Merial Animal Health is sponsoring a client communications workshop at BVNA Congress for which there are 25 free places up for grabs, first come, first served.

'Client Communication - Practical Techniques To Use Within Practice' aims to provide you with the skills needed to communicate with clients appropriately, an increasingly important aspect of running a successful practice.

Hosted by Jane Wood RVN, the workshop is suitable for veterinary nurses and veterinary nursing assistants. It will include:

  • Factors that influence clients when they choose a veterinary practice
  • Personality profiles, of clients and staff, and how to adapt your behaviour when communicating with them
  • Improving reception and telephone skills
  • Adding value to the customer experience and increasing your practice sales
  • Nurse consultations - useful tips on how to organise them, sell them, structure them, and make them successful
  • Earning trust and increasing your credibility

The workshop will take place on Friday 8th October 2010, from 1:15pm - 3:15pm.

To book your ticket, contact BVNA:

Email: bvna@bvna.co.uk
Tel: 01279 408644

PS: Whilst you're here, take a moment to see our latest job opportunities for vet nurses.