Re: Job description for customer care nurse

Jo Oakden — Wed, 31 Jul 2013 13:52:58 GMT

This is an unusual role you are creating as usually every member of the team from reception to the vets are responsible for customer care, so you may struggle to find a specific job description. Is it a dedicated consult nurse you are wanting, or a person to look at where the practice goes wrong with customer care? Instead of employing a new nurse why not sign up to a mystery shopper service for a period of time and get some useful feedback on where the practice is going wrong with its customer service and where you can improve to be able to provide high quality customer service. If you have one member of staff dedicated to this area, providing a high quality service and the rest of the team leave that to this person then surely it will be pointless, as the customer care from the front of house, and vet consults still won't be up to scratch? You can get people to come in for the day aswell and follow the 'client' journey, they are very useful for seeing everything from the client perspective. I apologise if I have misunderstood your request, but this is how I read it! :)