Service with a smile!

Re: Service with a smile!

emmRAR — Tue, 24 Aug 2010 16:03:00 GMT

We had a client bring in a dying baby bunny from Pets at Home... not only tragic for bunny but awful for the new owners too!

Re: Service with a smile!

Rachel Jayne — Sat, 21 Aug 2010 22:17:49 GMT

[quote user="NickyVN"]

Their SQP also likes to tell people that the wormers and flea tx vets sell is no good, theirs is much better, and that roundworms arent a problem in dogs that tapeworms are the main issue!!

[/quote]

I over-heard a girl at my local one once tell a customer once that about worms too, don't know if she was the SQP - I hope not!
Apparently, according to this girl, there's only 2 types of worms animals get and roundworms really aren't that common so aren't a problem....

I followed the client out into the carpark & listed to them all the other types of worms their pup might get, the zoonotic effects of roundworm & directed them to the nearest vets.

Re: Service with a smile!

Nicola Smith — Sat, 21 Aug 2010 15:31:44 GMT

Our local one gives out totally incorrect advice, and we get loads of guinea pigs with ringworm from there, as well as the odd emaciated dying baby rabbit. Their SQP also likes to tell people that the wormers and flea tx vets sell is no good, theirs is much better, and that roundworms arent a problem in dogs that tapeworms are the main issue!!

Re: Service with a smile!

Rachel Jayne — Sat, 21 Aug 2010 14:53:29 GMT

You two are both lucky your GP/Rabbits are still alive, obviously stores in different areas have different suppliers, but the one's in South Wales have a very high incidence of Coccidia.. :(

At one point at my first practice we were getting at least one call a week with someone who'd brought a small fuzzy with it, were printing out histories/itemised bills for the clients to take back to the store to get their money back.

Re: Service with a smile!

Jessica Scaife — Fri, 20 Aug 2010 22:48:26 GMT

I bought my rabbits from Pets at home, Ralph is fine and healthy but Alfred has a serious overbite and needs his teeth burred every 5-6 weeks. He was from a litter of six who probably have this problem aswell. I went in and told them that they should inform the breeder that they were passing on this problem, "oh of course we will thanks for letting us know"...... two months later I go back in and there are lots of little bunnies who look just like Alfred, I ask to have a look at one and you could already tell that their jaws weren't in line properly!

Re: Service with a smile!

Shelly vn — Fri, 20 Aug 2010 18:32:24 GMT

[quote user="Rachel Jayne RVN C-SQP MBVNA"]

I think Pets at Home is a fabulous store for pet food & accessories BUT I absolutley detest the fact that their staff haven't a CLUE what they're telling people, and the quality of thier livestock is so poor :(

I've had quite a few disagreements with the staff in my local one over the years.

[/quote]

I brought a guinea pig from PAH once. I was giving her a check over and was convinced she was heavily pregnant. When i mentioned it to the assistant she said 'do you wanna put it back and pick another one?' When i asked what would happen to this one she told me that she would probably leave it in with the others. I was so afraid it would get sold to some poor unsuspecting person that i brought it. Luckily she had a smooth delivery and i got a free baby pig!

Re: Service with a smile!

zalenski81 — Thu, 19 Aug 2010 16:57:49 GMT

I agree (and just to be anal, it's Heinz lol)

Re: Service with a smile!

Rachel Jayne — Thu, 19 Aug 2010 13:56:58 GMT

I've had quite a few disagreements with the staff in my local one over the years.

Re: Service with a smile!

Kim Buckley — Tue, 17 Aug 2010 22:54:05 GMT

[quote user="Steph Tanser"]

All I can think is, whats wrong with a nice cross breed :)

thumbs up for the hines 57's!

[/quote]

My two current dogs are crosses and they are both ace! Would always have crossbreeds (although I will have my border terrier one day! )

Re: Service with a smile!

Steph Tanser — Mon, 16 Aug 2010 22:09:42 GMT

All I can think is, whats wrong with a nice cross breed :)

thumbs up for the hines 57's!

Re: Service with a smile!

Emma Bartlett — Mon, 16 Aug 2010 21:48:01 GMT

I love CKCS as they have such nice natures. I have a friend who is looking to take another one on if anyone hears of any..........she would like to take on an adult to go with her one year old neutered female, she would like a rescue/rehome after i persuaded her it was not a good idea for her to breed a litter as there are far too many dogs in rescue and this is her first dog i told her to enjoy the learning experience of having her first dog as a pet not a breeding dog Anyway since then she has had little one spayed and started looking for another..........my lecture worked!!

She is in Cheshire area, lovely home

Re: Service with a smile!

Kim Buckley — Mon, 16 Aug 2010 21:21:19 GMT

[quote user="Danielle Trace"]

Sorry, but I would agree with the lady at pets at home. I have two cavalier king charles spaniels of my own who are both perfectly health. They were both from 2 different litters where none of the puppies had any problems. Yes there are alot of CKCS that have problems but that could be said for alot of breeds out there but there are the excemptions. We do have CKCS coming into our practice who again have perfectly health CKCS. CKCS are a lovely affectionate family dog and would recommend them to anyone. That's just my opinion.

[/quote]

I'm not denying they are nice dogs but seen way too many dying of heart failure for me to even consider owning one. I know there are better breeders out there who are a lot more careful but recently saw a little of 10 week old pups with stonking heart murmurs. They would make brilliant hearing dogs but they won't use them because of all their health problems. With mitral valve disease and syringomyelia I would rather have a breed who is less pre disposed to health problems.

Re: Service with a smile!

Danielle Trace — Mon, 16 Aug 2010 20:30:43 GMT

Re: Service with a smile!

Steph Phillips — Mon, 16 Aug 2010 15:12:34 GMT

[quote user="loopylou711"]

or maybe a comment like "Well this why am a VN and not working in a shop, I think I know"

Ah am such a bitch, I would have argued!!

[/quote]

hahaha.. good come back!!

Re: Service with a smile!

Kim Buckley — Sun, 15 Aug 2010 17:23:47 GMT

Haha I was a bit dumbstruck to be honest. Plus I am rubbish at arguing! Wish I had said a bit more now but just took me by surprise. I text a vet friend of mine and he said he knows exactly who I am talking about. She must be well known round here and obviously has had to go to the vets with them :P

Re: Service with a smile!

loopylou711 — Sun, 15 Aug 2010 17:19:56 GMT

or maybe a comment like "Well this why am a VN and not working in a shop, I think I know"

Ah am such a bitch, I would have argued!!

Re: Service with a smile!

Steph Worsley — Sun, 15 Aug 2010 14:27:38 GMT

i would have made a sarcastic comment about what ever happened to the customer always being right lol