Grahame Gardner's summer scrubwear collection

RE: Grahame Gardner's summer scrubwear collection

fiona eldridge — Fri, 09 Jul 2010 22:34:38 GMT

I ordered uniforms for our vets. Had no problems. I did give a few options depending what the stock was like. I do remember not being able to get through on the phone once, but then sent an email, and got a response and got my order placed. And all this from Spain! Bloomin good postage rates and all arrived quickly. Perhaps all the people who commented above should come and live in Spain for a bit and discover Spanish customer service.... mañana mañana!!! Graeme gardner were a million times better than most places here!! haha!

RE: Grahame Gardner's summer scrubwear collection

Anonymous — Thu, 08 Jul 2010 14:53:41 GMT

I am posting this reply in response to the comments above. My name is Simon and I am the Sales Director for Grahame Gardner Ltd.

Though clearly I would have liked all the above comments to be in a positive vein I am grateful that they have been made and also pleased to have an opportunity to respond.

I accept that sometimes orders do not go according to plan. When this happens it is important that we/I look into what went wrong and how things can be improved for the future. I would like to leave my email address here and should anyone wish to contact me direct (including the authors of the above messages if they wish me to look into their specific experiences) then I would be happy to hear from them to provide assurance about the service we can offer.

Comments, positive as well as negative, are taken very seriously and we have very recently reorganised our Customer Service team and also upgraded out IT systems to ensure accurate delivery information is at hand.

Despite the negative comments, I am pleased that generally the garments are considered good in both appearance and quality (I have to take positives where I can!).

I look forward to hearing from any readers, and in due course receiving some positive posts.

Many Thanks

simon@grahamegardner.co.uk

RE: Grahame Gardner's summer scrubwear collection

GLENDA KING — Mon, 28 Jun 2010 21:11:42 GMT

Ditto, ditto, ditto, great scrubs but customer service is pants!! Long wait for delivery too, but they manage to keep charging you so the account system is a nightmare for the practice!!

RE: Grahame Gardner's summer scrubwear collection

Honeybadger — Sun, 27 Jun 2010 16:51:29 GMT

Ditto on the trousers. I cancelled the order in the end and got some from Alexandra. I have order from there in the past and they always send out the next day - much better service!

RE: Grahame Gardner's summer scrubwear collection

katie dingle — Thu, 24 Jun 2010 19:49:54 GMT

Have to agree GG's, customer care is terrible, orders take for ever and if you ever try returning anything make sure its recorded delivery, they lost a pair of shoes and tried saying they got lost in the post - I Think Not!!!

RE: Grahame Gardner's summer scrubwear collection

Jolene — Thu, 24 Jun 2010 12:03:24 GMT

NEVER order anything from Grahame Gardner, I use Alexandra's now as delivery is more reliable and far more goods in stock, I waited for 6 months for a pair of trousers from Grahame Gardner......

RE: Grahame Gardner's summer scrubwear collection

Katie Drew — Thu, 24 Jun 2010 08:42:21 GMT

Great scrubs, but you can never get through by phone or email. Terrible at keeping you updated. Have only just recieved an order placed begining of April! Once you eventually get your scrubs after much pulling your hair out with the customer service department they are fantastic scrubs.