https://www.vetnurse.co.uk/001/nonclinical/occupational/w/vet-practice-survival/13/reception-skillsWelcome to the Practice Survival Guide by Vanessa Bird VN. This offers guidance for the non-clinical aspects of working in practice. Some chapters, such as &#39;Office Equipment&#39; are aimed at those who are new to life in practice. We hope that somen-USTelligent Community 10https://www.vetnurse.co.uk/001/nonclinical/occupational/w/vet-practice-survival/13/reception-skillsWed, 07 Jan 2009 15:09:46 GMT1a0763ec-3885-442c-853e-6cef656dfec5:f31b0b28-7c9d-458a-9e3b-d9770f4ad4dbArlo Guthriehttps://www.vetnurse.co.uk/001/nonclinical/occupational/w/vet-practice-survival/13/reception-skills#commentsCurrent Revision posted to The Practice Survival Guide by Arlo Guthrie on 1/7/2009 3:09:46 PM<br /> <p><strong>INTRODUCTION</strong></p> <p>The receptionist is usually the first contact that the client will have with the surgery, be it face-to-face or via the telephone. The importance of a first impression cannot be stressed enough. A client entering a dirty, badly managed practice that is greeted by an offhand, scruffy member of staff will certainly remember the experience - but for all the wrong reasons!</p> <p>Fair enough, you may be busy, but clients will expect this. There is a huge difference between a well-organised, efficient receptionist dealing calmly with a large number of customers than a maniac flapping around looking extremely rushed and not getting things done.</p> <p>The most important piece of advice I can give after 13 years of reception experience is to stay cool. You only have one pair of hands, you are only human and not a robot! Skills such as prioritisation and juggling several tasks at once will come more easily if you keep calm.</p><div style="clear:both;"></div> https://www.vetnurse.co.uk/001/nonclinical/occupational/w/vet-practice-survival/13/reception-skills/revision/1Wed, 07 Jan 2009 15:09:15 GMT1a0763ec-3885-442c-853e-6cef656dfec5:f31b0b28-7c9d-458a-9e3b-d9770f4ad4dbArlo Guthriehttps://www.vetnurse.co.uk/001/nonclinical/occupational/w/vet-practice-survival/13/reception-skills#commentsRevision 1 posted to The Practice Survival Guide by Arlo Guthrie on 1/7/2009 3:09:15 PM<br /> <p><strong>INTRODUCTION</strong></p> <p>The receptionist is usually the first contact that the client will have with the surgery, be it face-to-face or via the telephone. The importance of a first impression cannot be stressed enough. A client entering a dirty, badly managed practice that is greeted by an offhand, scruffy member of staff will certainly remember the experience - but for all the wrong reasons!</p> <p>Fair enough, you may be busy, but clients will expect this. There is a huge difference between a well-organised, efficient receptionist dealing calmly with a large number of customers than a maniac flapping around looking extremely rushed and not getting things done.</p> <p>The most important piece of advice I can give after 13 years of reception experience is to stay cool. You only have one pair of hands, you are only human and not a robot! Skills such as prioritisation and juggling several tasks at once will come more easily if you keep calm.</p><div style="clear:both;"></div>