New research to discover if pet owners want what veterinary practices think they want

Veterinary Nursing News

New research to discover if pet owners want what veterinary practices think they want

Abi Thompson, a final year student of veterinary nursing and practice management at Harper Adams University, is carrying out some interesting research to discover whether veterinary professionals’ perceptions of what is important to clients is the same as what clients say is important to them.

The surveys, which are part of Abi's honours research project, ask veterinary professionals and owners separately to place 'ability to see the same vet', 'staff friendliness', 'competency of vets and nurses', 'appointment availability' and 'appointment waiting times' in order of importance.

It also looks at whether veterinary professionals and owners think practice independence and nurses' clinics have an impact on client loyalty.

The surveys should take less than 10 minutes, and Abi has promised to share the results with VetNurse.co.uk and VetSurgeon.org in due course, so please do take part. It'll be fascinating to see whether there's a mismatch between what vets and nurses think are important, and what clients think!

The survey for veterinary professionals is here.

If you know any owners that would be interested in taking part, the survey for clients is here.

  • is it me or do Q6 & Q7 always fault error? I only answered once per line but it keeps telling me I've multiple answered. Tried several times but without luck.... :-(