lack of feedback/owner compliance

Re: lack of feedback/owner compliance

funkyfish — Thu, 24 Nov 2011 10:44:28 GMT

Hi, boss charges £40+vat per 30 min consult and £15 per half hour telephone consult. They get a full written report and any relevant info hand outs- recommended reading etc on the prob if necessary. I telephone 7-10 days after and have written to people, but nothing! The boss isn't happy for me to send to many chasing letters due to the cost of headed paper..... Other times the owners say they will book another appt but are too busy/ broke at the moment. Others are very good and are very pleased with the outcome. Guess I've just got a run of 'magic pill' owners- who think just by havin a consult things will get better with out them doing anything...

Re: lack of feedback/owner compliance

Honeybadger — Tue, 22 Nov 2011 19:19:37 GMT

Do you charge for the consults? I think sometimes owners dont make the effort because the consults are free. Maybe if they had to pay (even just a very small amount such as £5) it might make them take it a bit more seriously.

Re: lack of feedback/owner compliance

les punton — Tue, 22 Nov 2011 19:05:00 GMT

[quote user="Gemma Burden RVN"]I was getting very frustrated with my weight clinics[/quote]

DITO! but then you have the ones that follow it to the letter and its worth while

Re: lack of feedback/owner compliance

funkyfish — Tue, 22 Nov 2011 13:36:12 GMT

Thanks guys! Great ideas! Will give it a go x

Re: lack of feedback/owner compliance

Gemma Burden RVN — Mon, 21 Nov 2011 20:12:09 GMT

I was getting very frustrated with my weight clinics, when I would spend a lot of time working everything out for the client, then never saw them again. I ended up making sure that the vets never got me to do "a quick weight clinic" after a consult. and gave anyone that they had discussed clinics with a leaflet that explained exactly what would be involved and asking them to call to arrange an appointment with me. You might be doing something simular already, but I have found that by getting them to contact you once they have got home then you do tend to only get the ones that actually want to see you, rather than them agreeing to see you as the vet has sent them to you straight after a consult.

Re: lack of feedback/owner compliance

nin86 — Mon, 21 Nov 2011 14:59:35 GMT

Perhaps make them book follow up appointments at the time of first consult at whatever intervals are advised by you. So they have to book a course of appointments as part of the service. Weekly phone calls during the time between consults to check everything is ok and see if any advice/help is needed. Send little encouragmenet notes between appts to as iv found with my weight clinics that owners really appreciate being told they are doing a great job!

I know its soooo tough, trying to be persistant without seeming like you're pestering them!

Maybe see if you can watch some consults of other qualified behaviourists and see what they do?

Good luck hun, im sure you're doing a fab job. All you can do is your best. You cant help people who dont want to help themselves (or their pets lol)