receptionists role

Vaccinations for dogs, cats and rabbits (including a brief history, types of immunity, types of vaccine, the diseases + risk factors)

Client expectations

Dealing with difficult clients and complaint handling

Practice policies (handling bereavement, cash handling, bill presentation, telephone tips, professionalism, worming & fleas)

Admitting and discharding patients (this may not be applicable if your nurses do it?)

Hope that's of some use to you :)

Re: Reception Perfection

Nick Shackleton — Tue, 11 Mar 2014 18:34:13 GMT

http://www.amazon.co.uk/The-Veterinary-Receptionist-Essential-Skills/dp/0702029289 have a look you can look inside it in amazon.