https://www.vetnurse.co.uk/001/nonclinical/occupational/w/vet-practice-survival/35/harmony-with-vetsWelcome to the Practice Survival Guide by Vanessa Bird VN. This offers guidance for the non-clinical aspects of working in practice. Some chapters, such as &#39;Office Equipment&#39; are aimed at those who are new to life in practice. We hope that somen-USTelligent Community 10https://www.vetnurse.co.uk/001/nonclinical/occupational/w/vet-practice-survival/35/harmony-with-vetsWed, 07 Jan 2009 16:49:25 GMT1a0763ec-3885-442c-853e-6cef656dfec5:82843a2c-38fa-4e87-a0d4-d75b97f87ab9Arlo Guthriehttps://www.vetnurse.co.uk/001/nonclinical/occupational/w/vet-practice-survival/35/harmony-with-vets#commentsCurrent Revision posted to The Practice Survival Guide by Arlo Guthrie on 1/7/2009 4:49:25 PM<br /> <p>Receptionists are vital to the smooth running of the surgery, but vets often overlook this fact! In order to maintain a harmonious relationship, here a few pointers:</p> <ul> <li>Ensure that you comply with practice protocol and all general rules and regulations.<br />&nbsp;</li> <li>Read your practice&#39;s Health &amp; Safety manual.<br />&nbsp;</li> <li>Never interrupt the veterinary surgeon unnecessarily especially during consultation times.<br />&nbsp;</li> <li>Become an expert at wheedling out the genuine vet queries from the &quot;I don&#39;t want to pay for an appointment so give me advice over the phone&quot; queries.<br />&nbsp;</li> <li>Take clear, concise messages (making sure that you take the caller&#39;s name, pet&#39;s name, subject and a correct number to return the call).</li> </ul><div style="clear:both;"></div>