Petlog

Re: Petlog

Tracy Windler RVN — Wed, 24 Nov 2010 22:40:02 GMT

Dammit, we just bought a bucket-load of chips a few months ago. I need a new pair of wellies!

Re: Petlog

Tracy Windler RVN — Wed, 24 Nov 2010 22:36:57 GMT

[quote user="Sal (the 1st) Holesworth VN CMH Chyp (M)PNLP"]

When you buy an electrical product and register it with a manufacturer would you expect the company selling it to you to fill the guarrantee out for you and post it to them on your behalf - and I know its not exactly the same but thats the nearest analogy I can make

[/quote]

you have to do that? Ooops!

Back to id chips....I agree, the registering practice should keep records, thats appalling! We have a collie pup in a similar situation, 2nd owner "rescued" from a friend. She brought him in to be chipped and we found another one- thank god I checked! We assumed it was a lay person too, he was a working collie and they often have them done at shows etc. Anyway, when we called the old practice for history (for the 3rd time!) they had a record of him being chipped (with them!), but no record of the number.

Teleos has a useful function when you charge for the chip, it automatically asks for the number.

Personally, when I fill out the forms, I will complete the basic details, but ask the owners to check all the details are correct and add as many contact numbers as they can. We've always posted them ourselves, but doesn't hurt to give it to the owner, I suppose!

Re: Petlog

Sal the 1st — Wed, 24 Nov 2010 21:26:13 GMT

cant have been spangly wellies then

Re: Petlog

chris beasley — Wed, 24 Nov 2010 21:17:57 GMT

do you know they were so inspiring I cannot remember what they looked like!

Re: Petlog

Sal the 1st — Wed, 24 Nov 2010 21:14:03 GMT

wow now that is some incentive! - but are they special wellies? are they flowered or glittery or gold plated? And maybe with the snow that is on the way they might be useful?

Re: Petlog

chris beasley — Wed, 24 Nov 2010 20:56:06 GMT

Guess what petlogs new incentitive is?

For every 100 chips you buy you get a free pair of wellies!

Would you believe it !!!!!!!!!!!

Re: Petlog

Sal the 1st — Tue, 16 Nov 2010 18:44:41 GMT

Chris with the greatest of respect we cannot be held responsible for everything and if we start assuming responsibility for everything then we are going to run into problems when something goes wrong, something fails, something happens in error. I appreciate you are trying to do the best by the animal and the owner and I appreciate your frustration but sometimes people do just have to take some responsibility themselves. There is only so much you can do. It isnt rocket science for an owner to stick an envelope in a post box. I completely accept that record of the chip should be kept with the animals details but there the responsibility ends

Re: Petlog

chris beasley — Tue, 16 Nov 2010 14:10:39 GMT

[quote user="NickyVN"]

We had a case yesterday. Staffie brought in - chipped. Pet log have never received registration for chip so all they had was the people who chip had been supplied to who was the breeder. Contacted them and they keep no records of which pup had chip and frankly dont seem bothered therefore now imposssible to trace the owner. Just hope they are looking for her - though she has been strying since Friday - or yet another staffie to add to the statistics! People who are doing the chip should surely be responsible enough to keep some sort of records?

[/quote]

That is my point! we need to be responsible for the animal as the person who supplies the chip!

Unfortunatly some of our clients can not be the most trustworthy of people

Re: Petlog

Nicola Smith — Tue, 16 Nov 2010 09:16:28 GMT

Re: Petlog

Karen Wilkins — Mon, 15 Nov 2010 10:46:44 GMT

Hi Shelley

Speak to either your local Animalcare rep, or Animalcare direct - 01904 487687, and they can set it up for you.

Karen

Re: Petlog

Kim Buckley — Fri, 12 Nov 2010 11:59:51 GMT

We got them to fill in the forms whilst they were waiting and so we could check through it before they took it with them to post.

Re: Petlog

Sal the 1st — Fri, 12 Nov 2010 11:29:14 GMT

well the forms we were using at the time where it said owners name and address it also clearly said to be completed by owner ( the forms came with the chips and the chips were Bayer Tracer), everything else was filled out by the practice and we kept our part of the form - the yellow part, the owner kept the blue copy and the owner also posted the top copy to petlog in a postage paid envelope. Record of the chip was in patient records and also on the yellow copy we kept. I felt we were covering all bases pretty efficiently. Its the owners animal and the owners decision to chip - they have to take some responsibility somewhere?

Re: Petlog

chris beasley — Thu, 11 Nov 2010 21:50:39 GMT

Sorry to harp on about this. If the client is given the forms to fill out, the practice should still have the micro chip number on their records. Also is it wise to let a client fill out the form? We are trying to be responsible and make sure the owners are responsible for their own dogs, but we are not policing them by making sure the right details are recorded.

Re: Petlog

Sal the 1st — Thu, 11 Nov 2010 09:29:59 GMT

a previous practice I worked the client was asked to fill in their own details on name and address etc - this way they couldnt come back to the practice and complain that we had mis spelled a name or in the case of one joker that we had registered the dog under the wrong address( they had moved address since registering and didnt want to pay to change the address). This is also a must if you get a couple that split and one argues the animal is theirs and the other partner has stolen it (which isnt that uncommon believe it or not). Paperwork when completed was handed back to the owner in a postage paid envelope and it was up to them to put it in the postbox, that way the practice could not be blamed for non arrival.

where I work now we use virbac chips and we ask the client to fill out their details on a sheet, we register online there and then while they wait using the information they supply , print off a certificate for them and the sheet is then kept by us as a paper record of that chip.

Re: Petlog

Shelly vn — Thu, 11 Nov 2010 08:05:48 GMT

[quote user="Karen Wilkins"]

Animalcare Identichip recommend that the emphasis is placed on the owner to send the paperwork back to Identichip, therefore negating any liability to the practice if the chip is not fully registered and this situation occurs. Or, register the Identichip online at the of implanting for immediate registration, preferably with the owner present. Certificates can be printed out at this time also.

As a fail-safe, all Identichips are registered to the practice before leaving Animalcare, so chips can always be traced back to the implanting practice (or charity). We also recommend that the practice either keeps a paper trail through the bar-code sheet, or that the Identichip number is logged on the client's record. In short, Identichip will always be able to locate where the chip was implanted and trace the owner through that route, if the full registration has not been completed.

And the one-off cost of the Identichip covers the cost of registration for the life of the animal, just to pick up on another thread!

Hope this helps.

Karen

[/quote]

We use the animalcare chips and i didn't realise we could fill in forms on line. We always send the forms for the client. Maybe we should start doing it on line!

Re: Petlog

Kim Buckley — Wed, 10 Nov 2010 21:19:10 GMT

When I was working in the practice where we posted off the forms, we had a client who got really shirty because it took a while for petlog to register her cats details. We had posted off the form the day the cat was microchipped so it must have just taken a while to be processed.

The owner kept ringing us and petlog and blamed us that it was taking so long saying we hadn't sent it off! At least if the owners have to do it then it's up to them.

Re: Petlog

chris beasley — Wed, 10 Nov 2010 21:11:42 GMT

interesting to read about liablity risks. I thought all practices like ours posted the paperwork. Not only do we put the number on the computer, we also keep a sheet with the record of number and name.

I have since found out which practice the chips were registered with and contacted them. Still they can find no record, but they did say the gave the forms to the owner,

So unless the owner now posts his papers its still no use being microchipped - why do I feel so frustrated!!!!!!!!!!!!!

Re: Petlog

Karen Wilkins — Wed, 10 Nov 2010 16:26:55 GMT

And the one-off cost of the Identichip covers the cost of registration for the life of the animal, just to pick up on another thread!

Hope this helps.

Karen

Re: Petlog

Emma Purnell — Wed, 10 Nov 2010 15:11:07 GMT

We leave it to the owners to arrange, but register every box with the practice and put the IDchip number on the screen so we can find the owner if needs be.

Re: Petlog

Vicky RVN — Wed, 10 Nov 2010 14:58:53 GMT

We do online registration. Owner fills out form then hands back to receptionist who will register the details that day. Nothing can get lost in the post that way! I wouldn't feel happy leaving it to owners...i can imagine the form getting lost/forgotten.

Re: Petlog

Kim Buckley — Wed, 10 Nov 2010 09:10:33 GMT

One practice I worked at we posted them and another the owner did. In both cases, that chip number could be chased back to the practice.

Re: Petlog

BengalcatRVN — Tue, 09 Nov 2010 23:52:30 GMT

I fill them out online with petlog - instant registration. Avoids the middleman.

Re: Petlog

loobylou — Tue, 09 Nov 2010 23:25:53 GMT

We give the paperwork to the owners to post, that way if anything happens to the paperwork, it gets lost or any probs with the registration then it can't be blamed on the practice. We do keep a copy of the chip details for each patient though and animalcare track which chips are sent out to us.

Re: Petlog

chris beasley — Tue, 09 Nov 2010 22:52:11 GMT

Hi AJ

That surprises me. I had hoped these pups had been done by a lay person. I would not like to think that a veterinary surgery was involved.

Re: Petlog

A-J — Tue, 09 Nov 2010 22:43:47 GMT

hmmm, i had my dog chipped at local practice as it was on offer and i was just given paperwork to sort out, so it doesn't surprise me. Practices where i have worked did it all for the client