Owners taking radiographs from practice

Re: Owners taking radiographs from practice

Vicky RVN — Fri, 14 Oct 2011 09:20:09 GMT

I was always under the impression that they were property of the practice. We had a client at my old practice ask for their rads as they were emigrating and the dog had joint problems (can't remember what), so they wanted to take rads with them incase needed by foreign vets. We gave them to them and just made a note of where they were.

Re: Owners taking radiographs from practice

Claire Coulthard RVN — Thu, 13 Oct 2011 13:44:54 GMT

this is what i've alway been told/ done.

Re: Owners taking radiographs from practice

Louisa Cocks — Wed, 12 Oct 2011 14:10:48 GMT

Both practices I have worked in have always said that xrays remain the property of the practice and have only ever allowed clients to 'borrow' them and then return them. Most clients accept this however some have argued that as they have paid fot them they should belong to them.

Re: Owners taking radiographs from practice

Juliet Drummond DAVN (med) RVN D32/33 — Wed, 12 Oct 2011 11:51:47 GMT

correct me if i'am wrong, but i think radiographs remain the property of the practice that took them.

they are medical records and need to be kept for 7 years, owners can pay to have them copied or they can be sent to a new practice for them to copy / look at but must be returned.

Re: Owners taking radiographs from practice

Sal the 1st — Wed, 12 Oct 2011 00:44:44 GMT

and true. I have seen a hip xray ,dont think it was an actual hip score, brought in by a breeder client to a practice in a postal tube!

when one of my former bosses was asked his opinion his reply was ' well it looks pretty much buggared to me' - he was referring to the state of the xray film not the hips on the xray. ( I should explain he knew the client well and they both shared the same elegant use of language)

Re: Owners taking radiographs from practice

xhappysvn21x — Tue, 11 Oct 2011 23:29:37 GMT

nice! never thought of that, professional, simple and believable for them awkward clients. like it

Re: Owners taking radiographs from practice

Sal the 1st — Tue, 11 Oct 2011 22:52:15 GMT

Could you explain to the client that if they are not correctly stored or crimped or scratched that it limits their diagnostic value? and that to keep them in the best condition you just send them direct to the practice.

Re: Owners taking radiographs from practice

Dove — Tue, 11 Oct 2011 22:38:10 GMT

We've done the same, posted the x-rays to the new practice. Sometimes we'll hand the x-rays to the owner if they are going for a referral with the knowledge that the referral will post them back.

We had a client ask for the x-rays because she had 'paid' for them but the vet explained that the fee was for the service of taking the x-rays and the vets opinion on the diagnosis.

Re: Owners taking radiographs from practice

Sal the 1st — Tue, 11 Oct 2011 21:13:28 GMT

We would post xrays to new practice and mention in Hx where the xrays have been sent (unless its an urgent refferal in which case we let the refferal centre know the films are coming with the owner) - hope that helps