https://www.vetnurse.co.uk/f/nonclinical-discussions/19253/upset-clients Hi, I was wondering if any of you had any advice :) I&#39;m always at a bit of a loss of what to say to upset clients, especially when I first realise they are upset I don&#39;t know how to start a conversation because I&#39;m like, &quot;maybe they just want privacyen-USTelligent Community 10https://www.vetnurse.co.uk/thread/135743?ContentTypeID=1Sat, 20 Oct 2012 11:17:06 GMT1a0763ec-3885-442c-853e-6cef656dfec5:a5ca42ee-b4f5-4ef3-9c57-3dd909080a78Julie-Anne Wilson<p>I tend to just see what the atmosphere feels like at the time. &nbsp;Some clients don&#39;t want to talk, some do. &nbsp;I find if they want to talk, they tend to say something first and you can just go on from there.</p><div style="clear:both;"></div>