wheres the line?

Re: wheres the line?

Susan Jackson — Fri, 04 Feb 2011 19:08:34 GMT

I feel so lucky to have completely escaped all of this. Used to happen a lot when I was younger and more newly qualified. Maybe because I still wasn't very confident with what I did and probably not confident to stand up for myself.

Now I won't tolerate been spoken to in anyway bad by anyone. I may not be a vet/manager but I am a professional person in my own right and deserve to be treated fairly and equally. I have on occasion mentioned to Vets when they've been rude that their sentance should end with please or thankyou. I am thankful to have a nice boss now who respects me as a person and thanks me all the time even when not necessary (Sorry don't mean to gloat!).

I find it infuriating when people don't respect one another. I'm lucky I don't work on reception, I dable on occasion as needed but I've always admired the reception staff as they answer two phones talk to the person infront of them whilst sorting out a payment. We (Vets, Nurses, Receptionists, and cleaners) are all required to help run a practice it can't be done by one person. We may have different qualifications, education and social backgrounds, we may even not like someone we work with but we should respect each other and help one another.

As a little tip start saying please and thankyou at work to the people you work with, it's amazing how catching it is!

Re: wheres the line?

les punton — Fri, 04 Feb 2011 18:26:15 GMT

its horrid that this goes on. Dont sit in silence though as someone said we dont get paid enough!!

Re: wheres the line?

supamog — Fri, 04 Feb 2011 16:03:20 GMT

hey violet - and i thought it was just us! why does there have to be an air of unease around the place when a certain person is having a bad day or just cant behave. We have two unfortunately. one of them is the vet and the other is the manager! so we are all stuck going round on tip toes and trying to avoid "the look!". Its rediculous that professional people think its acceptable to behave it this manner. We have all spoken to each other in private as i suspect many others have but as yet no one is prepared to speak up about it. Many of them have been there longer that i have and i suspect that one or two of the other staff have "investment" within the practice and do not wish to upset the apple cart. There is a certain day of the week when i dread going in because of the irrational moody behaviour of one person. I have never had my work critisised nor is any of the shouting and banging directed towards me personally but just being around it is very wearing and i find i am having more migraines. I hardly dare take time off as this will make things worse! Many of the other vets get screamed at by someone who is not even professionally trained to do their job! I know that most of us are looking for new jobs but that is not easy at the moment. All i can say i certainly will leave as soon as i can.

Re: wheres the line?

Sal the 1st — Tue, 01 Feb 2011 10:01:25 GMT

[quote user="molladog"]

Write everything down with dates and times, you may be able to record an incident on your phone? Then they can't wriggle out of what they have said to you. You need to have several incidents to take forward to the grievance procedure.

[/quote]

be aware that anything you record will have to be made available to all parties concerned. Before going down this route is it worth just sitting down with the person causing you the problem and an impartial witness(maybe somebody outside of the practice) and just talking this through privately maybe outside of the workplace - or if this really isnt possible could you write it down but in a constructive way and invite the other party to do the same, that way you may be able to find some middle ground?

Sometimes its easy to write down what has upset you which has been done by a person but not so easy to see what you might be doing to upset a person (and maybe you havnt done anything wrong at all ) - maybe factors outside of work are causing the problem. Is it worth one more try to talk it through?

Re: wheres the line?

molladog — Tue, 01 Feb 2011 08:58:29 GMT

Re: wheres the line?

Nick Shackleton — Mon, 31 Jan 2011 20:23:04 GMT

Really sorry to hear you are having troubles at work. It ain't easy at all I've suffered at the hands of moody vets in the past. Are you a member of the BVNA they have a legal help line. alternatively look at the direct gov websites area on grievance procedure. There should be someone within the practice that you can raise these kind of issues with even if its the boss you are having problems with. Also CAB might be able to help out. take care and good luck

http://www.direct.gov.uk/en/Employment/ResolvingWorkplaceDisputes/Grievanceprocedures/index.htm

Re: wheres the line?

Honeybadger — Mon, 31 Jan 2011 17:33:16 GMT

Unfortunatly this type of behaviour is something I have heard about many times. Examples include nurses having things such as intruments and circuits thrown at them to less obvious but constant belittling and lack of respect. I dont think all the people who act this way are like this are bad, I think they are just unable to deal with the high amount of stress that comes with this profession but that is not an excuse. I would advise making a note of every incident and then reporting it to the appropriate person. If it is management then speak to someone for legal advise as there is no need for anyone to put up with bad treatment. Alternatively - get the hell outta there!

Re: wheres the line?

Katie B — Mon, 31 Jan 2011 16:22:36 GMT

Definately speak up about it, good luck!

Re: wheres the line?

Mrs Dot Dot — Mon, 31 Jan 2011 15:55:17 GMT

Are you a member of rje BVNA? Is there a practice mananger around? or another senior member who is management? At the end of the day, if it is the boss and there is no-one else who is in a position to deal with it, then 1) you don't have to put up with it.... you are not alone in this type of unacceptable behaviour happening...... 2) you have decide if you can tolerate it, whether it is just a phase, whether you think it is stress related/ manic depressive type thing... have you spoken to them about it? Do you feel that you are able to take them aside if there is noone else?

I wouldn't put too much/ anymore info on here but speak to the BVNA for advice and definately start logging/ writing down things that happen/ are said to you etc

You really don't have to put up with it but depending on your circumstances/ your practice circumstances you may have some very ifferent options.....

Re: wheres the line?

violet — Mon, 31 Jan 2011 15:11:49 GMT

this is the management

Re: wheres the line?

Steph Phillips — Mon, 31 Jan 2011 15:10:07 GMT

[quote user="violet"]

Im not talking about being punched in the head, im talking about irrational, explosive behaviour, shouting,screaming, crying, screaming in your face, refusal to listen, discuss things, listen to your side, accusations about things you havent done?

Behaviour that makes your work place / staff unhappy, creates an environment of fear.

[/quote]

Personally, in my opinion, I don't think ANYONE gets paid enough to put up with that - regardless of where you work from bin men to brain surgeon.. if this is happening in your workplace then maybe contact RCVS or speak to a management.. end of the day - respect costs nothing!!!