Was this wrong....................................

Re: Was this wrong....................................

jodieandrews — Sun, 19 Sep 2010 17:36:54 GMT

[quote user="Elvira"]

We get a lot of this too. I get really p**sed off when you get hauled up before the pm because someone has complained about you (the ONLY one of the hundreds of clients you see) and it turns out to be the person you asked to pay their outstanding bill. I''ve started to outwit them now by telling the pm when I think someone will have a moan because I've reminded them about their debt. I'm also fed up with Staffy-owning halfwits expecting not to have to pay a bill because they are 'on benefits' even though they will no doubt sell the puppies from the caesarian they are not paying for for a small fortune!

We get this sooo much-glad to hear its not just us! I always want to say to these people'if you are no benefits and you need to feed your children don't have any animals!!!'

[/quote]

Re: Was this wrong....................................

emmRAR — Sun, 19 Sep 2010 12:21:42 GMT

I had one client leave £14 outstanding, ignored all invoices and letters, and then when I called her about it she got all up on her high horse and said 'I can assure you, I am perfectly able to pay, there isn't a problem' in a very offended voice - I presume because of how small the amount was. Um, pay then? Two phone calls and two promised pay dates later I moved to another clinic and she still hadn't bothered.

Re: Was this wrong....................................

Stella Skelton RVN — Wed, 15 Sep 2010 21:48:23 GMT

Totally agree...don't take it to heart...it happens all the time...x

Re: Was this wrong....................................

loobylou — Wed, 15 Sep 2010 21:38:05 GMT

[quote user="Lolita"]

We have ppl coming in saying money is no object just to do whatever is necessary, and then when 'whatever is necessary' is done they think its not going to cost the amount it does, I am all for helping ppl out but dont take the p*ss! sorry rant over....its gets my heckles up!

[/quote]

I find people who say this actually mean 'money is no object because I have no intention of paying a penny anyway' !!!!!

Re: Was this wrong....................................

Kim Buckley — Wed, 15 Sep 2010 19:18:27 GMT

I hate asking clients for money because they always try and make you feel guilty! It's quite simple, if you can't afford vets bills then don't get a pet!

Re: Was this wrong....................................

Elvira — Wed, 15 Sep 2010 11:46:50 GMT

Re: Was this wrong....................................

Lolita — Wed, 15 Sep 2010 09:35:55 GMT

ahhh I was in the middle of a rant and my computer shutdown! Anyway, you were right to say to her about her outstanding amount. We get ppl like this all the time, I mean come on, you wouldnt go into Tesco, fill up your trolley with food, go to the checkout and tell the cashier that you were going to part pay for the groceries with 2 cheques, they could have one of the cheques now and god knows when you would get the other one!!! We have ppl coming in saying money is no object just to do whatever is necessary, and then when 'whatever is necessary' is done they think its not going to cost the amount it does, I am all for helping ppl out but dont take the p*ss! sorry rant over....its gets my heckles up!

Re: Was this wrong....................................

Calli D — Wed, 15 Sep 2010 08:23:39 GMT

I was working in a practice last year and we had a 4 mth puppy in for intensive care after an intussusception op. To cut a long story short .. I discharged the pup & spent a 'stupid' amount of time explaining what had been done as she didn't seem like she'd quite grasped the seriousness of the op. I even drew pictures! (when the vet had called her about of the seriousness of her pups case and the op needed she just asked if she could be spayed at the same time!! ) The client then went on to ask me about her other dogs and the possibility one might need pts, so I spoke to her a bit about that too. Luckily for me one of the the vets was using a computer at reception and heard all this and exclaimed that it was the longest discharge in history!. then came time to ask for the money (at which point the vet had gone and the receptionist was in another room cleaning) She was fine with the amount but asked to split into 2 cheques, which was fine. The practice had 'very' specific policies on taking payments so I checked a couple of times that I was entering it correctly as a number had to be entered for each cq and I had to get a card for the cheques (as you do). It was a business acc so no card so asked I she minded if I wrote her details on the back. At this point she flew up from her chair , stormed over, grabbed the cheques from me, wrote her details in HUGE letters on the back and started laying into me about not being concerned for animal welfare and only worried about money, that she felt like she'd been treated like a thief. I would usually just apologise and go hide but I was soo shocked & taken aback by this sudden change that I asked her to stop and asked what I'd done to upset her. She ranted on about money grabbing, how she had spilled her guts about a sensitive and personal topic to me. I could see I was getting nowhere so I once again apologised if anything I had said caused offense and said I would just go get the pup. I walked into the kennels, looked at the staff there and burst into tears I have NEVER .. NE...VER in my life been talked to like that. I quickly composed myself, took the puppy out to finish the discharge but she would not acknowledge me at all so I spoke to her teenage daughter instead.

I narrowly missed her a few days later. the staff thought she would apologise after realising she had been a twit but she asked if THAT nurse was here as she was very upset with the way she had been treated. The receptionist (god love her) said I was not available and went on to explain how upset she had made me also. She was a nutter and not even her daughter said anything about the irrational way she had spoken to me on the day. I know handing over a lot of money when things are tight can be upsetting but crikey moses!!

Oops - did I say long story short Sorry.

Re: Was this wrong....................................

Vicky RVN — Wed, 15 Sep 2010 07:49:04 GMT

[quote user="Kate Claxton DipAVN(Med)VN"]

The only sort of client who would be offended by your reminder is the client who is trying to duck out of paying her bills! x

[/quote]

agree!

Re: Was this wrong....................................

BengalcatRVN — Tue, 14 Sep 2010 23:29:53 GMT

[quote user="Kerry Haigh RVN A1 Cert SAN MBVNA"]

Some clients are twits

[/quote]

lol, love the 1 word change between posts

Re: Was this wrong....................................

Kerry Spain — Tue, 14 Sep 2010 22:54:43 GMT

Some clients are twits

Re: Was this wrong....................................

Kate Claxton DipAVN(Med)VN — Tue, 14 Sep 2010 22:28:18 GMT

The only sort of client who would be offended by your reminder is the client who is trying to duck out of paying her bills! x

Re: Was this wrong....................................

Nick Shackleton — Tue, 14 Sep 2010 21:34:09 GMT

try not to take it to heart at the end of the day your just doing your job, if ppl didn't pay their bills none of us would get paid. Am sure whoever spoke to her was on your side. Sounds a bit dodgy asking for bills to be sent to other ppl if you ask me

Re: Was this wrong....................................

Saskia Quinn — Tue, 14 Sep 2010 21:04:17 GMT

Sophie, I really feel for you and I have been in similar situations before, as I am sure, many other have too.

I wouldnt take it personal, some clients can almost turn into a completely different person when the subject of money is broached. I work for PDSA and have known clients to take offence at simply being asked for a donation!