Help for receptionists when assessing calls to determine an emergency

RE: Help for receptionists when assessing calls to determine an emergency

nathan1907 — Mon, 05 Jul 2021 12:22:08 GMT

please could you email me a copy? joanne.findlay@donaldsonsvets.co.uk

thank you

RE: Help for receptionists when assessing calls to determine an emergency

katy taylor — Sun, 04 Jul 2021 21:01:20 GMT

Hi Julie-Anne, Would you please send it to me as well if you don't mind? My email address is kicking_kt@hotmail.co.uk

RE: Help for receptionists when assessing calls to determine an emergency

Rachel Woodcock — Sun, 04 Jul 2021 20:49:12 GMT

Thank you for sending this over. It went into my spam so only just seen it! It's brill and will defo help our newest receptionist

RE: Help for receptionists when assessing calls to determine an emergency

UlaGreyWolf — Fri, 02 Jul 2021 22:17:39 GMT

Can you also please send it to UlaGreyWolf@outlook.com

This would be super helpful for my practice too! :)

RE: Help for receptionists when assessing calls to determine an emergency

Rachel Woodcock — Thu, 24 Jun 2021 14:53:44 GMT

Sorry,I've only just seen this!

Please can you send it to mcdermott_rachel@yahoo.com

Thank you

RE: Help for receptionists when assessing calls to determine an emergency

Julie-Anne Wilson — Mon, 21 Jun 2021 12:11:54 GMT

Hi, I managed to get a hold of my little traffic light system. What's your email address and I can send it to you.

RE: Help for receptionists when assessing calls to determine an emergency

Selena Carnell — Sun, 20 Jun 2021 19:55:45 GMT

we had a situation this week where on wednesday we had a cystitis/ non pee'ing cat - they phoned back on friday morning saying cat had not pee'd since thursday am... it was booked in by reception for saturday at 12:00!? owner said it was bright and happy.... i got reception to phone back and get them to come in friday the cat had a bladder the size of a large orange and blocked. spent an hour after surgery helping unblock cat. reception hadn't picked this up as an emergency situation. so i need to do a triage list for them.

RE: Help for receptionists when assessing calls to determine an emergency

Julie-Anne Wilson — Sun, 20 Jun 2021 19:23:43 GMT

I unfortunately no longer have this on my laptop but I can see if I can get a hold of it from my previous work.

RE: Help for receptionists when assessing calls to determine an emergency

apache — Sun, 20 Jun 2021 00:18:59 GMT

My view on this may be a little controversial, but if the owner thinks its an emergency - at the very least offer for them to come straight down (even if they will have to wait - and tell them that). Experience has taught me that owners both over and underestimate severity, and we need to see these animals and decide.

A torn nail is not a critical emergency, but is causing ongoing pain and suffering until removed and treated. My worry is these guides look to put off 'safe' things and nothing is put-off-able until seen by a vet/RVN. As a vet I find it hard enough deciding whether to see things OOH when I speak to the owners on the phone, not possible for receptionists.

RE: Help for receptionists when assessing calls to determine an emergency

Rachel Woodcock — Sat, 19 Jun 2021 21:20:09 GMT

That would be amazing! Thank you

RE: Help for receptionists when assessing calls to determine an emergency

Julie-Anne Wilson — Fri, 18 Jun 2021 20:15:22 GMT

I have something that I made a while ago, I'll see if I still have it.

I made a triage manual but I also made a little colour coded table for a quick glance.